Shell Energy Broadband Speed test and troubleshooting
Shell Energy Internet Broadband Speed checker. Follow these simple instructions to fix the problem with your Shell Energy broadband connection. Check out these common issues and known fixes.
Shell Energy internet Speed Checker
Simply click on the “Go” button below on the Ookla Speed Check to see the internet speed of your Shell Energy broadband connection.
Information on how to fix issues with your Shell Energy internet connection can be found below the Ookla Speed checker widget.
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How to troubleshoot Shell Energy broadband performance issues
Before you begin troubleshooting the performance of your Shell Energy internet connection, we recommend that you perform a Shell Energy Broadband Speed Test to measure your current broadband speed.
Also find out the guaranteed minimum download speed you are paying for from Shell Energy.
You can get this info by checking your Shell Energy broadband bill, your Shell Energy contract or by contacting Shell Energy.
Potential causes of Shell Energy’s slow internet performance
Is it the Shell Energy broadband that is running slow or could it be your device (laptop/smartphone/PC)?
You may need to consider the number of applications are running on your device.
The performance problem could be due to over-utilization of your system resources e.g Memory/CPU Processor and as opposed to an issue with Shell Energy’s broadband connection.
If you’re on a laptop then you may use the task manager to see your CPU and RAM usage.
On any other device, you should try rebooting the device which should hopefully terminate all apps that may be hogging your systems resources.
Re-run the Shell Energy Speedtest on your personal computer and your phone to see how the results compare between the 2 devices.
Hopefully this should provide you with some info to help determine whether the problem lies with your PC/Smartphone or the Shell Energy broadband connection.
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Is the wireless the problem?
The root cause of the performance problem may be your internal Wifi network and not the Shell Energy broadband connection.
You can rule out the Wifi by simply connecting your computer directly to the Shell Energy broadband router with an ethernet cable and run the Shell Energy Speed test again.
If the result improves when you’re connected by a network cable, this shows that the issue could be with the Wi-Fi network.
A number of things to look further into:
- Are the Wireless channels that you are using for your wireless network (SSID) overlapping with your neighbors?
- Is the wireless network signal from the wireless router obstructed?
- Does your performance get better when your are stood right in-front of the Shell Energy internet router?
Exactly who’s connected to my Wifi network?
Have you checked that your Wi-Fi network password has not been hacked? Do you have an un-secured Wi-Fi network? How secure is your wireless network password? It may be time to update it.
Neighbors could be on your Wi-Fi network and using up all the Shell Energy speed by downloading, uploading or even streaming music or videos over your Shell Energy broadband connection! Worse than that, they could be conducting illegal activities on your Shell Energy internet connection.
There are three apps that you can potentially utlise to analyse your Wi-Fi network to check who is connected:
- Windows users can use Wireless network watcher
- Apple users can use whoFi (who is on my Wifi)
- WiFi troubleshooting application WiFi Analyzer
The above applications scan your Wifi network and display a list of the everything on your wifi.
Should I get a Wifi booster for my Shell Energy broadband?
If you find that you have wireless coverage gaps in your property, a wireless network extender also known as a Wifi Booster may be the best fix to strengthen your wireless signal to cover any black spots.
The Wifi network extender picks up your existing Wi-Fi network signal just as it is starting to become weaker and re-transmits the Wi-Fi network signal to extend it’s reach.
Place the Wi-Fi network booster/extender near where your wireless signal from the Shell Energy broadband router is becoming weaker.
Place it near where your Wifi network signal is dropping down to 2 signal bars. Walk around your home with a smartphone to determine where this location is.
When did you last upgrade the Shell Energy internet router?
The Shell Energy and broadband infrastructure, in general, are constantly updated to provide new features and improve performance as technology evolves. Ensure that your Shell Energy broadband internet router is running on the most up-to-date software.
Most Shell Energy internet routers allow you to perform the software upgrade by simply logging into the Shell Energy broadband router and simply clicking a button to start the upgrade.
If you can’t do this, contact Shell Energy and they will be able to perform the upgrade for you or alternatively, guide you through performing the upgrade yourself.
As well as upgrading the software, if you have had the same hardware for a long period, it’s worth speaking to Shell Energy to ask for a router upgrade.
Is the fault external to your home (at the exchange)?
This is probably the most likely reason for Shell Energy broadband performance problems in your home and it’s more common with broadband connections that are delivered using copper phone lines.
If you are not sure if this is relevant in your case, you should contact Shell Energy who should be able to carry out the relevant connection checks to see if there is a fault on the Shell Energy broadband line.
Is the performance issue because of Shell Energy broadband congestion?
If you’re finding that the Shell Energy broadband connection speed in your area is slow during certain times i.e. over weekends or evenings, it may be because of congestion during peak times.
You should contact Shell Energy to find out your guaranteed speed.
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Test your Shell Energy broadband connection
After the issue has been fixed either by yourself or Shell Energy, re-test the broadband connection using at least 2 separate Speedtests to ensure the issue is resolved: