Connect4Free Broadband Speedtest and troubleshooting
Connect4Free internet Speed test
Simply click on the “Go” button below on the Ookla Speed Check to confirm the broadband speed of your Connect4Free broadband connection.
Details on how to troubleshoot issues with your Connect4Free internet connection can be found below the Ookla Speed test widget.
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How to troubleshoot Connect4Free broadband speed issues

Before you start troubleshooting the performance of your Connect4Free internet connection, we suggest that you perform a Connect4Free Broadband Speed Test to confirm your current internet speed.
You may also want to find out the minimum download speed that you on your broadband package from Connect4Free.
You can get this information by checking a Connect4Free broadband bill, your Connect4Free contract or by contacting Connect4Free.
Probable causes of Connect4Free’s slow internet performance
Is it your Connect4Free broadband that is slow or could it be your device (PC/laptop/phone)?
You may need to check how many apps are currently running on your device.
The speed problem may be due to over-utilization of your device’s resources e.g RAM/memory/CPU Processor and as opposed to a problem with Connect4Free’s broadband connection.
If you’re on a laptop then you can use the task manager to check your CPU and RAM utilisation.
On other device, you should try rebooting the device which hopefully will shutdown all apps that may have been hogging your systems resources.
Re-run the Connect4Free Speedtest on your personal computer and your mobile phone to check how the speedtest results compare between the two devices.
This should hopefully give you some information to help determine whether the problem lies with your device or the Connect4Free broadband connection.
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Is the Wifi network the cause of the issue?
The root cause of the performance issue could be your Wifi and not the Connect4Free broadband internet connection.
You can rule out the Wi-Fi network by connecting your PC directly into the Connect4Free broadband router with a network cable and run the Connect4Free Speed checker again.
If the speed checker result is better when you’re connected using an ethernet cable, this indicates that the issue could be with your Wifi.
A few other things to check:
- Are the WiFi channels that you’re using for your Wifi network network (SSID) overlapping with your neighbours?
- Is the wireless signal from the broadband router obstructed?
- Does the speed get better when your are stood directly infront of the Connect4Free internet router?
Who’s connected to my Wi-Fi network?
Have you checked that your Wi-Fi network password has not been hacked? Do you have an un-secured Wifi network? How complex is your Wi-Fi network password? It may be time to update it.
Neighbors could be using your Wifi network and using up all your Connect4Free bandwidth by downloading, uploading or even streaming music or videos over your Connect4Free broadband connection! Worse than that, they could be carrying out illegal activities on your Connect4Free internet connection.

Here are three apps that you can potentially utlise to analyse your Wifi network to check who is connected:
- Windows users can use Wireless network watcher
- IOS users can use whoFi (who is on my Wifi)
- Wireless troubleshooting application WiFi Analyzer
The above software will scan your Wi-Fi network and show you a list of the connected devices.
Should I get a Wi-Fi network booster for my Connect4Free broadband?
If you find that you have Wi-Fi black holes at your home, a Wi-Fi network extender also known as a Wifi Booster may be the best fix to strengthen your Wi-Fi signal to cover any black spots.
The wireless booster picks up your existing wireless network signal just as it is becoming weaker and re-transmits the wireless network signal to increase it’s reach.
Position the wireless booster near the position where your Wifi signal from the Connect4Free broadband router is starting to become weaker.
Position it approximately where your Wifi signal drops down to two bars. Walk around your house with a tablet to find where this is.
When was the last time you upgraded the Connect4Free broadband router?

The Connect4Free and broadband infrastructure, in general, are constantly upgraded to provide new features and improve performance as technology evolves. Always ensure that your Connect4Free broadband internet router is running on the most up to date software.
The majority of Connect4Free internet routers allow you to carry out the software update by simply logging on the Connect4Free broadband router and simply clicking on a button to do the update.
If you can’t do this, get in touch with Connect4Free and they will perform the upgrade for you or guide you through performing the upgrade yourself.
In addition to updating the software, if you have had hardware for a long time, it may be worth talking to Connect4Free to ask for a router upgrade.
Is the cause of the problem outside your property (at the exchange)?
This is probably the most likely cause for Connect4Free broadband performance issues in your area and is more common with internet broadband connections that are delivered through copper phone lines.
If you are not sure if this is relevant in your case, you should contact Connect4Free who will be able to conduct the appropriate connection tests to check if there is a problem on the Connect4Free broadband connection.
Is it because of Connect4Free Internet congestion?
If you are finding that the Connect4Free broadband connection speed in your area is slow during certain periods i.e. over weekends and during the evening, then it may be due to congestion during peak times.
You should speak to Connect4Free to find out your minimum speed.
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Re-testing your Connect4Free internet connection
After the fault has been fixed either by yourself or Connect4Free, re-test your broadband connection using at least 2 separate Speedtests to ensure the problem is fixed:
