 Chilly Hippo broadband Speed Checker
Click on the “Go” button on the Ookla Speed Test to test the broadband speed of your Chilly Hippo broadband connection.
Information on how to fix issues with your Chilly Hippo internet connection are in the sections below the speed test widget.
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How to troubleshoot Chilly Hippo broadband speed problems
Before you start troubleshooting the performance of your Chilly Hippo internet connection, we suggest that you perform a Chilly Hippo Broadband Speedtest to benchmark your current internet speed.
Also confirm the guaranteed minimum download speed you are paying for from Chilly Hippo.
You can get this info by checking a Chilly Hippo broadband bill, your Chilly Hippo contract or by contacting Chilly Hippo.
Possible causes of Chilly Hippo’s slow internet speed
Is it your Chilly Hippo internet connection that is running slow or is it your device (PC/laptop/phone)?
You may need to check how many applications are running on your device.
The performance problem may be due to the over-utilization of your device’s resources i.e Memory/CPU Processor and not a problem with Chilly Hippo’s internet connection.
If you are on a PC then you may use the task manager to check your CPU and RAM utilization.
On any other device, you should try restarting the device which hopefully should shut down all apps that may be using up system resources.
Re-run the Chilly Hippo Speed test on your computer and your mobile phone to check how the speed test results differ between the two devices.
This should hopefully give you some info to work with in terms of if the issue is with your PC/Smartphone or the Chilly Hippo broadband connection.
- What exactly does the Chilly Hippo download and upload speed mean?
- Who’s the best Broadband Service Provider in the UK?
- Five tips to speed up your Chilly Hippo Internet speed
- DNS hack to improve internet browsing speed on Chilly Hippo
Is the wireless the cause of the issue?
The root cause of the performance problem may be your Wifi as opposed to the Chilly Hippo internet connection.
You can rule out the Wifi network by connecting your computer directly to the Chilly Hippo broadband router using an ethernet cable and then run the Chilly Hippo Speed test again.
If the speed checker result is better when you’re connected using a network cable, this proves that the issue could be with your internal wireless network.
A number of things to check:
- Are the WiFi channels that you’re using for your Wifi network (SSID) overlapping with your neighbours?
- Is your Wi-Fi network signal from the wireless router obstructed?
- Does your performance get better when your are stood directly infront of the Chilly Hippo wireless router?
Who is connected to my Wifi network?
Have you checked that your wireless network password has not been hacked? Do you have an un-secured wireless network? How secure is your Wifi network password? It may be time to change it.
Neighbours could be using your Wi-Fi network and eating up all the Chilly Hippo speed by downloading, uploading or even streaming music or videos over your Chilly Hippo broadband connection! Worse than that, they could be carrying out illegal activities over your Chilly Hippo broadband connection.
There are 3 apps that you can potentially utlise to analyse your Wi-Fi network to check who’s connected:
- Microsoft Windows users can use Wireless network watcher
- IOS users can use whoFi (who is on my Wifi)
- WiFi troubleshooting tool WiFi Analyzer
The above software will scan your wireless network and display a list of the connected devices.
Should I get a Wi-Fi network booster for my Chilly Hippo broadband?
You may find that there are wireless coverage gaps in your home, a Wi-Fi network extender also known as a wireless Booster is the best fix to boost your wireless signal to cover any coverage holes.
The Wi-Fi network booster simply picks up the existing wireless network signal as it is becoming weaker and re-transmits the wireless network signal to extend it’s coverage.
Position the Wifi extender near the position where your wireless signal from your Chilly Hippo internet router is starting to become weaker.
Position it near where your Wifi signal is dropping down to 2 bars. Walk around your home with a tablet to find where this is.
When did you last upgrade the Chilly Hippo broadband router?
The Chilly Hippo and broadband infrastructure, in general, are constantly updated to provide new features and improve performance as technology evolves. Ensure that the Chilly Hippo internet router is running the most up-to-date software.
The majority of Chilly Hippo broadband routers will allow you to carry out the software update by logging into the Chilly Hippo broadband router and simply clicking a button to perform the upgrade.
If you cannot do this, contact Chilly Hippo and they will perform the upgrade for you or guide you through performing the upgrade yourself.
As well as upgrading the software, if you have had hardware for a long time, it’s worth talking to Chilly Hippo to request for a router upgrade.
Is the issue external to your home (at the exchange)?
This is probably the most common reason for Chilly Hippo broadband performance issues in your home and is more common for internet broadband connections that are delivered through phone lines.
If you’re not sure if this is relevant in your case, contact Chilly Hippo who will be able to run the relevant connection tests to see if there is a issue on the Chilly Hippo broadband line.
Is the issue due to Chilly Hippo Internet congestion?
If you are finding that the Chilly Hippo broadband connection speed in your area is slows down during certain times e.g weekends and during the evening, then it may be because of congestion during peak hours.
You should contact Chilly Hippo to check your minimum speed.
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Test your Chilly Hippo internet connection
After the issue has been fixed either by yourself or Chilly Hippo, retest the internet connection using at least two independent Speedtests to ensure the problem is fixed: