How to troubleshoot Apogee Internet broadband performance issues

Before you begin troubleshooting the speed of your Apogee Internet internet connection, we suggest that you perform a Apogee Internet Internet Speed Test to benchmark your current internet speed.

Also confirm the guaranteed minimum download speed you on your broadband package from Apogee Internet.

You can get this information by checking your Apogee Internet broadband bill, your Apogee Internet contract or by contacting Apogee Internet.

Common causes of Apogee Internet’s slow broadband speed

Is it the Apogee Internet broadband that is running slow or could it be your device (laptop/smartphone/PC)?

You may need to check the number of apps are running on your device.

The performance problem could be due to the over-utilization of your device’s resources i.e Memory/CPU and as opposed to a problem with Apogee Internet’s internet connection.

If you are on a laptop then you can use the task manager to see your CPU and Memory utilization.

On any other device, you should try restarting the device which hopefully will terminate all apps that may have been hogging system resources.

Re-run the Apogee Internet Speedtest on your computer and your mobile to see how the speed test results differ between the two devices.

This should hopefully give you some information to help determine whether the issue lies with your device or the Apogee Internet internet connection.

• What exactly does the Apogee Internet download and upload speed mean?
• Who is the best Internet Service Provider in the UK?
• Five methods to speed up your Apogee Internet Internet performance
• Simple DNS hack to speed up internet browsing speed on Apogee Internet

Is the Wifi network the issue?

The root cause of the performance issue may be your wireless network as opposed to the Apogee Internet internet connection.

You can rule out the Wi-Fi network by simply connecting your PC directly into the Apogee Internet broadband router with an ethernet cable and then run the Apogee Internet Speed test again.

If the result is better when you’re connected via a network cable, this shows that the issue could be with your Wifi.

A few other things to investigate:

• Are the WiFi channels that you are using for your wireless network (SSID) overlapping with the neighbours?
• Is your Wifi network signal from the broadband router obstructed?
• Does the performance improve when you’re stood right infront of the Apogee Internet internet router?

Who is connected to my Wi-Fi network?

Have you checked that your wireless network password has not been compromised? Do you have an un-secured Wi-Fi network? How strong is your Wi-Fi network password? It may be time to update it.

Others could be using your Wifi network and using up all the Apogee Internet bandwidth by downloading, uploading or even streaming music or video over your Apogee Internet broadband connection! Worse still, they may be conducting illegal activities on your Apogee Internet broadband connection.

Here are 3 apps that you can potentially utlise to analyze your Wi-Fi network to see who’s connected:

• Microsoft Windows users can use Wireless network watcher
• Apple users can use whoFi (who is on my Wifi)
• wifi network troubleshooting application WiFi Analyzer

The above software analyse your wireless network and display a list of the devices connected.

• How to check who is on your Apogee Internet Wifi network

Should I get a Wifi booster for my Apogee Internet broadband?

You may discover that you have Wi-Fi black holes in your house, a Wi-Fi network extender also known as a Wifi Booster may be the best fix to boost your wireless signal to cover any black holes.

• Cheapest Wi-Fi Signal Extenders

The Wifi network booster picks up the existing Wifi signal as it is starting to become weaker and re-transmits the Wi-Fi network signal to extend it’s reach.

Position the Wifi network booster/extender where your wireless network signal from the Apogee Internet internet router is starting to become weaker.

Position it near where your Wifi signal drops down to 2 bars. Walk around your property with a smartphone to determine where this is.

When did you last upgrade the Apogee Internet internet router?

The Apogee Internet and broadband infrastructure, in general, are constantly upgraded to support new features and improve performance as technology evolves.  Always ensure that the Apogee Internet broadband router is running the most up-to-date software.

The majority of Apogee Internet broadband routers will allow you to carry out the software upgrade by logging into the Apogee Internet broadband router and simply clicking on a button to perform the update.

If you can’t do this, get in touch with Apogee Internet and they will do this for you or alternatively, talk you through the process.

As well as upgrading the software, if you have had router for a long period, it’s probably worth talking to Apogee Internet to ask for a hardware upgrade.

Is the cause of the problem outside your property (at the exchange)?

This is probably the most likely cause for Apogee Internet broadband performance issues in your home and is more common with broadband connections that are delivered via phone lines.

If you’re not sure if this is relevant in your case, contact Apogee Internet who should be able to run the appropriate connection checks to see if there is a fault on the Apogee Internet internet connection.

Is the issue due to Apogee Internet broadband congestion?

If you are finding that the Apogee Internet internet connection speed in your area is slows down during certain periods e.g weekends or during the evening, it may be because of congestion during peak hours.

• What is Broadband Contention Ratio and does Apogee Internet have contention?

You should contact Apogee Internet to check your minimum speed.

Test your Apogee Internet broadband connection

After the problem has been fixed either by yourself or Apogee Internet, retest the internet connection using  at least two separate Speedtests to ensure the fault is fixed:

• • Use the ookla internet broadband speed checker to test your Apogee Internet connection
  • Check your Apogee Internet connection speed using Ookla Offical Speed Test
  • Test your Apogee Internet internet connectionspeed using fast.com speed test
  • Check My Broadband Speed Checker Apogee Internet internet speed checker
  • • 0845UK Broadband Speed Checker and troubleshooting