Chilly Hippo Broadband Speed test and troubleshooting
Chilly Hippo internet Speed Checker
Simply click on the “Go” button below on the Ookla Speed Checker to check the broadband speed of your Chilly Hippo internet connection.
Information on how to troubleshoot issues with your Chilly Hippo internet connection can be found below.
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How to troubleshoot Chilly Hippo broadband speed problems
Before you start troubleshooting the performance of your Chilly Hippo internet connection, we recommend that you run a Chilly Hippo Internet Speedtest to confirm your current connection speed.
Also confirm the minimum download speed you are paying for from Chilly Hippo.
You can find this info by checking a Chilly Hippo broadband bill, your Chilly Hippo contract or by contacting Chilly Hippo.
Probable causes of Chilly Hippo’s slow broadband performance
Is it your Chilly Hippo internet connection that is slow or could it be your device (PC/laptop/phone)?
You need to consider how many applications are running on your device.
The speed issue could be due to the over-utilization of your system resources e.g RAM/CPU and as opposed to an issue with Chilly Hippo’s broadband connection.
If you’re on a PC then you can use the task manager to check your CPU and Memory utilization.
On other device, you should try rebooting the device which should hopefully shutdown all programs that may be using up your systems resources.
Re-run the Chilly Hippo Speedtest on your PC and your mobile phone to check how the results compare between the 2 devices.
This should hopefully provide you with some info to help determine whether the issue lies with your device or the Chilly Hippo internet connection.
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Is the wireless network the problem?
The cause of the performance problem may be your wireless network as opposed to the Chilly Hippo broadband connection.
You could rule out the wireless by simply connecting your computer directly into the Chilly Hippo broadband router with a network cable and then run the Chilly Hippo Speedtest again.
If the speed checker result is better when you’re connected by an ethernet cable, this proves that the issue could be with the wireless network.
Possible things to investigate:
- Are the WiFi channels that you’re using for your Wifi network (SSID) overlapping with your neighbours?
- Is your Wifi network signal from the internet router obstructed?
- Does the performance improve when you’re standing directly in-front of the Chilly Hippo broadband router?
Who is connected to my wireless network?
Have you checked that your Wi-Fi network password has not been compromised? Do you have an open wireless network? How strong is your Wifi network password? It could be time to update it.
Neighbors could be using your Wi-Fi network and eating up all your Chilly Hippo speed by downloading, uploading or even streaming music or video on your Chilly Hippo broadband connection! Worse still, they may be carrying out illegal activities over your Chilly Hippo internet connection.
Here are 3 apps to use to analyze your wireless network to see who is connected:
- Microsoft Windows users can use Wireless network watcher
- Apple users can use whoFi (who is on my Wifi)
- Wireless scanning tool WiFi Analyzer
The above software analyse your wireless network and display a list of the everything on your wifi.
Do I need a Wi-Fi network booster for my Chilly Hippo broadband?
If you find that there are Wifi coverage holes at your property, a wireless network extender also known as a Wifi Booster is the best solution to boost your Wifi signal to cover any coverage holes.
The wireless network extender simply picks up your existing wireless signal as it is becoming weaker and re-transmits the Wifi signal to increase it’s coverage.
Place the Wifi extender near the position where your Wifi network signal from your Chilly Hippo broadband router is starting to become weaker.
Place it approximately where your wireless signal is dropping down to 2 signal bars. Walk around your home with a smartphone to find where this is.
When was the last time you upgraded the Chilly Hippo broadband router?
The Chilly Hippo and broadband infrastructure, in general, are constantly updated to support new features and improve performance as technology evolves. Ensure that the Chilly Hippo broadband router is running on the latest software.
Most Chilly Hippo broadband routers allow you to carry out the software upgrade by logging into the Chilly Hippo broadband router and simply clicking on a button to start the upgrade.
If you can’t do this, contact Chilly Hippo and they will be able to perform the upgrade for you or guide you through the process.
In addition to upgrading the software, if you have had router for a long time, it’s worth speaking to Chilly Hippo to ask for a router upgrade.
Is the problem external to your home (at the exchange)?
This is probably the most common reason for Chilly Hippo broadband performance issues in your property and it’s more common for broadband connections that are delivered via phone lines.
If you’re unsure if this is applicable to you, you should contact Chilly Hippo who will be able to carry out the appropriate connection checks to check if there is a issue on the Chilly Hippo internet line.
Is the issue due to Chilly Hippo broadband congestion?
If you’re finding that the Chilly Hippo broadband connection speed in your area is slow during certain periods e.g weekends or during the evening, then it may be due to congestion during peak hours.
You should contact Chilly Hippo to find out your guaranteed speed.
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Re-testing your Chilly Hippo broadband connection
After the issue has been resolved either by yourself or Chilly Hippo, re-test the broadband connection using at least two separate Speedtests to ensure the fault is fixed: