 BrownstoneIT broadband Speed test
Click on the “Go” button on the Ookla Speed Test to confirm the internet speed of your BrownstoneIT internet connection.
Details on how to troubleshoot issues with your BrownstoneIT internet connection are in the sections below the Ookla Speed test widget.
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How to troubleshoot BrownstoneIT internet speed issues
Before starting to troubleshoot the performance of your BrownstoneIT internet connection, we suggest that you perform a BrownstoneIT Broadband Speed Test to confirm your current internet speed.
It is a good idea to also confirm the minimum download speed that you are paying for from BrownstoneIT.
You can get this information by checking a BrownstoneIT broadband bill, your BrownstoneIT contract or by contacting BrownstoneIT.
Possible causes of BrownstoneIT’s slow broadband speed
Is it the BrownstoneIT internet connection that is running slow or could it be your device (laptop/smartphone/PC)?
You may need to check how many applications are currently running on your device.
The performance problem could be due to over-utilisation of your device’s resources e.g RAM/CPU and as opposed to an issue with BrownstoneIT’s internet connection.
If you’re on a laptop then you can use the task manager to check your Processor and RAM utilization.
On other device, you could try restarting the device which should hopefully kill all programs that may have been hogging system resources.
Re-run the BrownstoneIT Speed test on your personal computer and your phone to see how the speedtest results differ between the two devices.
Hopefully this should give you some info to work with in terms of whether the problem lies with your PC/Smartphone or the BrownstoneIT broadband connection.
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Is the Wifi network the cause of the issue?
The cause of the performance problem may be your Wifi and not the BrownstoneIT broadband connection.
You can rule out the wireless by connecting your computer directly into the BrownstoneIT broadband router with an ethernet cable and run the BrownstoneIT Speed test again.
If the speed checker result improves when you are connected by a network cable, this proves that the problem may be with the Wifi.
A number of things to look further into:
- Are the WiFi channels that you are using for your wireless network (SSID) overlapping with the neighbors?
- Is your wireless signal from the wireless router obstructed?
- Does the speed get better when your are stood directly infront of the BrownstoneIT wireless router?
Who’s connected to my Wi-Fi network?
Have you checked that your wireless network password has not been hacked? Do you have an open wireless network? How complex is your Wi-Fi network password? It could be time to update it.
Others could be using your wireless network and eating up all your BrownstoneIT speed by downloading, uploading or even streaming music or videos over your BrownstoneIT internet connection! Worse still, they could be conducting illegal activities on your BrownstoneIT broadband connection.
Here are three applications that you can utlise to analyze your Wi-Fi network to check who’s connected:
- Microsoft Windows users can use Wireless network watcher
- Apple users can use whoFi (who is on my Wifi)
- wifi network scanning application WiFi Analyzer
The above apps will scan your Wifi network and display a list of the everything on your wifi.
Should I get a Wifi booster for my BrownstoneIT broadband?
If you find that there are wireless black spots in your house, a Wifi extender also known as a Wifi Booster may be the best solution to increase your Wifi signal to cover any coverage gaps.
The Wi-Fi network extender simply picks up the existing Wifi network signal just as it is starting to become weaker and re-transmits the Wifi signal to extend it’s reach.
Place the wireless network booster where your wireless signal from your BrownstoneIT internet router is becoming weaker.
Place it near where your wireless signal is dropping down to two signal bars. Walk around your property with a tablet to determine where this is.
When did you last upgrade the BrownstoneIT internet router?
The BrownstoneIT and broadband infrastructure, in general, are constantly upgraded to provide new features and improve reliability as technology evolves. Always ensure that the BrownstoneIT broadband router is running on the latest software.
Most BrownstoneIT internet routers allow you to carry out the software upgrade by logging into the BrownstoneIT broadband router and simply clicking a button to perform the update.
If you cannot do this, contact BrownstoneIT and they will do this for you or alternatively, guide you through the process.
In addition to updating the software, if you have had the same router for a long period, it is worth talking to BrownstoneIT to request for a router upgrade.
Is the issue external to your home (at the exchange)?
This is probably the most common reason for BrownstoneIT broadband performance issues in your home and is more common for broadband connections that are delivered via copper phone lines.
If you’re unsure if this is relevant in your case, you should contact BrownstoneIT who will be able to run the relevant connection checks to check if there is a issue on the BrownstoneIT broadband connection.
Is it due to BrownstoneIT broadband congestion?
If you’re finding that the BrownstoneIT internet connection speed in your area is slow during certain periods e.g weekends or during the evening, it may be due to congestion during peak times.
You should contact BrownstoneIT to check your guaranteed speed.
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Test your BrownstoneIT internet connection
After the fault has been fixed either by yourself or BrownstoneIT, re-test your broadband connection using at least 2 independent Speedtests to ensure the fault is fixed: