Troubleshooting AAISP internet speed problems

Before you begin troubleshooting the performance of your AAISP internet connection, we recommend that you run a AAISP Broadband Speedtest to measure your current connection speed.

Also find out the minimum download speed that you have subscribed to from AAISP.

You can get this information by checking your AAISP broadband bill, your AAISP contract or by contacting AAISP.

Possible causes of AAISP’s slow broadband speed

Is it your AAISP internet connection that is slow or could it be your device (PC/laptop/phone)?

You may need to consider how many apps are currently running on your device.

The speed issue may be due to over-utilisation of your system resources e.g Memory/CPU and not an issue with AAISP’s internet connection.

If you’re on a computer then you can use the task manager to check your Processor and Memory usage.

On any other device, you could try restarting the device which hopefully will kill all apps that may be hogging your systems resources.

Run the AAISP Speedtest on your computer and your mobile phone to see how the speed test results differ between the two devices.

Hopefully this should give you some information to work with in terms of whether the issue is with your device or the AAISP internet connection.

• What does the AAISP download and upload speed mean?
• Who’s the best Internet Service Provider in the UK?
• 5 methods to improve your AAISP Internet performance
• Simple DNS hack to speed up internet browsing speed on AAISP

Is the Wifi the cause of the slowness?

The cause of the performance problem may be your wireless as opposed to the AAISP broadband internet connection.

You can rule out the wireless network by connecting your computer directly to the AAISP broadband router using a network cable and run the AAISP Speed checker again.

If the speed checker result improves when you are connected using a network cable, this proves that the problem could be with the Wifi network.

A number of things to check:

• Are the Wireless channels that you’re using for your wireless network network (SSID) overlapping with the neighbours?
• Is the wireless signal from the internet router obstructed?
• Does the speed improve when your are standing directly in-front of the AAISP internet router?

Who’s connected to my Wi-Fi network?

Have you checked that your Wifi network password has not been shared? Do you have an open Wifi network? How strong is your wireless network password? It could be time to change it.

Neighbors could be using your Wi-Fi network and eating up all your AAISP speed by downloading, uploading or even streaming music or video over your AAISP internet connection! Worse than that, they may be conducting illegal activities over your AAISP internet connection.

Here are three apps to use to analyze your Wi-Fi network to see who’s connected:

• Microsoft Windows users can use Wireless network watcher
• IOS users can use whoFi (who is on my Wifi)
• WiFi troubleshooting tool WiFi Analyzer

The above software scan your wireless network and produce a list of the everything on your wifi.

• How to check who’s on your AAISP Wifi network

Do I need a wireless booster for my AAISP broadband?

You may find that you have wireless coverage holes at your house, a Wifi network extender also known as a wireless Booster is the best fix to boost your wireless signal to cover any black holes.

• Best Wifi Signal Extenders

The wireless network extender simply picks up your existing wireless network signal just as it is becoming weaker and re-transmits the Wifi network signal to increase it’s coverage.

Position the wireless network booster/extender near the position where your wireless network signal from your AAISP broadband router is becoming weaker.

Place it near where your Wifi signal drops down to two signal bars. Walk around your house with a smartphone to find where this location is.

When was the last time you upgraded the AAISP internet router?

The AAISP and broadband infrastructure, in general, are frequently upgraded to provide new features and improve reliability as technology evolves.  Ensure that your AAISP broadband router is running on the latest software.

Most AAISP internet routers will allow you to carry out the software upgrade by logging into the AAISP broadband router and simply clicking on a button to start the upgrade.

If you cannot do this, contact AAISP and they will be able to do this for you or guide you through the process.

As well as upgrading the software, if you have had router for a long time, it’s probably worth speaking to AAISP to request for a router upgrade.

Is the issue external to your home (at the exchange)?

This is probably the most likely reason for AAISP broadband performance issues in your property and it’s more common for broadband connections that are delivered via phone lines.

If you’re not sure if this is applicable to you, you should contact AAISP who will be able to run the appropriate connection checks to check if there is a fault on the AAISP internet line.

Is the issue due to AAISP broadband congestion?

If you are finding that the AAISP broadband connection speed in your area is slows down during certain periods e.g over weekends or during the evening, then it may be because of congestion during peak times.

• What is Broadband Contention Ratio and does AAISP have contention?

You should speak to AAISP to find out your guaranteed speed.

Test your AAISP internet connection

After the fault has been resolved either by yourself or AAISP, retest your broadband connection using  at least 2 independent Speedtests to ensure the fault is resolved:

• • Use the ookla internet broadband speed test to test your AAISP connection
  • Check your AAISP internet speed using Ookla Offical Speed Test
  • Test your AAISP broadbandspeed using fast.com speed test
  • Check My Broadband Speed Checker AAISP broadband speed checker
  • • 0845UK Broadband Speed Checker and troubleshooting