Troubleshooting Bentley Walker broadband speed issues

Before you begin troubleshooting the speed of your Bentley Walker internet connection, we suggest that you perform a Bentley Walker Broadband Speed Test to benchmark your current connection speed.

It is a good idea to also find out the minimum download speed you on your broadband package from Bentley Walker.

You can find this info by checking your Bentley Walker broadband bill, your Bentley Walker contract or by contacting Bentley Walker.

Common causes of Bentley Walker’s slow broadband speed

Is it the Bentley Walker internet connection that is running slow or could it be your device (PC/laptop/phone)?

You may need to consider the number of applications are running on your device.

The speed problem could be due to the over-utilisation of your device’s resources e.g RAM/memory/CPU and as opposed to a problem with Bentley Walker’s internet connection.

If you are on a laptop then you can use the task manager to see your Processor and RAM usage.

On any other device, you should try rebooting the device which hopefully will terminate all applications that may have been using up your systems resources.

Run the Bentley Walker Speedtest on your PC and your mobile to check how the results differ between the 2 devices.

This should hopefully give you more information to work with in terms of if the problem lies with your device or the Bentley Walker broadband connection.

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Is your Wifi network the cause of the slowness?

The cause of the performance problem may be your wireless network as opposed to the Bentley Walker broadband internet connection.

You could rule out the Wifi network by connecting your PC directly to the Bentley Walker broadband router with an ethernet cable and then run the Bentley Walker Speed checker again.

If the result is better when you are connected by an ethernet cable, this indicates that the issue could be with your wireless.

Possible things to investigate:

• Are the WiFi channels that you are using for your Wi-Fi network network (SSID) overlapping with your neighbours?
• Is your Wifi signal from the internet router obstructed?
• Does your performance get better when your are stood directly in-front of the Bentley Walker wireless router?

Who’s connected to my Wi-Fi network?

Have you checked that your wireless network password has not been hacked? Do you have an open wireless network? How secure is your Wifi network password? It may be time to update it.

Others could be on your Wi-Fi network and eating up all the Bentley Walker speed by downloading, uploading or even streaming music or video over your Bentley Walker internet connection! Worse than that, they may be carrying out illegal activities on your Bentley Walker broadband connection.

Here are 3 apps to utlise to scan your Wifi network to see who is connected:

• Windows users can use Wireless network watcher
• IOS users can use whoFi (who is on my Wifi)
• Wireless scanning application WiFi Analyzer

The above apps analyse your wireless network and display a list of the connected devices.

• How to check who’s on your Bentley Walker Wi-Fi network

Should I get a Wi-Fi network booster for my Bentley Walker broadband?

If you find that you have wireless coverage gaps in your property, a Wifi network extender also known as a Wi-Fi Booster is the best solution to increase your wireless signal to cover any coverage holes.

• Cheapest Wifi Signal Boosters

The Wifi network extender picks up the existing Wifi network signal just as it is becoming weaker and re-transmits the Wifi signal to extend it’s coverage.

Place the Wifi booster near the position where your wireless network signal from the Bentley Walker internet router is becoming weaker.

Position it approximately where your Wifi signal is dropping down to less than 2 bars. Walk around your property with a smartphone to determine where this location is.

When was the last time you upgraded the Bentley Walker broadband router?

The Bentley Walker and broadband infrastructure, in general, are frequently updated to provide new features and improve reliability as technology evolves.  Ensure that the Bentley Walker broadband router is running the most up to date software.

Most Bentley Walker internet routers allow you to carry out the software update by simply logging on the Bentley Walker broadband router and simply clicking on a button to do the update.

If you cannot do this, get in touch with Bentley Walker and they will do this for you or alternatively, talk you through the process.

In addition to updating the software, if you have had router for a long time, it is worth talking to Bentley Walker to ask for a router upgrade.

Is the cause of the problem outside your property (at the exchange)?

This is probably the most likely cause for Bentley Walker broadband performance problems in your area and it’s more common for internet broadband connections that are delivered via copper phone lines.

If you are not sure if this is applicable to you, contact Bentley Walker who should be able to conduct the relevant connection checks to see if there is a fault on the Bentley Walker internet line.

Is the performance issue due to Bentley Walker broadband congestion?

If you are finding that the Bentley Walker internet connection speed in your area is slows down during certain periods i.e. over weekends and during the evening, it may be due to congestion during peak times.

• What is Broadband Contention Ratio and does Bentley Walker have contention?

You should speak to Bentley Walker to check your guaranteed speed.

Find Best Alternatives to Bentley Walker Broadband

 

Re-testing your Bentley Walker internet connection

After the issue has been resolved either by yourself or Bentley Walker, retest your internet connection using  at least two separate Speedtests to ensure the problem is fixed:

• • Use the ookla internet broadband speed checker to test your Bentley Walker broadband
  • Check your Bentley Walker broadband speed using Ookla Offical Speed Test
  • Test your Bentley Walker internet connectionspeed using fast.com speed test
  • Check My Broadband Speed Checker Bentley Walker internet speed checker
  • • 0845UK Broadband Speedtest and troubleshooting