4theNET broadband Speed Checker
Click on the “Go” button on the Ookla Speed Check to test the broadband speed of your 4theNET internet connection.
Details on how to fix issues with your 4theNET internet connection are in the sections below the Ookla Speed checker widget.
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Troubleshooting 4theNET internet speed problems
Before starting to troubleshoot the speed of your 4theNET broadband connection, we recommend that you run a 4theNET Broadband Speedtest to benchmark your current internet speed.
Also find out the guaranteed minimum download speed you on your broadband package from 4theNET.
You can find this information by checking a 4theNET broadband bill, your 4theNET contract or by contacting 4theNET.
Possible causes of 4theNET’s slow internet performance
Is it the 4theNET internet connection that is slow or is it your device (laptop/smartphone/PC)?
You may need to consider how many applications are running on your device.
The speed issue could be due to over-utilisation of your system resources i.e RAM/memory/CPU and as opposed to a problem with 4theNET’s broadband connection.
If you are on a laptop then you can use the task manager to see your CPU and RAM utilization.
On other device, you should try restarting the device which hopefully will terminate all programs that may be hogging system resources.
Run the 4theNET Speedtest on your PC and your mobile phone to see how the speedtest results compare between the 2 devices.
This should hopefully give you more information to help determine if the issue is with your device or the 4theNET broadband connection.
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Is the Wifi network the reason for the issues?
The root cause of the performance issue may be your internal Wifi network and not the 4theNET internet connection.
You can rule out the wireless by connecting your computer directly into the 4theNET broadband router with an ethernet cable and then run the 4theNET Speed checker again.
If the speed improves when you’re connected using an ethernet cable, this suggests that the issue may be with the wireless.
A number of things to investigate:
- Are the WiFi channels that you’re using for your Wifi network (SSID) overlapping with your neighbours?
- Is the Wi-Fi network signal from the broadband router obstructed?
- Does the speed improve when you’re standing directly in-front of the 4theNET wireless router?
Who is connected to my Wifi network?
Have you checked that your Wifi network password has not been shared? Do you have an open wireless network? How strong is your Wifi network password? It may be time to change it.
Neighbors could be on your Wifi network and using up all the 4theNET speed by downloading, uploading or even streaming music or video over your 4theNET internet connection! Worse than that, they could be conducting illegal activities over your 4theNET internet connection.
Here are 3 apps to use to scan your Wi-Fi network to see who’s connected:
- Microsoft Windows users can use Wireless network watcher
- Apple users can use whoFi (who is on my Wifi)
- wireless network scanning application WiFi Analyzer
The above apps analyse your Wifi network and produce a list of the everything on your wifi.
Do I need a wireless network booster for my 4theNET broadband?
You may find that you have Wifi black spots in your house, a Wifi network extender also known as a wireless Booster may be the best fix to increase your wireless signal to cover any black holes.
The Wi-Fi network booster simply picks up the existing wireless network signal as it is becoming weaker and re-transmits the Wifi signal to extend it’s reach.
Position the Wifi extender near the position where your Wifi network signal from your 4theNET broadband router is becoming weaker.
Position it approximately where your Wi-Fi network signal drops down to less than two bars. Walk around your house with a smartphone to find where this is.
When did you last upgrade the 4theNET broadband router?
The 4theNET and broadband infrastructure, in general, are constantly upgraded to provide new features and improve performance as technology evolves. Always ensure that the 4theNET broadband internet router is running on the latest software.
The majority of 4theNET broadband routers allow you to perform the software upgrade by simply logging into the 4theNET broadband router and simply clicking on a button to perform the update.
If you cannot do this, get in touch with 4theNET and they will perform the upgrade for you or guide you through performing the upgrade yourself.
As well as updating the software, if you have had the same hardware for a long period, it may be worth talking to 4theNET to request for a hardware upgrade.
Is the issue external to your home (at the exchange)?
This is probably the most likely reason for 4theNET broadband performance problems in your property and it’s more common for broadband connections that are delivered using phone lines.
If you’re unsure if this is applicable to you, contact 4theNET who will be able to run the appropriate line checks to see if there is a issue on the 4theNET internet line.
Is the issue because of 4theNET broadband congestion?
If you are finding that the 4theNET internet connection speed in your area is slow during certain periods e.g weekends and evenings, it may be due to congestion during peak times.
You should contact 4theNET to check your minimum speed.
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Re-testing your 4theNET broadband connection
After the fault has been resolved either by yourself or 4theNET, re-test your internet connection using at least two separate Speedtests to ensure the fault is fixed: