Hey Broadband Review

Hey! Broadband Review – Are they the Right Broadband Choice for You?

Hey!Broadband are a UK Internet Service Provider (ISP) founded in 2019 offering pure fibre broadband in select areas across Buckinghamshire, Oxfordshire, Surrey and Kent border, West Sussex, Hertfordshire, Hampshire and London. Unlike traditional providers, Hey!Broadband delivers symmetrical speeds, meaning your upload and download speeds are identical. This is particularly beneficial for remote workers, gamers, and content creators who require fast upload speeds.

If you’re looking for fast, reliable, and affordable full-fibre broadband, Hey!Broadband might be worth considering. This Hey! Broadband review explores its features, pricing, availability, and customer experience, helping you decide if it’s the right choice for your home.

Key Features

Here’s what you can expect from Hey!Broadband:

• Download & Upload Speeds: 150Mbps, 400Mbps, 900Mbps
• Full Fibre Broadband: No reliance on copper cables, ensuring faster and more stable connections
• Flexible Contracts: Choose between 24-month, 12-month, or 30-day rolling contracts
• Landline Option: Unlike many altnets, Hey!Broadband offers a VoIP landline and allows you to keep your existing number
• No Mid-Contract Price Hikes: Transparent pricing with no unexpected increases

Hey!Broadband Availability

Hey!Broadband is available in following locations and postcodes, including:

• Buckinghamshire – Amersham (HP), Aylesbury (HP), Beaconsfield (HP), Chesham (HP), Gerrards Cross (SL), High Wycombe (HP), Lane End (HP), Downley (HP), Hazlemere (HP), Holmer Green (HP), Loudwater (HP), Penn (HP), Tylers Green (HP)
• Oxfordshire – Banbury (OX), Carterton (OX), Kidlington (OX), Wantage (OX), Witney (OX)
• Surrey – Cranleigh (GU), Dorking (RH), Elstead (GU), Farnham (GU), Godalming (GU), Horley (RH), Redhill (RH), North Holmwood (RH), Westcott (RH), Reigate (RH), Smallfield (RH)
• West Sussex – Billingshurst (RH), Burgess Hill (RH), Copthorne (RH), Crawley (RH), Crawley Down (RH), East Grinstead (RH), Haywards Heath (RH), Horsham (RH), Southwater (RH), Broadbridge Heath (RH)
• Hertfordshire – Hemel Hempstead (HP)
• London – Southall (UB), Ealing (W), West Ealing (W), Hanwell (W), Northolt (UB), Hayes (UB), Greenford (UB), Perivale (UB)
• Hampshire – Farnborough (GU)
• Surrey & Kent Border – Godstone (RH)

If you’re outside these areas, Hey!Broadband are continually expand their coverage. Enter Your Postcode into the broadband coverage checker to see if Hey! Broadband is available at your address. If not, the coverage checker will show you the alternatives that are available to you.

Switching to Hey!Broadband

Thanks to the One-Touch Switch system, introduced in 2024 by Ofcom, switching to Hey!Broadband is now easier than ever. Unlike traditional switching methods, where customers had to contact their old provider to cancel their service, One-Touch Switch allows you to only deal with your new provider, making the process quick and stress-free.

To switch, simply choose your Hey!Broadband package, provide your details, and let Hey!Broadband handle the rest. Your new service will be set up before your old provider is disconnected, ensuring no downtime. If any issues arise, Hey!Broadband’s dedicated support team is available to assist, making the transition smooth and seamless.

Choosing the Right Hey!Broadband Package

Finding the perfect broadband package depends on your household size, internet usage, and speed requirements. Whether you need a basic connection for streaming and browsing, a fast connection for gaming and working remotely, or ultra-fast speeds for large downloads and multiple users, Hey!Broadband has flexible options available.

In this section, we’ll break down each broadband package, helping you decide which best suits your requirements.

Superfast 150 – This package offers 150 Mbps download and upload speeds, making it ideal for streaming, browsing, and small households. It provides smooth HD streaming, reliable video calls, and fast web browsing without buffering.

