Troubleshooting click4internet internet speed issues

Before starting to troubleshoot the speed of your click4internet internet connection, we suggest that you run a click4internet Internet Speed Test to benchmark your current connection speed.

You may also want to confirm the minimum download speed that you on your broadband package from click4internet.

You can find this info by checking your click4internet broadband bill, your click4internet contract or by contacting click4internet.

Common causes of click4internet’s slow internet speed

Is it the click4internet broadband that is running slow or could it be your device (PC/laptop/phone)?

You may need to check how many applications are running on your device.

The performance problem could be due to over-utilization of your system resources e.g RAM/memory/CPU Processor and as opposed to an issue with click4internet’s internet connection.

If you are on a computer then you may use the task manager to check your CPU and RAM utilization.

On other device, you should try rebooting the device which hopefully should shutdown all apps that may have been hogging your device resources.

Run the click4internet Speed checker on your computer and your phone to check how the speed test results differ between the two devices.

This should hopefully provide you with some info to work with in terms of if the problem is with your PC/Smartphone or the click4internet broadband connection.

• What does the click4internet download and upload speed mean?
• Who is the best Internet Service Provider in the UK?
• Five methods to speed up your click4internet Internet performance
• DNS tip to improve internet browsing speed on click4internet

Is your Wifi network the problem?

The root cause of the performance problem may be your Wifi as opposed to the click4internet broadband internet connection.

You could rule out the wireless network by connecting your PC directly into the click4internet broadband router using an ethernet cable and run the click4internet Speed checker again.

If the result is better when you’re connected using an ethernet cable, this shows that the problem may be with your Wifi network.

A number of things to investigate:

• Are the Wireless channels that you’re using for your Wifi network (SSID) overlapping with your neighbors?
• Is your wireless network signal from the wireless router obstructed?
• Does your performance get better when your are stood right in-front of the click4internet internet router?

Who’s connected to my wireless network?

Have you checked that your wireless network password has not been shared? Do you have an open Wifi network? How complex is your wireless network password? It could be time to update it.

Neighbors could be on your Wi-Fi network and eating up all your click4internet speed by downloading, uploading or even streaming music or video over your click4internet broadband connection! Worse still, they may be conducting illegal activities using your click4internet broadband connection.

Here are 3 applications to use to analyze your Wi-Fi network to check who’s connected:

• Microsoft Windows users can use Wireless network watcher
• Apple users can use whoFi (who is on my Wifi)
• wifi network troubleshooting tool WiFi Analyzer

The above applications will scan your Wi-Fi network and produce a list of the connected devices.

• How to check who is on your click4internet Wi-Fi network

Do I need a Wifi network booster for my click4internet broadband?

You may find that there are wireless coverage holes at your house, a Wifi extender aka a wireless Booster is the best fix to boost your wireless signal to cover any coverage gaps.

• Best Wifi Signal Boosters

The Wi-Fi network extender simply picks up the existing Wifi network signal just as it is starting to become weaker and re-transmits the Wifi signal to extend it’s reach.

Position the Wifi network booster/extender near where your wireless signal from the click4internet broadband router is starting to become weaker.

Position it near where your Wi-Fi network signal drops down to two signal bars. Walk around your property with a tablet to determine where this is.

When was the last time you upgraded the click4internet internet router?

The click4internet and broadband infrastructure, in general, are frequently upgraded to support new features and improve reliability as technology evolves.  Ensure that your click4internet broadband router is running on the latest software.

The majority of click4internet broadband routers allow you to perform the software upgrade by logging into the click4internet broadband router and simply clicking on a button to start the upgrade.

If you cannot do this, contact click4internet and they will be able to do this for you or talk you through the process.

In addition to updating the software, if you have had hardware for a long period, it’s probably worth talking to click4internet to request for a hardware upgrade.

Is the cause of the problem external to your home (at the exchange)?

This is probably the most likely reason for click4internet broadband performance problems in your home and it’s more common with broadband connections that are delivered through phone lines.

If you’re not sure if this is applicable to you, you should contact click4internet who should be able to carry out the relevant connection checks to see if there is a issue on the click4internet broadband line.

Is the performance issue due to click4internet broadband congestion?

If you are finding that the click4internet broadband connection speed in your area is slow during certain times e.g over weekends or evenings, it may be because of congestion during peak hours.

• What’s Broadband Contention Ratio and does click4internet have contention?

You should speak to click4internet to find out your guaranteed speed.

Re-testing your click4internet internet connection

After the problem has been resolved either by yourself or click4internet, retest the broadband connection using  at least two separate Speedtests to ensure the issue is fixed:

• • Use the ookla internet broadband speed test to test your click4internet broadband
  • Test your click4internet connection speed using Ookla Offical Speed Test
  • Test your click4internet internet connectionspeed using fast.com speed test
  • Check My Broadband Speed Checker click4internet broadband speed checker
  • • 0845UK Internet Speed Checker and troubleshooting