How to troubleshoot Bentley Walker broadband performance issues

Before starting to troubleshoot the speed of your Bentley Walker internet connection, we recommend that you perform a Bentley Walker Broadband Speedtest to measure your current internet speed.

It is also a good idea find out the guaranteed minimum download speed that you on your broadband package from Bentley Walker.

You can get this info by checking a Bentley Walker broadband bill, your Bentley Walker contract or by contacting Bentley Walker.

Common causes of Bentley Walker’s slow internet performance

Is it your Bentley Walker internet connection that is running slow or is it your device (PC/laptop/phone)?

You need to consider the number of applications are running on your device.

The performance problem may be due to over-utilisation of your system resources e.g RAM/CPU and not a problem with Bentley Walker’s broadband connection.

If you’re on a computer then you may use the task manager to check your CPU and RAM utilization.

On any other device, you should try rebooting the device which hopefully will kill all programs that may have been hogging your systems resources.

Re-run the Bentley Walker Speedtest on your personal computer and your phone to see how the speed test results differ between the 2 devices.

Hopefully this should provide you with some information to work with in terms of whether the problem lies with your device or the Bentley Walker broadband connection.

• What does the Bentley Walker download and upload speed mean?
• Who’s the best Internet Service Provider in the UK?
• 5 methods to improve your Bentley Walker Internet performance
• DNS tip to improve internet browsing speed on Bentley Walker

Is your wireless network the cause of the issue?

The cause of the performance problem could be your wireless as opposed to the Bentley Walker broadband internet connection.

You could rule out the wireless network by connecting your computer directly to the Bentley Walker broadband router using an ethernet cable and run the Bentley Walker Speed test again.

If the speed improves when you’re connected via a network cable, this suggests that the problem could be with your Wifi.

A number of things to look further into:

• Are the Wireless channels that you are using for your wireless network network (SSID) overlapping with the neighbors?
• Is your Wifi signal from the wireless router obstructed?
• Does your speed get better when your are stood directly in-front of the Bentley Walker internet router?

Exactly who’s connected to my wireless network?

Have you checked that your Wifi network password has not been shared? Do you have an un-secured wireless network? How strong is your Wi-Fi network password? It could be time to update it.

Others could be using your Wifi network and using up all your Bentley Walker speed by downloading, uploading or even streaming music or video over your Bentley Walker internet connection! Worse still, they may be carrying out illegal activities using your Bentley Walker internet connection.

There are three apps that you can utlise to scan your Wi-Fi network to check who’s connected:

• Microsoft users can use Wireless network watcher
• IOS users can use whoFi (who is on my Wifi)
• wifi network scanning application WiFi Analyzer

The above applications will scan your Wi-Fi network and show you a list of the devices connected.

• How to check who is on your Bentley Walker wireless network

Do I need a wireless booster for my Bentley Walker broadband?

If you find that there are wireless coverage holes in your home, a Wifi extender aka a Wifi Booster is the best fix to increase your Wi-Fi signal to cover any black spots.

• Best Wireless Signal Extenders

The wireless booster picks up the existing Wi-Fi network signal just as it is becoming weaker and re-transmits the Wifi signal to extend it’s reach.

Place the Wi-Fi network booster/extender where your Wi-Fi network signal from the Bentley Walker internet router is starting to become weaker.

Position it approximately where your wireless network signal drops down to 2 signal bars. Walk around your house with a mobile phone to determine where this location is.

When was the last time you upgraded the Bentley Walker broadband router?

The Bentley Walker and broadband infrastructure, in general, are constantly updated to provide new features and improve performance as technology evolves.  Ensure that your Bentley Walker broadband router is running the most up-to-date software.

The majority of Bentley Walker broadband routers will allow you to perform the software update by logging into the Bentley Walker broadband router and simply clicking a button to start the update.

If you cannot do this, contact Bentley Walker and they will do this for you or talk you through the process.

As well as upgrading the software, if you have had the same hardware for a long time, it may be worth speaking to Bentley Walker to request for a router upgrade.

Is the problem outside your property (at the exchange)?

This is probably the most likely cause for Bentley Walker broadband performance issues in your area and it’s more common with broadband connections that are delivered using copper phone lines.

If you’re not sure if this is relevant in your case, contact Bentley Walker who will be able to carry out the appropriate connection tests to check if there is a issue on the Bentley Walker broadband connection.

Is the performance issue due to Bentley Walker Internet congestion?

If you are finding that the Bentley Walker internet connection speed in your area is slow during certain times e.g weekends and during the evening, then it may be because of congestion during peak times.

• What is Broadband Contention Ratio and does Bentley Walker have contention?

You should contact Bentley Walker to check your guaranteed speed.

Test your Bentley Walker internet connection

After the issue has been resolved either by yourself or Bentley Walker, re-test the internet connection using  at least two independent Speedtests to ensure the fault is resolved:

• • How to the ookla internet broadband speed test to test your Bentley Walker broadband
  • Check your Bentley Walker broadband speed using Ookla Offical Speed Test
  • Test your Bentley Walker internet connectionspeed using fast.com speed test
  • Check My Broadband Speed Checker Bentley Walker broadband speed checker
  • • 0845UK Broadband Speed Checker and troubleshooting