CHC Solutions Internet Speed test and troubleshooting
CHC Solutions internet Speed Checker
Click on the “Go” button on the Ookla Speed Checker to test the internet speed of your CHC Solutions broadband connection.
Details on how to troubleshoot problems with your CHC Solutions internet connection can be found below the Ookla Speed test widget.
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How to troubleshoot CHC Solutions internet speed problems
Before you start troubleshooting the performance of your CHC Solutions broadband connection, we suggest that you run a CHC Solutions Internet Speedtest to confirm your current connection speed.
It is a good idea to also find out the minimum download speed that you are paying for from CHC Solutions.
You can find this information by checking your CHC Solutions broadband bill, your CHC Solutions contract or by contacting CHC Solutions.
Possible causes of CHC Solutions’s slow broadband speed
Is it your CHC Solutions broadband that is slow or could it be your device (PC/laptop/phone)?
You may need to consider the number of applications are currently running on your device.
The speed problem may be due to the over-utilization of your system resources e.g RAM/CPU Processor and as opposed to a problem with CHC Solutions’s internet connection.
If you are on a laptop then you can use the task manager to check your CPU and Memory usage.
On other device, you should try restarting the device which hopefully should shut down all applications that may be hogging your systems resources.
Re-run the CHC Solutions Speed checker on your PC and your mobile phone to check how the results compare between the 2 devices.
This should hopefully give you more information to help determine whether the problem lies with your device or the CHC Solutions internet connection.
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Is the Wifi the problem?
The root cause of the performance issue may be your Wifi as opposed to the CHC Solutions internet connection.
You can rule out the Wifi by connecting your PC directly into the CHC Solutions broadband router with an ethernet cable and run the CHC Solutions Speedtest again.
If the speed test result improves when you’re connected by a network cable, this indicates that the problem may be with the Wifi.
Possible things to look further into:
- Are the WiFi channels that you are using for your Wifi network network (SSID) overlapping with your neighbours?
- Is the Wifi signal from the internet router obstructed?
- Does your performance get better when your are stood right in-front of the CHC Solutions wireless router?
Who is connected to my wireless network?
Have you checked that your Wifi network password has not been shared? Do you have an open Wifi network? How complex is your Wifi network password? It could be time to update it.
Neighbors could be on your Wifi network and eating up all your CHC Solutions speed by downloading, uploading or even streaming music or videos on your CHC Solutions broadband connection! Worse still, they could be carrying out illegal activities using your CHC Solutions broadband connection.
There are 3 apps that you can potentially utlise to analyse your Wi-Fi network to check who is connected:
- Microsoft users can use Wireless network watcher
- IOS users can use whoFi (who is on my Wifi)
- wireless network scanning tool WiFi Analyzer
The above software analyse your wireless network and show you a list of the devices connected.
Do I need a wireless network booster for my CHC Solutions broadband?
If you find that you have wireless coverage holes in your house, a Wi-Fi network extender aka a wireless Booster is the best fix to increase your Wi-Fi signal to cover any black spots.
The Wi-Fi network extender simply picks up the existing wireless network signal just as it is becoming weaker and re-transmits the wireless signal to extend it’s coverage.
Place the wireless booster/extender near where your Wi-Fi network signal from the CHC Solutions broadband router is becoming weaker.
Position it approximately where your Wifi signal drops down to two bars. Walk around your home with a tablet to try and establish where this is.
When did you last upgrade the CHC Solutions broadband router?
The CHC Solutions and broadband infrastructure, in general, are frequently upgraded to support new features and improve reliability as technology evolves. Ensure that the CHC Solutions broadband router is running on the most up to date software.
Most CHC Solutions internet routers will allow you to perform the software update by logging on the CHC Solutions broadband router and simply clicking on a button to do the update.
If you can’t do this, get in touch with CHC Solutions and they will perform the upgrade for you or talk you through performing the upgrade yourself.
As well as updating the software, if you have had router for a long period, it’s worth speaking to CHC Solutions to request for a hardware upgrade.
Is the issue outside your property (at the exchange)?
This is probably the most likely cause for CHC Solutions broadband performance issues in your property and it’s more common with broadband connections that are delivered through copper phone lines.
If you’re not sure if this is applicable to you, contact CHC Solutions who will be able to run the appropriate connection tests to check if there is a problem on the CHC Solutions internet line.
Is the performance issue due to CHC Solutions broadband congestion?
If you’re finding that the CHC Solutions broadband connection speed in your area is slow during certain periods i.e. weekends and evenings, it may be due to congestion during peak times.
You should contact CHC Solutions to find out your minimum speed.
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Test your CHC Solutions internet connection
After the fault has been fixed either by yourself or CHC Solutions, retest the broadband connection using at least two independent Speedtests to ensure the issue is resolved: