Backup Dialup Internet Speedtest and troubleshooting
Backup Dialup broadband Speed Checker
Simply click on the “Go” button below on the Ookla Speed Check to test the broadband speed of your Backup Dialup internet connection.
Information on how to troubleshoot issues with your Backup Dialup internet connection can be found below.
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Troubleshooting Backup Dialup broadband performance issues

Before starting to troubleshoot the speed of your Backup Dialup broadband connection, we suggest that you run a Backup Dialup Broadband Speed Test to benchmark your current connection speed.
You may also want to confirm the minimum download speed you on your broadband package from Backup Dialup.
You can get this info by checking a Backup Dialup broadband bill, your Backup Dialup contract or by contacting Backup Dialup.
Common causes of Backup Dialup’s slow internet performance
Is it the Backup Dialup internet connection that is slow or could it be your device (PC/laptop/phone)?
You may need to consider the number of applications are currently running on your device.
The speed issue could be due to over-utilisation of your device’s resources i.e RAM/memory/CPU and not a problem with Backup Dialup’s internet connection.
If you’re on a laptop then you can use the task manager to see your Processor and Memory utilisation.
On any other device, you could try rebooting the device which should hopefully terminate all apps that may have been using up your systems resources.
Re-run the Backup Dialup Speed test on your personal computer and your phone to check how the results compare between the two devices.
Hopefully this should give you some information to help determine whether the issue lies with your PC/Smartphone or the Backup Dialup internet connection.
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Is your Wifi the cause of the issue?
The cause of the performance problem could be your wireless network and not the Backup Dialup broadband internet connection.
You could rule out the wireless network by simply connecting your computer directly into the Backup Dialup broadband router using an ethernet cable and run the Backup Dialup Speed test again.
If the speed checker result is better when you are connected using an ethernet cable, this proves that the problem may be with your internal wireless network.
Possible things to look further into:
- Are the WiFi channels that you are using for your Wifi network (SSID) overlapping with your neighbours?
- Is the Wi-Fi network signal from the broadband router obstructed?
- Does the speed get better when you’re standing right infront of the Backup Dialup broadband router?
Who is connected to my Wi-Fi network?
Have you checked that your Wi-Fi network password has not been hacked? Do you have an un-secured Wifi network? How strong is your wireless network password? It may be time to update it.
Neighbors could be using your Wifi network and using up all your Backup Dialup bandwidth by downloading, uploading or even streaming music or video on your Backup Dialup internet connection! Worse than that, they could be carrying out illegal activities using your Backup Dialup broadband connection.

Here are three apps that you can potentially utlise to scan your wireless network to check who is connected:
- Microsoft Windows users can use Wireless network watcher
- Apple users can use whoFi (who is on my Wifi)
- WiFi scanning application WiFi Analyzer
The above apps scan your wireless network and display a list of the connected devices.
Should I get a Wi-Fi network booster for my Backup Dialup broadband?
If you discover that there are Wifi black spots in your property, a wireless extender also known as a Wifi Booster is the best solution to increase your Wifi signal to cover any black spots.
The Wifi booster picks up your existing Wifi network signal as it is becoming weaker and re-transmits the Wi-Fi network signal to extend it’s reach.
Place the wireless booster where your wireless signal from your Backup Dialup internet router is starting to become weaker.
Position it approximately where your wireless signal drops down to two bars. Walk around your property with a mobile phone to determine where this location is.
When did you last upgrade the Backup Dialup internet router?

The Backup Dialup and broadband infrastructure, in general, are frequently updated to provide new features and improve performance as technology evolves. Always ensure that the Backup Dialup internet router is running the most up to date software.
The majority of Backup Dialup internet routers will allow you to perform the software update by simply logging into the Backup Dialup broadband router and simply clicking on a button to perform the update.
If you can’t do this, get in touch with Backup Dialup and they will be able to do this for you or alternatively, guide you through the process.
As well as upgrading the software, if you have had hardware for a long time, it’s worth speaking to Backup Dialup to ask for a router upgrade.
Is the problem outside your property (at the exchange)?
This is probably the most likely cause for Backup Dialup broadband performance issues in your property and it’s more common with broadband connections that are delivered using phone lines.
If you are not sure if this is relevant in your case, contact Backup Dialup who will be able to run the appropriate connection tests to see if there is a issue on the Backup Dialup internet connection.
Is the issue due to Backup Dialup broadband congestion?
If you are finding that the Backup Dialup broadband connection speed in your area is slow during certain times i.e. over weekends or during the evening, then it may be due to congestion during peak hours.
You should contact Backup Dialup to find out your minimum speed.
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Re-testing your Backup Dialup broadband connection
After the fault has been resolved either by yourself or Backup Dialup, retest your internet connection using at least 2 separate Speedtests to ensure the problem is fixed:
