Aquiss Broadband Speedtest and troubleshooting
Aquiss internet Speed test
Click on the “Go” button on the Ookla Speed Checker to see the broadband speed of your Aquiss internet connection.
Information on how to fix issues with your Aquiss internet connection are in the sections below the Ookla Speed checker widget.
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Troubleshooting Aquiss internet performance issues
Before starting to troubleshoot the speed of your Aquiss broadband connection, we recommend that you run a Aquiss Broadband Speedtest to confirm your current connection speed.
You may also want to confirm the minimum download speed you have subscribed to from Aquiss.
You can find this info by checking your Aquiss broadband bill, your Aquiss contract or by contacting Aquiss.
Potential causes of Aquiss’s slow broadband speed
Is it the Aquiss broadband that is running slow or could it be your device (laptop/smartphone/PC)?
You need to check how many applications are running on your device.
The speed issue could be due to the over-utilisation of your device’s resources i.e RAM/CPU and not a problem with Aquiss’s broadband connection.
If you are on a laptop then you can use the task manager to see your CPU and RAM utilization.
On any other device, you should try restarting the device which hopefully will terminate all programs that may be hogging your device resources.
Re-run the Aquiss Speedtest on your personal computer and your mobile to check how the results differ between the 2 devices.
Hopefully this should give you more info to work with in terms of if the issue is with your device or the Aquiss internet connection.
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Is the Wifi network the cause of the slowness?
The cause of the performance issue could be your internal Wifi network as opposed to the Aquiss broadband internet connection.
You could rule out the wireless network by simply connecting your PC directly into the Aquiss broadband router using a network cable and then run the Aquiss Speed test again.
If the speed checker result improves when you’re connected via an ethernet cable, this proves that the problem may be with your wireless.
Possible things to investigate:
- Are the WiFi channels that you’re using for your wireless network (SSID) overlapping with your neighbors?
- Is the wireless signal from the internet router obstructed?
- Does your performance improve when you’re standing right infront of the Aquiss broadband router?
Who’s connected to my Wi-Fi network?
Have you checked that your Wifi network password has not been hacked? Do you have an open Wi-Fi network? How secure is your Wi-Fi network password? It may be time to change it.
Neighbors could be on your Wifi network and eating up all your Aquiss bandwidth by downloading, uploading or even streaming music or videos over your Aquiss internet connection! Worse than that, they may be carrying out illegal activities on your Aquiss internet connection.
Here are 3 applications that you can potentially utlise to analyse your Wi-Fi network to check who is connected:
- Microsoft Windows users can use Wireless network watcher
- IOS users can use whoFi (who is on my Wifi)
- Wireless scanning application WiFi Analyzer
The above applications will scan your Wifi network and show you a list of the everything on your wifi.
Do I need a wireless booster for my Aquiss broadband?
If you find that there are wireless black holes at your house, a wireless network extender also known as a Wi-Fi Booster is the best solution to increase your Wifi signal to cover any coverage gaps.
The Wifi network booster picks up the existing Wi-Fi network signal as it is becoming weaker and re-transmits the Wi-Fi network signal to extend it’s coverage.
Position the wireless network booster/extender near the position where your Wifi network signal from your Aquiss broadband router is starting to become weaker.
Place it approximately where your Wi-Fi network signal is dropping down to less than 2 bars. Walk around your house with a mobile phone to determine where this is.
When was the last time you upgraded the Aquiss internet router?
The Aquiss and broadband infrastructure, in general, are constantly upgraded to provide new features and improve performance as technology evolves. Always ensure that the Aquiss internet router is running the most up to date software.
Most Aquiss broadband routers allow you to perform the software update by simply logging on the Aquiss broadband router and simply clicking on a button to perform the upgrade.
If you cannot do this, get in touch with Aquiss and they will be able to do this for you or alternatively, guide you through the process.
In addition to updating the software, if you have had hardware for a long period, it’s probably worth talking to Aquiss to request for a hardware upgrade.
Is the issue external to your home (at the exchange)?
This is probably the most common cause for Aquiss broadband performance issues in your property and is more common with internet broadband connections that are delivered through copper phone lines.
If you are not sure if this is relevant in your case, you should contact Aquiss who will be able to conduct the appropriate connection tests to check if there is a fault on the Aquiss broadband line.
Is the performance issue because of Aquiss Internet congestion?
If you are finding that the Aquiss internet connection speed in your area is slows down during certain times e.g over weekends and evenings, then it may be because of congestion during peak times.
You should speak to Aquiss to check your minimum speed.
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Re-testing your Aquiss internet connection
After the fault has been fixed either by yourself or Aquiss, retest your internet connection using at least 2 independent Speedtests to ensure the problem is fixed: