click4internet Internet Speed Checker and troubleshooting
click4internet broadband Speed test
Click on the “Go” button on the Ookla Speed Test to see the broadband speed of your click4internet internet connection.
Information on how to fix issues with your click4internet broadband are in the sections below the speed test widget.
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How to troubleshoot click4internet broadband performance issues
Before starting to troubleshoot the speed of your click4internet internet connection, we suggest that you perform a click4internet Broadband Speedtest to confirm your current broadband speed.
It is also a good idea find out the minimum download speed that you have subscribed to from click4internet.
You can get this information by checking a click4internet broadband bill, your click4internet contract or by contacting click4internet.
Common causes of click4internet’s slow internet speed
Is it your click4internet internet connection that is running slow or could it be your device (PC/laptop/phone)?
You need to check how many apps are currently running on your device.
The performance issue may be due to the over-utilization of your system resources i.e RAM/CPU Processor and not an issue with click4internet’s internet connection.
If you are on a computer then you may use the task manager to check your Processor and Memory utilization.
On any other device, you could try rebooting the device which should hopefully terminate all apps that may have been hogging your device resources.
Run the click4internet Speed checker on your PC and your mobile to see how the speedtest results compare between the 2 devices.
This should hopefully provide you with more information to work with in terms of whether the issue lies with your device or the click4internet internet connection.
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Is your wireless the problem?
The cause of the performance problem may be your Wifi and not the click4internet broadband internet connection.
You could rule out the Wi-Fi network by simply connecting your PC directly to the click4internet broadband router with a network cable and run the click4internet Speed test again.
If the result improves when you’re connected using a network cable, this indicates that the issue may be with the internal wireless network.
Possible things to investigate:
- Are the Wireless channels that you’re using for your Wifi network network (SSID) overlapping with the neighbours?
- Is your wireless network signal from the wireless router obstructed?
- Does the speed get better when you’re standing directly in-front of the click4internet internet router?
Exactly who’s connected to my Wifi network?
Have you checked that your wireless network password has not been shared? Do you have an open Wi-Fi network? How secure is your wireless network password? It may be time to update it.
Neighbours could be using your Wifi network and eating up all the click4internet bandwidth by downloading, uploading or even streaming music or videos over your click4internet broadband connection! Worse still, they could be conducting illegal activities over your click4internet broadband connection.
Here are three applications to use to analyse your wireless network to see who’s connected:
- Microsoft users can use Wireless network watcher
- Apple users can use whoFi (who is on my Wifi)
- WiFi troubleshooting application WiFi Analyzer
The above apps scan your Wi-Fi network and display a list of the everything on your wifi.
Should I get a Wifi booster for my click4internet broadband?
If you discover that there are Wi-Fi coverage holes in your house, a wireless extender aka a wireless Booster is the best solution to boost your Wifi signal to cover any coverage holes.
The Wi-Fi network booster simply picks up your existing wireless signal just as it is starting to become weaker and re-transmits the Wifi signal to increase it’s coverage.
Position the Wi-Fi network booster near the position where your Wifi signal from your click4internet internet router is becoming weaker.
Place it approximately where your Wifi signal is dropping down to two bars. Walk around your property with a tablet to find where this location is.
When did you last upgrade the click4internet internet router?
The click4internet and broadband infrastructure, in general, are constantly updated to support new features and improve reliability as technology evolves. Ensure that the click4internet internet router is running the most up to date software.
The majority of click4internet broadband routers allow you to carry out the software update by logging on the click4internet broadband router and simply clicking on a button to start the upgrade.
If you can’t do this, get in touch with click4internet and they will be able to do this for you or talk you through performing the upgrade yourself.
In addition to updating the software, if you have had router for a long time, it may be worth speaking to click4internet to request for a router upgrade.
Is the issue external to your home (at the exchange)?
This is probably the most common cause for click4internet broadband performance issues in your area and is more common with internet broadband connections that are delivered via copper phone lines.
If you are unsure if this is applicable to you, contact click4internet who will be able to conduct the relevant connection checks to see if there is a problem on the click4internet internet line.
Is the issue due to click4internet Internet congestion?
If you are finding that the click4internet internet connection speed in your area is slow during certain times e.g over weekends or evenings, it may be because of congestion during peak times.
You should speak to click4internet to find out your minimum speed.
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Re-testing your click4internet broadband connection
After the fault has been fixed either by yourself or click4internet, re-test the internet connection using at least two separate Speedtests to ensure the problem is fixed: