Attend2 Internet Speed test and troubleshooting

 Attend2 broadband Speed test

Click on the “Go” button below on the Ookla Speed Check to check the internet speed of your Attend2 internet connection.

Information on how to fix problems with your Attend2 internet connection can be found below the Ookla Speed checker widget.

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How to troubleshoot Attend2 internet performance problems

Attend2 Internet Speedchecker - Slow broadband speed

Before you start troubleshooting the speed of your Attend2 internet connection, we suggest that you perform a Attend2 Broadband Speedtest to benchmark your current broadband speed.

You may also want to confirm the minimum download speed that you on your broadband package from Attend2.

You can find this info by checking your Attend2 broadband bill, your Attend2 contract or by contacting Attend2.

Potential causes of Attend2’s slow broadband performance

Is it the Attend2 broadband that is slow or could it be your device (PC/laptop/phone)?

You may need to consider the number of applications are currently running on your device.

The speed problem could be due to over-utilisation of your device’s resources i.e Memory/CPU Processor and as opposed to an issue with Attend2’s broadband connection.

If you are on a PC then you can use the task manager to see your Processor and RAM utilisation.

On any other device, you should try rebooting the device which hopefully should kill all applications that may have been hogging your device resources.

Run the Attend2 Speedtest on your computer and your mobile to check how the results differ between the 2 devices.

Hopefully this should give you more information to help determine if the issue is with your PC/Smartphone or the Attend2 internet connection.

Is the wireless the cause of the slowness?

The root cause of the performance issue could be your Wi-Fi network and not the Attend2 broadband connection.

You could rule out the Wifi by connecting your PC directly into the Attend2 broadband router with an ethernet cable and run the Attend2 Speedtest again.

If the result is better when you’re connected using a network cable, this suggests that the issue may be with your Wi-Fi network.

A number of things to look further into:

  • Are the WiFi channels that you are using for your Wifi network (SSID) overlapping with the neighbours?
  • Is your Wi-Fi network signal from the wireless router obstructed?
  • Does your performance improve when you’re stood right in-front of the Attend2 broadband router?

Who’s connected to my wireless network?

Have you checked that your Wifi network password has not been shared? Do you have an open wireless network? How complex is your wireless network password? It could be time to change it.

Neighbours could be using your wireless network and using up all your Attend2 bandwidth by downloading, uploading or even streaming music or videos over your Attend2 internet connection! Worse than that, they could be carrying out illegal activities using your Attend2 broadband connection.

Attend2 wireless Slow

There are 3 applications that you can potentially use to analyse your wireless network to see who is connected:

The above apps analyse your wireless network and produce a list of the devices connected.

Should I get a Wi-Fi network booster for my Attend2 broadband?

You may discover that there are wireless coverage gaps in your house, a wireless network extender aka a wireless Booster is the best fix to boost your Wi-Fi signal to cover any coverage holes.

The wireless network extender simply picks up the existing Wi-Fi network signal as it is starting to become weaker and re-transmits the wireless network signal to extend it’s reach.

Position the wireless network booster/extender near where your Wifi network signal from the Attend2 broadband router is becoming weaker.

Place it approximately where your Wifi network signal is dropping down to less than 2 bars. Walk around your house with a smartphone to try and establish where this location is.

When was the last time you upgraded the Attend2 broadband router?

Attend2 router upgrade

The Attend2 and broadband infrastructure, in general, are frequently updated to provide new features and improve reliability as technology evolves.  Ensure that the Attend2 internet router is running the latest software.

Most Attend2 broadband routers allow you to carry out the software update by simply logging into the Attend2 broadband router and simply clicking on a button to start the update.

If you can’t do this, get in touch with Attend2 and they will be able to do this for you or alternatively, talk you through performing the upgrade yourself.

In addition to updating the software, if you have had the same hardware for a long time, it is worth speaking to Attend2 to ask for a hardware upgrade.

Is the issue external to your home (at the exchange)?

This is probably the most likely cause for Attend2 broadband performance issues in your home and is more common for broadband connections that are delivered through copper phone lines.

If you’re unsure if this is relevant in your case, you should contact Attend2 who will be able to carry out the relevant line checks to check if there is a fault on the Attend2 broadband connection.

Is it due to Attend2 Internet congestion?

If you are finding that the Attend2 broadband connection speed in your area is slows down during certain times i.e. over weekends or during the evening, then it may be due to congestion during peak hours.

You should speak to Attend2 to check your guaranteed speed.

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Re-testing your Attend2 internet connection

After the issue has been resolved either by yourself or Attend2, re-test your broadband connection using  at least 2 independent Speedtests to ensure the problem is fixed:

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