Allpay Broadband broadband Speed Checker

Click on the “Go” button below on the Ookla Speed Check to see the internet speed of your Allpay Broadband broadband connection.

Details on how to fix issues with your Allpay Broadband internet connection are in the sections below.

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How to troubleshoot Allpay Broadband internet speed issues

Before you start troubleshooting the performance of your Allpay Broadband internet connection, we recommend that you run a Allpay Broadband Broadband Speed Test to benchmark your current connection speed.

It is a good idea to also find out the guaranteed minimum download speed that you on your broadband package from Allpay Broadband.

You can find this info by checking your Allpay Broadband broadband bill, your Allpay Broadband contract or by contacting Allpay Broadband.

Probable causes of Allpay Broadband’s slow broadband speed

Is it the Allpay Broadband broadband that is slow or is it your device (laptop/smartphone/PC)?

You need to check the number of apps are running on your device.

The speed issue could be due to the over-utilization of your system resources i.e Memory/CPU and not a problem with Allpay Broadband’s internet connection.

If you are on a laptop then you can use the task manager to see your Processor and Memory usage.

On any other device, you could try restarting the device which should hopefully terminate all apps that may have been hogging your systems resources.

Re-run the Allpay Broadband Speed checker on your PC and your mobile phone to see how the speedtest results differ between the 2 devices.

Hopefully this should provide you with some information to work with in terms of whether the issue is with your device or the Allpay Broadband broadband connection.

Is your Wifi network the cause of the slowness?

The root cause of the performance problem may be your internal Wifi network as opposed to the Allpay Broadband broadband internet connection.

You can rule out the Wifi by connecting your computer directly to the Allpay Broadband broadband router with an ethernet cable and then run the Allpay Broadband Speed test again.

If the result improves when you’re connected via an ethernet cable, this shows that the problem could be with your wireless.

A few other things to investigate:

Are the WiFi channels that you’re using for your Wifi network network (SSID) overlapping with the neighbours?
Is the wireless signal from the broadband router obstructed?
Does the speed improve when your are standing right infront of the Allpay Broadband broadband router?

Who’s connected to my wireless network?

Have you checked that your wireless network password has not been compromised? Do you have an un-secured Wifi network? How strong is your Wi-Fi network password? It may be time to update it.

Neighbours could be using your wireless network and eating up all your Allpay Broadband speed by downloading, uploading or even streaming music or video on your Allpay Broadband broadband connection! Worse still, they may be carrying out illegal activities over your Allpay Broadband internet connection.

There are 3 apps that you can use to analyse your Wifi network to see who’s connected:

Windows users can use Wireless network watcher
IOS users can use whoFi (who is on my Wifi)
Wireless troubleshooting application WiFi Analyzer

The above applications will scan your Wifi network and produce a list of the everything on your wifi.

How to check who’s on your Allpay Broadband Wifi network

Should I get a wireless booster for my Allpay Broadband broadband?

If you find that you have wireless black holes in your home, a Wifi network extender aka a wireless Booster may be the best solution to increase your Wi-Fi signal to cover any black holes.

Best Wifi Signal Extenders

The Wi-Fi network booster picks up the existing Wifi network signal just as it is becoming weaker and re-transmits the Wifi network signal to extend it’s reach.

Place the wireless extender where your Wifi network signal from the Allpay Broadband internet router is becoming weaker.

Position it near where your wireless network signal is dropping down to less than 2 signal bars. Walk around your home with a tablet to determine where this is.

When did you last upgrade the Allpay Broadband internet router?

The Allpay Broadband and broadband infrastructure, in general, are frequently updated to support new features and improve reliability as technology evolves. Always ensure that your Allpay Broadband internet router is running on the latest software.

Most Allpay Broadband internet routers will allow you to carry out the software upgrade by simply logging into the Allpay Broadband broadband router and simply clicking a button to start the update.

If you cannot do this, contact Allpay Broadband and they will be able to do this for you or alternatively, guide you through the process.

As well as upgrading the software, if you have had router for a long period, it’s probably worth talking to Allpay Broadband to request for a hardware upgrade.

Is the problem external to your home (at the exchange)?

This is probably the most likely reason for Allpay Broadband broadband performance problems in your property and is more common with internet broadband connections that are delivered using copper phone lines.

If you’re not sure if this is relevant in your case, contact Allpay Broadband who should be able to run the relevant connection tests to check if there is a problem on the Allpay Broadband internet connection.

Is the performance issue because of Allpay Broadband broadband congestion?

If you’re finding that the Allpay Broadband internet connection speed in your area is slows down during certain periods i.e. over weekends or evenings, then it may be because of congestion during peak hours.

What’s Broadband Contention Ratio and does Allpay Broadband have contention?

You should speak to Allpay Broadband to find out your guaranteed speed.

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Test your Allpay Broadband broadband connection

After the problem has been fixed either by yourself or Allpay Broadband, retest your internet connection using at least two independent Speedtests to ensure the fault is fixed: