Hey! Broadband broadband Speed test

Simply click on the “Go” button on the Ookla Speed Checker to check the broadband speed of your Hey! Broadband internet connection.

Information on how to fix issues with your Hey! Broadband internet connection are in the sections below the speed test widget.

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How to troubleshoot Hey! Broadband internet speed problems

Before starting to troubleshoot the speed of your Hey! Broadband broadband connection, we suggest that you run a Hey! Broadband Broadband Speed Test to confirm your current internet speed.

It is also a good idea confirm the minimum download speed that you are paying for from Hey! Broadband.

You can find this information by checking your Hey! Broadband broadband bill, your Hey! Broadband contract or by contacting Hey! Broadband.

Probable causes of Hey! Broadband’s slow internet performance

Is it your Hey! Broadband broadband that is running slow or could it be your device (PC/laptop/phone)?

You may need to check the number of applications are running on your device.

The performance problem may be due to the over-utilization of your system resources e.g RAM/memory/CPU Processor and not a problem with Hey! Broadband’s internet connection.

If you’re on a computer then you can use the task manager to check your Processor and Memory utilization.

On other device, you should try restarting the device which hopefully will kill all applications that may have been using up your systems resources.

Run the Hey! Broadband Speed test on your computer and your phone to see how the speed test results differ between the 2 devices.

Hopefully this should give you some information to work with in terms of whether the problem lies with your PC/Smartphone or the Hey! Broadband broadband connection.

Is your Wi-Fi network the issue?

The root cause of the performance problem could be your Wifi and not the Hey! Broadband broadband internet connection.

You can rule out the Wi-Fi network by simply connecting your PC directly to the Hey! Broadband broadband router using an ethernet cable and run the Hey! Broadband Speed test again.

If the speed test result improves when you are connected by a network cable, this indicates that the issue could be with the wireless network.

A number of things to investigate:

Are the Wireless channels that you are using for your Wi-Fi network network (SSID) overlapping with the neighbours?
Is your Wifi signal from the broadband router obstructed?
Does your speed improve when you’re stood directly in-front of the Hey! Broadband broadband router?

Who’s connected to my Wifi network?

Have you checked that your wireless network password has not been shared? Do you have an un-secured wireless network? How strong is your Wifi network password? It may be time to change it.

Neighbors could be using your Wi-Fi network and eating up all your Hey! Broadband bandwidth by downloading, uploading or even streaming music or video over your Hey! Broadband broadband connection! Worse still, they could be carrying out illegal activities over your Hey! Broadband broadband connection.

Here are three applications that you can use to scan your Wi-Fi network to check who is connected:

Windows users can use Wireless network watcher
IOS users can use whoFi (who is on my Wifi)
WiFi scanning application WiFi Analyzer

The above apps scan your Wi-Fi network and display a list of the connected devices.

How to check who’s on your Hey! Broadband Wifi network

Should I get a Wi-Fi network booster for my Hey! Broadband broadband?

You may find that you have Wi-Fi black holes in your property, a Wifi extender aka a wireless Booster is the best fix to increase your Wifi signal to cover any coverage gaps.

Best Wifi Signal Extenders

The Wi-Fi network booster picks up your existing Wifi network signal as it is becoming weaker and re-transmits the Wi-Fi network signal to extend it’s reach.

Position the Wifi network booster/extender near where your Wifi signal from the Hey! Broadband internet router is starting to become weaker.

Position it approximately where your Wifi signal is dropping down to less than two signal bars. Walk around your house with a tablet to determine where this location is.

When did you last upgrade the Hey! Broadband internet router?

The Hey! Broadband and broadband infrastructure, in general, are constantly updated to support new features and improve reliability as technology evolves. Ensure that the Hey! Broadband internet router is running the latest software.

The majority of Hey! Broadband broadband routers allow you to carry out the software update by logging on the Hey! Broadband broadband router and simply clicking on a button to start the update.

If you cannot do this, get in touch with Hey! Broadband and they will perform the upgrade for you or alternatively, guide you through the process.

As well as updating the software, if you have had router for a long period, it’s probably worth talking to Hey! Broadband to ask for a hardware upgrade.

Is the issue outside your property (at the exchange)?

This is probably the most common cause for Hey! Broadband broadband performance issues in your property and is more common with internet broadband connections that are delivered via phone lines.

If you are unsure if this is applicable to you, you should contact Hey! Broadband who should be able to carry out the relevant line checks to check if there is a problem on the Hey! Broadband broadband line.

Is the issue due to Hey! Broadband Internet congestion?

If you’re finding that the Hey! Broadband internet connection speed in your area is slows down during certain times i.e. over weekends and evenings, then it may be because of congestion during peak hours.

What is Broadband Contention Ratio and does Hey! Broadband have contention?

You should contact Hey! Broadband to find out your guaranteed speed.

Find Best Alternatives to Hey! Broadband Broadband

Test your Hey! Broadband broadband connection

After the fault has been fixed either by yourself or Hey! Broadband, re-test your internet connection using at least two independent Speedtests to ensure the problem is fixed:

Hey! Broadband Internet Speed test and troubleshooting