AB Internet Internet Speed test and troubleshooting
AB Internet broadband Speed test
Click on the “Go” button below on the Ookla Speed Check to check the internet speed of your AB Internet broadband connection.
Information on how to troubleshoot problems with your AB Internet internet connection can be found below the Ookla Speed test widget.
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Troubleshooting AB Internet broadband speed problems

Before you start troubleshooting the performance of your AB Internet broadband connection, we suggest that you perform a AB Internet Internet Speed Test to confirm your current broadband speed.
Also find out the minimum download speed that you have subscribed to from AB Internet.
You can get this information by checking a AB Internet broadband bill, your AB Internet contract or by contacting AB Internet.
Probable causes of AB Internet’s slow internet performance
Is it your AB Internet broadband that is slow or is it your device (PC/laptop/phone)?
You need to check how many apps are currently running on your device.
The speed issue could be due to the over-utilization of your system resources e.g RAM/memory/CPU and not a problem with AB Internet’s internet connection.
If you are on a laptop then you can use the task manager to see your CPU and Memory usage.
On other device, you could try rebooting the device which hopefully will kill all apps that may be hogging system resources.
Run the AB Internet Speedtest on your personal computer and your mobile to see how the results differ between the two devices.
Hopefully this should provide you with some info to work with in terms of if the issue is with your device or the AB Internet broadband connection.
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Is the Wifi the cause of the issue?
The cause of the performance issue may be your Wi-Fi network as opposed to the AB Internet broadband connection.
You can rule out the Wifi network by connecting your PC directly to the AB Internet broadband router using an ethernet cable and then run the AB Internet Speedtest again.
If the speed checker result improves when you’re connected via a network cable, this proves that the problem could be with the Wi-Fi network.
Possible things to look further into:
- Are the Wireless channels that you are using for your Wifi network network (SSID) overlapping with your neighbours?
- Is the Wi-Fi network signal from the broadband router obstructed?
- Does the speed improve when you’re standing directly infront of the AB Internet broadband router?
Who’s connected to my Wifi network?
Have you checked that your wireless network password has not been hacked? Do you have an un-secured wireless network? How strong is your Wifi network password? It may be time to change it.
Neighbors could be using your wireless network and using up all the AB Internet bandwidth by downloading, uploading or even streaming music or video on your AB Internet broadband connection! Worse than that, they could be conducting illegal activities over your AB Internet broadband connection.

Here are three apps that you can use to analyse your Wifi network to see who is connected:
- Microsoft users can use Wireless network watcher
- MAC users can use whoFi (who is on my Wifi)
- wireless network scanning tool WiFi Analyzer
The above software analyse your Wi-Fi network and produce a list of the everything on your wifi.
Should I get a wireless booster for my AB Internet broadband?
If you discover that you have Wi-Fi coverage holes at your house, a wireless extender also known as a Wifi Booster may be the best solution to increase your wireless signal to cover any coverage holes.
The Wifi booster simply picks up the existing Wifi signal as it is starting to become weaker and re-transmits the Wifi signal to increase it’s reach.
Position the wireless network booster where your wireless signal from the AB Internet broadband router is starting to become weaker.
Position it approximately where your Wifi signal is dropping down to less than two signal bars. Walk around your house with a mobile phone to try and establish where this is.
When did you last upgrade the AB Internet broadband router?

The AB Internet and broadband infrastructure, in general, are frequently upgraded to support new features and improve performance as technology evolves. Ensure that the AB Internet broadband internet router is running the most up to date software.
Most AB Internet broadband routers allow you to perform the software update by simply logging on the AB Internet broadband router and simply clicking on a button to perform the update.
If you can’t do this, get in touch with AB Internet and they will do this for you or alternatively, guide you through performing the upgrade yourself.
As well as updating the software, if you have had hardware for a long time, it may be worth talking to AB Internet to ask for a hardware upgrade.
Is the fault external to your home (at the exchange)?
This is probably the most common reason for AB Internet broadband performance issues in your property and is more common for internet broadband connections that are delivered via phone lines.
If you’re unsure if this is relevant in your case, contact AB Internet who will be able to carry out the appropriate connection tests to see if there is a issue on the AB Internet broadband connection.
Is the issue due to AB Internet broadband congestion?
If you’re finding that the AB Internet internet connection speed in your area is slows down during certain times i.e. weekends and evenings, it may be because of congestion during peak hours.
You should speak to AB Internet to find out your guaranteed speed.
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Re-testing your AB Internet internet connection
After the issue has been resolved either by yourself or AB Internet, retest your broadband connection using at least two independent Speedtests to ensure the problem is resolved:
