Chess Telecom Broadband Speed test and troubleshooting

 Chess Telecom broadband Speed Checker

Click on the “Go” button on the Ookla Speed Checker to confirm the speed of your Chess Telecom internet connection.

Information on how to troubleshoot problems with your Chess Telecom broadband can be below.

For a more accurate reading, run the Speedtest twice


How to troubleshoot Chess Telecom broadband internet speed

Chess Telecom Internet speedtest - Slow Internet speedBefore starting to troubleshoot the performance of your Chess Telecom broadband connection, you need to run the Chess Telecom Internet Broadband speedtest and also confirm what Upload and Download speed you are paying for.

You can get this info by checking your Chess Telecom bill or contact Chess Telecom to confirm this information.

Common causes of Chess Telecom slow broadband performance

Is it your Chess Telecom broadband that is slow or is it your device (PC/laptop/phone)?

You need to consider how many apps are concurrently running on your device that could be using your system resources (mainly RAM memory and CPU) and/or your Chess Telecom internet bandwidth.

If you are on a PC then you may use the task manager to check your processor and RAM utilization.

On any other device you should try rebooting the device which should hopefully shut down all applications that may be running in the background.

Re-run the Chess Telecom speedtest on your computer and your mobile to see how the speedtest results compare between the 2 devices.

This should hopefully give you some information to work with in terms of if the problem lies with your device or the Chess Telecom internet connection.

Is your wireless connection the problem?

The cause of the problem could be your wireless connection and not the Chess Telecom broadband internet connection.

You could rule out the Wifi network network being the cause of the problem by connecting your PC directly into the Chess Telecom broadband router using a network cable and run the Chess Telecom speedtest again.

If speed is better when you are connected by an ethernet cable then this proves that the problem may be with the Wifi connection setup.

Possible things to investigate are:

  • Are the WiFi channels you’re using for your Wi-Fi network network (SSID) overlapping with your neighbors?
  • Could the Wifi network signal from the router be obstructed?
  • Does the performance improve when your are standing directly in-front of the Chess Telecom broadband or wireless router?
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Who is connected to my Wi-Fi network?

Have you checked that your Wifi network password has not been compromised? Do you have an un-secured Guest Wi-Fi network?

Neighbors could be using your Wifii network and eating up all your Chess Telecom bandwidth downloading/uploading or even streaming netflix! Worse still, they could be carrying out illegal activities which will all lead to your connection.

There are 2 applications that you can use to scan your Wifi network to check who’s connected:

Both applications will scan your wireless network and show you a list of the connected devices.

Check out this tutorial on how to use both applications

Do I need a Wifi Booster for my Chess Telecom broadband?

If you find that you have wireless black holes in your house, then a Wifi extender aka a Wi-Fi Booster is the solution to boost your signal. They are readily available online from around £15.

The Wifi booster simply picks up the existing wireless signal as it is becoming weak and then re-transmits the wireless signal at a more stronger rate to extend it’s reach.

Place the Wi-Fi network booster/extender where your Wi-Fi network signal from the Chess Telecom broadband router is becoming weak.  Approxiametly where your wireless network signal drops down to 2 bars. Use your mobile phone to determine where this is.

When was the last time you upgraded your Chess Telecom broadband router?

The Chess Telecom and openreach infrastructure is constantly being updates to support new features (some customer facing and others internal).  Always ensure that the Chess Telecom broadband router has the latest software.

Most Chess Telecom broadband routers will allow you to carry out the software upgrade by logging on the Chess Telecom broadband router and simply clicking a button to do the update.

If you cannot do this, contact Chess Telecom and they are able to either do this for you or guide you through how to do it depending on the Chess Telecom router model you have.

In addition to updating the software, if you have had the same hardware for a long time, it’s worth talking to Chess Telecom to ask for a hardware upgrade.

Is the problem external (at the exchange)?

This is probably the most likely reason for Chess Telecom broadband performance issue in your area and is more common for broadband connections that are delivered using phone lines.

If you are unsure if this is applicable to you, you should contact Chess Telecom who should be able to conduct the appropriate connection checks to see if there is a fault on the Chess Telecom internet line.

Is it due to Chess Telecom Internet congestion?

If you are finding that the Chess Telecom internet connection speed in your area is slow during certain periods e.g over weekends and during the evening, it may be due to congestion during peak times.

You should contact your Chess Telecom to find out if the service you subscribed to has a guaranteed speed or is  a contended ‘first come first serve’ service with no minimum speed guaranteed.

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Re-testing your Chess Telecom broadband connection

After the fault has been fixed either by yourself or Chess Telecom, retest the broadband connection using  at least 2 independent speedtests such as the one here and Ookla internet speedtester to ensure the issue is fixed.

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