AVC Broadband Internet Speedtest and troubleshooting
AVC Broadband internet Speed Checker
Simply click on the “Go” button below on the Ookla Speed Checker to test the internet speed of your AVC Broadband broadband connection.
Details on how to fix issues with your AVC Broadband broadband are in the sections below the Ookla Speed checker widget.
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Troubleshooting AVC Broadband internet performance problems
Before you start troubleshooting the speed of your AVC Broadband internet connection, we suggest that you run a AVC Broadband Internet Speedtest to measure your current broadband speed.
It is a good idea to also find out the minimum download speed that you on your broadband package from AVC Broadband.
You can find this info by checking your AVC Broadband broadband bill, your AVC Broadband contract or by contacting AVC Broadband.
Likely causes of AVC Broadband’s slow broadband speed
Is it the AVC Broadband internet connection that is slow or could it be your device (laptop/smartphone/PC)?
You may need to consider the number of applications are currently running on your device.
The performance problem may be due to the over-utilisation of your system resources i.e Memory/CPU Processor and as opposed to an issue with AVC Broadband’s internet connection.
If you’re on a laptop then you may use the task manager to check your Processor and Memory utilization.
On any other device, you could try rebooting the device which hopefully should terminate all programs that may have been using up your systems resources.
Re-run the AVC Broadband Speed checker on your personal computer and your mobile to see how the results compare between the two devices.
This should hopefully provide you with some info to help determine if the problem is with your PC/Smartphone or the AVC Broadband internet connection.
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Is the Wifi the reason for the issues?
The cause of the performance issue could be your Wifi network as opposed to the AVC Broadband broadband connection.
You can rule out the Wifi network by connecting your computer directly into the AVC Broadband broadband router with a network cable and run the AVC Broadband Speed checker again.
If the speed checker result is better when you’re connected using an ethernet cable, this indicates that the problem could be with your wireless network.
A number of things to look further into:
- Are the WiFi channels that you’re using for your Wifi network network (SSID) overlapping with the neighbors?
- Is your wireless signal from the broadband router obstructed?
- Does your speed improve when you’re stood directly in-front of the AVC Broadband wireless router?
Who’s connected to my wireless network?
Have you checked that your wireless network password has not been compromised? Do you have an un-secured Wifi network? How complex is your wireless network password? It could be time to update it.
Neighbours could be on your wireless network and using up all your AVC Broadband bandwidth by downloading, uploading or even streaming music or video over your AVC Broadband broadband connection! Worse still, they may be conducting illegal activities on your AVC Broadband internet connection.
Here are 3 apps to utlise to analyse your wireless network to see who is connected:
- Windows users can use Wireless network watcher
- Apple users can use whoFi (who is on my Wifi)
- wifi network troubleshooting application WiFi Analyzer
The above apps analyse your Wifi network and show you a list of the connected devices.
Should I get a wireless booster for my AVC Broadband broadband?
You may find that you have wireless coverage holes at your property, a wireless network extender also known as a Wifi Booster is the best fix to increase your Wifi signal to cover any black holes.
The wireless network extender picks up the existing wireless network signal as it is starting to become weaker and re-transmits the Wifi signal to increase it’s reach.
Place the wireless extender where your Wi-Fi network signal from your AVC Broadband broadband router is becoming weaker.
Position it approximately where your wireless signal drops down to less than 2 signal bars. Walk around your house with a tablet to find where this is.
When did you last upgrade the AVC Broadband broadband router?
The AVC Broadband and broadband infrastructure, in general, are frequently upgraded to provide new features and improve reliability as technology evolves. Always ensure that the AVC Broadband broadband router is running on the most up to date software.
Most AVC Broadband broadband routers will allow you to carry out the software update by logging into the AVC Broadband broadband router and simply clicking on a button to perform the upgrade.
If you cannot do this, get in touch with AVC Broadband and they will do this for you or alternatively, talk you through the process.
As well as updating the software, if you have had the same hardware for a long period, it’s probably worth speaking to AVC Broadband to ask for a router upgrade.
Is the cause of the problem external to your home (at the exchange)?
This is probably the most common cause for AVC Broadband broadband performance problems in your area and is more common with internet broadband connections that are delivered using phone lines.
If you’re not sure if this is relevant in your case, you should contact AVC Broadband who should be able to carry out the relevant connection tests to see if there is a issue on the AVC Broadband internet line.
Is the issue due to AVC Broadband broadband congestion?
If you’re finding that the AVC Broadband internet connection speed in your area is slows down during certain times i.e. over weekends and evenings, then it may be due to congestion during peak hours.
You should contact AVC Broadband to check your minimum speed.
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Re-testing your AVC Broadband internet connection
After the fault has been fixed either by yourself or AVC Broadband, retest your internet connection using at least 2 independent Speedtests to ensure the fault is fixed: