Connect4Free Internet Speed Checker and troubleshooting
Connect4Free internet Speed test
Click on the “Go” button on the Ookla Speed Check to see the broadband speed of your Connect4Free broadband connection.
Information on how to troubleshoot problems with your Connect4Free internet connection are in the sections below the Ookla Speed test widget.
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How to troubleshoot Connect4Free internet performance issues
Before you start troubleshooting the speed of your Connect4Free broadband connection, we suggest that you run a Connect4Free Broadband Speedtest to confirm your current connection speed.
It is a good idea to also find out the minimum download speed you have subscribed to from Connect4Free.
You can get this information by checking your Connect4Free broadband bill, your Connect4Free contract or by contacting Connect4Free.
Potential causes of Connect4Free’s slow internet speed
Is it your Connect4Free internet connection that is slow or could it be your device (laptop/smartphone/PC)?
You may need to consider how many apps are currently running on your device.
The speed issue may be due to over-utilisation of your device’s resources i.e Memory/CPU Processor and not a problem with Connect4Free’s internet connection.
If you’re on a PC then you may use the task manager to see your CPU and Memory utilisation.
On any other device, you could try rebooting the device which should hopefully shut down all applications that may have been using up your device resources.
Re-run the Connect4Free Speedtest on your computer and your mobile phone to check how the speedtest results differ between the two devices.
This should hopefully give you more information to work with in terms of if the issue is with your PC/Smartphone or the Connect4Free internet connection.
- What exactly does the Connect4Free download and upload speed mean?
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- Five tips to improve your Connect4Free broadband speed
- DNS tip to improve internet browsing speed on Connect4Free
Is the Wifi the cause of the performance issue?
The root cause of the performance problem could be your wireless and not the Connect4Free broadband internet connection.
You could rule out the wireless network by simply connecting your PC directly to the Connect4Free broadband router with a network cable and run the Connect4Free Speedtest again.
If the performance improves when you are connected by an ethernet cable, this proves that the issue could be with your wireless.
Possible things to look further into:
- Are the Wireless channels that you are using for your Wi-Fi network network (SSID) overlapping with your neighbours?
- Is your wireless signal from the wireless router obstructed?
- Does your performance improve when your are standing right infront of the Connect4Free wireless router?
Who is connected to my wireless network?
Have you checked that your Wifi network password has not been shared? Do you have an un-secured Wifi network? How secure is your Wifi network password? It may be time to update it.
Others could be using your Wifi network and eating up all your Connect4Free bandwidth by downloading, uploading or even streaming music or video on your Connect4Free internet connection! Worse still, they may be conducting illegal activities on your Connect4Free broadband connection.
Here are three apps to utlise to analyse your Wi-Fi network to check who is connected:
- Microsoft Windows users can use Wireless network watcher
- MAC users can use whoFi (who is on my Wifi)
- wifi network troubleshooting tool WiFi Analyzer
The above applications analyse your Wifi network and show you a list of the connected devices.
Should I get a Wifi network booster for my Connect4Free broadband?
You may discover that there are Wifi black holes at your property, a Wifi network extender also known as a Wifi Booster may be the best solution to boost your Wi-Fi signal to cover any coverage gaps.
The Wifi network booster picks up your existing Wifi signal as it is starting to become weaker and re-transmits the wireless network signal to extend it’s reach.
Position the Wi-Fi network extender near the position where your Wifi signal from the Connect4Free internet router is starting to become weaker.
Position it near where your wireless network signal is dropping down to two signal bars. Walk around your house with a mobile phone to determine where this is.
When was the last time you upgraded the Connect4Free broadband router?
The Connect4Free and broadband infrastructure, in general, are frequently updated to provide new features and improve performance as technology evolves. Always ensure that the Connect4Free broadband internet router is running on the latest software.
Most Connect4Free broadband routers will allow you to carry out the software upgrade by simply logging on the Connect4Free broadband router and simply clicking a button to perform the upgrade.
If you cannot do this, contact Connect4Free and they will be able to do this for you or alternatively, guide you through the process.
In addition to updating the software, if you have had router for a long time, it’s worth talking to Connect4Free to ask for a router upgrade.
Is the issue outside your property (at the exchange)?
This is probably the most likely reason for Connect4Free broadband performance issues in your area and is more common with broadband connections that are delivered through phone lines.
If you’re unsure if this is applicable to you, you should contact Connect4Free who will be able to carry out the appropriate connection tests to see if there is a issue on the Connect4Free broadband line.
Is the performance issue due to Connect4Free Internet congestion?
If you are finding that the Connect4Free internet connection speed in your area is slow during certain times i.e. over weekends and evenings, it may be because of congestion during peak times.
You should contact Connect4Free to check your minimum speed.
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Test your Connect4Free broadband connection
After the problem has been fixed either by yourself or Connect4Free, retest your internet connection using at least 2 separate Speedtests to ensure the issue is fixed: