AVC Broadband broadband Speed Checker

Click on the “Go” button on the Ookla Speed Test to check the internet speed of your AVC Broadband internet connection.

Information on how to fix problems with your AVC Broadband broadband can be found below the speed test widget.

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How to troubleshoot AVC Broadband broadband performance issues

Before starting to troubleshoot the performance of your AVC Broadband broadband connection, we suggest that you perform a AVC Broadband Broadband Speedtest to benchmark your current connection speed.

Also find out the minimum download speed you have subscribed to from AVC Broadband.

You can get this info by checking a AVC Broadband broadband bill, your AVC Broadband contract or by contacting AVC Broadband.

Likely causes of AVC Broadband’s slow broadband speed

Is it the AVC Broadband internet connection that is slow or is it your device (PC/laptop/phone)?

You need to check the number of apps are running on your device.

The speed issue may be due to the over-utilisation of your system resources e.g Memory/CPU Processor and as opposed to an issue with AVC Broadband’s broadband connection.

If you are on a PC then you can use the task manager to check your CPU and Memory usage.

On any other device, you should try rebooting the device which hopefully should shut down all programs that may have been using up your device resources.

Re-run the AVC Broadband Speed checker on your PC and your phone to see how the results differ between the 2 devices.

This should hopefully give you some information to help determine if the issue lies with your PC/Smartphone or the AVC Broadband broadband connection.

Is the Wifi the cause of the slowness?

The root cause of the performance issue may be your Wifi network and not the AVC Broadband internet connection.

You can rule out the wireless network by connecting your PC directly to the AVC Broadband broadband router using an ethernet cable and run the AVC Broadband Speed checker again.

If the speed is better when you are connected via an ethernet cable, this suggests that the problem could be with the Wi-Fi network.

A number of things to check:

Are the Wireless channels that you’re using for your Wifi network network (SSID) overlapping with the neighbours?
Is the Wifi network signal from the wireless router obstructed?
Does your performance improve when you’re stood directly in-front of the AVC Broadband wireless router?

Exactly who’s connected to my Wi-Fi network?

Have you checked that your wireless network password has not been compromised? Do you have an un-secured wireless network? How strong is your Wi-Fi network password? It could be time to update it.

Others could be using your Wifi network and using up all the AVC Broadband bandwidth by downloading, uploading or even streaming music or videos over your AVC Broadband internet connection! Worse still, they may be carrying out illegal activities on your AVC Broadband internet connection.

There are three applications that you can use to scan your Wifi network to check who is connected:

Microsoft Windows users can use Wireless network watcher
IOS users can use whoFi (who is on my Wifi)
WiFi scanning application WiFi Analyzer

The above applications will scan your Wifi network and show you a list of the connected devices.

How to see who’s on your AVC Broadband Wifi network

Should I get a wireless network booster for my AVC Broadband broadband?

If you discover that you have wireless black holes at your home, a wireless extender aka a Wi-Fi Booster is the best fix to increase your wireless signal to cover any coverage gaps.

Best Wireless Signal Extenders

The Wifi network extender simply picks up your existing wireless signal just as it is starting to become weaker and re-transmits the wireless signal to increase it’s coverage.

Position the wireless booster where your wireless network signal from your AVC Broadband internet router is starting to become weaker.

Place it near where your wireless network signal drops down to less than 2 signal bars. Walk around your property with a mobile phone to try and establish where this location is.

When did you last upgrade the AVC Broadband broadband router?

The AVC Broadband and broadband infrastructure, in general, are frequently upgraded to provide new features and improve performance as technology evolves. Always ensure that the AVC Broadband broadband router is running the latest software.

The majority of AVC Broadband internet routers will allow you to carry out the software upgrade by logging into the AVC Broadband broadband router and simply clicking on a button to do the update.

If you cannot do this, contact AVC Broadband and they will perform the upgrade for you or guide you through performing the upgrade yourself.

In addition to updating the software, if you have had the same hardware for a long time, it’s probably worth talking to AVC Broadband to ask for a router upgrade.

Is the cause of the problem outside your property (at the exchange)?

This is probably the most likely reason for AVC Broadband broadband performance problems in your home and it’s more common with broadband connections that are delivered using phone lines.

If you are unsure if this is applicable to you, contact AVC Broadband who will be able to conduct the relevant connection tests to see if there is a problem on the AVC Broadband broadband connection.

Is the performance issue due to AVC Broadband broadband congestion?

If you are finding that the AVC Broadband internet connection speed in your area is slows down during certain periods e.g weekends or evenings, then it may be because of congestion during peak times.

What is Broadband Contention Ratio and does AVC Broadband have contention?

You should contact AVC Broadband to check your minimum speed.

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Re-testing your AVC Broadband broadband connection

After the issue has been resolved either by yourself or AVC Broadband, retest your broadband connection using at least two separate Speedtests to ensure the problem is fixed: