Allpay Broadband internet Speed test

Simply click on the “Go” button below on the Ookla Speed Test to see the broadband speed of your Allpay Broadband internet connection.

Details on how to troubleshoot problems with your Allpay Broadband broadband are in the sections below the Ookla Speed test widget.

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Troubleshooting Allpay Broadband internet speed problems

Before starting to troubleshoot the speed of your Allpay Broadband broadband connection, we suggest that you perform a Allpay Broadband Broadband Speedtest to benchmark your current broadband speed.

You may also want to confirm the minimum download speed that you have subscribed to from Allpay Broadband.

You can find this information by checking your Allpay Broadband broadband bill, your Allpay Broadband contract or by contacting Allpay Broadband.

Potential causes of Allpay Broadband’s slow broadband speed

Is it the Allpay Broadband broadband that is slow or is it your device (PC/laptop/phone)?

You may need to check how many apps are running on your device.

The performance problem may be due to over-utilization of your device’s resources e.g RAM/CPU Processor and as opposed to an issue with Allpay Broadband’s broadband connection.

If you’re on a computer then you may use the task manager to check your Processor and RAM utilization.

On other device, you should try rebooting the device which should hopefully kill all apps that may have been using up your systems resources.

Re-run the Allpay Broadband Speed test on your computer and your mobile phone to see how the results compare between the two devices.

Hopefully this should provide you with some information to work with in terms of if the problem lies with your PC/Smartphone or the Allpay Broadband internet connection.

Is the Wifi network the reason for the issues?

The root cause of the performance problem could be your wireless network as opposed to the Allpay Broadband broadband connection.

You can rule out the wireless network by simply connecting your PC directly into the Allpay Broadband broadband router using a network cable and then run the Allpay Broadband Speed test again.

If the result improves when you are connected using a network cable, this shows that the issue could be with the Wifi network.

Possible things to investigate:

Are the Wireless channels that you’re using for your wireless network (SSID) overlapping with the neighbors?
Is your Wi-Fi network signal from the broadband router obstructed?
Does your performance improve when your are stood right infront of the Allpay Broadband internet router?

Who’s connected to my wireless network?

Have you checked that your wireless network password has not been compromised? Do you have an un-secured wireless network? How strong is your Wifi network password? It may be time to change it.

Neighbors could be on your Wifi network and eating up all your Allpay Broadband speed by downloading, uploading or even streaming music or video over your Allpay Broadband internet connection! Worse still, they could be carrying out illegal activities on your Allpay Broadband internet connection.

There are three applications that you can use to analyze your Wifi network to check who’s connected:

Microsoft Windows users can use Wireless network watcher
MAC users can use whoFi (who is on my Wifi)
Wireless scanning tool WiFi Analyzer

The above applications analyse your Wifi network and produce a list of the connected devices.

How to see who’s on your Allpay Broadband Wifi network

Should I get a Wi-Fi network booster for my Allpay Broadband broadband?

If you find that there are Wifi black holes in your house, a Wifi network extender aka a Wi-Fi Booster may be the best fix to strengthen your Wifi signal to cover any coverage gaps.

Cheapest Wi-Fi Signal Extenders

The wireless extender simply picks up your existing wireless signal as it is starting to become weaker and re-transmits the Wifi signal to increase it’s coverage.

Position the Wifi network booster/extender near where your wireless signal from the Allpay Broadband internet router is becoming weaker.

Position it near where your wireless signal is dropping down to two signal bars. Walk around your home with a smartphone to determine where this is.

When was the last time you upgraded the Allpay Broadband broadband router?

The Allpay Broadband and broadband infrastructure, in general, are frequently updated to support new features and improve reliability as technology evolves. Ensure that the Allpay Broadband broadband internet router is running the most up to date software.

Most Allpay Broadband internet routers allow you to perform the software upgrade by logging on the Allpay Broadband broadband router and simply clicking on a button to start the upgrade.

If you can’t do this, get in touch with Allpay Broadband and they will perform the upgrade for you or talk you through the process.

In addition to upgrading the software, if you have had hardware for a long period, it’s worth speaking to Allpay Broadband to ask for a router upgrade.

Is the fault outside your property (at the exchange)?

This is probably the most likely cause for Allpay Broadband broadband performance issues in your property and is more common for internet broadband connections that are delivered via copper phone lines.

If you are not sure if this is applicable to you, you should contact Allpay Broadband who will be able to conduct the relevant connection tests to check if there is a fault on the Allpay Broadband broadband line.

Is the issue because of Allpay Broadband broadband congestion?

If you’re finding that the Allpay Broadband broadband connection speed in your area is slows down during certain times e.g weekends or evenings, it may be because of congestion during peak hours.

What is Broadband Contention Ratio and does Allpay Broadband have contention?

You should contact Allpay Broadband to check your minimum speed.

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Re-testing your Allpay Broadband broadband connection

After the fault has been fixed either by yourself or Allpay Broadband, retest the broadband connection using at least two independent Speedtests to ensure the fault is fixed: