How to troubleshoot Apogee Internet internet speed issues

Before you begin troubleshooting the speed of your Apogee Internet internet connection, we suggest that you run a Apogee Internet Broadband Speed Test to benchmark your current connection speed.

Also find out the minimum download speed that you have subscribed to from Apogee Internet.

You can find this information by checking your Apogee Internet broadband bill, your Apogee Internet contract or by contacting Apogee Internet.

Probable causes of Apogee Internet’s slow broadband speed

Is it the Apogee Internet internet connection that is slow or could it be your device (PC/laptop/phone)?

You may need to check how many apps are running on your device.

The speed problem could be due to over-utilisation of your system resources i.e Memory/CPU Processor and as opposed to a problem with Apogee Internet’s internet connection.

If you are on a PC then you may use the task manager to see your CPU and RAM usage.

On any other device, you should try restarting the device which should hopefully kill all programs that may be hogging your systems resources.

Re-run the Apogee Internet Speed test on your personal computer and your phone to check how the speedtest results differ between the two devices.

This should hopefully give you more info to work with in terms of if the problem lies with your device or the Apogee Internet broadband connection.

• What does the Apogee Internet download and upload speed mean?
• Who is the best Broadband Service Provider in the UK?
• 5 tips to speed up your Apogee Internet broadband speed
• DNS hack to improve internet browsing speed on Apogee Internet

Is your Wi-Fi network the issue?

The root cause of the performance problem may be your Wifi as opposed to the Apogee Internet internet connection.

You can rule out the wireless by connecting your computer directly into the Apogee Internet broadband router using an ethernet cable and run the Apogee Internet Speed checker again.

If the speed improves when you’re connected by an ethernet cable, this indicates that the issue may be with your internal wireless network.

A few other things to investigate:

• Are the WiFi channels that you are using for your Wifi network (SSID) overlapping with your neighbors?
• Is the wireless network signal from the broadband router obstructed?
• Does your performance improve when you’re standing directly in-front of the Apogee Internet internet router?

Who’s connected to my Wi-Fi network?

Have you checked that your wireless network password has not been hacked? Do you have an open Wi-Fi network? How strong is your wireless network password? It may be time to change it.

Others could be using your Wifi network and eating up all the Apogee Internet bandwidth by downloading, uploading or even streaming music or videos over your Apogee Internet broadband connection! Worse than that, they could be carrying out illegal activities on your Apogee Internet internet connection.

There are three applications to use to analyze your Wifi network to check who is connected:

• Microsoft Windows users can use Wireless network watcher
• IOS users can use whoFi (who is on my Wifi)
• wifi network troubleshooting application WiFi Analyzer

The above software scan your Wi-Fi network and show you a list of the connected devices.

• How to check who is on your Apogee Internet Wifi network

Do I need a wireless booster for my Apogee Internet broadband?

If you discover that there are Wifi black spots in your house, a Wifi extender aka a wireless Booster is the best solution to boost your Wifi signal to cover any black holes.

• Cheapest Wi-Fi Signal Boosters

The Wi-Fi network extender simply picks up your existing wireless network signal just as it is becoming weaker and re-transmits the wireless network signal to increase it’s coverage.

Position the Wifi network booster near where your Wifi network signal from your Apogee Internet broadband router is starting to become weaker.

Place it near where your Wifi network signal is dropping down to 2 signal bars. Walk around your home with a smartphone to determine where this location is.

When was the last time you upgraded the Apogee Internet broadband router?

The Apogee Internet and broadband infrastructure, in general, are constantly upgraded to support new features and improve reliability as technology evolves.  Ensure that the Apogee Internet internet router is running on the most up to date software.

The majority of Apogee Internet internet routers allow you to carry out the software upgrade by simply logging on the Apogee Internet broadband router and simply clicking on a button to perform the update.

If you cannot do this, get in touch with Apogee Internet and they will perform the upgrade for you or alternatively, guide you through performing the upgrade yourself.

As well as upgrading the software, if you have had the same hardware for a long time, it may be worth talking to Apogee Internet to ask for a router upgrade.

Is the problem external to your home (at the exchange)?

This is probably the most likely cause for Apogee Internet broadband performance issues in your home and is more common for internet broadband connections that are delivered via phone lines.

If you’re not sure if this is relevant in your case, contact Apogee Internet who should be able to conduct the appropriate line checks to see if there is a issue on the Apogee Internet broadband line.

Is it because of Apogee Internet Internet congestion?

If you’re finding that the Apogee Internet internet connection speed in your area is slow during certain periods i.e. weekends and during the evening, it may be due to congestion during peak hours.

• What is Broadband Contention Ratio and does Apogee Internet have contention?

You should speak to Apogee Internet to check your guaranteed speed.

Re-testing your Apogee Internet internet connection

After the problem has been resolved either by yourself or Apogee Internet, retest your internet connection using  at least two independent Speedtests to ensure the issue is fixed:

• • Use the ookla internet broadband speed test to test your Apogee Internet connection
  • Test your Apogee Internet internet speed using Ookla Offical Speed Test
  • Test your Apogee Internet internet connectionspeed using fast.com speed test
  • Check My Broadband Speed Checker Apogee Internet internet speed checker
  • • 0845UK Internet Speed Checker and troubleshooting