Megafast 400 – With 400 Mbps symmetrical speeds, this package is perfect for gamers, remote workers, and larger households. It ensures lag-free gaming, fast downloads, and seamless multi-device connectivity.

Gigafast 900 – The fastest option, offering 900 Mbps download and upload speeds, designed for heavy downloaders, businesses, and ultra-fast connectivity. It supports 4K streaming, large file transfers, and multiple users without slowdowns.

All packages come with no mid-contract price hikes, free router and standard installation, and flexible contract options (24-month, 12-month, or 30-day rolling contracts). Customers can also add Smart WiFi for £7 per month to enhance wireless coverage.

Hey!Broadband Installation Process

Getting connected with Hey!Broadband is a straightforward process, designed to ensure minimal disruption and maximum efficiency. Once you’ve chosen your package, an engineer will visit your home to install the full fibre connection.

Depending on your location, fibre may be delivered via overhead telephone poles, underground trenches, or overground ducting. The engineer will assess the best method and complete the installation accordingly. If any technical issues arise, Hey!Broadband may need to arrange for specialist equipment or additional work, which could result in a bespoke installation with extra costs – these will be discussed and agreed upon before proceeding.

Once the fibre is connected, the engineer will set up your router, ensuring optimal placement for strong WiFi coverage. The installation process is typically quick and efficient, allowing you to start enjoying ultrafast full fibre broadband without delay.

Hey!Broadband’s Mid-Contract Price Guarantee

One of the key benefits discussed in this Hey! Broadband Review is Hey! Broadband’s Mid-Contract Price Guarantee. Unlike many major broadband providers that raise prices every April, Hey! Broadband promises a fixed monthly cost for the entire length of your contract. Whether you choose a 12-month or 24-month plan, you won’t face mid-contract price hikes, ensuring stable billing and no surprises.

This pricing transparency is a key advantage over larger providers, which often increase rates based on inflation or industry adjustments. With Hey!Broadband, the price you sign up for is the price you’ll pay, making it a reliable and cost-effective choice for those looking to avoid unexpected increases.

Hey!Broadband Landline Service

Hey!Broadband operates on a 100% full fibre network, meaning a traditional landline isn’t required. However, for customers who still rely on home phone services, Hey!Broadband offers a VoIP (Voice over Internet Protocol) landline add-on for around £9.50 per month.

With VoIP, calls are made over the internet rather than old copper phone lines, ensuring clearer audio quality and improved reliability. Customers can also keep their existing phone number when switching to Hey!Broadband – just ensure you don’t cancel your old service until the number transfer is complete.

This digital phone service is a great option for those who still need a home phone but want to benefit from modern fibre technology without relying on outdated infrastructure.

Hey!Broadband’s Social Tariff – Everyday Fibre

Hey!Broadband offers Everyday Fibre, a social tariff broadband package designed for lower-income households. Everyday Fibre provides 100 Mbps symmetrical speeds for just £16 per month, making it one of the fastest and most affordable social tariffs available. This package ensures smooth streaming, browsing, and multi-device connectivity, helping households stay connected without financial strain.

Key Features:

• 100 Mbps download/upload speeds – Fast and reliable internet for everyday use.
• £16 per month – Affordable pricing with no hidden costs.
• 12-month contract – Fixed pricing with no mid-contract price hikes.
• Free router & installation – Worth £150, included at no extra cost.
• Highly rated UK-based customer support – Assistance when you need it.

Who is Eligible?

To qualify for Everyday Fibre, you must receive one of the following benefits: Universal Credit, Pension Credit, Income Support, Income-based Jobseeker’s, Allowance (JSA), Income-related Employment and Support Allowance (ESA), Housing Benefit, Personal Independence Payment (PIP), Attendance Allowance, Care Leavers Support.

How to Apply:

1. Check Availability – Use our broadband coverage checker to confirm coverage in your area.
2. Submit Your Application – Apply for Everyday Fibre and provide relevant documents to verify eligibility.
3. Confirmation – Once approved, Hey!Broadband will contact you to finalise your setup.

Hey!Broadband Home Worker Packages

For those working from home, a fast, stable, and secure internet connection is essential. Hey!Broadband offers two specialised packages – Home Worker and Home Worker Pro – designed to provide ultrafast speeds, priority support, and enhanced reliability for remote professionals.

Home Worker Package

The Home Worker Package from Hey!Broadband offers 900 Mbps symmetrical speeds, ensuring smooth video calls, fast cloud-based applications, and seamless large file transfers for professionals working remotely. With a Premium Service Level Agreement (SLA), Hey!Broadband guarantees next working day issue resolution, minimising downtime. The package includes free standard installation and a high-performance router, ensuring easy setup, and comes with fixed pricing throughout the contract, so users won’t face unexpected mid-contract price hikes.

Home Worker Pro Package 

Includes all features of the Home Worker package, plus:

• Dedicated technical support line – Access to a priority support team for faster assistance.
• Static IP address – Ideal for professionals needing secure remote access or hosting services (£5 per month).

Both packages require a 24-month contract and can be cancelled with 30 days’ notice. If you rely on cloud-based applications, video conferencing, or remote collaboration, Hey!Broadband’s Home Worker packages ensure uninterrupted productivity with ultrafast speeds and priority support.

Hey!Broadband Business Broadband

Hey!Broadband offers full fibre business broadband, delivering gigabit speeds and unmatched reliability to support modern businesses. With symmetrical upload and download speeds, businesses can enjoy seamless cloud access, video conferencing, and large data transfers without interruptions.

Their business broadband packages include Superfast 150 (150 Mbps), Megafast 400 (400 Mbps), and Gigafast 1000 (900 Mbps), all featuring unlimited data, a free static IP address, and a 1-working-day SLA for rapid issue resolution. Larger businesses can opt for dedicated leased lines, ensuring exclusive bandwidth and heightened security. With 24/7 network monitoring and priority technical support. More info here – https://heybroadband.co.uk/business

Hey!Broadband Upload Speeds

Hey!Broadband stands out from many traditional broadband providers by offering symmetrical speeds, meaning your upload speed matches your download speed. This is a significant advantage, especially for users who rely on fast uploads for activities like video conferencing, cloud storage, gaming, and content creation.

Most broadband providers prioritise download speeds, often leaving upload speeds significantly lower. For example, a typical fibre broadband package might offer 500 Mbps download speeds but only 50 Mbps upload speeds. In contrast, Hey!Broadband ensures that upload speeds remain equal to download speeds, whether you’re on the 150 Mbps, 400 Mbps, or 900 Mbps package. This makes it an excellent choice for remote workers, gamers, and businesses that need high-speed data transfers.

For gamers and streamers, symmetrical speeds mean lower latency and smoother performance, reducing lag when playing online multiplayer games or broadcasting live streams. Similarly, remote workers who frequently upload large files or participate in video calls will benefit from consistent, high-speed uploads, ensuring clear, uninterrupted communication.

Fibre vs Full Fibre: What’s the Difference?

Image Credit: Real Full Fibre Broadband Provider | Hey!Broadband

Hey!Broadband provides true full fibre, ensuring ultrafast speeds and maximum reliability. Traditional fibre broadband, also known as Fibre to the Cabinet (FTTC), uses fibre optic cables up to a nearby street cabinet, but still relies on old copper wiring to connect your home. Copper cables degrade over distance, meaning speeds can be inconsistent and less reliable.

Hey!Broadband delivers Full Fibre broadband, also known as Fibre to the Premises (FTTP) or Fibre to the Home (FTTH). This means fibre optic cables run directly into your home, eliminating the need for copper wiring and ensuring ultra-fast speeds, improved stability, and no signal degradation. With up to 900 Mbps symmetrical speeds, Hey!Broadband’s full fibre service is 20 times faster than the UK’s average broadband speed, making it ideal for growing demands like 4K streaming, gaming, and smart home connectivity.

Flexible Contract Lengths with Hey!Broadband

One of the standout features of Hey!Broadband is its flexible contract options, allowing customers to choose a plan that best suits their needs. Unlike many broadband providers that lock users into long-term contracts, Hey!Broadband offers three contract lengths.

• 24-month contract –  Ideal for those looking for the best value and lowest monthly price. This option provides stability and cost savings over time.
• 12-month contract – A great middle-ground for users who want commitment without being tied down for too long.
• 30-day rolling contract – Perfect for renters, short-term residents, or those who prefer flexibility. While this option comes at a higher monthly cost, it allows users to cancel anytime without penalties.

Regardless of the contract length, Hey!Broadband ensures no mid-contract price hikes, meaning the price you sign up for remains fixed throughout the duration of your agreement. This transparency makes it a reliable choice for those who want predictable costs without unexpected increases.

Hey!Broadband Routers

Hey!Broadband provides two different routers, depending on whether you opt for a broadband-only package or a broadband + phone bundle. Both routers are high-performance devices, ensuring fast speeds, strong WiFi coverage, and reliable connectivity.

Adtran 854-v6 Router

The Adtran 854-v6 is a carrier-grade broadband gateway designed for high-speed fibre connections. It offers advanced networking features and is optimised for multi-user environments.

Key Technical Specifications:

• WiFi Standard: WiFi 6 (802.11ax)
• Maximum Throughput: Up to 2.5Gbps
• Processor: Dual-core ARM Cortex-A53
• Memory: 512MB RAM
• Ports:
  • 1 x 2.5Gbps WAN port
  • 4 x Gigabit Ethernet LAN ports
• Wireless Features:
  • MU-MIMO & OFDMA for improved multi-device performance
  • Dual-band support (2.4GHz & 5GHz)
  • Beamforming technology for better signal strength
• Security Features:
  • WPA3 encryption for enhanced security
  • Built-in firewall & parental controls
• Additional Features:
  • VoIP support for landline services
  • Optimised for fibre broadband networks

Linksys MX4000 Router

The Linksys MX4000 is a high-performance mesh router designed for ultra-fast broadband speeds. It provides strong WiFi coverage and is ideal for large households.

Key Technical Specifications:

• WiFi Standard: WiFi 6E (802.11ax)
• Maximum Throughput: Up to 5Gbps
• Processor: Quad-core ARM Cortex-A53
• Memory: 1GB RAM
• Ports:
  • 1 x 5Gbps WAN port
  • 4 x Gigabit Ethernet LAN ports
• Wireless Features:
  • Tri-band support (2.4GHz, 5GHz, 6GHz)
  • 12×12 antenna configuration for extended range
  • Mesh networking support for seamless coverage
• Security Features:
  • WPA3 encryption
  • Automatic firmware updates
• Additional Features:
  • Smart WiFi management via mobile app
  • Optimised for Hey!Broadband’s fibre network

Both routers are pre-configured for Hey!Broadband’s network, ensuring plug-and-play installation with minimal setup required.

Can I Use My Own Router with Hey!Broadband?

Yes, Hey!Broadband allows customers to use their own router, but there are a few important considerations. If you plan to use a third-party router, you’ll need Bridge Mode, which enables your personal router to connect to Hey!Broadband’s full fibre network. This service is provided for free, but it must be requested before installation to ensure the correct setup.

If Bridge Mode is not enabled during installation, a special modem will need to be installed later, requiring an extra engineer visit at a cost of £60. Hey!Broadband does not provide technical support for third-party routers, meaning customers are responsible for their own router’s configuration and troubleshooting

Hey!Broadband Smart Wi-Fi – Seamless Coverage for Every Room

Struggling with Wi-Fi black spots in your home? Hey!Broadband’s Smart Wi-Fi ensures full coverage in every corner, eliminating weak signals and dead zones. Whether you’re in a large living space or a tucked-away cosy corner, this system adapts intelligently to provide uninterrupted connectivity.

How Does Smart Wi-Fi Work?

Hey!Broadband’s Smart Wi-Fi uses advanced machine learning to optimise your connection across multiple devices and rooms. The system includes two SuperPods, which can be placed strategically to extend coverage and boost signal strength.

Key Features:

Adapt™ – Uses machine learning to create flawless connectivity across different environments.

Control™ –  Allows users to manage access, set parental controls, and filter unwanted content.

Guard™ – Provides advanced security, blocking malicious threats and detecting intrusions.

Sense™ – Turns connected devices into motion sensors, offering home awareness beyond cameras.

Smart Wi-Fi App

The Smart Wi-Fi app detects Wi-Fi black spots in your home, helping you find the optimal locations for your SuperPods. You can also use the app to manage passwords, control guest access, and monitor movement patterns.

Pricing & Availability

At the time of writing, Hey!Broadband’s Smart Wi-Fi add-on is available for £10 per month on a 24-month contract. If you opt for a 12-month contract, the cost remains £10 per month, but includes a £40 upfront charge. The package comes with two SuperPods, with the option to purchase additional pods if needed.

Hey!Broadband Reviews & Customer Service

Hey!Broadband has a 4.1 out of 5 star rating on Trustpilot, with 74% of customers giving it five stars. Many users praise the fast speeds, reliable service, and helpful customer support, with several mentioning quick issue resolution and efficient installation.

However, some negative reviews highlight service outages, slow response times, and difficulties with customer support, particularly when dealing with billing issues or technical faults.

Overall, Hey!Broadband is well-rated for its speed and affordability, but some users experience inconsistencies in customer service.

Hey!Broadband Customer Support

Hey!Broadband offers UK-based customer support, ensuring that users receive prompt and knowledgeable assistance. Their support team is available daily from 8 AM to 8 PM, providing help via phone, live chat, and email. Whether you need guidance on installation, billing, technical issues, or service upgrades, Hey!Broadband’s team is ready to assist.

Contact Details:

• Phone: 0808 168 1616
• Alternative Phone: 0330 822 28 78
• Email: info@heyb.co.uk
• Address: 184 Shepherds Bush Road, London W6 7NL
• Help Centre: https://heybroadband.co.uk/help

Customers can access a dedicated help centre with FAQs covering common troubleshooting steps, router setup, and service queries. Additionally, Hey!Broadband maintains a network status page, allowing users to check for service outages or maintenance updates. With a reputation for responsive and efficient support, Hey!Broadband ensures that users experience minimal downtime and quick resolutions.

Cancelling Your Hey!Broadband Service

If you need to cancel your Hey!Broadband service, the process is straightforward, but there are a few important details to keep in mind.

Cooling-Off Period – You can cancel your service within 14 days from the day after activation without paying early termination charges. However, if installation work has been completed or you’ve used the service during this period, you may still need to pay for those costs.

Cancelling After 14 Days – If you decide to cancel after the cooling-off period, you must provide at least 30 days’ notice. Depending on your contract length, you may be required to pay an early termination charge.

Hey!Broadband Network Status & Outages

Hey!Broadband provides a dedicated network status page where customers can check for service outages, maintenance updates, and technical issues. If your internet connection stops working, you can report the outage directly through the website, which will create a support ticket for the Technical Support Team to investigate and resolve the issue efficiently.

For real-time updates, customers can also check third-party outage tracking platforms, such as Downdetector, which monitors service disruptions and provides insights into reported problems. If you experience connectivity issues, Hey!Broadband’s UK-based customer support team is available to assist via phone, live chat, and email.

Hey!Broadband Brand Champion Referrals programme

Hey!Broadband’s Brand Champion programme rewards customers for referring friends and neighbours. If a Referred User signs up for a 12 or 24-month contract and provides the Referrer’s name, both parties benefit – the new customer gets three months of free broadband, while the Referrer receives a £50 Amazon or M&S voucher. There’s no limit to how many people you can refer, meaning you can keep earning rewards.

Additionally, customers who submit a short video testimonial about their Hey!Broadband experience receives one month of free broadband.

Hey! Broadband Review – Final Thought

This Hey! Broadband Review explores Hey! Broadband’s full fibre broadband, symmetrical speeds, transparent pricing, and customer service. With its competitive broadband packages, fixed contract pricing, and business broadband solutions, Hey!Broadband is good option for UK customers looking for fast, reliable Internet Service Provider.

Hey! Broadband Frequently Asked Questions (FAQs)