Troubleshooting Comms365 internet speed issues

Before you start troubleshooting the speed of your Comms365 internet connection, we recommend that you perform a Comms365 Internet Speed Test to benchmark your current connection speed.

You may also want to find out the guaranteed minimum download speed you on your broadband package from Comms365.

You can get this info by checking a Comms365 broadband bill, your Comms365 contract or by contacting Comms365.

Common causes of Comms365’s slow internet speed

Is it the Comms365 internet connection that is running slow or could it be your device (laptop/smartphone/PC)?

You may need to consider how many apps are currently running on your device.

The speed problem could be due to the over-utilisation of your device’s resources i.e RAM/CPU Processor and not an issue with Comms365’s broadband connection.

If you are on a laptop then you can use the task manager to check your Processor and Memory usage.

On other device, you could try restarting the device which hopefully will shutdown all applications that may be hogging your systems resources.

Run the Comms365 Speedtest on your computer and your mobile to check how the results compare between the two devices.

This should hopefully give you more information to help determine whether the issue lies with your device or the Comms365 broadband connection.

• What exactly does the Comms365 download and upload speed mean?
• Who’s the best Broadband Service Provider in the UK?
• Five tips to improve your Comms365 Internet performance
• Simple DNS hack to speed up internet browsing speed on Comms365

Is the wireless the reason for the issues?

The root cause of the performance problem could be your Wifi network as opposed to the Comms365 internet connection.

You could rule out the wireless network by simply connecting your PC directly to the Comms365 broadband router using an ethernet cable and then run the Comms365 Speedtest again.

If the speed test result is better when you are connected via a network cable, this shows that the problem may be with your wireless network.

A number of things to investigate:

• Are the WiFi channels that you are using for your wireless network network (SSID) overlapping with your neighbors?
• Is your Wifi signal from the wireless router obstructed?
• Does your performance get better when you’re standing right in-front of the Comms365 internet router?

Who is connected to my Wi-Fi network?

Have you checked that your Wifi network password has not been shared? Do you have an open wireless network? How complex is your wireless network password? It may be time to update it.

Neighbours could be using your wireless network and eating up all your Comms365 bandwidth by downloading, uploading or even streaming music or videos over your Comms365 broadband connection! Worse than that, they may be carrying out illegal activities on your Comms365 broadband connection.

There are three applications to utlise to analyze your Wifi network to check who is connected:

• Microsoft Windows users can use Wireless network watcher
• MAC users can use whoFi (who is on my Wifi)
• wireless network scanning application WiFi Analyzer

The above software will scan your Wifi network and show you a list of the devices connected.

• How to see who is on your Comms365 wireless network

Do I need a Wi-Fi network booster for my Comms365 broadband?

You may find that you have Wi-Fi black spots in your home, a Wi-Fi network extender aka a wireless Booster is the best solution to strengthen your Wifi signal to cover any coverage gaps.

• Cheapest Wifi Signal Boosters

The Wi-Fi network extender picks up the existing Wifi signal as it is starting to become weaker and re-transmits the wireless network signal to increase it’s coverage.

Place the wireless booster where your Wifi signal from the Comms365 broadband router is becoming weaker.

Place it approximately where your wireless signal is dropping down to less than 2 signal bars. Walk around your house with a tablet to try and establish where this location is.

When was the last time you upgraded the Comms365 internet router?

The Comms365 and broadband infrastructure, in general, are constantly updated to support new features and improve performance as technology evolves.  Ensure that the Comms365 broadband internet router is running the most up-to-date software.

Most Comms365 broadband routers allow you to carry out the software update by simply logging on the Comms365 broadband router and simply clicking on a button to do the update.

If you can’t do this, get in touch with Comms365 and they will be able to do this for you or talk you through performing the upgrade yourself.

In addition to upgrading the software, if you have had router for a long period, it may be worth talking to Comms365 to request for a hardware upgrade.

Is the root cause of the issue external to your home (at the exchange)?

This is probably the most likely cause for Comms365 broadband performance problems in your property and it’s more common for internet broadband connections that are delivered through phone lines.

If you’re not sure if this is relevant in your case, contact Comms365 who should be able to conduct the relevant connection checks to check if there is a issue on the Comms365 broadband line.

Is it due to Comms365 Internet congestion?

If you’re finding that the Comms365 broadband connection speed in your area is slow during certain times e.g weekends or during the evening, then it may be because of congestion during peak times.

• What’s Broadband Contention Ratio and does Comms365 have contention?

You should contact Comms365 to check your minimum speed.

Find Best Alternatives to Comms365 Broadband

 

Test your Comms365 broadband connection

After the fault has been fixed either by yourself or Comms365, retest your internet connection using  at least two independent Speedtests to ensure the problem is fixed:

• • Use the ookla internet broadband speed checker to test your Comms365 broadband
  • Test your Comms365 broadband speed using Ookla Offical Speed Test
  • Test your Comms365 internet connectionspeed using fast.com speed test
  • Check My Broadband Speed Checker Comms365 broadband speed checker
  • • 0845UK Internet Speed test and troubleshooting