Connect4Free Internet Speed test and troubleshooting

 Connect4Free broadband Speed Checker

Click on the “Go” button on the Ookla Speed test to check the speed of your Connect4Free internet connection.

Information on how to troubleshoot problems with your Connect4Free broadband can be below.

For a more accurate reading, run the Speedtest twice

Troubleshooting Connect4Free broadband internet speed

Connect4Free Internet Speedchecker - Slow Internet speedBefore starting to troubleshoot the speed of your Connect4Free broadband connection, you need to run the Connect4Free Internet Broadband Speed Test and also confirm what Upload and Download speed you are paying for.

You can get this information by checking your Connect4Free bill or contact Connect4Free to confirm this info.

Possible causes of Connect4Free slow broadband performance

Is it your Connect4Free broadband that is slow or is it your device (PC/laptop/phone)?

You need to check how many applications are concurrently running on your device that could be using your system resources (mainly RAM memory and CPU) and/or your Connect4Free internet bandwidth.

If you’re on a PC then you can use the task manager to see your CPU and RAM utilisation.

On any other device you should try rebooting the device which should hopefully shut down all programs that may be running in the background.

Re-run the Connect4Free speedtest on your personal computer and your mobile phone to see how the speedtest results compare between the 2 devices.

This should hopefully give you some info to work with in terms of whether the problem lies with your device or the Connect4Free internet connection.

Is your wireless connection the problem?

The cause of the problem could be your Wi-Fi network connection and not the Connect4Free broadband internet connection.

You can rule out the Wi-Fi network network being the cause of the problem by connecting your PC directly to the Connect4Free broadband router using a network cable and run the Connect4Free speedtest again.

If performance is better when you are connected using a network cable then this proves that the problem could be with your Wifi network connection setup.

Possible things to investigate are:

  • Are the Wireless channels you’re using for your Wi-Fi network network (SSID) overlapping with your neighbors?
  • Could your Wifi network signal from the router be obstructed?
  • Does your performance improve when you’re standing directly infront of the Connect4Free broadband or wireless router?
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Who is connected to my wireless network?

Have you checked that your Wifi network password has not been compromised? Do you have an un-secured Guest Wi-Fi network?

Neighbors could be on your Wi-Fii network and using up all the Connect4Free bandwidth downloading/uploading or even streaming netflix! Worse than that, they could be carrying out illegal activities which will all lead to your connection.

There are 2 applications that you can use to scan your wireless network to check who’s connected:

Both applications will scan your Wi-Fi network and show you a list of the connected devices.

Check out this tutorial on how to use both applications

Do I need a Wifi Booster for my Connect4Free broadband?

If you find that you have Wifi black holes in your house, then a Wifi extender aka a Wi-Fi Booster is the solution to boost your signal. They are readily available online from around £15.

The wireless network booster simply picks up the existing wireless signal as it is becoming weak and then re-transmits the wireless signal at a more stronger rate to extend it’s coverage.

Place the Wifi booster/extender where your wireless signal from the Connect4Free broadband router is becoming weak.  Approxiametly where your Wifi signal drops down to two bars. Use your mobile phone to determine where this is.

When was the last time you upgraded your Connect4Free broadband router?

The Connect4Free and openreach infrastructure is constantly being upgraded to support new features (some end user facing and others internal).  Ensure that your Connect4Free broadband router has the latest software.

Most Connect4Free broadband routers allow you to perform the software upgrade by logging on the Connect4Free broadband router and simply clicking a button to perform the upgrade.

If you cannot do this, contact Connect4Free and they are able to either do this for you or talk you through how to do it depending on the Connect4Free router model you have.

As well as updating the software, if you have had the same router for a long time, it is worth talking to Connect4Free to ask for a hardware upgrade.

Is the problem external (at the exchange)?

This is probably the most likely reason for Connect4Free broadband performance problem in your home and is more common with broadband connections that are delivered through phone lines.

If you are not sure if this is applicable to you, you should contact Connect4Free who should be able to conduct the relevant line tests to check if there is a fault on the Connect4Free internet line.

Is it due to Connect4Free Broadband congestion?

If you are finding that the Connect4Free internet connection speed in your area is slow during certain times e.g weekends and during the evening, it may be due to congestion during peak times.

You should contact your Connect4Free to understand if the service you have subscribed to has a minimum speed or is  a contended ‘first come first serve’ service with no minimum speed guaranteed.

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Re-testing your Connect4Free broadband connection

After the fault has been fixed either by yourself or Connect4Free, retest the internet connection using  at least 2 independent speedtests such as the one here and Ookla broadband speedtester to ensure the fault is resolved.

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