Ask4 Broadband Speed Checker and troubleshooting

 Ask4 broadband Speed test

Click on the “Go” button on the Ookla Speed Checker to test the speed of your Ask4 broadband connection.

Information on how to troubleshoot issues with your Ask4 broadband can be below.

For a more accurate reading, run the Speedtest twice


How to troubleshoot Ask4 broadband internet performance

Ask4 Internet speed test - Slow broadband speedBefore starting to troubleshoot the performance of your Ask4 broadband connection, you firstly need to run the Ask4 Internet Broadband speedtest and also confirm what Upload and Download speed you are paying for.

You can get this info by checking a Ask4 bill or contact Ask4 to confirm this info.

Likely causes of Ask4 slow internet speed

Is it your Ask4 broadband that is slow or is it your device (PC/laptop/phone)?

You need to consider how many apps are concurrently running on your device that could be utilizing your system resources (mainly RAM memory and CPU) and/or your Ask4 internet bandwidth.

If you are on a computer then you can use the task manager to see your processor and memory utilisation.

On any other device you could try rebooting the device which should hopefully shut down all apps that may be running in the background.

Re-run the Ask4 speedtest on your computer and your phone to see how the speedtest results compare between the two devices.

This should hopefully provide you with some info to work with in terms of whether the problem lies with your device or the Ask4 broadband connection.

Is your wireless network connection the problem?

The cause of the issue could be your wireless network connection and not the Ask4 broadband internet connection.

You could rule out the Wi-Fi network network being the cause of the problem by connecting your PC directly to the Ask4 broadband router using an ethernet cable and run the Ask4 speed checker again.

If performance improves when you’re connected by an ethernet cable then this proves that the problem may be with your Wifi connection setup.

Possible things to check are:

  • Are the WiFi channels you are using for your Wifi network network (SSID) overlapping with your neighbors?
  • Could the Wi-Fi network signal from the router be obstructed?
  • Does your performance improve when your are stood directly infront of the Ask4 broadband or wireless router?
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Who is connected to my Wi-Fi network?

Have you checked that your Wifi network password has not been compromised? Do you have an un-secured Guest wireless network?

Neighbors could be using your Wifii network and eating up all your Ask4 bandwidth downloading/uploading or even streaming netflix! Worse still, they could be carrying out illegal activities which will all lead to your connection.

There are two apps that you can use to scan your Wifi network to check who’s connected:

Both apps will scan your wireless network and display a list of the connected devices.

Check out this tutorial on how to use both applications

Do I need a Wi-Fi network Booster for my Ask4 broadband?

If you find that you have wireless black holes in your house, then a Wifi extender also know as a Wi-Fi Booster is the solution to boost your signal. They are readily available online from around £15.

The wireless booster simply picks up your existing Wifi signal just as it is becoming weak and then re-transmits the Wifi network signal at a more stronger rate to extend it’s coverage.

Place the Wi-Fi network booster/extender where your wireless signal from the Ask4 broadband router is becoming weak.  Approxiametly where your wireless signal drops down to two bars. Use your mobile phone to determine where this is.

When was the last time you upgraded your Ask4 broadband router?

The Ask4 and openreach infrastructure is constantly being updates to support new features (some end user facing and others internal).  Ensure that your Ask4 broadband router has the most up to date software.

The majority of Ask4 broadband routers will allow you to perform the software update by logging on the Ask4 broadband router and simply clicking a button to do the upgrade.

If you cannot do this, contact Ask4 and they will be able to either do this for you or talk you through how to do it depending on the Ask4 router model you have.

As well as updating the software, if you have had the same router for a long time, it’s worth talking to Ask4 to request for a router upgrade.

Is the issue external (at the exchange)?

This is probably the most common reason for Ask4 broadband performance problem in your home and it’s more common with internet broadband connections that are delivered using phone lines.

If you’re unsure if this is applicable to you, you should contact Ask4 who will be able to run the appropriate line checks to check if there is a issue on the Ask4 internet connection.

Is it due to Ask4 Broadband congestion?

If you’re finding that the Ask4 internet connection speed in your area is slow during certain periods i.e. weekends and evenings, it may be due to congestion during peak times.

You should speak to your Ask4 to understand if the service you have subscribed to has a minimum speed or is  a contended ‘first come first serve’ service with no minimum speed guaranteed.

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Re-testing your Ask4 broadband connection

After the issue has been resolved either by yourself or Ask4, re-test the broadband connection using  at least 2 independent speedtests such as the one here and Ookla broadband speedtester to ensure the problem is fixed.

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