Atlas Communications Broadband Speedtest and troubleshooting

 Atlas Communications internet Speed test

Simply click on the “Go” button on the Ookla Speed Check to check the broadband speed of your Atlas Communications internet connection.

Information on how to fix issues with your Atlas Communications internet connection can be found below the speed test widget.

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How to troubleshoot Atlas Communications broadband speed issues

Atlas Communications Internet speed test - Slow Internet speed

Before starting to troubleshoot the speed of your Atlas Communications internet connection, we recommend that you perform a Atlas Communications Internet Speed Test to measure your current broadband speed.

You may also want to confirm the minimum download speed you on your broadband package from Atlas Communications.

You can get this information by checking your Atlas Communications broadband bill, your Atlas Communications contract or by contacting Atlas Communications.

Probable causes of Atlas Communications’s slow internet performance

Is it your Atlas Communications internet connection that is slow or is it your device (laptop/smartphone/PC)?

You may need to consider how many apps are running on your device.

The speed problem could be due to the over-utilization of your system resources i.e Memory/CPU Processor and not a problem with Atlas Communications’s broadband connection.

If you are on a PC then you may use the task manager to see your CPU and RAM utilisation.

On any other device, you could try rebooting the device which hopefully should kill all apps that may be using up your systems resources.

Re-run the Atlas Communications Speedtest on your computer and your mobile phone to check how the speedtest results differ between the two devices.

This should hopefully provide you with more information to help determine whether the issue is with your device or the Atlas Communications broadband connection.

Is the Wi-Fi network the problem?

The root cause of the performance issue could be your Wifi network and not the Atlas Communications broadband connection.

You can rule out the Wifi network by connecting your PC directly to the Atlas Communications broadband router using a network cable and run the Atlas Communications Speed checker again.

If the speed test result improves when you are connected by an ethernet cable, this proves that the issue may be with the Wifi.

A few other things to check:

  • Are the WiFi channels that you are using for your wireless network network (SSID) overlapping with the neighbors?
  • Is your wireless signal from the internet router obstructed?
  • Does your speed improve when you’re stood directly in-front of the Atlas Communications broadband router?

Who’s connected to my wireless network?

Have you checked that your Wifi network password has not been compromised? Do you have an open Wi-Fi network? How complex is your Wi-Fi network password? It may be time to change it.

Others could be on your wireless network and using up all your Atlas Communications bandwidth by downloading, uploading or even streaming music or video on your Atlas Communications internet connection! Worse than that, they may be carrying out illegal activities using your Atlas Communications broadband connection.

Atlas Communications WiFi not working

There are 3 applications that you can utlise to analyse your Wifi network to check who is connected:

The above software analyse your wireless network and display a list of the devices connected.

Should I get a Wi-Fi network booster for my Atlas Communications broadband?

You may find that you have Wifi coverage gaps in your property, a wireless network extender also known as a Wi-Fi Booster may be the best fix to boost your wireless signal to cover any black spots.

The Wifi extender simply picks up the existing wireless signal just as it is becoming weaker and re-transmits the Wi-Fi network signal to increase it’s reach.

Place the wireless network extender where your Wifi network signal from the Atlas Communications internet router is becoming weaker.

Place it near where your wireless network signal drops down to 2 signal bars. Walk around your property with a tablet to try and establish where this is.

When was the last time you upgraded the Atlas Communications broadband router?

Atlas Communications router upgrade

The Atlas Communications and broadband infrastructure, in general, are frequently upgraded to support new features and improve reliability as technology evolves.  Always ensure that your Atlas Communications broadband router is running the most up-to-date software.

The majority of Atlas Communications broadband routers allow you to perform the software upgrade by simply logging on the Atlas Communications broadband router and simply clicking on a button to perform the update.

If you can’t do this, get in touch with Atlas Communications and they will perform the upgrade for you or alternatively, talk you through the process.

As well as upgrading the software, if you have had the same hardware for a long period, it may be worth speaking to Atlas Communications to ask for a hardware upgrade.

Is the problem outside your property (at the exchange)?

This is probably the most common cause for Atlas Communications broadband performance problems in your property and is more common for internet broadband connections that are delivered through phone lines.

If you are unsure if this is relevant in your case, contact Atlas Communications who should be able to run the relevant line tests to check if there is a fault on the Atlas Communications internet line.

Is it due to Atlas Communications Internet congestion?

If you are finding that the Atlas Communications broadband connection speed in your area is slow during certain periods i.e. over weekends and evenings, then it may be because of congestion during peak hours.

You should contact Atlas Communications to find out your minimum speed.

Find Best Alternatives to Atlas Communications Broadband

 

Re-testing your Atlas Communications broadband connection

After the issue has been resolved either by yourself or Atlas Communications, retest the broadband connection using  at least two separate Speedtests to ensure the issue is resolved:

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