Troubleshooting Be Broadband broadband speed issues

Before starting to troubleshoot the performance of your Be Broadband broadband connection, we suggest that you run a Be Broadband Broadband Speed Test to benchmark your current connection speed.

You may also want to find out the minimum download speed you are paying for from Be Broadband.

You can find this info by checking a Be Broadband broadband bill, your Be Broadband contract or by contacting Be Broadband.

Likely causes of Be Broadband’s slow internet speed

Is it the Be Broadband internet connection that is running slow or could it be your device (PC/laptop/phone)?

You may need to check the number of applications are currently running on your device.

The performance problem may be due to over-utilization of your device’s resources e.g Memory/CPU Processor and as opposed to a problem with Be Broadband’s broadband connection.

If you’re on a computer then you may use the task manager to see your CPU and Memory utilisation.

On other device, you should try restarting the device which should hopefully kill all programs that may have been hogging your systems resources.

Run the Be Broadband Speed test on your personal computer and your mobile phone to see how the results compare between the 2 devices.

Hopefully this should give you more information to work with in terms of whether the problem lies with your PC/Smartphone or the Be Broadband internet connection.

• What does the Be Broadband download and upload speed mean?
• Who is the best Broadband Service Provider in the UK?
• Five tips to improve your Be Broadband Internet speed
• Simple DNS tip to speed up internet browsing speed on Be Broadband

Is the wireless the cause of the performance issue?

The cause of the performance issue could be your Wi-Fi network and not the Be Broadband internet connection.

You can rule out the wireless network by simply connecting your PC directly to the Be Broadband broadband router using an ethernet cable and then run the Be Broadband Speed checker again.

If the speed improves when you are connected by a network cable, this proves that the problem could be with the wireless.

Possible things to investigate:

• Are the WiFi channels that you are using for your wireless network network (SSID) overlapping with your neighbours?
• Is the wireless network signal from the wireless router obstructed?
• Does your speed get better when you’re stood directly infront of the Be Broadband broadband router?

Who is connected to my wireless network?

Have you checked that your Wifi network password has not been compromised? Do you have an un-secured wireless network? How strong is your Wi-Fi network password? It could be time to update it.

Others could be using your Wifi network and using up all your Be Broadband bandwidth by downloading, uploading or even streaming music or video on your Be Broadband broadband connection! Worse than that, they may be carrying out illegal activities using your Be Broadband internet connection.

There are 3 apps that you can potentially utlise to scan your Wifi network to see who’s connected:

• Microsoft Windows users can use Wireless network watcher
• IOS users can use whoFi (who is on my Wifi)
• Wireless troubleshooting application WiFi Analyzer

The above applications will scan your Wi-Fi network and show you a list of the everything on your wifi.

• How to check who is on your Be Broadband wireless network

Should I get a Wifi network booster for my Be Broadband broadband?

You may find that there are Wi-Fi black holes in your house, a wireless network extender also known as a Wi-Fi Booster may be the best fix to strengthen your wireless signal to cover any coverage gaps.

• Best Wi-Fi Signal Extenders

The Wifi booster picks up your existing Wifi network signal just as it is becoming weaker and re-transmits the Wifi network signal to extend it’s reach.

Place the Wi-Fi network extender near where your wireless network signal from the Be Broadband broadband router is becoming weaker.

Position it approximately where your wireless signal drops down to less than 2 bars. Walk around your property with a tablet to find where this location is.

When was the last time you upgraded the Be Broadband broadband router?

The Be Broadband and broadband infrastructure, in general, are constantly updated to support new features and improve performance as technology evolves.  Always ensure that your Be Broadband broadband router is running on the most up-to-date software.

The majority of Be Broadband broadband routers allow you to carry out the software update by logging on the Be Broadband broadband router and simply clicking on a button to do the update.

If you cannot do this, get in touch with Be Broadband and they will do this for you or talk you through the process.

As well as updating the software, if you have had router for a long time, it’s worth speaking to Be Broadband to request for a hardware upgrade.

Is the fault outside your property (at the exchange)?

This is probably the most common cause for Be Broadband broadband performance issues in your home and is more common with broadband connections that are delivered through phone lines.

If you’re unsure if this is applicable to you, you should contact Be Broadband who should be able to run the appropriate line checks to see if there is a fault on the Be Broadband internet connection.

Is the performance issue because of Be Broadband Internet congestion?

If you’re finding that the Be Broadband internet connection speed in your area is slows down during certain periods i.e. over weekends or evenings, it may be because of congestion during peak hours.

• What’s Broadband Contention Ratio and does Be Broadband have contention?

You should contact Be Broadband to find out your minimum speed.

Re-testing your Be Broadband broadband connection

After the problem has been fixed either by yourself or Be Broadband, re-test your internet connection using  at least two separate Speedtests to ensure the problem is resolved:

• • How to the ookla internet broadband speed test to test your Be Broadband connection
  • Test your Be Broadband internet speed using Ookla Offical Speed Test
  • Test your Be Broadband internet connectionspeed using fast.com speed test
  • Check My Broadband Speed Checker Be Broadband internet speed checker
  • • 0845UK Internet Speed Checker and troubleshooting