BT Broadband Deals & Review

BT Broadband Review: The Pros and Cons You Need to Know

BT BroadbandBT Broadband, one of the UK’s most renowned providers, offers an extensive range of internet packages, extras, and customer incentives, along with widespread coverage throughout the country.

With various packages to suit different households and usage patterns, BT Broadband ensures customers receive the best service possible.

In this review, we will explore everything BT Broadband has to offer, including its packages, average speeds, router, and customer service, while also comparing it with other well-known UK broadband providers.

Best BT Broadband Only Deals in February 2024

Whether you’re looking for lightning-fast speeds or a basic package at an affordable price, BT will definitely have a broadband package for you.  With speeds averaging 10Mbps to 900Mbps, and unlimited downloads, there’s a package to suit every household.

Prices may change during contract term.

Package Details
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Download Speed
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Monthly
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BT Fibre Essential BroadbandBT Fibre Essential Broadband
24 Month contract · £20 Set-up fee

36Mb
Average Download Speed
£27.99
Per Month
Check Coverage btb,bb,bsc,t2,t7,openr,ldn,sfb,all,24m,promo,primo,skyvsbt,pr2,
BT Fibre 1 BroadbandBT Fibre 1 Broadband
24 Month contract · £20 Set-up fee
£50 Reward Card.

50Mb
Average Download Speed
£32.99
Per Month
Check Coverage btb,bb,bsc,t2,t7,primo,openr,ldn,sfb,all,24m,promo,skyvsbt,pr2,
BT Fibre 2 BroadbandBT Fibre 2 Broadband
24 Month contract · £20 Set-up fee
£50 Reward Card.

67Mb
Average Download Speed
£35.99
Per Month
Check Coverage btb,bb,t3,t7,openr,ldn,sfb,promo,primo,all,24m,skyvsbt,pr2,
BT Full Fibre 100 BroadbandBT Full Fibre 100 Broadband
24 Month contract · £0 Set-up fee
£50 Reward Card + Free Setup. Offer ends 29 Feb.

150Mb
Average Download Speed
£29.99
Per Month
Check Coverage btb,bb,npl,t4,t7,primo,openr,ldn,sfb,promo,all,24m,yttopx,skyvsbt,pr2
BT Full Fibre 500 BroadbandBT Full Fibre 500 Broadband
24 Month contract · £0 Set-up fee
£50 Reward Card + Free Setup. Offer ends 29 Feb.

500Mb
Average Download Speed
£34.99
Per Month
Check Coverage btb,bb,npl,bsc,t5,t7,openr,ldn,ufb,all,primo,24m,promo,skyvsbt,pr2,
BT Full Fibre 900 BroadbandBT Full Fibre 900 Broadband
24 Month contract · £20 Set-up fee
£50 Reward Card. Offer ends 29 Feb.

900Mb
Average Download Speed
£57.99
Per Month
Check Coverage btb,bb,promo,npl,t5,t7,primo,openr,ldn,ufb,all,24m,skyvsbt,pr3,
BT Entertainment TV + Full Fibre 100 BroadbandBT Fibre 100 Broadband + Entertainment TV
24 Month contract · £30 Set-up fee
£50 Reward Card. Offer ends 28 Mar.

145Mb
Average Download Speed
£49.99
Per Month
Check Coverage btb,tv,promo,primo,t4,t7,openr,ldn,sfb,all,24m,skyvsbt,ytbnt,pr3,
BT Sport + Full Fibre 100 BroadbandBT Fibre 100 Broadband + Sport
24 Month contract · £30 Set-up fee
£50 Reward Card. Offer ends 28 Mar.

145Mb
Average Download Speed
£47.99
Per Month
Check Coverage btb,tv,promo,primo,bsc,t4,t7,openr,ldn,sfb,all,24m,skyvsbt,ytbnt,pr3
BT Big Sport + Full Fibre 100 BroadbandBT Fibre 100 Broadband + Big Sport
24 Month contract · £30 Set-up fee
£50 Reward Card. Offer ends 28 Mar.

145Mb
Average Download Speed
£72.99
Per Month
Check Coverage btb,tv,t4,t7,openr,ldn,sfb,all,24m,primo,promo,skyvsbt,ytbnt,pr4,

Which BT broadband package is the best for my household?

BT offers a range of broadband packages to cater to various needs. Here’s a brief overview of each package, along with their average download and upload speeds and use cases.

BT Fibre Essential

This package provides an average download speed of 36 Mbps and an average upload speed of 9 Mbps. It is suitable for small households with light internet usage.

BT Fibre 1

This package offers an average download speed of 50 Mbps (36 Mbps in select areas) and an average upload speed of 9 Mbps. It is ideal for households with moderate internet usage, such as streaming and online gaming.

BT Fibre 2

With an average download speed of 67 Mbps and an average upload speed of 18 Mbps, this package is suitable for larger households with multiple devices and heavier internet usage.

BT Full Fibre 100

This ultrafast package offers an average download speed of 150 Mbps and an average upload speed of 30 Mbps. It is perfect for heavy internet users who require fast and reliable connections for activities like 4K streaming and online gaming.

BT Full Fibre 500

Providing an average download speed of 500 Mbps and an average upload speed of 73 Mbps, this package is designed for households with multiple heavy internet users and smart home devices.

BT Full Fibre 900

This package delivers an average download speed of 900 Mbps and an average upload speed of 110 Mbps, making it ideal for homes with extremely high internet demands, such as multiple 4K streams, large file downloads, and extensive online gaming.

BT TV & Broadband Packages

BT TV & Broadband Packages are a popular choice in the UK. BT offer a combination of high-speed broadband and TV packages which combine popular TV services such as Netflix, Sky Channels, Sports channels.

Prices may change during contract term.

Package Details
click to sort
Download Speed
click to sort
Monthly
click to sort
BT Fibre Essential BroadbandBT Fibre Essential Broadband
24 Month contract · £20 Set-up fee

36Mb
Average Download Speed
£27.99
Per Month
Check Coverage btb,bb,bsc,t2,t7,openr,ldn,sfb,all,24m,promo,primo,skyvsbt,pr2,
BT Fibre 1 BroadbandBT Fibre 1 Broadband
24 Month contract · £20 Set-up fee
£50 Reward Card.

50Mb
Average Download Speed
£32.99
Per Month
Check Coverage btb,bb,bsc,t2,t7,primo,openr,ldn,sfb,all,24m,promo,skyvsbt,pr2,
BT Fibre 2 BroadbandBT Fibre 2 Broadband
24 Month contract · £20 Set-up fee
£50 Reward Card.

67Mb
Average Download Speed
£35.99
Per Month
Check Coverage btb,bb,t3,t7,openr,ldn,sfb,promo,primo,all,24m,skyvsbt,pr2,
BT Full Fibre 100 BroadbandBT Full Fibre 100 Broadband
24 Month contract · £0 Set-up fee
£50 Reward Card + Free Setup. Offer ends 29 Feb.

150Mb
Average Download Speed
£29.99
Per Month
Check Coverage btb,bb,npl,t4,t7,primo,openr,ldn,sfb,promo,all,24m,yttopx,skyvsbt,pr2
BT Full Fibre 500 BroadbandBT Full Fibre 500 Broadband
24 Month contract · £0 Set-up fee
£50 Reward Card + Free Setup. Offer ends 29 Feb.

500Mb
Average Download Speed
£34.99
Per Month
Check Coverage btb,bb,npl,bsc,t5,t7,openr,ldn,ufb,all,primo,24m,promo,skyvsbt,pr2,
BT Full Fibre 900 BroadbandBT Full Fibre 900 Broadband
24 Month contract · £20 Set-up fee
£50 Reward Card. Offer ends 29 Feb.

900Mb
Average Download Speed
£57.99
Per Month
Check Coverage btb,bb,promo,npl,t5,t7,primo,openr,ldn,ufb,all,24m,skyvsbt,pr3,
BT Entertainment TV + Full Fibre 100 BroadbandBT Fibre 100 Broadband + Entertainment TV
24 Month contract · £30 Set-up fee
£50 Reward Card. Offer ends 28 Mar.

145Mb
Average Download Speed
£49.99
Per Month
Check Coverage btb,tv,promo,primo,t4,t7,openr,ldn,sfb,all,24m,skyvsbt,ytbnt,pr3,
BT Sport + Full Fibre 100 BroadbandBT Fibre 100 Broadband + Sport
24 Month contract · £30 Set-up fee
£50 Reward Card. Offer ends 28 Mar.

145Mb
Average Download Speed
£47.99
Per Month
Check Coverage btb,tv,promo,primo,bsc,t4,t7,openr,ldn,sfb,all,24m,skyvsbt,ytbnt,pr3
BT Big Sport + Full Fibre 100 BroadbandBT Fibre 100 Broadband + Big Sport
24 Month contract · £30 Set-up fee
£50 Reward Card. Offer ends 28 Mar.

145Mb
Average Download Speed
£72.99
Per Month
Check Coverage btb,tv,t4,t7,openr,ldn,sfb,all,24m,primo,promo,skyvsbt,ytbnt,pr4,

BT Broadband Pros and Cons

Pros

  • BT broadband has a speed guarantee or £20 back for most of its fibre packages, which means you can claim compensation if your broadband speed falls below a certain level.
  • BT broadband offers a Complete Wi-Fi service and a Hybrid Connect add-on, which are designed to ensure your Wi-Fi signal reaches every area of your home and that you have a backup 4G connection in case your primary broadband goes down.
  • BT broadband has the highest percentage of customers (88%) satisfied with overall service according to Ofcom
  • BT broadband has some of the fastest web page loading and latency scores among Ofcom research on their full fibre product.
  • BT broadband has the largest full-fibre network in the UK, which offers more stable and consistent speeds than copper-based connections
  • BT broadband is part of the Ofcom automatic compensation scheme, which means you can get automatic refunds for delayed repairs, missed appointments, or delayed installations.

Cons

  • Prices may be higher compared to some competing providers.
  • Limited availability of BT Full Fibre 900Mbps broadband
  • Long 24-Month contracts

Overview of BT broadband performance vs competitors

 

BT Broadband Coverage Checker

Are you curious about whether BT Broadband is available in your area?

BT Broadband boasts an extensive network, providing coverage to over 90% of UK households. To check the coverage in your area, use BT’s online coverage checker tool.

BT Broadband Coverage Checker

 

Conclusion: Is BT Broadband any good?

In conclusion, BT broadband is a reliable choice for those looking for a good selection of products and services, decent speeds, and wide availability across the UK. It boasts a wide range of packages with various speeds and impressive TV offerings for those interested in sports and entertainment.

Although it may not be the most cost-effective broadband option for your household, you’ll get what you pay for in terms of quality and customer service.

Loader image

  • Broadband speed variety
    BT offers a wide range of speeds, from standard ADSL broadband (10Mbps) to ultrafast fibre packages (up to 900Mbps)
  • Fibre to the premises (FTTP)
    BT is expanding its FTTP network, allowing more customers to access high-speed fibre connections directly to their homes.
  • BT Smart Hub 2 router
    The Smart Hub 2 boasts seven antennas for maximum coverage and smart channel selection to ensure the best connection possible.
  • Hybrid Connect
    When paired with BT’s Hybrid Connect, the Smart Hub 2 offers 'unbreakable broadband,' utilising EE's 5G network as a backup if the home broadband connection goes down.
  • BT Wi-Fi hotspots
    BT broadband customers have free, unlimited access to over 5 million BT Wi-Fi hotspots across the UK.
  • BT Complete WiFi
    This feature guarantees coverage in every room of your home, or you'll get your money back.
  • Bundle options
    New customers can take advantage of deals that bundle broadband, TV, and phone services together.
  • Customer service satisfaction
    According to an Ofcom report, 88% of BT customers were satisfied with the customer service, making it a reliable choice.

BT Smart Hub 2 Broadband RouterThe BT Smart Hub 2 is an advanced, future-proof router designed to deliver fast and reliable internet speeds throughout your home.

It boasts 7 strategically placed antennas to optimize Wi-Fi performance and utilizes cutting-edge technology.

The router offers smart channel selection and smart scan features, ensuring an efficient and smooth online experience.

This sophisticated device is designed to provide a robust Wi-Fi connection in more areas of your home, with a combination of powerful technology and an aesthetically pleasing design.

The Smart Hub 2 also supports convenient app-based services to help users set up and manage their home Wi-Fi networks with ease.

How to Setup the BT Smart Hub


Credit: @BTCampaigns

TalkTalk is often seen as a more budget-friendly alternative to BT. While BT's broadband speeds are similar to TalkTalk's, TalkTalk generally offers cheaper packages.

However, BT tends to have better customer satisfaction ratings and offers perks like free access to five million BT Wi-Fi hotspots across the UK.

Virgin Media is known for offering the UK's fastest widely available fibre broadband, with speeds up to 1.3Gbps in some areas.

However, its network coverage is not as extensive as BT's since it doesn't use the Openreach network. BT's prices are more competitive than Virgin Media's, and its customer service tends to be highly rated.

Plusnet is another budget-friendly alternative to BT.

Although the two providers offer similar broadband speeds, Plusnet's packages are generally cheaper. However, BT has a more extensive range of products and services and perks like free access to BT Wi-Fi hotspots and BT Sport.

NOW TV offers a cheaper and more flexible alternative to BT TV and broadband, with no contract required.

