Call Flow Broadband Speedtest and troubleshooting
Call Flow broadband Speed test
Simply click on the “Go” button on the Ookla Speed Check to check the broadband speed of your Call Flow internet connection.
Information on how to fix issues with your Call Flow internet connection can be found below the Ookla Speed test widget.
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Troubleshooting Call Flow internet speed problems
Before you begin troubleshooting the performance of your Call Flow internet connection, we recommend that you run a Call Flow Broadband Speed Test to measure your current internet speed.
You may also want to confirm the minimum download speed you have subscribed to from Call Flow.
You can find this info by checking a Call Flow broadband bill, your Call Flow contract or by contacting Call Flow.
Possible causes of Call Flow’s slow internet performance
Is it your Call Flow internet connection that is running slow or could it be your device (PC/laptop/phone)?
You may need to consider how many applications are currently running on your device.
The performance problem could be due to over-utilization of your device’s resources e.g Memory/CPU and as opposed to an issue with Call Flow’s internet connection.
If you’re on a laptop then you may use the task manager to check your CPU and RAM usage.
On any other device, you should try rebooting the device which should hopefully terminate all apps that may be hogging your device resources.
Re-run the Call Flow Speed test on your personal computer and your phone to see how the results differ between the 2 devices.
This should hopefully give you more info to work with in terms of if the issue is with your device or the Call Flow internet connection.
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Is the Wifi network the cause of the slowness?
The cause of the performance issue could be your wireless network as opposed to the Call Flow broadband connection.
You could rule out the wireless by simply connecting your PC directly into the Call Flow broadband router using a network cable and then run the Call Flow Speedtest again.
If the performance improves when you are connected via a network cable, this indicates that the issue may be with your Wi-Fi network.
Possible things to investigate:
- Are the WiFi channels that you are using for your wireless network network (SSID) overlapping with your neighbours?
- Is the wireless signal from the wireless router obstructed?
- Does your performance improve when you’re standing right infront of the Call Flow internet router?
Who is connected to my wireless network?
Have you checked that your wireless network password has not been shared? Do you have an un-secured Wifi network? How strong is your wireless network password? It could be time to change it.
Neighbors could be using your wireless network and using up all your Call Flow bandwidth by downloading, uploading or even streaming music or video on your Call Flow internet connection! Worse than that, they may be conducting illegal activities over your Call Flow internet connection.
Here are three applications to use to analyze your Wifi network to see who is connected:
- Windows users can use Wireless network watcher
- MAC users can use whoFi (who is on my Wifi)
- wifi network troubleshooting application WiFi Analyzer
The above software will scan your Wi-Fi network and display a list of the connected devices.
Should I get a Wifi network booster for my Call Flow broadband?
You may find that there are wireless coverage holes at your home, a wireless extender aka a Wi-Fi Booster may be the best fix to boost your wireless signal to cover any black holes.
The wireless extender simply picks up your existing wireless network signal as it is becoming weaker and re-transmits the Wi-Fi network signal to increase it’s reach.
Position the wireless network booster/extender near where your Wi-Fi network signal from your Call Flow broadband router is becoming weaker.
Place it approximately where your Wifi signal drops down to 2 signal bars. Walk around your home with a tablet to determine where this location is.
When did you last upgrade the Call Flow broadband router?
The Call Flow and broadband infrastructure, in general, are constantly upgraded to provide new features and improve performance as technology evolves. Always ensure that your Call Flow broadband internet router is running the most up-to-date software.
The majority of Call Flow broadband routers allow you to carry out the software upgrade by simply logging into the Call Flow broadband router and simply clicking a button to do the upgrade.
If you cannot do this, contact Call Flow and they will be able to do this for you or talk you through performing the upgrade yourself.
In addition to upgrading the software, if you have had router for a long period, it may be worth speaking to Call Flow to ask for a hardware upgrade.
Is the fault outside your property (at the exchange)?
This is probably the most likely reason for Call Flow broadband performance issues in your area and it’s more common for broadband connections that are delivered via copper phone lines.
If you’re unsure if this is applicable to you, contact Call Flow who will be able to run the appropriate line checks to see if there is a problem on the Call Flow broadband connection.
Is it because of Call Flow Internet congestion?
If you are finding that the Call Flow internet connection speed in your area is slows down during certain periods e.g weekends and evenings, it may be because of congestion during peak hours.
You should contact Call Flow to check your guaranteed speed.
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Re-testing your Call Flow internet connection
After the issue has been fixed either by yourself or Call Flow, re-test your internet connection using at least 2 separate Speedtests to ensure the fault is fixed: