How to troubleshoot Avonline Broadband broadband performance problems

Before starting to troubleshoot the performance of your Avonline Broadband broadband connection, we suggest that you run a Avonline Broadband Internet Speed Test to confirm your current broadband speed.

It is also a good idea find out the minimum download speed that you are paying for from Avonline Broadband.

You can find this information by checking a Avonline Broadband broadband bill, your Avonline Broadband contract or by contacting Avonline Broadband.

Possible causes of Avonline Broadband’s slow internet performance

Is it the Avonline Broadband broadband that is running slow or is it your device (laptop/smartphone/PC)?

You need to check how many applications are currently running on your device.

The speed problem may be due to the over-utilization of your device’s resources i.e RAM/memory/CPU Processor and not a problem with Avonline Broadband’s internet connection.

If you’re on a laptop then you may use the task manager to see your CPU and Memory utilisation.

On any other device, you should try rebooting the device which hopefully should terminate all apps that may be using up your device resources.

Run the Avonline Broadband Speedtest on your computer and your mobile phone to check how the results compare between the 2 devices.

This should hopefully provide you with some information to help determine whether the issue is with your device or the Avonline Broadband internet connection.

• What exactly does the Avonline Broadband download and upload speed mean?
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• 5 methods to speed up your Avonline Broadband broadband speed
• DNS tip to speed up internet browsing speed on Avonline Broadband

Is the wireless the cause of the slowness?

The cause of the performance issue may be your Wi-Fi network as opposed to the Avonline Broadband internet connection.

You could rule out the Wifi network by simply connecting your PC directly to the Avonline Broadband broadband router using a network cable and then run the Avonline Broadband Speed test again.

If the result is better when you’re connected via a network cable, this indicates that the problem may be with the wireless.

A number of things to check:

• Are the WiFi channels that you are using for your wireless network network (SSID) overlapping with your neighbours?
• Is the wireless network signal from the broadband router obstructed?
• Does your speed get better when your are standing directly infront of the Avonline Broadband internet router?

Who is connected to my Wi-Fi network?

Have you checked that your Wi-Fi network password has not been hacked? Do you have an un-secured Wi-Fi network? How complex is your Wi-Fi network password? It may be time to update it.

Others could be on your wireless network and eating up all your Avonline Broadband speed by downloading, uploading or even streaming music or video over your Avonline Broadband broadband connection! Worse than that, they could be carrying out illegal activities using your Avonline Broadband internet connection.

Here are 3 applications to utlise to analyze your Wifi network to check who is connected:

• Microsoft users can use Wireless network watcher
• Apple users can use whoFi (who is on my Wifi)
• wifi network troubleshooting application WiFi Analyzer

The above software will scan your wireless network and produce a list of the connected devices.

• How to check who’s on your Avonline Broadband Wifi network

Should I get a Wi-Fi network booster for my Avonline Broadband broadband?

If you find that there are Wifi black holes in your home, a Wifi network extender aka a wireless Booster is the best solution to boost your Wi-Fi signal to cover any coverage gaps.

• Cheapest Wireless Signal Extenders

The Wifi network booster simply picks up your existing wireless network signal as it is starting to become weaker and re-transmits the Wifi network signal to extend it’s coverage.

Place the Wifi booster near where your Wi-Fi network signal from the Avonline Broadband internet router is becoming weaker.

Place it approximately where your Wifi signal drops down to less than 2 bars. Walk around your property with a mobile phone to determine where this is.

When was the last time you upgraded the Avonline Broadband internet router?

The Avonline Broadband and broadband infrastructure, in general, are constantly updated to support new features and improve performance as technology evolves.  Always ensure that your Avonline Broadband internet router is running the latest software.

Most Avonline Broadband broadband routers will allow you to perform the software upgrade by simply logging into the Avonline Broadband broadband router and simply clicking on a button to do the update.

If you cannot do this, get in touch with Avonline Broadband and they will be able to do this for you or talk you through performing the upgrade yourself.

In addition to upgrading the software, if you have had the same router for a long time, it may be worth talking to Avonline Broadband to request for a hardware upgrade.

Is the issue outside your property (at the exchange)?

This is probably the most common reason for Avonline Broadband broadband performance problems in your property and is more common with broadband connections that are delivered via copper phone lines.

If you’re not sure if this is applicable to you, you should contact Avonline Broadband who should be able to conduct the appropriate line checks to see if there is a problem on the Avonline Broadband internet connection.

Is the performance issue due to Avonline Broadband Internet congestion?

If you are finding that the Avonline Broadband broadband connection speed in your area is slows down during certain times e.g weekends or evenings, it may be because of congestion during peak hours.

• What is Broadband Contention Ratio and does Avonline Broadband have contention?

You should contact Avonline Broadband to check your minimum speed.

Test your Avonline Broadband broadband connection

After the issue has been resolved either by yourself or Avonline Broadband, retest the internet connection using  at least two independent Speedtests to ensure the problem is fixed:

• • How to the ookla internet broadband speed checker to test your Avonline Broadband broadband
  • Check your Avonline Broadband broadband speed using Ookla Offical Speed Test
  • Test your Avonline Broadband broadbandspeed using fast.com speed test
  • Check My Broadband Speed Checker Avonline Broadband internet speed checker
  • • 0845UK Broadband Speed Checker and troubleshooting