Connect4Free Broadband Speed Checker and troubleshooting

 Connect4Free broadband Speed Checker

Simply click on the “Go” button below on the Ookla Speed Checker to check the speed of your Connect4Free broadband connection.

Information on how to fix problems with your Connect4Free broadband are in the sections below the Ookla Speed test widget.


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How to troubleshoot Connect4Free internet performance problems

Connect4Free Internet speedtest - Slow broadband speed

Before starting to troubleshoot the speed of your Connect4Free broadband connection, we suggest that you run a Connect4Free Internet Speedtest to benchmark your current broadband speed.

It is also a good idea find out the minimum download speed you have subscribed to from Connect4Free.

You can get this info by checking your Connect4Free broadband bill, your Connect4Free contract or by contacting Connect4Free.

Probable causes of Connect4Free’s slow internet speed

Is it your Connect4Free broadband that is running slow or is it your device (laptop/smartphone/PC)?

You may need to check how many apps are running on your device.

The performance issue could be due to the over utilization of your device’s resources e.g RAM/memory/CPU Processor and as opposed to an problem with Connect4Free’s internet connection.

If you are on a laptop then you can use the task manager to see your CPU and RAM utilization.

On any other device, you could try rebooting the device which hopefully will shut down all apps that may have been hogging your systems resources.

Run the Connect4Free Speedtest on your personal computer and your phone to check how the speedtest results differ between the 2 devices.

This should hopefully give you more info to to help determine whether the problem is with your PC/Smartphone or the Connect4Free internet connection.

Is the wireless network the issue?

The root cause of the performance problem may be your internal Wifi network as opposed to the Connect4Free broadband connection.

You could rule out the Wifi by simply connecting your PC directly into the Connect4Free broadband router with an ethernet cable and run the Connect4Free Speed test again.

If the speed improves when you are connected using an ethernet cable, this proves that the problem may be with your wireless.

A number of things to investigate:

  • Are the WiFi channels that you’re using for your wireless network network (SSID) overlapping with the neighbours?
  • Is the wireless network signal from the broadband router obstructed?
  • Does the speed get better when you’re standing directly infront of the Connect4Free internet router?

Who’s connected to my Wi-Fi network?

Have you checked that your Wi-Fi network password has not been compromised? Do you have an open Wifi network? How strong is your Wi-Fi network password? It may be time to update it.

Neighbours could be using your Wi-Fii network and eating up all your Connect4Free bandwidth by downloading, uploading or even streaming music or videos on your Connect4Free broadband connection! Worse still, they could be conducting illegal activities on your Connect4Free internet connection.

There are 2 apps that you can use to scan your wireless network to see who’s connected:

Both apps will scan your wireless network and show you a list of the connected devices.

Do I need a Wi-Fi network booster for my Connect4Free broadband?

You may discover that there are Wi-Fi black spots at your home, a Wifi network extender aka a wireless Booster is the best solution to increase your Wi-Fi signal to cover any black spots.

The Wifi network extender picks up your existing Wi-Fi network signal just as it is starting to become weaker and re-transmits the Wifi network signal to increase it’s coverage.

Position the Wi-Fi network booster/extender near the position where your Wifi signal from the Connect4Free broadband router is starting to become weaker.

Position it approximately where your Wifi signal drops down to 2 signal bars. Walk around your property with a smartphone to find where this is.

When did you last upgrade the Connect4Free internet router?

The Connect4Free and broadband infrastructure in general are constantly updated to support new features and improve reliability as technology evolves.  Ensure that the Connect4Free broadband router is running the latest software.

Most Connect4Free broadband routers allow you to carry out the software update by simply logging on the Connect4Free broadband router and simply clicking a button to perform the upgrade.

If you cannot do this, contact Connect4Free and they will be able to perform the upgrade for you or guide you through the process.

In addition to upgrading the software, if you have had hardware for a long time, it’s worth speaking to Connect4Free to request for a hardware upgrade.

Is the issue outside your property (at the exchange)?

This is probably the most likely cause for Connect4Free broadband performance problem in your home and it’s more common with broadband connections that are delivered through phone lines.

If you’re unsure if this is relevant in your case, you should contact Connect4Free who should be able to run the relevant connection tests to see if there is a issue on the Connect4Free internet connection.

Is the issue due to Connect4Free Internet congestion?

If you’re finding that the Connect4Free internet connection speed in your area is slows down during certain periods e.g weekends and during the evening, it may be due to congestion during peak hours.

You should contact Connect4Free to find out your minimum speed.

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Re-testing your Connect4Free broadband connection

After the issue has been fixed either by yourself or Connect4Free, re-test your internet connection using  at least two independant Speedtests to ensure the problem is resolved: