Troubleshooting ADSL4Less internet performance issues

Before you begin troubleshooting the speed of your ADSL4Less broadband connection, we suggest that you run a ADSL4Less Internet Speed Test to confirm your current internet speed.

It is also a good idea find out the guaranteed minimum download speed that you on your broadband package from ADSL4Less.

You can get this info by checking your ADSL4Less broadband bill, your ADSL4Less contract or by contacting ADSL4Less.

Likely causes of ADSL4Less’s slow broadband speed

Is it the ADSL4Less broadband that is slow or could it be your device (laptop/smartphone/PC)?

You need to check how many apps are running on your device.

The speed issue may be due to the over-utilisation of your system resources e.g RAM/CPU Processor and as opposed to an issue with ADSL4Less’s internet connection.

If you’re on a laptop then you can use the task manager to see your CPU and Memory utilization.

On any other device, you could try rebooting the device which hopefully should shut down all programs that may have been hogging system resources.

Run the ADSL4Less Speedtest on your PC and your phone to check how the speed test results compare between the two devices.

This should hopefully provide you with some information to work with in terms of whether the issue is with your device or the ADSL4Less broadband connection.

• What does the ADSL4Less download and upload speed mean?
• Who is the best Internet Service Provider in the UK?
• Five ways to speed up your ADSL4Less Internet speed
• DNS tip to improve internet browsing speed on ADSL4Less

Is your Wifi network the reason for the issues?

The cause of the performance issue could be your Wi-Fi network and not the ADSL4Less broadband internet connection.

You can rule out the wireless by connecting your computer directly to the ADSL4Less broadband router using an ethernet cable and then run the ADSL4Less Speedtest again.

If the speed test result is better when you’re connected via a network cable, this shows that the issue could be with the Wifi network.

Possible things to look further into:

• Are the WiFi channels that you are using for your wireless network network (SSID) overlapping with the neighbours?
• Is the Wifi network signal from the broadband router obstructed?
• Does your speed improve when you’re standing directly in-front of the ADSL4Less broadband router?

Exactly who’s connected to my Wifi network?

Have you checked that your Wi-Fi network password has not been compromised? Do you have an un-secured wireless network? How complex is your Wi-Fi network password? It may be time to change it.

Neighbours could be on your Wifi network and using up all the ADSL4Less bandwidth by downloading, uploading or even streaming music or video over your ADSL4Less broadband connection! Worse still, they could be carrying out illegal activities over your ADSL4Less internet connection.

There are three apps that you can potentially utlise to scan your Wi-Fi network to check who is connected:

• Microsoft Windows users can use Wireless network watcher
• MAC users can use whoFi (who is on my Wifi)
• wireless network troubleshooting application WiFi Analyzer

The above apps analyse your wireless network and display a list of the connected devices.

• How to see who is on your ADSL4Less Wifi network

Do I need a Wifi network booster for my ADSL4Less broadband?

If you find that you have wireless black holes in your property, a Wifi extender also known as a Wi-Fi Booster is the best solution to strengthen your Wifi signal to cover any black spots.

• Cheapest Wireless Signal Boosters

The wireless network extender simply picks up your existing Wifi signal just as it is becoming weaker and re-transmits the Wifi network signal to increase it’s coverage.

Position the Wifi booster/extender near where your Wi-Fi network signal from your ADSL4Less broadband router is becoming weaker.

Position it near where your Wi-Fi network signal is dropping down to 2 signal bars. Walk around your property with a mobile phone to try and establish where this is.

When did you last upgrade the ADSL4Less internet router?

The ADSL4Less and broadband infrastructure, in general, are frequently updated to provide new features and improve reliability as technology evolves.  Always ensure that your ADSL4Less broadband router is running the most up-to-date software.

The majority of ADSL4Less broadband routers allow you to perform the software upgrade by simply logging into the ADSL4Less broadband router and simply clicking on a button to do the upgrade.

If you cannot do this, get in touch with ADSL4Less and they will do this for you or alternatively, guide you through performing the upgrade yourself.

In addition to upgrading the software, if you have had hardware for a long time, it’s probably worth talking to ADSL4Less to ask for a router upgrade.

Is the root cause of the issue external to your home (at the exchange)?

This is probably the most common reason for ADSL4Less broadband performance issues in your home and is more common with broadband connections that are delivered through phone lines.

If you are not sure if this is relevant in your case, contact ADSL4Less who will be able to carry out the appropriate connection tests to see if there is a fault on the ADSL4Less broadband line.

Is the performance issue because of ADSL4Less broadband congestion?

If you are finding that the ADSL4Less broadband connection speed in your area is slows down during certain times i.e. over weekends and during the evening, it may be because of congestion during peak times.

• What is Broadband Contention Ratio and does ADSL4Less have contention?

You should contact ADSL4Less to check your minimum speed.

Test your ADSL4Less internet connection

After the issue has been fixed either by yourself or ADSL4Less, re-test your internet connection using  at least 2 independent Speedtests to ensure the fault is resolved:

• • How to the ookla internet broadband speed test to test your ADSL4Less broadband
  • Test your ADSL4Less broadband speed using Ookla Offical Speed Test
  • Test your ADSL4Less internet connectionspeed using fast.com speed test
  • Check My Broadband Speed Checker ADSL4Less internet speed checker
  • • 0845UK Internet Speed Checker and troubleshooting