Comms365 internet Speed test
Simply click on the “Go” button below on the Ookla Speed Check to see the broadband speed of your Comms365 internet connection.
Information on how to troubleshoot issues with your Comms365 internet connection are in the sections below the speed test widget.
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Troubleshooting Comms365 broadband performance problems
Before you begin troubleshooting the performance of your Comms365 internet connection, we suggest that you perform a Comms365 Internet Speed Test to confirm your current internet speed.
It is a good idea to also confirm the minimum download speed you on your broadband package from Comms365.
You can find this info by checking your Comms365 broadband bill, your Comms365 contract or by contacting Comms365.
Potential causes of Comms365’s slow broadband performance
Is it your Comms365 internet connection that is slow or could it be your device (PC/laptop/phone)?
You need to consider the number of apps are currently running on your device.
The performance problem could be due to over-utilisation of your device’s resources i.e RAM/CPU and as opposed to a problem with Comms365’s internet connection.
If you are on a PC then you may use the task manager to check your CPU and RAM utilization.
On any other device, you could try restarting the device which should hopefully kill all applications that may be hogging system resources.
Run the Comms365 Speed test on your personal computer and your mobile to see how the results differ between the two devices.
Hopefully this should give you some information to help determine whether the issue lies with your device or the Comms365 internet connection.
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Is your wireless network the cause of the slowness?
The cause of the performance issue could be your Wi-Fi network as opposed to the Comms365 internet connection.
You can rule out the wireless by connecting your computer directly into the Comms365 broadband router with an ethernet cable and run the Comms365 Speed test again.
If the speed test result improves when you are connected via a network cable, this shows that the problem could be with your Wi-Fi network.
A number of things to check:
- Are the WiFi channels that you are using for your Wifi network network (SSID) overlapping with your neighbors?
- Is your Wi-Fi network signal from the broadband router obstructed?
- Does the performance get better when your are standing right in-front of the Comms365 broadband router?
Who’s connected to my wireless network?
Have you checked that your Wi-Fi network password has not been shared? Do you have an open Wi-Fi network? How strong is your wireless network password? It may be time to change it.
Others could be on your Wifi network and using up all the Comms365 speed by downloading, uploading or even streaming music or video over your Comms365 broadband connection! Worse than that, they could be carrying out illegal activities over your Comms365 broadband connection.
Here are three applications that you can potentially use to analyze your Wi-Fi network to check who’s connected:
- Windows users can use Wireless network watcher
- MAC users can use whoFi (who is on my Wifi)
- wifi network troubleshooting tool WiFi Analyzer
The above software scan your Wifi network and produce a list of the connected devices.
Should I get a Wifi network booster for my Comms365 broadband?
You may discover that you have Wifi coverage holes at your home, a Wi-Fi network extender aka a wireless Booster may be the best solution to boost your Wi-Fi signal to cover any coverage gaps.
The Wi-Fi network booster picks up the existing wireless signal as it is starting to become weaker and re-transmits the wireless signal to extend it’s reach.
Position the Wifi network booster near the position where your Wi-Fi network signal from your Comms365 broadband router is starting to become weaker.
Position it near where your Wifi network signal is dropping down to less than two bars. Walk around your home with a tablet to try and establish where this is.
When was the last time you upgraded the Comms365 broadband router?
The Comms365 and broadband infrastructure, in general, are constantly updated to provide new features and improve reliability as technology evolves. Ensure that your Comms365 broadband router is running the most up-to-date software.
The majority of Comms365 internet routers allow you to carry out the software upgrade by logging into the Comms365 broadband router and simply clicking on a button to do the update.
If you can’t do this, get in touch with Comms365 and they will be able to perform the upgrade for you or talk you through the process.
In addition to upgrading the software, if you have had hardware for a long time, it’s probably worth speaking to Comms365 to request for a router upgrade.
Is the issue outside your property (at the exchange)?
This is probably the most likely reason for Comms365 broadband performance issues in your home and it’s more common with internet broadband connections that are delivered via phone lines.
If you are not sure if this is applicable to you, you should contact Comms365 who will be able to conduct the appropriate connection checks to see if there is a fault on the Comms365 internet connection.
Is the performance issue due to Comms365 Internet congestion?
If you’re finding that the Comms365 broadband connection speed in your area is slow during certain times i.e. weekends and during the evening, then it may be because of congestion during peak times.
You should contact Comms365 to find out your minimum speed.
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Re-testing your Comms365 broadband connection
After the problem has been fixed either by yourself or Comms365, retest your broadband connection using at least two separate Speedtests to ensure the problem is resolved: