Broadbandwherever internet Speed test

Simply click on the “Go” button on the Ookla Speed Check to confirm the broadband speed of your Broadbandwherever broadband connection.

Details on how to fix problems with your Broadbandwherever internet connection can be found below the Ookla Speed test widget.

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Troubleshooting Broadbandwherever internet speed problems

Before you start troubleshooting the performance of your Broadbandwherever internet connection, we suggest that you run a Broadbandwherever Broadband Speedtest to confirm your current connection speed.

You may also want to confirm the minimum download speed that you have subscribed to from Broadbandwherever.

You can find this info by checking your Broadbandwherever broadband bill, your Broadbandwherever contract or by contacting Broadbandwherever.

Common causes of Broadbandwherever’s slow broadband speed

Is it your Broadbandwherever broadband that is slow or is it your device (laptop/smartphone/PC)?

You may need to consider how many applications are running on your device.

The performance issue could be due to the over-utilisation of your system resources e.g Memory/CPU and not a problem with Broadbandwherever’s internet connection.

If you’re on a PC then you can use the task manager to see your CPU and Memory usage.

On other device, you could try restarting the device which should hopefully kill all programs that may have been hogging your systems resources.

Re-run the Broadbandwherever Speed checker on your PC and your mobile to check how the results compare between the two devices.

Hopefully this should give you some information to help determine whether the issue lies with your device or the Broadbandwherever internet connection.

Is the Wi-Fi network the cause of the slowness?

The cause of the performance problem could be your wireless as opposed to the Broadbandwherever internet connection.

You can rule out the Wifi network by simply connecting your computer directly into the Broadbandwherever broadband router with a network cable and then run the Broadbandwherever Speedtest again.

If the speed checker result is better when you are connected using a network cable, this indicates that the issue could be with your Wifi network.

A number of things to investigate:

Are the Wireless channels that you’re using for your Wifi network (SSID) overlapping with your neighbors?
Is your Wifi signal from the broadband router obstructed?
Does your speed improve when your are standing directly in-front of the Broadbandwherever internet router?

Who is connected to my Wifi network?

Have you checked that your Wifi network password has not been shared? Do you have an un-secured Wi-Fi network? How strong is your Wifi network password? It could be time to change it.

Neighbours could be on your Wifi network and using up all the Broadbandwherever speed by downloading, uploading or even streaming music or video over your Broadbandwherever internet connection! Worse still, they may be conducting illegal activities over your Broadbandwherever broadband connection.

There are 3 applications to utlise to analyse your Wi-Fi network to check who’s connected:

Microsoft Windows users can use Wireless network watcher
Apple users can use whoFi (who is on my Wifi)
WiFi troubleshooting application WiFi Analyzer

The above software scan your Wi-Fi network and produce a list of the connected devices.

How to check who’s on your Broadbandwherever wireless network

Should I get a Wifi booster for my Broadbandwherever broadband?

You may discover that there are Wi-Fi coverage gaps at your home, a Wifi extender also known as a Wi-Fi Booster may be the best fix to strengthen your Wi-Fi signal to cover any black holes.

Cheapest Wifi Signal Extenders

The wireless network extender picks up the existing wireless signal just as it is becoming weaker and re-transmits the Wifi network signal to increase it’s coverage.

Position the wireless network extender where your wireless signal from your Broadbandwherever internet router is becoming weaker.

Place it near where your Wifi network signal is dropping down to 2 bars. Walk around your house with a mobile phone to find where this location is.

When did you last upgrade the Broadbandwherever broadband router?

The Broadbandwherever and broadband infrastructure, in general, are constantly upgraded to provide new features and improve reliability as technology evolves. Ensure that the Broadbandwherever broadband router is running on the most up to date software.

The majority of Broadbandwherever broadband routers will allow you to carry out the software update by simply logging on the Broadbandwherever broadband router and simply clicking a button to perform the upgrade.

If you can’t do this, get in touch with Broadbandwherever and they will do this for you or guide you through performing the upgrade yourself.

In addition to updating the software, if you have had the same router for a long period, it is worth talking to Broadbandwherever to ask for a router upgrade.

Is the problem outside your property (at the exchange)?

This is probably the most common cause for Broadbandwherever broadband performance problems in your area and it’s more common with internet broadband connections that are delivered through phone lines.

If you are unsure if this is applicable to you, you should contact Broadbandwherever who will be able to conduct the appropriate line tests to check if there is a issue on the Broadbandwherever internet line.

Is the performance issue because of Broadbandwherever broadband congestion?

If you are finding that the Broadbandwherever broadband connection speed in your area is slow during certain periods i.e. over weekends and during the evening, then it may be due to congestion during peak hours.

What’s Broadband Contention Ratio and does Broadbandwherever have contention?

You should speak to Broadbandwherever to find out your minimum speed.

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Re-testing your Broadbandwherever internet connection

After the fault has been fixed either by yourself or Broadbandwherever, retest your internet connection using at least two independent Speedtests to ensure the problem is resolved: