Broadbandwherever Internet Speed Checker and troubleshooting

 Broadbandwherever internet Speed test

Click on the “Go” button on the Ookla Speed test to check the speed of your Broadbandwherever internet connection.

Information on how to fix issues with your Broadbandwherever broadband can be below.

For a more accurate reading, run the Speedtest twice


How to troubleshoot Broadbandwherever broadband internet performance

Broadbandwherever Internet speedtest - Slow Internet speedBefore you start troubleshooting the speed of your Broadbandwherever internet connection, you firstly need to run the Broadbandwherever Internet Broadband speedtest and also confirm what Upload and Download speed that you are paying for.

You can get this info by checking a Broadbandwherever bill or contact Broadbandwherever to confirm this info.

Likely causes of Broadbandwherever slow internet performance

Is it your Broadbandwherever broadband that is slow or is it your device (PC/laptop/phone)?

You need to check how many apps are currently running on your device that could be utilising your system resources (mainly RAM memory and CPU) and/or your Broadbandwherever internet bandwidth.

If you’re on a PC then you may use the task manager to see your processor and memory usage.

On any other device you could try restarting the device which should hopefully terminate all programs that may be running in the background.

Re-run the Broadbandwherever speedtest on your personal computer and your phone to see how the speedtest results compare between the 2 devices.

This should hopefully give you some info to work with in terms of if the problem lies with your device or the Broadbandwherever internet connection.

Is your Wifi connection the problem?

The cause of the problem could be your Wifi network connection and not the Broadbandwherever broadband internet connection.

You could rule out the wireless network network being the cause of the issue by connecting your computer directly into the Broadbandwherever broadband router using an ethernet cable and run the Broadbandwherever speed checker again.

If the speed is better when you’re connected by a network cable then this proves that the issue may be with your Wifi network connection setup.

Possible things to investigate are:

  • Are the Wireless channels you are using for your Wi-Fi network network (SSID) overlapping with your neighbors?
  • Could the Wifi network signal from the router be obstructed?
  • Does the performance improve when you’re standing directly in-front of the Broadbandwherever broadband or wireless router?
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Who is connected to my wireless network?

Have you checked that your Wifi network password has not been compromised? Do you have an un-secured Guest wireless network?

Neighbors could be using your wirelessi network and using up all the Broadbandwherever bandwidth downloading/uploading or even streaming netflix! Worse still, they could be carrying out illegal activities which will all point to your connection.

There are 2 apps that you can use to scan your Wifi network to see who’s connected:

Both apps will scan your Wi-Fi network and show you a list of the connected devices.

Check out this tutorial on how to use both applications

Do I need a Wifi network Booster for my Broadbandwherever broadband?

If you find that you have wireless black holes in your house, then a Wifi extender also know as a Wifi Booster is the solution to boost your signal. They are readily available online from around £15.

The Wi-Fi network booster simply picks up your existing wireless network signal as it is starting to become weak and then re-transmits the wireless network signal at a more stronger rate to extend it’s reach.

Place the Wi-Fi network booster/extender where your Wifi signal from the Broadbandwherever broadband router is becoming weak.  Approxiametly where your wireless network signal drops down to two bars. Use your mobile phone to determine where this is.

When was the last time you upgraded your Broadbandwherever broadband router?

The Broadbandwherever and openreach infrastructure is constantly being upgraded to support new features (some customer facing and others internal).  Always ensure that the Broadbandwherever broadband router has the latest software.

The majority of Broadbandwherever broadband routers will allow you to perform the software upgrade by logging into the Broadbandwherever broadband router and simply clicking a button to perform the upgrade.

If you cannot do this, contact Broadbandwherever and they will be able to either do this for you or guide you through how to do it depending on the Broadbandwherever router model you have.

As well as updating the software, if you have had the same router for a long time, it’s worth speaking to Broadbandwherever to ask for a router upgrade.

Is the fault external (at the exchange)?

This is probably the most likely reason for Broadbandwherever broadband performance issue in your area and is more common with internet broadband connections that are delivered through phone lines.

If you are not sure if this is applicable to you, you should contact Broadbandwherever who will be able to conduct the appropriate connection checks to see if there is a issue on the Broadbandwherever internet connection.

Is it due to Broadbandwherever Broadband congestion?

If you are finding that the Broadbandwherever internet connection speed in your area is slow during certain times i.e. weekends and evenings, then it may be due to congestion during peak times.

You should speak to your Broadbandwherever to understand if the service you subscribed to has a guaranteed speed or is  a contended ‘first come first serve’ service with no minimum speed guaranteed.

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Re-testing your Broadbandwherever broadband connection

After the problem has been fixed either by yourself or Broadbandwherever, re-test your broadband connection using  at least 2 independent speedtests such as the one here and Ookla internet speedtester to ensure the problem is fixed.

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