Troubleshooting AirBand broadband performance issues

Before you begin troubleshooting the performance of your AirBand broadband connection, we suggest that you run a AirBand Internet Speedtest to measure your current broadband speed.

Also confirm the minimum download speed that you have subscribed to from AirBand.

You can get this information by checking a AirBand broadband bill, your AirBand contract or by contacting AirBand.

Common causes of AirBand’s slow broadband speed

Is it your AirBand internet connection that is slow or is it your device (laptop/smartphone/PC)?

You need to check how many applications are currently running on your device.

The speed issue could be due to the over-utilization of your system resources i.e RAM/memory/CPU Processor and as opposed to an issue with AirBand’s broadband connection.

If you are on a laptop then you may use the task manager to see your CPU and RAM utilisation.

On other device, you could try restarting the device which hopefully will kill all programs that may have been using up your systems resources.

Re-run the AirBand Speedtest on your PC and your phone to check how the speed test results compare between the 2 devices.

This should hopefully give you some information to help determine whether the issue is with your PC/Smartphone or the AirBand internet connection.

• What does the AirBand download and upload speed mean?
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• 5 tips to improve your AirBand broadband performance
• DNS tip to improve internet browsing speed on AirBand

Is your Wifi network the reason for the issues?

The cause of the performance issue may be your Wifi network and not the AirBand broadband connection.

You can rule out the Wi-Fi network by connecting your PC directly into the AirBand broadband router with a network cable and then run the AirBand Speed test again.

If the performance improves when you are connected via an ethernet cable, this indicates that the problem may be with the Wifi.

A few other things to investigate:

• Are the WiFi channels that you’re using for your Wi-Fi network network (SSID) overlapping with the neighbors?
• Is your wireless signal from the wireless router obstructed?
• Does your speed get better when you’re stood directly infront of the AirBand broadband router?

Exactly who’s connected to my Wi-Fi network?

Have you checked that your Wi-Fi network password has not been hacked? Do you have an un-secured wireless network? How strong is your wireless network password? It could be time to change it.

Others could be on your Wifi network and eating up all the AirBand bandwidth by downloading, uploading or even streaming music or video on your AirBand internet connection! Worse than that, they may be carrying out illegal activities using your AirBand broadband connection.

Here are 3 applications to use to analyze your Wi-Fi network to see who’s connected:

• Microsoft users can use Wireless network watcher
• MAC users can use whoFi (who is on my Wifi)
• WiFi troubleshooting tool WiFi Analyzer

The above software scan your Wifi network and produce a list of the everything on your wifi.

• How to check who is on your AirBand wireless network

Do I need a Wi-Fi network booster for my AirBand broadband?

If you find that you have Wi-Fi black holes at your house, a Wifi extender also known as a Wi-Fi Booster may be the best solution to strengthen your Wi-Fi signal to cover any black spots.

• Cheapest Wifi Signal Boosters

The wireless network booster simply picks up the existing Wi-Fi network signal as it is becoming weaker and re-transmits the wireless network signal to increase it’s coverage.

Position the wireless booster near the position where your Wifi signal from the AirBand internet router is becoming weaker.

Place it approximately where your wireless signal is dropping down to less than two signal bars. Walk around your house with a mobile phone to try and establish where this is.

When was the last time you upgraded the AirBand broadband router?

The AirBand and broadband infrastructure, in general, are constantly updated to provide new features and improve performance as technology evolves.  Ensure that the AirBand internet router is running the most up-to-date software.

Most AirBand internet routers will allow you to perform the software update by simply logging on the AirBand broadband router and simply clicking on a button to do the upgrade.

If you can’t do this, contact AirBand and they will be able to do this for you or alternatively, talk you through the process.

As well as updating the software, if you have had the same hardware for a long period, it may be worth talking to AirBand to request for a router upgrade.

Is the problem outside your property (at the exchange)?

This is probably the most common reason for AirBand broadband performance problems in your home and is more common with internet broadband connections that are delivered using copper phone lines.

If you are not sure if this is applicable to you, contact AirBand who will be able to conduct the relevant connection tests to check if there is a fault on the AirBand broadband line.

Is it because of AirBand broadband congestion?

If you’re finding that the AirBand broadband connection speed in your area is slow during certain periods i.e. weekends or evenings, then it may be because of congestion during peak hours.

• What’s Broadband Contention Ratio and does AirBand have contention?

You should speak to AirBand to find out your minimum speed.

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Re-testing your AirBand internet connection

After the issue has been fixed either by yourself or AirBand, retest the broadband connection using  at least two independent Speedtests to ensure the fault is resolved:

• • Use the ookla internet broadband speed checker to test your AirBand connection
  • Test your AirBand internet speed using Ookla Offical Speed Test
  • Test your AirBand internet connectionspeed using fast.com speed test
  • Check My Broadband Speed Checker AirBand broadband speed checker
  • • 0845UK Broadband Speedtest and troubleshooting