Troubleshooting Allpay Broadband internet speed problems

Before you start troubleshooting the performance of your Allpay Broadband internet connection, we suggest that you perform a Allpay Broadband Broadband Speed Test to measure your current connection speed.

You may also want to find out the minimum download speed that you are paying for from Allpay Broadband.

You can find this information by checking a Allpay Broadband broadband bill, your Allpay Broadband contract or by contacting Allpay Broadband.

Potential causes of Allpay Broadband’s slow internet performance

Is it the Allpay Broadband broadband that is running slow or could it be your device (laptop/smartphone/PC)?

You may need to check the number of applications are running on your device.

The speed problem could be due to over-utilisation of your system resources e.g RAM/CPU Processor and as opposed to a problem with Allpay Broadband’s broadband connection.

If you are on a laptop then you can use the task manager to check your Processor and RAM usage.

On other device, you should try restarting the device which hopefully will shutdown all applications that may have been hogging your systems resources.

Run the Allpay Broadband Speed checker on your personal computer and your phone to see how the results compare between the 2 devices.

This should hopefully provide you with more information to help determine if the problem is with your device or the Allpay Broadband internet connection.

• What does the Allpay Broadband download and upload speed mean?
• Who is the best Internet Service Provider in the UK?
• 5 methods to improve your Allpay Broadband Internet speed
• Simple DNS hack to speed up internet browsing speed on Allpay Broadband

Is the Wi-Fi network the cause of the performance issue?

The cause of the performance issue may be your Wi-Fi network and not the Allpay Broadband broadband connection.

You can rule out the wireless by connecting your computer directly to the Allpay Broadband broadband router using an ethernet cable and run the Allpay Broadband Speed test again.

If the speed checker result is better when you’re connected by a network cable, this shows that the issue could be with your internal wireless network.

A number of things to look further into:

• Are the Wireless channels that you’re using for your Wifi network (SSID) overlapping with your neighbours?
• Is the wireless network signal from the wireless router obstructed?
• Does your speed improve when your are standing right in-front of the Allpay Broadband internet router?

Who’s connected to my Wifi network?

Have you checked that your Wifi network password has not been shared? Do you have an open Wi-Fi network? How complex is your Wi-Fi network password? It could be time to change it.

Neighbours could be using your Wi-Fi network and eating up all your Allpay Broadband speed by downloading, uploading or even streaming music or video over your Allpay Broadband broadband connection! Worse still, they could be conducting illegal activities on your Allpay Broadband broadband connection.

Here are 3 apps to use to analyse your Wifi network to see who’s connected:

• Windows users can use Wireless network watcher
• Apple users can use whoFi (who is on my Wifi)
• WiFi troubleshooting tool WiFi Analyzer

The above applications analyse your wireless network and show you a list of the devices connected.

• How to check who is on your Allpay Broadband Wi-Fi network

Should I get a wireless booster for my Allpay Broadband broadband?

If you find that there are Wifi coverage holes in your property, a wireless extender aka a Wifi Booster may be the best solution to strengthen your Wi-Fi signal to cover any black spots.

• Cheapest Wi-Fi Signal Extenders

The Wifi network booster picks up your existing Wifi signal as it is starting to become weaker and re-transmits the wireless network signal to increase it’s reach.

Place the Wi-Fi network booster where your Wifi signal from the Allpay Broadband broadband router is becoming weaker.

Position it near where your Wi-Fi network signal is dropping down to two signal bars. Walk around your home with a tablet to determine where this is.

When did you last upgrade the Allpay Broadband broadband router?

The Allpay Broadband and broadband infrastructure, in general, are frequently updated to provide new features and improve reliability as technology evolves.  Always ensure that the Allpay Broadband broadband internet router is running the most up to date software.

The majority of Allpay Broadband broadband routers will allow you to perform the software update by simply logging on the Allpay Broadband broadband router and simply clicking a button to do the update.

If you can’t do this, get in touch with Allpay Broadband and they will perform the upgrade for you or alternatively, guide you through the process.

As well as upgrading the software, if you have had the same hardware for a long period, it may be worth speaking to Allpay Broadband to request for a router upgrade.

Is the issue external to your home (at the exchange)?

This is probably the most likely reason for Allpay Broadband broadband performance problems in your property and it’s more common with internet broadband connections that are delivered using copper phone lines.

If you’re not sure if this is applicable to you, contact Allpay Broadband who should be able to conduct the appropriate connection tests to see if there is a problem on the Allpay Broadband internet line.

Is the performance issue because of Allpay Broadband Internet congestion?

If you’re finding that the Allpay Broadband internet connection speed in your area is slows down during certain periods i.e. over weekends and evenings, it may be due to congestion during peak hours.

• What’s Broadband Contention Ratio and does Allpay Broadband have contention?

You should contact Allpay Broadband to find out your guaranteed speed.

Find Best Alternatives to Allpay Broadband Broadband

 

Re-testing your Allpay Broadband internet connection

After the problem has been fixed either by yourself or Allpay Broadband, retest the broadband connection using  at least 2 independent Speedtests to ensure the fault is fixed:

• • How to the ookla internet broadband speed test to test your Allpay Broadband connection
  • Check your Allpay Broadband connection speed using Ookla Offical Speed Test
  • Test your Allpay Broadband internet connectionspeed using fast.com speed test
  • Check My Broadband Speed Checker Allpay Broadband broadband speed checker
  • • 0845UK Broadband Speedtest and troubleshooting