NowTV customers can choose from various passes that give access to different channels such as Entertainment, Cinema, Sports, Kids, or Hayu. NOW TV also offers broadband speeds up to 63Mbps. However, NOW TV has fewer channels than BT and does not include extras such as BT Sport or Netflix.

BT Broadband and Review

There are different timelines for getting BT Broadband up and running depending on whether you are a new customer or an existing one.

For new customers, BT aims to get your broadband up and running within two weeks, while for existing customers who are moving, it may take up to two weeks or even longer in some cases.

If you are staying at the same address and keeping the same product, such as Broadband, Superfast Fibre, or Fibre 100, it should only take one day to switch on your service. If you are staying at the same address but changing your product, it may take 1-2 weeks.

BT will switch on your service on the day, anytime up to midnight, and will try their best to ensure that you don’t lose service. You can track the activation date and follow the status of your broadband activation online or via the My BT app.

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BT Complete Wi-Fi is a solution designed to provide wall-to-wall coverage in your home by utilizing Wi-Fi discs to extend the signal of your Smart Hub 2.

It’s an ideal option for homes experiencing weak or non-existent Wi-Fi signals in certain areas, ensuring you can get online from every corner of your home.

To get the BT Complete Wi-Fi Guarantee, you’ll need to purchase the Complete Wi-Fi package, which includes a new Smart Hub 2 and a single Wi-Fi disc.

This should cover most homes. However, if you still need more coverage, BT will send you up to two extra discs free of charge. If you still can’t get a signal in every room of your main dwelling, you can claim £100 back. The guarantee doesn’t cover outbuildings, gardens, or sheds. You can sign up or upgrade to Complete Wi-Fi by visiting the BT website.

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BT’s Hybrid Connect is an optional add-on for their home broadband service in the UK.

It combines a customer’s fibre broadband service with a 4G-based backup connection from EE, providing a reliable and uninterrupted internet connection even if there’s an issue with the fibre broadband connection.

The backup connection kicks in automatically within 90 seconds of a fault being detected, and it works seamlessly with the customer’s Smart Hub 2 router, without requiring them to sign in again to a different Wi-Fi network.

The Hybrid Connect service is available as an add-on and is compatible with BT’s Complete Wi-Fi service. Customers can get online with the Hybrid Connect device as soon as it arrives, even before their fibre broadband service is installed.

The service is powered by EE’s 4G mobile network and is currently available to around 85% of BT’s customers in areas with eligible EE G signal strength.

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You can move your BT phone, broadband and TV services all in one go by using BT’s dedicated moving home service.

  • You need to provide your BT account number, current phone number, new address and moving date. You can also take your equipment with you when you move
  • There is no charge for your new connection, and no need to set up a new Direct Debit.
  • You should try to give BT at least two weeks’ notice so they can have everything ready for the day you move in. However, they can support shorter notice periods in most cases.
  • You can check what speeds are available in your new area and decide what’s best for you.
  • If you choose to keep your existing package, you will need to plug in your hub as soon as you get to your new place.

If BT knows that there will be a delay, of more than two days, they will offer you a BT or EE 4G Mini Hub powered by the EE network. And they will give you unlimited mobile data to get you online as quickly as possible. All at no extra cost to you.

You may be able to transfer your old number to your new address, depending on availability. If not, BT will give you a new number.

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Here is some information about whether BT TV is worth getting:

  • BT TV is a service that combines BT’s broadband and phone packages with a pay-TV element, which includes BT Sport, Now TV, Netflix, Amazon Prime Video, and other premium channels.
  • BT TV is only available to customers with a fibre-optic connection, which offers speeds between 36Mbps and 900Mbps, depending on the package and availability.
  • BT TV offers a range of packages that allow customers to add different combinations of channels each month, depending on their preferences and budget.
  • BT TV has a good selection of TV content, especially for sports and entertainment fans, and allows customers to watch online or via the BT Sport app.
  • BT TV also supports 4K HDR resolution and Dolby Atmos sound for some of its content, such as BT Sport Ultimate and Netflix.
    BT TV has some drawbacks, such as being more expensive than some competitors, requiring a 24-month contract for most packages
  • BT TV also has a smaller storage capacity (500GB) than some rivals such as Sky Q (1TB or 2TB), and charges higher setup fees (£39.99) than Sky (£20)3.

Whether BT TV is worth getting depends on your personal preferences, budget, and availability.

If you want a lot of great content, especially sports and entertainment, and you don’t mind paying a premium price and signing a long contract, then BT TV might be a good option for you. However, if you want more flexibility, cheaper prices, or better customer service, then you might want to look elsewhere.

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