AB Internet Broadband Speed test and troubleshooting

 AB Internet internet Speed test

Click on the “Go” button below on the Ookla Speed Check to confirm the internet speed of your AB Internet internet connection.

Information on how to fix issues with your AB Internet broadband can be found below.

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How to troubleshoot AB Internet internet speed problems

AB Internet Internet speed test - Slow Internet speed

Before you begin troubleshooting the performance of your AB Internet broadband connection, we suggest that you run a AB Internet Broadband Speedtest to confirm your current internet speed.

Also find out the minimum download speed you on your broadband package from AB Internet.

You can get this information by checking a AB Internet broadband bill, your AB Internet contract or by contacting AB Internet.

Common causes of AB Internet’s slow broadband speed

Is it the AB Internet internet connection that is slow or is it your device (laptop/smartphone/PC)?

You need to consider the number of applications are currently running on your device.

The performance issue could be due to the over-utilisation of your system resources e.g RAM/CPU Processor and as opposed to a problem with AB Internet’s broadband connection.

If you are on a laptop then you can use the task manager to check your Processor and RAM utilisation.

On any other device, you should try restarting the device which hopefully should shutdown all applications that may be hogging system resources.

Run the AB Internet Speedtest on your computer and your mobile to see how the results compare between the 2 devices.

This should hopefully provide you with more info to work with in terms of whether the issue lies with your PC/Smartphone or the AB Internet internet connection.

Is your wireless network the cause of the performance issue?

The cause of the performance problem could be your wireless network as opposed to the AB Internet broadband connection.

You can rule out the Wifi by simply connecting your PC directly into the AB Internet broadband router using an ethernet cable and then run the AB Internet Speed test again.

If the speed improves when you’re connected using an ethernet cable, this indicates that the problem may be with your Wi-Fi network.

Possible things to check:

  • Are the Wireless channels that you’re using for your Wifi network network (SSID) overlapping with your neighbours?
  • Is your wireless network signal from the internet router obstructed?
  • Does your performance get better when your are standing right infront of the AB Internet broadband router?

Who is connected to my Wifi network?

Have you checked that your Wifi network password has not been hacked? Do you have an un-secured Wifi network? How complex is your Wi-Fi network password? It may be time to update it.

Neighbors could be using your Wifi network and eating up all the AB Internet bandwidth by downloading, uploading or even streaming music or videos over your AB Internet internet connection! Worse still, they could be conducting illegal activities using your AB Internet internet connection.

AB Internet wireless issues

There are 3 apps that you can utlise to scan your Wi-Fi network to see who is connected:

The above applications will scan your Wifi network and produce a list of the connected devices.

Should I get a wireless network booster for my AB Internet broadband?

You may find that there are wireless coverage gaps at your house, a Wifi extender also known as a Wi-Fi Booster may be the best solution to strengthen your Wi-Fi signal to cover any black spots.

The Wi-Fi network booster picks up the existing Wifi network signal just as it is starting to become weaker and re-transmits the Wi-Fi network signal to increase it’s coverage.

Place the wireless extender near the position where your Wi-Fi network signal from your AB Internet internet router is becoming weaker.

Position it approximately where your wireless signal drops down to less than two bars. Walk around your house with a mobile phone to find where this location is.

When did you last upgrade the AB Internet broadband router?

AB Internet ISP router upgrade

The AB Internet and broadband infrastructure, in general, are constantly upgraded to provide new features and improve performance as technology evolves.  Ensure that the AB Internet internet router is running on the latest software.

The majority of AB Internet broadband routers will allow you to carry out the software update by simply logging on the AB Internet broadband router and simply clicking a button to perform the update.

If you can’t do this, get in touch with AB Internet and they will perform the upgrade for you or alternatively, talk you through performing the upgrade yourself.

In addition to upgrading the software, if you have had the same hardware for a long time, it’s probably worth speaking to AB Internet to request for a router upgrade.

Is the cause of the problem external to your home (at the exchange)?

This is probably the most common reason for AB Internet broadband performance problems in your area and it’s more common with broadband connections that are delivered through phone lines.

If you’re not sure if this is relevant in your case, contact AB Internet who will be able to conduct the relevant line checks to check if there is a problem on the AB Internet broadband connection.

Is the performance issue because of AB Internet Internet congestion?

If you’re finding that the AB Internet internet connection speed in your area is slow during certain periods e.g over weekends or evenings, it may be due to congestion during peak times.

You should contact AB Internet to check your guaranteed speed.

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Re-testing your AB Internet broadband connection

After the problem has been fixed either by yourself or AB Internet, re-test the broadband connection using  at least two independent Speedtests to ensure the fault is resolved:

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