Chess Telecom internet Speed test

Click on the “Go” button on the Ookla Speed Check to test the internet speed of your Chess Telecom broadband connection.

Details on how to troubleshoot problems with your Chess Telecom broadband are in the sections below.

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Troubleshooting Chess Telecom internet performance issues

Before you begin troubleshooting the performance of your Chess Telecom internet connection, we suggest that you run a Chess Telecom Broadband Speed Test to benchmark your current connection speed.

It is also a good idea confirm the minimum download speed that you have subscribed to from Chess Telecom.

You can find this information by checking a Chess Telecom broadband bill, your Chess Telecom contract or by contacting Chess Telecom.

Probable causes of Chess Telecom’s slow internet speed

Is it your Chess Telecom broadband that is slow or could it be your device (PC/laptop/phone)?

You may need to check the number of applications are currently running on your device.

The performance problem may be due to over-utilization of your device’s resources i.e RAM/memory/CPU and not a problem with Chess Telecom’s internet connection.

If you’re on a laptop then you can use the task manager to check your CPU and RAM usage.

On other device, you should try rebooting the device which should hopefully terminate all apps that may be using up your systems resources.

Run the Chess Telecom Speed test on your personal computer and your mobile to check how the speed test results compare between the two devices.

This should hopefully give you some info to work with in terms of whether the issue lies with your device or the Chess Telecom internet connection.

Is your Wi-Fi network the issue?

The root cause of the performance issue could be your wireless as opposed to the Chess Telecom internet connection.

You could rule out the wireless network by simply connecting your PC directly into the Chess Telecom broadband router with a network cable and then run the Chess Telecom Speedtest again.

If the speed test result is better when you are connected via an ethernet cable, this proves that the issue may be with the Wifi.

A few other things to check:

Are the Wireless channels that you are using for your Wifi network (SSID) overlapping with your neighbors?
Is the wireless signal from the wireless router obstructed?
Does your performance improve when you’re stood right in-front of the Chess Telecom internet router?

Exactly who’s connected to my Wifi network?

Have you checked that your Wi-Fi network password has not been compromised? Do you have an un-secured wireless network? How complex is your Wi-Fi network password? It may be time to update it.

Others could be using your wireless network and using up all your Chess Telecom speed by downloading, uploading or even streaming music or video over your Chess Telecom broadband connection! Worse still, they could be conducting illegal activities over your Chess Telecom internet connection.

Here are 3 apps to utlise to scan your Wi-Fi network to see who is connected:

Microsoft Windows users can use Wireless network watcher
MAC users can use whoFi (who is on my Wifi)
wifi network troubleshooting application WiFi Analyzer

The above software scan your Wi-Fi network and produce a list of the devices connected.

How to check who is on your Chess Telecom wireless network

Should I get a wireless network booster for my Chess Telecom broadband?

You may discover that you have Wi-Fi coverage gaps at your house, a Wifi network extender also known as a Wi-Fi Booster may be the best solution to strengthen your wireless signal to cover any black holes.

Cheapest Wifi Signal Boosters

The Wifi extender picks up your existing Wi-Fi network signal as it is starting to become weaker and re-transmits the wireless signal to extend it’s coverage.

Position the Wifi network booster/extender near where your wireless signal from your Chess Telecom broadband router is becoming weaker.

Place it approximately where your wireless signal drops down to less than 2 signal bars. Walk around your house with a mobile phone to determine where this location is.

When was the last time you upgraded the Chess Telecom internet router?

The Chess Telecom and broadband infrastructure, in general, are frequently upgraded to provide new features and improve reliability as technology evolves. Ensure that the Chess Telecom broadband internet router is running on the latest software.

Most Chess Telecom internet routers will allow you to perform the software upgrade by logging on the Chess Telecom broadband router and simply clicking a button to do the update.

If you cannot do this, get in touch with Chess Telecom and they will do this for you or talk you through the process.

As well as updating the software, if you have had hardware for a long time, it’s worth speaking to Chess Telecom to request for a router upgrade.

Is the fault outside your property (at the exchange)?

This is probably the most likely cause for Chess Telecom broadband performance problems in your area and it’s more common with internet broadband connections that are delivered via phone lines.

If you are unsure if this is applicable to you, you should contact Chess Telecom who should be able to carry out the relevant connection tests to see if there is a issue on the Chess Telecom internet connection.

Is the issue due to Chess Telecom Internet congestion?

If you are finding that the Chess Telecom internet connection speed in your area is slows down during certain times i.e. over weekends and during the evening, then it may be because of congestion during peak times.

What is Broadband Contention Ratio and does Chess Telecom have contention?

You should speak to Chess Telecom to check your minimum speed.

Find Best Alternatives to Chess Telecom Broadband

Test your Chess Telecom broadband connection

After the problem has been resolved either by yourself or Chess Telecom, re-test your internet connection using at least two independent Speedtests to ensure the issue is fixed:

Chess Telecom Internet Speed test and troubleshooting