Connect Free Broadband Speed test and troubleshooting
Connect Free broadband Speed test
Simply click on the “Go” button below on the Ookla Speed Check to confirm the broadband speed of your Connect Free internet connection.
Information on how to fix issues with your Connect Free broadband can be found below the Ookla Speed test widget.
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Troubleshooting Connect Free broadband performance problems
Before you begin troubleshooting the speed of your Connect Free broadband connection, we recommend that you perform a Connect Free Internet Speedtest to benchmark your current internet speed.
It is also a good idea confirm the minimum download speed that you on your broadband package from Connect Free.
You can find this information by checking your Connect Free broadband bill, your Connect Free contract or by contacting Connect Free.
Possible causes of Connect Free’s slow broadband performance
Is it the Connect Free internet connection that is slow or is it your device (laptop/smartphone/PC)?
You may need to consider the number of applications are running on your device.
The speed issue could be due to the over-utilisation of your system resources i.e Memory/CPU and as opposed to an issue with Connect Free’s internet connection.
If you’re on a laptop then you may use the task manager to see your Processor and RAM usage.
On any other device, you should try restarting the device which hopefully should kill all programs that may have been using up your systems resources.
Run the Connect Free Speedtest on your personal computer and your mobile to see how the results compare between the 2 devices.
This should hopefully give you some information to help determine whether the issue lies with your device or the Connect Free internet connection.
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Is your Wifi the issue?
The cause of the performance issue could be your Wi-Fi network and not the Connect Free broadband connection.
You can rule out the wireless network by connecting your PC directly into the Connect Free broadband router using a network cable and then run the Connect Free Speed checker again.
If the performance improves when you’re connected via a network cable, this indicates that the issue could be with your Wifi network.
Possible things to look further into:
- Are the WiFi channels that you’re using for your wireless network (SSID) overlapping with your neighbours?
- Is the Wifi signal from the broadband router obstructed?
- Does your speed improve when your are stood right in-front of the Connect Free internet router?
Who’s connected to my Wifi network?
Have you checked that your wireless network password has not been compromised? Do you have an un-secured wireless network? How strong is your wireless network password? It could be time to change it.
Others could be using your wireless network and using up all your Connect Free speed by downloading, uploading or even streaming music or video on your Connect Free broadband connection! Worse than that, they may be carrying out illegal activities over your Connect Free broadband connection.
Here are 3 applications that you can utlise to analyse your Wi-Fi network to see who’s connected:
- Microsoft Windows users can use Wireless network watcher
- MAC users can use whoFi (who is on my Wifi)
- Wireless scanning application WiFi Analyzer
The above software analyse your Wifi network and show you a list of the devices connected.
Do I need a wireless booster for my Connect Free broadband?
You may discover that you have wireless black holes in your property, a Wifi extender aka a wireless Booster is the best fix to increase your Wi-Fi signal to cover any coverage holes.
The Wi-Fi network extender picks up the existing Wifi signal as it is starting to become weaker and re-transmits the wireless signal to extend it’s reach.
Position the wireless network extender near where your wireless network signal from your Connect Free broadband router is starting to become weaker.
Place it approximately where your Wifi signal is dropping down to less than two bars. Walk around your home with a smartphone to determine where this location is.
When was the last time you upgraded the Connect Free broadband router?
The Connect Free and broadband infrastructure, in general, are constantly upgraded to support new features and improve reliability as technology evolves. Ensure that the Connect Free broadband router is running the latest software.
The majority of Connect Free internet routers will allow you to perform the software upgrade by simply logging on the Connect Free broadband router and simply clicking on a button to do the update.
If you cannot do this, get in touch with Connect Free and they will be able to perform the upgrade for you or talk you through the process.
In addition to updating the software, if you have had the same hardware for a long period, it is worth speaking to Connect Free to ask for a router upgrade.
Is the problem outside your property (at the exchange)?
This is probably the most likely cause for Connect Free broadband performance issues in your home and is more common for internet broadband connections that are delivered through phone lines.
If you’re not sure if this is relevant in your case, you should contact Connect Free who should be able to run the relevant connection tests to see if there is a issue on the Connect Free internet connection.
Is it due to Connect Free broadband congestion?
If you’re finding that the Connect Free internet connection speed in your area is slows down during certain times i.e. over weekends and evenings, then it may be due to congestion during peak hours.
You should speak to Connect Free to find out your minimum speed.
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Re-testing your Connect Free internet connection
After the fault has been resolved either by yourself or Connect Free, re-test the internet connection using at least two independent Speedtests to ensure the fault is fixed: