Troubleshooting ADSL4Less broadband performance issues

Before you start troubleshooting the speed of your ADSL4Less broadband connection, we suggest that you perform a ADSL4Less Broadband Speed Test to measure your current broadband speed.

Also find out the minimum download speed that you have subscribed to from ADSL4Less.

You can find this information by checking your ADSL4Less broadband bill, your ADSL4Less contract or by contacting ADSL4Less.

Probable causes of ADSL4Less’s slow internet speed

Is it the ADSL4Less broadband that is running slow or could it be your device (laptop/smartphone/PC)?

You may need to consider the number of applications are currently running on your device.

The speed issue could be due to the over-utilization of your system resources i.e RAM/memory/CPU Processor and not a problem with ADSL4Less’s broadband connection.

If you are on a laptop then you can use the task manager to check your Processor and RAM utilization.

On other device, you could try rebooting the device which should hopefully kill all programs that may have been using up system resources.

Re-run the ADSL4Less Speed test on your personal computer and your mobile phone to see how the speed test results compare between the 2 devices.

This should hopefully give you more information to help determine whether the issue lies with your PC/Smartphone or the ADSL4Less internet connection.

• What exactly does the ADSL4Less download and upload speed mean?
• Who is the best Internet Service Provider in the UK?
• Five methods to improve your ADSL4Less Internet speed
• Simple DNS hack to improve internet browsing speed on ADSL4Less

Is the Wifi the problem?

The root cause of the performance issue may be your Wi-Fi network as opposed to the ADSL4Less broadband internet connection.

You can rule out the Wifi by simply connecting your PC directly to the ADSL4Less broadband router using an ethernet cable and then run the ADSL4Less Speed checker again.

If the performance is better when you are connected by a network cable, this suggests that the issue may be with your Wi-Fi network.

Possible things to look further into:

• Are the WiFi channels that you’re using for your wireless network (SSID) overlapping with your neighbours?
• Is the Wi-Fi network signal from the wireless router obstructed?
• Does your speed get better when your are standing right in-front of the ADSL4Less internet router?

Exactly who’s connected to my Wi-Fi network?

Have you checked that your Wifi network password has not been shared? Do you have an open wireless network? How strong is your wireless network password? It may be time to update it.

Neighbours could be using your Wi-Fi network and eating up all your ADSL4Less bandwidth by downloading, uploading or even streaming music or videos over your ADSL4Less broadband connection! Worse still, they may be conducting illegal activities over your ADSL4Less broadband connection.

There are 3 apps to use to analyze your Wi-Fi network to see who is connected:

• Microsoft Windows users can use Wireless network watcher
• MAC users can use whoFi (who is on my Wifi)
• wireless network troubleshooting application WiFi Analyzer

The above apps will scan your Wifi network and display a list of the connected devices.

• How to see who is on your ADSL4Less wireless network

Do I need a wireless network booster for my ADSL4Less broadband?

You may find that there are wireless black spots in your home, a wireless extender also known as a wireless Booster may be the best fix to boost your Wi-Fi signal to cover any black holes.

• Best Wi-Fi Signal Extenders

The wireless network booster picks up your existing Wifi network signal just as it is becoming weaker and re-transmits the wireless network signal to extend it’s reach.

Position the Wifi network extender near the position where your Wifi network signal from your ADSL4Less broadband router is becoming weaker.

Position it approximately where your wireless network signal is dropping down to less than two bars. Walk around your property with a smartphone to try and establish where this location is.

When was the last time you upgraded the ADSL4Less broadband router?

The ADSL4Less and broadband infrastructure, in general, are constantly upgraded to provide new features and improve reliability as technology evolves.  Always ensure that your ADSL4Less broadband internet router is running the latest software.

The majority of ADSL4Less broadband routers will allow you to carry out the software update by logging into the ADSL4Less broadband router and simply clicking on a button to start the upgrade.

If you can’t do this, contact ADSL4Less and they will be able to perform the upgrade for you or talk you through the process.

In addition to updating the software, if you have had hardware for a long time, it is worth speaking to ADSL4Less to ask for a router upgrade.

Is the fault outside your property (at the exchange)?

This is probably the most common cause for ADSL4Less broadband performance problems in your home and it’s more common with broadband connections that are delivered through phone lines.

If you are unsure if this is relevant in your case, contact ADSL4Less who will be able to run the appropriate line checks to check if there is a fault on the ADSL4Less internet connection.

Is it due to ADSL4Less Internet congestion?

If you’re finding that the ADSL4Less internet connection speed in your area is slow during certain times i.e. over weekends and during the evening, it may be because of congestion during peak hours.

• What is Broadband Contention Ratio and does ADSL4Less have contention?

You should contact ADSL4Less to find out your minimum speed.

Find Best Alternatives to ADSL4Less Broadband

 

Re-testing your ADSL4Less broadband connection

After the issue has been resolved either by yourself or ADSL4Less, re-test the broadband connection using  at least 2 independent Speedtests to ensure the fault is resolved:

• • Use the ookla internet broadband speed checker to test your ADSL4Less connection
  • Test your ADSL4Less broadband speed using Ookla Offical Speed Test
  • Test your ADSL4Less internet connectionspeed using fast.com speed test
  • Check My Broadband Speed Checker ADSL4Less broadband speed checker
  • • 0845UK Broadband Speedtest and troubleshooting