How to troubleshoot WebTapestry internet speed issues

Before you start troubleshooting the speed of your WebTapestry internet connection, we suggest that you run a WebTapestry Broadband Speedtest to benchmark your current internet speed.

It is also a good idea find out the minimum download speed you on your broadband package from WebTapestry.

You can find this information by checking a WebTapestry broadband bill, your WebTapestry contract or by contacting WebTapestry.

Likely causes of WebTapestry’s slow internet speed

Is it your WebTapestry broadband that is slow or could it be your device (laptop/smartphone/PC)?

You may need to consider the number of apps are running on your device.

The performance issue could be due to over-utilization of your device’s resources e.g RAM/CPU Processor and not a problem with WebTapestry’s broadband connection.

If you’re on a computer then you can use the task manager to check your CPU and Memory utilization.

On other device, you could try restarting the device which hopefully will shut down all apps that may have been using up your systems resources.

Run the WebTapestry Speed checker on your personal computer and your mobile to see how the speedtest results compare between the two devices.

This should hopefully give you some info to work with in terms of whether the issue lies with your device or the WebTapestry internet connection.

• What exactly does the WebTapestry download and upload speed mean?
• Who’s the best Internet Service Provider in the UK?
• 5 tips to speed up your WebTapestry broadband speed
• Simple DNS tip to speed up internet browsing speed on WebTapestry

Is your wireless the cause of the issue?

The cause of the performance problem may be your Wifi as opposed to the WebTapestry internet connection.

You can rule out the wireless network by simply connecting your computer directly into the WebTapestry broadband router with a network cable and then run the WebTapestry Speed test again.

If the performance improves when you are connected via an ethernet cable, this indicates that the issue may be with your wireless network.

A few other things to check:

• Are the Wireless channels that you are using for your wireless network (SSID) overlapping with the neighbors?
• Is the Wi-Fi network signal from the internet router obstructed?
• Does the performance get better when you’re standing directly in-front of the WebTapestry wireless router?

Who’s connected to my Wifi network?

Have you checked that your Wi-Fi network password has not been shared? Do you have an un-secured Wifi network? How secure is your Wi-Fi network password? It could be time to update it.

Neighbours could be using your Wi-Fi network and using up all the WebTapestry speed by downloading, uploading or even streaming music or video over your WebTapestry broadband connection! Worse than that, they may be carrying out illegal activities using your WebTapestry internet connection.

Here are 3 apps that you can utlise to scan your Wi-Fi network to see who’s connected:

• Microsoft Windows users can use Wireless network watcher
• IOS users can use whoFi (who is on my Wifi)
• Wireless scanning application WiFi Analyzer

The above software will scan your Wi-Fi network and display a list of the connected devices.

• How to see who is on your WebTapestry wireless network

Do I need a Wifi network booster for my WebTapestry broadband?

If you find that you have wireless coverage holes in your house, a Wi-Fi network extender aka a Wifi Booster may be the best fix to boost your Wifi signal to cover any coverage holes.

• Best Wireless Signal Boosters

The Wifi extender simply picks up your existing wireless network signal just as it is starting to become weaker and re-transmits the wireless network signal to increase it’s coverage.

Place the wireless network booster near the position where your Wifi signal from the WebTapestry broadband router is becoming weaker.

Position it approximately where your Wifi signal is dropping down to two signal bars. Walk around your house with a smartphone to try and establish where this is.

When was the last time you upgraded the WebTapestry broadband router?

The WebTapestry and broadband infrastructure, in general, are frequently upgraded to provide new features and improve reliability as technology evolves.  Always ensure that the WebTapestry broadband router is running the most up-to-date software.

Most WebTapestry broadband routers will allow you to carry out the software upgrade by simply logging on the WebTapestry broadband router and simply clicking a button to start the upgrade.

If you can’t do this, contact WebTapestry and they will be able to do this for you or talk you through performing the upgrade yourself.

As well as updating the software, if you have had the same hardware for a long time, it may be worth speaking to WebTapestry to request for a hardware upgrade.

Is the fault external to your home (at the exchange)?

This is probably the most likely reason for WebTapestry broadband performance issues in your home and it’s more common with internet broadband connections that are delivered using phone lines.

If you are unsure if this is relevant in your case, you should contact WebTapestry who will be able to run the relevant line checks to check if there is a issue on the WebTapestry internet line.

Is it because of WebTapestry Internet congestion?

If you are finding that the WebTapestry broadband connection speed in your area is slow during certain periods i.e. weekends and during the evening, then it may be due to congestion during peak times.

• What’s Broadband Contention Ratio and does WebTapestry have contention?

You should speak to WebTapestry to find out your minimum speed.

Find Best Alternatives to WebTapestry Broadband

 

Re-testing your WebTapestry internet connection

After the fault has been fixed either by yourself or WebTapestry, re-test the broadband connection using  at least two separate Speedtests to ensure the fault is resolved:

• • Use the ookla internet broadband speed checker to test your WebTapestry connection
  • Check your WebTapestry internet speed using Ookla Offical Speed Test
  • Test your WebTapestry internet connectionspeed using fast.com speed test
  • Check My Broadband Speed Checker WebTapestry internet speed checker
  • • 0845UK Internet Speed test and troubleshooting