AAISP Internet Speedtest and troubleshooting

 AAISP broadband Speed test

Click on the “Go” button on the Ookla Speed test to test the speed of your AAISP broadband connection.

Information on how to fix issues with your AAISP broadband can be below.

For a more accurate reading, run the Speedtest twice

Troubleshooting AAISP broadband internet performance

AAISP Internet Speedchecker - Slow Internet speedBefore starting to troubleshoot the speed of your AAISP broadband connection, you need to run the AAISP Internet Broadband speedtest and also confirm the exact Upload and Download speed that you have subscribed to.

You can get this information by checking a AAISP bill or contact AAISP to confirm this info.

Likely causes of AAISP slow internet speed

Is it your AAISP broadband that is slow or is it your device (PC/laptop/phone)?

You need to check how many applications are currently running on your device that could be utilizing your system resources (mainly RAM memory and CPU) and/or your AAISP internet bandwidth.

If you’re on a computer then you can use the task manager to check your processor and memory utilisation.

On any other device you should try restarting the device which should hopefully shut down all programs that may have been running in the background.

Re-run the AAISP speed checker on your PC and your phone to see how the speedtest results compare between the 2 devices.

This should hopefully give you some information to work with in terms of whether the problem lies with your device or the AAISP internet connection.

Is your wireless network connection the problem?

The cause of the issue could be your Wi-Fi network connection and not the AAISP broadband internet connection.

You could rule out the wireless network network being the cause of the issue by connecting your PC directly into the AAISP broadband router using a network cable and run the AAISP speed test again.

If speed is better when you are connected by an ethernet cable then this proves that the issue could be with your Wifi connection setup.

Possible things to check are:

  • Are the Wireless channels you’re using for your Wifi network (SSID) overlapping with your neighbors?
  • Could the wireless network signal from the router be obstructed?
  • Does your performance improve when your are standing directly in-front of the AAISP broadband or wireless router?
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Who is connected to my Wi-Fi network?

Have you checked that your Wi-Fi network password has not been compromised? Do you have an un-secured Guest Wi-Fi network?

Neighbors could be using your Wi-Fii network and eating up all your AAISP bandwidth downloading/uploading or even streaming netflix! Worse than that, they could be carrying out illegal activities which will all point to your connection.

There are 2 applications that you can use to scan your Wi-Fi network to check who’s connected:

Both applications will scan your Wi-Fi network and display a list of the connected devices.

Check out this tutorial on how to use both applications

Do I need a wireless network Booster for my AAISP broadband?

If you find that you have Wifi black holes in your house, then a Wifi extender also know as a wireless Booster is the fix to boost your signal. They are readily available online from around £15.

The Wifi booster simply picks up your existing Wifi network signal just as it is starting to become weak and then re-transmits the Wifi network signal at a more stronger rate to extend it’s reach.

Place the Wifi network booster/extender where your wireless network signal from the AAISP broadband router is starting to become weak.  Approxiametly where your wireless network signal drops down to two bars. Use your mobile phone to determine where this is.

When was the last time you upgraded your AAISP broadband router?

The AAISP and openreach infrastructure is constantly being updates to support new features (some customer facing and others internal).  Ensure that the AAISP broadband router has the most up to date software.

The majority of AAISP broadband routers will allow you to carry out the software update by logging on the AAISP broadband router and simply clicking a button to perform the upgrade.

If you cannot do this, contact AAISP and they will be able to either do this for you or talk you through how to do it depending on the AAISP router model you have.

As well as updating the software, if you have had the same hardware for a long period, it’s worth speaking to AAISP to request for a hardware upgrade.

Is the issue external (at the exchange)?

This is probably the most common reason for AAISP broadband performance issue in your area and is more common for internet broadband connections that are delivered via phone lines.

If you are unsure if this is applicable to you, you should contact AAISP who will be able to run the appropriate line tests to see if there is a fault on the AAISP internet connection.

Is it due to AAISP Broadband congestion?

If you are finding that the AAISP internet connection speed in your area is slow during certain times e.g weekends and during the evening, then it may be due to congestion during peak times.

You should speak to your AAISP to find out if the service you have subscribed to has a guaranteed speed or is  a contended ‘first come first serve’ service with no minimum speed guaranteed.

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Re-testing your AAISP broadband connection

After the fault has been resolved either by yourself or AAISP, retest the broadband connection using  at least 2 independent speedtests such as the one here and Ookla broadband speedtester to ensure the issue is fixed.

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