Troubleshooting Allpay Broadband broadband performance issues

Before starting to troubleshoot the speed of your Allpay Broadband broadband connection, we suggest that you perform a Allpay Broadband Internet Speedtest to benchmark your current broadband speed.

It is also a good idea find out the minimum download speed that you on your broadband package from Allpay Broadband.

You can find this information by checking your Allpay Broadband broadband bill, your Allpay Broadband contract or by contacting Allpay Broadband.

Possible causes of Allpay Broadband’s slow broadband speed

Is it the Allpay Broadband internet connection that is slow or could it be your device (laptop/smartphone/PC)?

You may need to check how many applications are currently running on your device.

The speed issue could be due to over-utilisation of your device’s resources i.e RAM/memory/CPU and not a problem with Allpay Broadband’s broadband connection.

If you are on a PC then you may use the task manager to see your Processor and Memory usage.

On other device, you should try rebooting the device which hopefully will kill all programs that may have been using up system resources.

Re-run the Allpay Broadband Speed checker on your personal computer and your phone to see how the results differ between the two devices.

Hopefully this should provide you with more info to work with in terms of whether the problem is with your device or the Allpay Broadband internet connection.

• What exactly does the Allpay Broadband download and upload speed mean?
• Who’s the best Internet Service Provider in the UK?
• 5 ways to speed up your Allpay Broadband broadband performance
• DNS tip to improve internet browsing speed on Allpay Broadband

Is the Wifi the reason for the issues?

The cause of the performance issue could be your wireless as opposed to the Allpay Broadband broadband connection.

You could rule out the Wi-Fi network by connecting your PC directly to the Allpay Broadband broadband router using a network cable and then run the Allpay Broadband Speed test again.

If the speed test result improves when you’re connected by a network cable, this indicates that the issue could be with your Wifi.

A few other things to investigate:

• Are the WiFi channels that you’re using for your Wifi network network (SSID) overlapping with your neighbors?
• Is your wireless signal from the broadband router obstructed?
• Does your speed get better when you’re stood right in-front of the Allpay Broadband internet router?

Exactly who’s connected to my Wi-Fi network?

Have you checked that your wireless network password has not been hacked? Do you have an open Wi-Fi network? How strong is your Wifi network password? It may be time to update it.

Others could be using your wireless network and eating up all your Allpay Broadband bandwidth by downloading, uploading or even streaming music or videos on your Allpay Broadband broadband connection! Worse than that, they may be carrying out illegal activities on your Allpay Broadband internet connection.

There are three applications that you can potentially use to analyse your wireless network to see who’s connected:

• Microsoft users can use Wireless network watcher
• IOS users can use whoFi (who is on my Wifi)
• wireless network scanning application WiFi Analyzer

The above applications scan your wireless network and display a list of the devices connected.

• How to see who is on your Allpay Broadband wireless network

Should I get a Wifi network booster for my Allpay Broadband broadband?

You may discover that there are wireless coverage gaps in your property, a Wifi network extender aka a Wifi Booster may be the best solution to strengthen your Wifi signal to cover any black holes.

• Cheapest Wi-Fi Signal Extenders

The wireless booster simply picks up your existing Wifi network signal just as it is becoming weaker and re-transmits the wireless signal to increase it’s reach.

Position the Wifi booster near where your Wi-Fi network signal from your Allpay Broadband internet router is starting to become weaker.

Place it near where your wireless signal drops down to two signal bars. Walk around your house with a tablet to find where this location is.

When did you last upgrade the Allpay Broadband broadband router?

The Allpay Broadband and broadband infrastructure, in general, are constantly updated to support new features and improve reliability as technology evolves.  Ensure that your Allpay Broadband broadband internet router is running the latest software.

The majority of Allpay Broadband broadband routers will allow you to carry out the software upgrade by logging into the Allpay Broadband broadband router and simply clicking a button to perform the upgrade.

If you cannot do this, get in touch with Allpay Broadband and they will be able to perform the upgrade for you or alternatively, guide you through performing the upgrade yourself.

In addition to upgrading the software, if you have had router for a long time, it’s worth talking to Allpay Broadband to ask for a router upgrade.

Is the cause of the problem external to your home (at the exchange)?

This is probably the most common cause for Allpay Broadband broadband performance problems in your home and is more common for broadband connections that are delivered through copper phone lines.

If you are unsure if this is relevant in your case, you should contact Allpay Broadband who should be able to run the appropriate line tests to check if there is a issue on the Allpay Broadband broadband connection.

Is the issue due to Allpay Broadband Internet congestion?

If you’re finding that the Allpay Broadband broadband connection speed in your area is slows down during certain periods e.g over weekends and during the evening, it may be due to congestion during peak times.

• What’s Broadband Contention Ratio and does Allpay Broadband have contention?

You should speak to Allpay Broadband to check your minimum speed.

Re-testing your Allpay Broadband broadband connection

After the problem has been fixed either by yourself or Allpay Broadband, retest the internet connection using  at least two independent Speedtests to ensure the fault is resolved:

• • How to the ookla internet broadband speed test to test your Allpay Broadband broadband
  • Test your Allpay Broadband connection speed using Ookla Offical Speed Test
  • Test your Allpay Broadband internet connectionspeed using fast.com speed test
  • Check My Broadband Speed Checker Allpay Broadband internet speed checker
  • • 0845UK Broadband Speed Checker and troubleshooting