Chilly Hippo broadband Speed test
Click on the “Go” button below on the Ookla Speed Checker to test the internet speed of your Chilly Hippo broadband connection.
Information on how to fix issues with your Chilly Hippo broadband are in the sections below the Ookla Speed checker widget.
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Troubleshooting Chilly Hippo broadband performance issues
Before you start troubleshooting the performance of your Chilly Hippo broadband connection, we recommend that you run a Chilly Hippo Internet Speed Test to measure your current connection speed.
You may also want to find out the minimum download speed that you have subscribed to from Chilly Hippo.
You can get this info by checking a Chilly Hippo broadband bill, your Chilly Hippo contract or by contacting Chilly Hippo.
Probable causes of Chilly Hippo’s slow internet speed
Is it the Chilly Hippo internet connection that is running slow or is it your device (PC/laptop/phone)?
You need to check how many applications are currently running on your device.
The performance problem could be due to over-utilisation of your device’s resources i.e RAM/memory/CPU and not a problem with Chilly Hippo’s broadband connection.
If you’re on a computer then you can use the task manager to check your Processor and Memory usage.
On any other device, you should try restarting the device which hopefully will shut down all programs that may be using up your systems resources.
Re-run the Chilly Hippo Speed checker on your computer and your phone to see how the speedtest results compare between the 2 devices.
Hopefully this should provide you with more info to work with in terms of if the problem lies with your PC/Smartphone or the Chilly Hippo broadband connection.
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Is the wireless network the cause of the issue?
The cause of the performance problem could be your Wifi and not the Chilly Hippo internet connection.
You can rule out the wireless network by connecting your computer directly to the Chilly Hippo broadband router with an ethernet cable and run the Chilly Hippo Speed test again.
If the result improves when you are connected by an ethernet cable, this proves that the problem may be with your Wifi network.
A number of things to look further into:
- Are the Wireless channels that you’re using for your Wifi network network (SSID) overlapping with the neighbors?
- Is your Wifi signal from the broadband router obstructed?
- Does your speed improve when you’re standing directly in-front of the Chilly Hippo internet router?
Who’s connected to my Wi-Fi network?
Have you checked that your wireless network password has not been compromised? Do you have an un-secured wireless network? How complex is your Wi-Fi network password? It could be time to change it.
Neighbors could be on your Wifi network and eating up all your Chilly Hippo speed by downloading, uploading or even streaming music or video over your Chilly Hippo internet connection! Worse still, they may be carrying out illegal activities on your Chilly Hippo broadband connection.
There are 3 apps to utlise to scan your Wifi network to check who is connected:
- Microsoft Windows users can use Wireless network watcher
- Apple users can use whoFi (who is on my Wifi)
- wireless network scanning application WiFi Analyzer
The above apps will scan your Wi-Fi network and show you a list of the everything on your wifi.
Do I need a wireless network booster for my Chilly Hippo broadband?
If you discover that you have Wi-Fi coverage gaps in your house, a Wi-Fi network extender also known as a Wifi Booster may be the best solution to increase your Wi-Fi signal to cover any black holes.
The Wi-Fi network extender picks up your existing wireless signal as it is becoming weaker and re-transmits the wireless network signal to increase it’s coverage.
Position the Wifi booster near where your wireless network signal from your Chilly Hippo internet router is becoming weaker.
Position it approximately where your Wifi signal drops down to 2 bars. Walk around your house with a mobile phone to find where this is.
When was the last time you upgraded the Chilly Hippo broadband router?
The Chilly Hippo and broadband infrastructure, in general, are constantly updated to support new features and improve reliability as technology evolves. Ensure that your Chilly Hippo broadband router is running the latest software.
The majority of Chilly Hippo broadband routers allow you to carry out the software upgrade by logging on the Chilly Hippo broadband router and simply clicking a button to perform the update.
If you can’t do this, get in touch with Chilly Hippo and they will do this for you or alternatively, guide you through performing the upgrade yourself.
In addition to updating the software, if you have had hardware for a long time, it’s probably worth speaking to Chilly Hippo to request for a router upgrade.
Is the issue outside your property (at the exchange)?
This is probably the most common reason for Chilly Hippo broadband performance issues in your area and it’s more common for broadband connections that are delivered using copper phone lines.
If you are not sure if this is relevant in your case, you should contact Chilly Hippo who should be able to run the appropriate connection checks to see if there is a issue on the Chilly Hippo broadband line.
Is the issue because of Chilly Hippo Internet congestion?
If you’re finding that the Chilly Hippo broadband connection speed in your area is slow during certain periods e.g over weekends or during the evening, it may be because of congestion during peak times.
You should contact Chilly Hippo to check your minimum speed.
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Test your Chilly Hippo broadband connection
After the issue has been fixed either by yourself or Chilly Hippo, re-test your internet connection using at least 2 independent Speedtests to ensure the problem is resolved: