Troubleshooting Avonline Broadband broadband speed problems

Before you start troubleshooting the speed of your Avonline Broadband internet connection, we recommend that you perform a Avonline Broadband Broadband Speed Test to measure your current broadband speed.

It is also a good idea find out the minimum download speed you are paying for from Avonline Broadband.

You can find this information by checking your Avonline Broadband broadband bill, your Avonline Broadband contract or by contacting Avonline Broadband.

Common causes of Avonline Broadband’s slow broadband speed

Is it the Avonline Broadband internet connection that is running slow or could it be your device (PC/laptop/phone)?

You need to check the number of apps are running on your device.

The performance issue may be due to over-utilisation of your system resources i.e Memory/CPU Processor and as opposed to a problem with Avonline Broadband’s internet connection.

If you’re on a laptop then you can use the task manager to check your Processor and Memory usage.

On other device, you could try rebooting the device which should hopefully kill all programs that may have been using up your device resources.

Run the Avonline Broadband Speedtest on your personal computer and your mobile phone to see how the speed test results differ between the two devices.

This should hopefully provide you with some info to help determine if the issue lies with your PC/Smartphone or the Avonline Broadband broadband connection.

• What does the Avonline Broadband download and upload speed mean?
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• Five tips to speed up your Avonline Broadband Internet performance
• DNS hack to improve internet browsing speed on Avonline Broadband

Is the wireless network the reason for the issues?

The root cause of the performance problem may be your Wi-Fi network as opposed to the Avonline Broadband internet connection.

You can rule out the Wi-Fi network by simply connecting your PC directly into the Avonline Broadband broadband router with a network cable and then run the Avonline Broadband Speedtest again.

If the speed test result is better when you’re connected via an ethernet cable, this proves that the problem could be with the wireless.

A number of things to investigate:

• Are the WiFi channels that you’re using for your wireless network network (SSID) overlapping with your neighbours?
• Is your Wifi signal from the broadband router obstructed?
• Does your performance improve when you’re standing right infront of the Avonline Broadband internet router?

Who is connected to my wireless network?

Have you checked that your Wifi network password has not been compromised? Do you have an open wireless network? How complex is your Wi-Fi network password? It could be time to change it.

Others could be on your Wi-Fi network and using up all your Avonline Broadband bandwidth by downloading, uploading or even streaming music or videos over your Avonline Broadband broadband connection! Worse still, they could be conducting illegal activities using your Avonline Broadband internet connection.

Here are three applications that you can potentially use to analyze your Wi-Fi network to see who is connected:

• Microsoft Windows users can use Wireless network watcher
• IOS users can use whoFi (who is on my Wifi)
• wireless network scanning application WiFi Analyzer

The above software will scan your Wifi network and produce a list of the everything on your wifi.

• How to check who is on your Avonline Broadband Wifi network

Should I get a Wifi network booster for my Avonline Broadband broadband?

If you discover that there are Wifi black spots at your house, a wireless extender aka a wireless Booster may be the best solution to boost your wireless signal to cover any coverage gaps.

• Best Wi-Fi Signal Extenders

The wireless extender simply picks up your existing Wifi signal as it is starting to become weaker and re-transmits the Wi-Fi network signal to extend it’s coverage.

Position the Wifi network booster near where your wireless signal from your Avonline Broadband internet router is starting to become weaker.

Place it near where your wireless network signal is dropping down to less than two signal bars. Walk around your property with a mobile phone to try and establish where this is.

When did you last upgrade the Avonline Broadband broadband router?

The Avonline Broadband and broadband infrastructure, in general, are frequently upgraded to provide new features and improve reliability as technology evolves.  Always ensure that the Avonline Broadband internet router is running the most up to date software.

The majority of Avonline Broadband broadband routers allow you to carry out the software update by simply logging on the Avonline Broadband broadband router and simply clicking on a button to do the update.

If you cannot do this, get in touch with Avonline Broadband and they will perform the upgrade for you or alternatively, talk you through the process.

As well as updating the software, if you have had router for a long time, it is worth speaking to Avonline Broadband to request for a router upgrade.

Is the root cause of the issue external to your home (at the exchange)?

This is probably the most common cause for Avonline Broadband broadband performance issues in your home and it’s more common with broadband connections that are delivered via phone lines.

If you are not sure if this is applicable to you, you should contact Avonline Broadband who will be able to carry out the relevant line checks to see if there is a problem on the Avonline Broadband internet connection.

Is it because of Avonline Broadband Internet congestion?

If you’re finding that the Avonline Broadband internet connection speed in your area is slows down during certain periods i.e. weekends or during the evening, it may be due to congestion during peak hours.

• What is Broadband Contention Ratio and does Avonline Broadband have contention?

You should contact Avonline Broadband to find out your minimum speed.

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Test your Avonline Broadband internet connection

After the problem has been fixed either by yourself or Avonline Broadband, re-test the internet connection using  at least two independent Speedtests to ensure the issue is resolved:

• • How to the ookla internet broadband speed checker to test your Avonline Broadband connection
  • Test your Avonline Broadband broadband speed using Ookla Offical Speed Test
  • Test your Avonline Broadband broadbandspeed using fast.com speed test
  • Check My Broadband Speed Checker Avonline Broadband internet speed checker
  • • 0845UK Broadband Speedtest and troubleshooting