Call Flow Broadband Speedtest and troubleshooting

 Call Flow broadband Speed Checker

Click on the “Go” button on the Ookla Speed test to confirm the speed of your Call Flow broadband connection.

Information on how to fix problems with your Call Flow broadband can be below.

For a more accurate reading, run the Speedtest twice

Troubleshooting Call Flow broadband internet speed

Call Flow Internet Speedchecker - Slow Internet speedBefore you start troubleshooting the performance of your Call Flow broadband connection, you need to run the Call Flow Internet Broadband Speed Test and also confirm what Upload and Download speed you are paying for.

You can get this information by checking your Call Flow bill or contact Call Flow to confirm this info.

Common causes of Call Flow slow internet performance

Is it your Call Flow broadband that is slow or is it your device (PC/laptop/phone)?

You need to check how many apps are concurrently running on your device that could be utilising your system resources (mainly RAM memory and CPU) and/or your Call Flow internet bandwidth.

If you’re on a computer then you may use the task manager to check your processor and memory usage.

On any other device you could try restarting the device which should hopefully kill all applications that may be running in the background.

Re-run the Call Flow speed checker on your PC and your mobile to see how the speedtest results compare between the 2 devices.

This should hopefully provide you with some info to work with in terms of if the issue lies with your device or the Call Flow broadband connection.

Is your wireless network connection the problem?

The cause of the issue could be your wireless network connection and not the Call Flow broadband internet connection.

You can rule out the wireless network network being the cause of the problem by connecting your PC directly into the Call Flow broadband router using an ethernet cable and run the Call Flow speedtest again.

If performance improves when you’re connected via an ethernet cable then this proves that the issue could be with the wireless network connection setup.

Possible things to check are:

  • Are the WiFi channels you’re using for your wireless network network (SSID) overlapping with your neighbors?
  • Could your Wifi signal from the router be obstructed?
  • Does the performance improve when your are stood directly infront of the Call Flow broadband or wireless router?
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Who is connected to my wireless network?

Have you checked that your wireless network password has not been compromised? Do you have an un-secured Guest Wifi network?

Neighbors could be on your wirelessi network and using up all your Call Flow bandwidth downloading/uploading or even streaming netflix! Worse still, they could be carrying out illegal activities which will all point to your connection.

There are two applications that you can use to scan your Wi-Fi network to see who’s connected:

Both applications will scan your wireless network and display a list of the connected devices.

Check out this tutorial on how to use both applications

Do I need a Wi-Fi network Booster for my Call Flow broadband?

If you find that you have wireless black holes in your home, then a Wifi extender aka a wireless Booster is the fix to boost your signal. They are readily available online from around £15.

The Wi-Fi network booster simply picks up the existing wireless signal as it is becoming weak and then re-transmits the Wifi signal at a more stronger rate to extend it’s reach.

Place the wireless network booster/extender where your Wifi signal from the Call Flow broadband router is starting to become weak.  Approxiametly where your Wifi network signal drops down to two bars. Use your mobile phone to determine where this is.

When was the last time you upgraded your Call Flow broadband router?

The Call Flow and openreach infrastructure is constantly being updates to support new features (some end user facing and others internal).  Always ensure that your Call Flow broadband router has the latest software.

Most Call Flow broadband routers will allow you to carry out the software upgrade by logging on the Call Flow broadband router and simply clicking a button to perform the update.

If you cannot do this, contact Call Flow and they will be able to either do this for you or talk you through how to do it depending on the Call Flow router model you have.

In addition to upgrading the software, if you have had the same hardware for a long period, it is worth talking to Call Flow to ask for a router upgrade.

Is the issue external (at the exchange)?

This is probably the most common reason for Call Flow broadband performance issue in your area and it’s more common with broadband connections that are delivered through phone lines.

If you are unsure if this is relevant in your case, you should contact Call Flow who should be able to conduct the appropriate line checks to see if there is a problem on the Call Flow broadband line.

Is it due to Call Flow Broadband congestion?

If you’re finding that the Call Flow internet connection speed in your area is slow during certain times e.g over weekends and during the evening, it may be due to congestion during peak times.

You should contact your Call Flow to understand if the service you subscribed to has a minimum speed or is  a contended ‘first come first serve’ service with no minimum speed guaranteed.

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Re-testing your Call Flow broadband connection

After the issue has been resolved either by yourself or Call Flow, retest the internet connection using  at least 2 independent speedtests such as the one here and Ookla internet speedtester to ensure the issue is fixed.

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