Chilly Hippo Internet Speed test and troubleshooting

 Chilly Hippo broadband Speed test

Click on the “Go” button on the Ookla Speed Checker to check the speed of your Chilly Hippo broadband connection.

Information on how to fix issues with your Chilly Hippo broadband can be below.

For a more accurate reading, run the Speedtest twice


Troubleshooting Chilly Hippo broadband internet performance

Chilly Hippo Internet Speedchecker - Slow Internet speedBefore starting to troubleshoot the performance of your Chilly Hippo internet connection, you firstly need to run the Chilly Hippo Internet Broadband speedtest and also confirm what Upload and Download speed that you have subscribed to.

You can get this information by checking your Chilly Hippo bill or contact Chilly Hippo to confirm this info.

Common causes of Chilly Hippo slow broadband speed

Is it your Chilly Hippo broadband that is slow or is it your device (PC/laptop/phone)?

You need to consider how many applications are concurrently running on your device that could be using your system resources (mainly RAM memory and CPU) and/or your Chilly Hippo internet bandwidth.

If you’re on a computer then you may use the task manager to check your processor and RAM utilisation.

On any other device you could try restarting the device which should hopefully shutdown all programs that may have been running in the background.

Re-run the Chilly Hippo speedtest on your PC and your mobile phone to see how the speedtest results compare between the 2 devices.

This should hopefully provide you with some info to work with in terms of whether the issue lies with your device or the Chilly Hippo broadband connection.

Is your Wi-Fi network connection the problem?

The cause of the problem could be your Wi-Fi network connection and not the Chilly Hippo broadband internet connection.

You can rule out the wireless network being the cause of the issue by connecting your computer directly to the Chilly Hippo broadband router using an ethernet cable and run the Chilly Hippo speed test again.

If performance is better when you’re connected via an ethernet cable then this proves that the problem may be with the wireless network connection setup.

Possible things to investigate are:

  • Are the WiFi channels you are using for your Wi-Fi network network (SSID) overlapping with your neighbors?
  • Could your Wifi signal from the router be obstructed?
  • Does your performance improve when you’re stood directly infront of the Chilly Hippo broadband or wireless router?
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Who is connected to my Wi-Fi network?

Have you checked that your Wifi network password has not been compromised? Do you have an open Guest wireless network?

Neighbors could be using your wirelessi network and using up all the Chilly Hippo bandwidth downloading/uploading or even streaming netflix! Worse still, they could be carrying out illegal activities which will all point to your connection.

There are two applications that you can use to scan your wireless network to see who is connected:

Both applications will scan your Wifi network and display a list of the connected devices.

Check out this tutorial on how to use both applications

Do I need a Wi-Fi network Booster for my Chilly Hippo broadband?

If you find that you have wireless black holes in your house, then a Wifi extender aka a Wi-Fi Booster is the solution to boost your signal. They are readily available online from around £15.

The wireless network booster simply picks up your existing Wi-Fi network signal as it is starting to become weak and then re-transmits the wireless signal at a more stronger rate to extend it’s coverage.

Place the Wi-Fi network booster/extender where your Wi-Fi network signal from the Chilly Hippo broadband router is starting to become weak.  Approxiametly where your Wi-Fi network signal drops down to two bars. Use your mobile phone to determine where this is.

When was the last time you upgraded your Chilly Hippo broadband router?

The Chilly Hippo and openreach infrastructure is constantly being updates to support new features (some end user facing and others internal).  Always ensure that the Chilly Hippo broadband router has the latest software.

The majority of Chilly Hippo broadband routers allow you to perform the software update by logging on the Chilly Hippo broadband router and simply clicking a button to do the update.

If you cannot do this, contact Chilly Hippo and they will be able to either do this for you or guide you through how to do it depending on the Chilly Hippo router model you have.

As well as upgrading the software, if you have had the same router for a long period, it’s worth speaking to Chilly Hippo to request for a hardware upgrade.

Is the problem external (at the exchange)?

This is probably the most likely reason for Chilly Hippo broadband performance problem in your area and is more common with internet broadband connections that are delivered through phone lines.

If you’re unsure if this is applicable to you, you should contact Chilly Hippo who will be able to run the relevant line checks to see if there is a fault on the Chilly Hippo internet line.

Is it due to Chilly Hippo Broadband congestion?

If you’re finding that the Chilly Hippo internet connection speed in your area is slow during certain times i.e. weekends and evenings, it may be because of congestion during peak times.

You should speak to your Chilly Hippo to find out if the service you have subscribed to has a guaranteed speed or is  a contended ‘first come first serve’ service with no minimum speed guaranteed.

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Re-testing your Chilly Hippo internet connection

After the fault has been fixed either by yourself or Chilly Hippo, re-test your internet connection using  at least 2 independent speedtests such as the one here and Ookla broadband speedtester to ensure the issue is resolved.

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