 Aquiss internet Speed Checker
Simply click on the “Go” button below on the Ookla Speed Check to test the broadband speed of your Aquiss internet connection.
Information on how to fix issues with your Aquiss broadband can be found below.
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How to troubleshoot Aquiss internet performance issues
Before starting to troubleshoot the performance of your Aquiss broadband connection, we recommend that you run a Aquiss Internet Speedtest to benchmark your current broadband speed.
It is also a good idea find out the minimum download speed that you have subscribed to from Aquiss.
You can find this info by checking your Aquiss broadband bill, your Aquiss contract or by contacting Aquiss.
Potential causes of Aquiss’s slow broadband speed
Is it your Aquiss broadband that is running slow or is it your device (laptop/smartphone/PC)?
You need to consider how many apps are currently running on your device.
The speed issue could be due to over-utilisation of your device’s resources e.g Memory/CPU and not a problem with Aquiss’s broadband connection.
If you are on a PC then you may use the task manager to see your CPU and RAM utilisation.
On any other device, you should try restarting the device which should hopefully kill all apps that may have been hogging your systems resources.
Run the Aquiss Speed test on your personal computer and your mobile phone to check how the speedtest results differ between the 2 devices.
Hopefully this should give you some info to work with in terms of if the issue lies with your device or the Aquiss broadband connection.
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Is the Wifi network the cause of the performance issue?
The cause of the performance issue may be your Wi-Fi network and not the Aquiss broadband connection.
You could rule out the Wi-Fi network by connecting your PC directly into the Aquiss broadband router using a network cable and then run the Aquiss Speed test again.
If the performance is better when you’re connected using an ethernet cable, this shows that the problem may be with the Wifi.
A number of things to check:
- Are the Wireless channels that you’re using for your Wi-Fi network network (SSID) overlapping with the neighbors?
- Is your wireless network signal from the broadband router obstructed?
- Does the speed improve when you’re stood right in-front of the Aquiss broadband router?
Who is connected to my Wifi network?
Have you checked that your Wi-Fi network password has not been shared? Do you have an open Wifi network? How secure is your Wifi network password? It could be time to update it.
Others could be on your wireless network and eating up all your Aquiss bandwidth by downloading, uploading or even streaming music or video over your Aquiss broadband connection! Worse than that, they may be conducting illegal activities over your Aquiss internet connection.
Here are three applications that you can potentially utlise to analyze your Wifi network to check who is connected:
- Windows users can use Wireless network watcher
- IOS users can use whoFi (who is on my Wifi)
- WiFi troubleshooting application WiFi Analyzer
The above software analyse your wireless network and show you a list of the devices connected.
Should I get a Wifi network booster for my Aquiss broadband?
If you find that there are wireless black holes at your home, a Wifi network extender aka a wireless Booster may be the best fix to boost your Wifi signal to cover any black spots.
The wireless network extender simply picks up the existing Wifi signal just as it is starting to become weaker and re-transmits the Wifi network signal to increase it’s coverage.
Place the Wi-Fi network booster/extender where your wireless network signal from the Aquiss broadband router is becoming weaker.
Position it near where your wireless signal is dropping down to less than 2 bars. Walk around your property with a tablet to determine where this is.
When was the last time you upgraded the Aquiss broadband router?
The Aquiss and broadband infrastructure, in general, are frequently updated to provide new features and improve performance as technology evolves. Always ensure that the Aquiss broadband internet router is running the most up-to-date software.
Most Aquiss broadband routers will allow you to perform the software update by simply logging on the Aquiss broadband router and simply clicking a button to do the upgrade.
If you cannot do this, get in touch with Aquiss and they will perform the upgrade for you or alternatively, talk you through the process.
In addition to updating the software, if you have had router for a long time, it is worth speaking to Aquiss to ask for a router upgrade.
Is the problem outside your property (at the exchange)?
This is probably the most likely reason for Aquiss broadband performance problems in your area and is more common for internet broadband connections that are delivered through phone lines.
If you’re unsure if this is relevant in your case, contact Aquiss who should be able to carry out the appropriate connection tests to see if there is a issue on the Aquiss broadband line.
Is the issue because of Aquiss Internet congestion?
If you are finding that the Aquiss internet connection speed in your area is slows down during certain times e.g weekends and during the evening, it may be due to congestion during peak times.
You should contact Aquiss to check your minimum speed.
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Re-testing your Aquiss broadband connection
After the fault has been fixed either by yourself or Aquiss, retest the internet connection using at least two independent Speedtests to ensure the fault is resolved: