Clara.net Internet Speedtest and troubleshooting
Clara.net broadband Speed Checker
Simply click on the “Go” button below on the Ookla Speed Test to check the broadband speed of your Clara.net broadband connection.
Details on how to troubleshoot problems with your Clara.net internet connection are in the sections below the Ookla Speed checker widget.
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How to troubleshoot Clara.net internet speed problems
Before you start troubleshooting the speed of your Clara.net broadband connection, we suggest that you run a Clara.net Broadband Speedtest to confirm your current connection speed.
It is also a good idea find out the guaranteed minimum download speed you are paying for from Clara.net.
You can get this information by checking your Clara.net broadband bill, your Clara.net contract or by contacting Clara.net.
Potential causes of Clara.net’s slow broadband speed
Is it the Clara.net internet connection that is slow or is it your device (laptop/smartphone/PC)?
You need to check how many applications are running on your device.
The speed issue may be due to the over-utilization of your system resources i.e RAM/memory/CPU Processor and as opposed to a problem with Clara.net’s broadband connection.
If you’re on a PC then you may use the task manager to check your Processor and Memory utilisation.
On any other device, you should try rebooting the device which hopefully should kill all applications that may be using up your systems resources.
Run the Clara.net Speed checker on your personal computer and your mobile phone to see how the speed test results compare between the two devices.
Hopefully this should give you some info to help determine if the issue is with your PC/Smartphone or the Clara.net broadband connection.
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Is the Wi-Fi network the problem?
The root cause of the performance problem could be your internal Wifi network as opposed to the Clara.net broadband internet connection.
You could rule out the Wifi network by connecting your PC directly into the Clara.net broadband router with an ethernet cable and then run the Clara.net Speed checker again.
If the speed improves when you’re connected using an ethernet cable, this shows that the problem could be with the Wifi network.
Possible things to investigate:
- Are the Wireless channels that you’re using for your Wi-Fi network network (SSID) overlapping with the neighbours?
- Is your wireless network signal from the internet router obstructed?
- Does your performance improve when your are standing directly infront of the Clara.net wireless router?
Who is connected to my Wi-Fi network?
Have you checked that your wireless network password has not been hacked? Do you have an open Wifi network? How strong is your Wi-Fi network password? It could be time to update it.
Neighbours could be using your Wifi network and eating up all your Clara.net speed by downloading, uploading or even streaming music or video over your Clara.net broadband connection! Worse still, they could be conducting illegal activities on your Clara.net broadband connection.
Here are three apps that you can use to analyze your Wifi network to check who’s connected:
- Windows users can use Wireless network watcher
- IOS users can use whoFi (who is on my Wifi)
- WiFi scanning tool WiFi Analyzer
The above software will scan your Wifi network and show you a list of the devices connected.
Do I need a Wifi booster for my Clara.net broadband?
If you discover that you have wireless coverage gaps in your property, a Wifi network extender aka a Wifi Booster is the best fix to boost your wireless signal to cover any black holes.
The Wi-Fi network booster simply picks up your existing Wifi network signal just as it is starting to become weaker and re-transmits the Wi-Fi network signal to increase it’s reach.
Position the Wifi booster/extender where your wireless signal from the Clara.net internet router is becoming weaker.
Position it near where your Wifi network signal drops down to two bars. Walk around your house with a tablet to determine where this is.
When did you last upgrade the Clara.net broadband router?
The Clara.net and broadband infrastructure, in general, are constantly upgraded to provide new features and improve performance as technology evolves. Ensure that the Clara.net internet router is running on the latest software.
Most Clara.net broadband routers allow you to perform the software upgrade by logging on the Clara.net broadband router and simply clicking a button to start the upgrade.
If you cannot do this, contact Clara.net and they will be able to perform the upgrade for you or alternatively, guide you through the process.
In addition to updating the software, if you have had hardware for a long time, it’s probably worth talking to Clara.net to request for a router upgrade.
Is the cause of the problem outside your property (at the exchange)?
This is probably the most common cause for Clara.net broadband performance problems in your area and it’s more common for internet broadband connections that are delivered via copper phone lines.
If you’re unsure if this is applicable to you, contact Clara.net who should be able to run the relevant line checks to see if there is a fault on the Clara.net internet connection.
Is the issue due to Clara.net broadband congestion?
If you are finding that the Clara.net internet connection speed in your area is slows down during certain periods e.g over weekends or during the evening, it may be because of congestion during peak times.
You should contact Clara.net to find out your minimum speed.
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Test your Clara.net broadband connection
After the problem has been fixed either by yourself or Clara.net, retest your broadband connection using at least 2 independent Speedtests to ensure the fault is resolved: