 Call Flow broadband Speed test
Simply click on the “Go” button below on the Ookla Speed Test to test the broadband speed of your Call Flow broadband connection.
Information on how to troubleshoot issues with your Call Flow internet connection are in the sections below the speed test widget.
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Troubleshooting Call Flow internet performance issues
Before you begin troubleshooting the performance of your Call Flow broadband connection, we recommend that you run a Call Flow Broadband Speed Test to benchmark your current connection speed.
It is a good idea to also find out the guaranteed minimum download speed that you on your broadband package from Call Flow.
You can find this info by checking a Call Flow broadband bill, your Call Flow contract or by contacting Call Flow.
Common causes of Call Flow’s slow broadband performance
Is it your Call Flow internet connection that is slow or could it be your device (laptop/smartphone/PC)?
You may need to consider the number of applications are running on your device.
The speed problem may be due to over-utilisation of your system resources i.e RAM/memory/CPU Processor and as opposed to an issue with Call Flow’s internet connection.
If you’re on a laptop then you may use the task manager to check your CPU and RAM usage.
On any other device, you could try restarting the device which should hopefully shut down all programs that may have been using up your device resources.
Run the Call Flow Speed test on your computer and your mobile to see how the speed test results compare between the 2 devices.
This should hopefully provide you with some information to work with in terms of if the issue is with your device or the Call Flow broadband connection.
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Is the wireless network the cause of the issue?
The root cause of the performance issue could be your internal Wifi network as opposed to the Call Flow internet connection.
You could rule out the Wifi network by simply connecting your computer directly into the Call Flow broadband router using an ethernet cable and run the Call Flow Speed checker again.
If the speed checker result is better when you are connected using a network cable, this proves that the problem could be with your Wi-Fi network.
Possible things to check:
- Are the Wireless channels that you are using for your wireless network (SSID) overlapping with the neighbors?
- Is the wireless network signal from the internet router obstructed?
- Does the speed improve when your are standing right in-front of the Call Flow wireless router?
Exactly who’s connected to my wireless network?
Have you checked that your Wi-Fi network password has not been hacked? Do you have an un-secured Wifi network? How secure is your Wifi network password? It could be time to update it.
Others could be on your Wifi network and eating up all the Call Flow speed by downloading, uploading or even streaming music or videos over your Call Flow internet connection! Worse than that, they may be conducting illegal activities over your Call Flow internet connection.
There are 3 applications that you can utlise to analyze your Wifi network to check who’s connected:
- Windows users can use Wireless network watcher
- IOS users can use whoFi (who is on my Wifi)
- wireless network scanning application WiFi Analyzer
The above applications scan your Wifi network and show you a list of the connected devices.
Do I need a wireless network booster for my Call Flow broadband?
You may discover that you have Wifi black holes in your property, a Wi-Fi network extender also known as a Wi-Fi Booster is the best solution to strengthen your wireless signal to cover any coverage holes.
The Wi-Fi network booster picks up your existing Wi-Fi network signal just as it is starting to become weaker and re-transmits the wireless signal to increase it’s reach.
Position the Wifi network booster near where your Wifi network signal from your Call Flow internet router is starting to become weaker.
Position it near where your wireless signal is dropping down to two bars. Walk around your house with a mobile phone to find where this location is.
When did you last upgrade the Call Flow broadband router?
The Call Flow and broadband infrastructure, in general, are constantly upgraded to provide new features and improve performance as technology evolves. Ensure that the Call Flow internet router is running on the most up to date software.
The majority of Call Flow broadband routers will allow you to perform the software upgrade by simply logging on the Call Flow broadband router and simply clicking on a button to start the update.
If you cannot do this, contact Call Flow and they will be able to do this for you or guide you through the process.
As well as updating the software, if you have had the same hardware for a long time, it’s probably worth speaking to Call Flow to request for a router upgrade.
Is the root cause of the issue outside your property (at the exchange)?
This is probably the most likely cause for Call Flow broadband performance problems in your property and it’s more common for broadband connections that are delivered using phone lines.
If you are unsure if this is relevant in your case, contact Call Flow who will be able to carry out the appropriate connection tests to see if there is a fault on the Call Flow internet line.
Is the issue due to Call Flow Internet congestion?
If you’re finding that the Call Flow internet connection speed in your area is slows down during certain periods e.g weekends and evenings, then it may be due to congestion during peak times.
You should speak to Call Flow to check your minimum speed.
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Re-testing your Call Flow internet connection
After the problem has been resolved either by yourself or Call Flow, retest your internet connection using at least two separate Speedtests to ensure the issue is resolved: