CHC Solutions Internet Speedtest and troubleshooting
CHC Solutions internet Speed Checker
Simply click on the “Go” button below on the Ookla Speed Check to check the internet speed of your CHC Solutions internet connection.
Information on how to fix issues with your CHC Solutions broadband can be found below.
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How to troubleshoot CHC Solutions internet performance issues
Before you begin troubleshooting the performance of your CHC Solutions broadband connection, we suggest that you perform a CHC Solutions Broadband Speedtest to measure your current internet speed.
It is also a good idea find out the guaranteed minimum download speed you have subscribed to from CHC Solutions.
You can find this information by checking a CHC Solutions broadband bill, your CHC Solutions contract or by contacting CHC Solutions.
Possible causes of CHC Solutions’s slow broadband speed
Is it your CHC Solutions broadband that is running slow or is it your device (PC/laptop/phone)?
You may need to check how many apps are running on your device.
The performance problem could be due to over-utilization of your system resources e.g Memory/CPU and as opposed to an issue with CHC Solutions’s broadband connection.
If you are on a computer then you can use the task manager to see your CPU and Memory utilization.
On any other device, you could try restarting the device which hopefully will shutdown all apps that may have been hogging system resources.
Re-run the CHC Solutions Speed test on your personal computer and your phone to check how the speed test results differ between the two devices.
Hopefully this should give you more info to work with in terms of whether the problem lies with your device or the CHC Solutions internet connection.
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Is your wireless network the problem?
The cause of the performance problem may be your Wifi network and not the CHC Solutions internet connection.
You could rule out the wireless by connecting your computer directly to the CHC Solutions broadband router with a network cable and then run the CHC Solutions Speed checker again.
If the speed improves when you are connected via an ethernet cable, this indicates that the issue could be with the Wifi.
A number of things to investigate:
- Are the WiFi channels that you’re using for your wireless network network (SSID) overlapping with your neighbors?
- Is your wireless network signal from the wireless router obstructed?
- Does the performance improve when your are stood directly infront of the CHC Solutions wireless router?
Exactly who’s connected to my wireless network?
Have you checked that your Wi-Fi network password has not been hacked? Do you have an open Wifi network? How complex is your Wifi network password? It may be time to update it.
Neighbors could be on your wireless network and eating up all the CHC Solutions speed by downloading, uploading or even streaming music or videos over your CHC Solutions broadband connection! Worse still, they could be carrying out illegal activities using your CHC Solutions broadband connection.
There are three applications to use to analyse your wireless network to check who’s connected:
- Microsoft Windows users can use Wireless network watcher
- MAC users can use whoFi (who is on my Wifi)
- wireless network troubleshooting application WiFi Analyzer
The above applications analyse your Wifi network and show you a list of the connected devices.
Should I get a Wifi network booster for my CHC Solutions broadband?
You may find that you have wireless black spots in your home, a wireless extender also known as a Wi-Fi Booster may be the best fix to strengthen your Wifi signal to cover any coverage gaps.
The wireless network extender picks up the existing wireless network signal as it is becoming weaker and re-transmits the Wi-Fi network signal to increase it’s coverage.
Place the wireless network booster near where your Wi-Fi network signal from the CHC Solutions internet router is starting to become weaker.
Place it near where your wireless signal drops down to 2 signal bars. Walk around your property with a tablet to try and establish where this is.
When did you last upgrade the CHC Solutions internet router?
The CHC Solutions and broadband infrastructure, in general, are frequently updated to support new features and improve performance as technology evolves. Ensure that your CHC Solutions broadband router is running the most up-to-date software.
The majority of CHC Solutions internet routers allow you to carry out the software update by simply logging into the CHC Solutions broadband router and simply clicking on a button to start the update.
If you cannot do this, contact CHC Solutions and they will be able to perform the upgrade for you or talk you through the process.
In addition to upgrading the software, if you have had the same hardware for a long period, it’s worth speaking to CHC Solutions to ask for a router upgrade.
Is the root cause of the issue external to your home (at the exchange)?
This is probably the most likely reason for CHC Solutions broadband performance issues in your home and is more common with broadband connections that are delivered through copper phone lines.
If you are not sure if this is applicable to you, you should contact CHC Solutions who will be able to conduct the relevant line checks to see if there is a fault on the CHC Solutions internet connection.
Is the issue due to CHC Solutions broadband congestion?
If you’re finding that the CHC Solutions internet connection speed in your area is slows down during certain times e.g weekends or evenings, it may be because of congestion during peak times.
You should speak to CHC Solutions to find out your minimum speed.
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Re-testing your CHC Solutions broadband connection
After the fault has been resolved either by yourself or CHC Solutions, re-test your internet connection using at least 2 independent Speedtests to ensure the issue is fixed: