Chess Telecom broadband Speed Checker
Simply click on the “Go” button on the Ookla Speed Checker to check the broadband speed of your Chess Telecom internet connection.
Information on how to fix issues with your Chess Telecom internet connection are in the sections below the speed test widget.
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How to troubleshoot Chess Telecom broadband performance problems
Before you begin troubleshooting the speed of your Chess Telecom internet connection, we suggest that you perform a Chess Telecom Broadband Speed Test to measure your current internet speed.
Also find out the guaranteed minimum download speed you have subscribed to from Chess Telecom.
You can find this info by checking a Chess Telecom broadband bill, your Chess Telecom contract or by contacting Chess Telecom.
Common causes of Chess Telecom’s slow internet speed
Is it the Chess Telecom internet connection that is slow or is it your device (laptop/smartphone/PC)?
You may need to check the number of apps are running on your device.
The speed problem could be due to the over-utilization of your system resources i.e Memory/CPU and not an issue with Chess Telecom’s broadband connection.
If you’re on a PC then you can use the task manager to see your Processor and RAM usage.
On other device, you could try restarting the device which should hopefully shutdown all apps that may be using up your systems resources.
Re-run the Chess Telecom Speedtest on your personal computer and your mobile to check how the results compare between the 2 devices.
This should hopefully provide you with some information to help determine whether the issue lies with your PC/Smartphone or the Chess Telecom broadband connection.
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Is your Wifi the cause of the issue?
The root cause of the performance problem could be your Wifi network and not the Chess Telecom broadband connection.
You can rule out the wireless by simply connecting your PC directly to the Chess Telecom broadband router with an ethernet cable and then run the Chess Telecom Speedtest again.
If the result improves when you are connected using an ethernet cable, this indicates that the issue could be with your internal wireless network.
A number of things to investigate:
- Are the Wireless channels that you are using for your Wifi network (SSID) overlapping with the neighbours?
- Is the Wi-Fi network signal from the internet router obstructed?
- Does your speed improve when your are stood directly infront of the Chess Telecom internet router?
Who is connected to my Wifi network?
Have you checked that your Wifi network password has not been compromised? Do you have an open Wifi network? How complex is your Wifi network password? It could be time to change it.
Others could be on your wireless network and using up all the Chess Telecom speed by downloading, uploading or even streaming music or videos on your Chess Telecom internet connection! Worse than that, they could be conducting illegal activities over your Chess Telecom broadband connection.
Here are three apps that you can utlise to analyze your Wifi network to see who’s connected:
- Microsoft users can use Wireless network watcher
- IOS users can use whoFi (who is on my Wifi)
- Wireless troubleshooting application WiFi Analyzer
The above applications will scan your Wifi network and produce a list of the connected devices.
Do I need a Wi-Fi network booster for my Chess Telecom broadband?
If you find that you have wireless black spots in your house, a Wifi network extender also known as a Wifi Booster is the best solution to increase your Wi-Fi signal to cover any coverage holes.
The wireless network extender simply picks up the existing wireless network signal as it is becoming weaker and re-transmits the wireless network signal to extend it’s coverage.
Place the wireless network booster near the position where your Wifi network signal from your Chess Telecom internet router is becoming weaker.
Place it near where your Wi-Fi network signal drops down to two signal bars. Walk around your property with a smartphone to try and establish where this location is.
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When did you last upgrade the Chess Telecom broadband router?
The Chess Telecom and broadband infrastructure, in general, are constantly upgraded to support new features and improve reliability as technology evolves. Always ensure that your Chess Telecom broadband internet router is running on the latest software.
Most Chess Telecom internet routers will allow you to perform the software update by simply logging into the Chess Telecom broadband router and simply clicking on a button to start the upgrade.
If you cannot do this, contact Chess Telecom and they will do this for you or talk you through performing the upgrade yourself.
As well as updating the software, if you have had the same hardware for a long period, it’s probably worth talking to Chess Telecom to ask for a router upgrade.
Is the root cause of the issue outside your property (at the exchange)?
This is probably the most common cause for Chess Telecom broadband performance problems in your home and is more common for broadband connections that are delivered via copper phone lines.
If you are unsure if this is relevant in your case, contact Chess Telecom who will be able to conduct the relevant line checks to check if there is a fault on the Chess Telecom broadband line.
Is the performance issue because of Chess Telecom Internet congestion?
If you’re finding that the Chess Telecom internet connection speed in your area is slow during certain times i.e. over weekends or during the evening, it may be because of congestion during peak hours.
You should contact Chess Telecom to check your guaranteed speed.
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Test your Chess Telecom internet connection
After the issue has been resolved either by yourself or Chess Telecom, retest the internet connection using at least 2 independent Speedtests to ensure the issue is fixed: