How to troubleshoot CHC Solutions internet speed problems

Before you begin troubleshooting the performance of your CHC Solutions internet connection, we suggest that you run a CHC Solutions Broadband Speedtest to confirm your current internet speed.

You may also want to confirm the guaranteed minimum download speed you are paying for from CHC Solutions.

You can find this info by checking your CHC Solutions broadband bill, your CHC Solutions contract or by contacting CHC Solutions.

Likely causes of CHC Solutions’s slow broadband performance

Is it the CHC Solutions internet connection that is slow or is it your device (PC/laptop/phone)?

You need to check the number of apps are currently running on your device.

The performance problem could be due to the over-utilisation of your device’s resources e.g Memory/CPU and as opposed to a problem with CHC Solutions’s internet connection.

If you’re on a PC then you may use the task manager to see your CPU and Memory utilization.

On other device, you could try restarting the device which hopefully should shutdown all applications that may be hogging your device resources.

Re-run the CHC Solutions Speedtest on your PC and your mobile to check how the results differ between the 2 devices.

This should hopefully give you more info to help determine whether the problem is with your PC/Smartphone or the CHC Solutions broadband connection.

• What exactly does the CHC Solutions download and upload speed mean?
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Is the wireless the cause of the issue?

The cause of the performance issue may be your Wifi as opposed to the CHC Solutions internet connection.

You can rule out the Wi-Fi network by simply connecting your computer directly to the CHC Solutions broadband router with an ethernet cable and run the CHC Solutions Speed checker again.

If the speed is better when you’re connected by an ethernet cable, this indicates that the issue may be with the wireless.

A number of things to check:

• Are the Wireless channels that you’re using for your wireless network (SSID) overlapping with your neighbors?
• Is the Wi-Fi network signal from the internet router obstructed?
• Does the performance improve when your are stood right infront of the CHC Solutions broadband router?

Who’s connected to my Wi-Fi network?

Have you checked that your Wi-Fi network password has not been shared? Do you have an un-secured Wi-Fi network? How secure is your Wi-Fi network password? It could be time to change it.

Neighbours could be on your Wifi network and eating up all the CHC Solutions speed by downloading, uploading or even streaming music or videos on your CHC Solutions broadband connection! Worse than that, they may be carrying out illegal activities using your CHC Solutions internet connection.

There are 3 applications to use to analyze your Wi-Fi network to check who is connected:

• Microsoft Windows users can use Wireless network watcher
• Apple users can use whoFi (who is on my Wifi)
• WiFi troubleshooting application WiFi Analyzer

The above software scan your Wi-Fi network and show you a list of the devices connected.

• How to check who’s on your CHC Solutions Wi-Fi network

Should I get a Wifi booster for my CHC Solutions broadband?

You may discover that there are Wifi black spots in your property, a Wi-Fi network extender aka a wireless Booster may be the best fix to increase your Wi-Fi signal to cover any black spots.

• Cheapest Wi-Fi Signal Boosters

The Wifi network extender simply picks up the existing Wifi network signal just as it is becoming weaker and re-transmits the Wifi signal to extend it’s coverage.

Place the Wi-Fi network booster where your wireless network signal from the CHC Solutions internet router is starting to become weaker.

Position it approximately where your Wifi network signal is dropping down to less than two bars. Walk around your home with a mobile phone to determine where this location is.

When was the last time you upgraded the CHC Solutions broadband router?

The CHC Solutions and broadband infrastructure, in general, are constantly upgraded to provide new features and improve performance as technology evolves.  Ensure that your CHC Solutions broadband internet router is running the most up to date software.

Most CHC Solutions broadband routers allow you to perform the software upgrade by logging on the CHC Solutions broadband router and simply clicking on a button to perform the upgrade.

If you cannot do this, get in touch with CHC Solutions and they will be able to do this for you or guide you through the process.

In addition to updating the software, if you have had the same router for a long period, it’s probably worth talking to CHC Solutions to ask for a hardware upgrade.

Is the problem external to your home (at the exchange)?

This is probably the most common cause for CHC Solutions broadband performance issues in your area and is more common for internet broadband connections that are delivered through phone lines.

If you are not sure if this is applicable to you, contact CHC Solutions who will be able to conduct the relevant line checks to check if there is a fault on the CHC Solutions internet line.

Is it because of CHC Solutions broadband congestion?

If you’re finding that the CHC Solutions broadband connection speed in your area is slows down during certain times e.g over weekends and during the evening, it may be because of congestion during peak hours.

• What is Broadband Contention Ratio and does CHC Solutions have contention?

You should contact CHC Solutions to check your minimum speed.

Re-testing your CHC Solutions internet connection

After the issue has been resolved either by yourself or CHC Solutions, re-test your internet connection using  at least 2 separate Speedtests to ensure the fault is resolved:

• • How to the ookla internet broadband speed checker to test your CHC Solutions broadband
  • Check your CHC Solutions internet speed using Ookla Offical Speed Test
  • Test your CHC Solutions internet connectionspeed using fast.com speed test
  • Check My Broadband Speed Checker CHC Solutions broadband speed checker
  • • 0845UK Internet Speed Checker and troubleshooting