Connexin Broadband Speedtest and troubleshooting
Connexin internet Speed test
Click on the “Go” button below on the Ookla Speed Check to confirm the broadband speed of your Connexin broadband connection.
Information on how to fix issues with your Connexin broadband are in the sections below the Ookla Speed checker widget.
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Troubleshooting Connexin internet speed problems
Before you begin troubleshooting the performance of your Connexin broadband connection, we suggest that you perform a Connexin Internet Speedtest to confirm your current broadband speed.
It is also a good idea find out the minimum download speed that you on your broadband package from Connexin.
You can get this information by checking your Connexin broadband bill, your Connexin contract or by contacting Connexin.
Potential causes of Connexin’s slow internet speed
Is it your Connexin broadband that is slow or is it your device (PC/laptop/phone)?
You may need to check the number of applications are running on your device.
The speed problem may be due to over-utilization of your system resources i.e Memory/CPU Processor and as opposed to an issue with Connexin’s broadband connection.
If you are on a PC then you can use the task manager to see your Processor and RAM utilisation.
On other device, you could try rebooting the device which hopefully should terminate all programs that may be hogging your systems resources.
Run the Connexin Speedtest on your personal computer and your mobile to see how the speed test results differ between the two devices.
This should hopefully provide you with more info to help determine if the issue lies with your PC/Smartphone or the Connexin internet connection.
- What does the Connexin download and upload speed mean?
- Who’s the best Broadband Service Provider in the UK?
- 5 methods to speed up your Connexin broadband performance
- DNS tip to speed up internet browsing speed on Connexin
Is your wireless the cause of the issue?
The root cause of the performance issue may be your Wifi as opposed to the Connexin broadband internet connection.
You can rule out the Wifi network by connecting your computer directly to the Connexin broadband router using an ethernet cable and run the Connexin Speedtest again.
If the speed test result is better when you’re connected by an ethernet cable, this indicates that the issue could be with the wireless.
Possible things to investigate:
- Are the Wireless channels that you’re using for your Wi-Fi network network (SSID) overlapping with the neighbours?
- Is the Wifi signal from the internet router obstructed?
- Does your speed get better when you’re stood directly infront of the Connexin wireless router?
Exactly who’s connected to my Wifi network?
Have you checked that your Wifi network password has not been hacked? Do you have an open Wi-Fi network? How secure is your wireless network password? It may be time to update it.
Neighbours could be on your wireless network and using up all the Connexin bandwidth by downloading, uploading or even streaming music or video on your Connexin broadband connection! Worse than that, they may be conducting illegal activities using your Connexin internet connection.
There are 3 apps to utlise to analyse your Wifi network to see who is connected:
- Windows users can use Wireless network watcher
- MAC users can use whoFi (who is on my Wifi)
- wireless network troubleshooting application WiFi Analyzer
The above apps will scan your Wifi network and show you a list of the everything on your wifi.
Do I need a Wifi network booster for my Connexin broadband?
If you discover that there are Wifi black spots at your property, a Wi-Fi network extender aka a Wifi Booster is the best fix to increase your Wifi signal to cover any black spots.
The Wi-Fi network booster simply picks up the existing wireless signal as it is starting to become weaker and re-transmits the wireless network signal to increase it’s reach.
Place the wireless network extender near where your Wi-Fi network signal from the Connexin internet router is becoming weaker.
Position it approximately where your Wifi signal is dropping down to less than two bars. Walk around your home with a smartphone to try and establish where this is.
When did you last upgrade the Connexin broadband router?
The Connexin and broadband infrastructure, in general, are frequently updated to support new features and improve performance as technology evolves. Always ensure that your Connexin broadband router is running on the latest software.
The majority of Connexin broadband routers will allow you to carry out the software update by simply logging into the Connexin broadband router and simply clicking on a button to start the upgrade.
If you cannot do this, get in touch with Connexin and they will be able to perform the upgrade for you or talk you through performing the upgrade yourself.
As well as updating the software, if you have had the same hardware for a long time, it’s probably worth talking to Connexin to request for a router upgrade.
Is the cause of the problem external to your home (at the exchange)?
This is probably the most common cause for Connexin broadband performance problems in your area and is more common for internet broadband connections that are delivered using copper phone lines.
If you are not sure if this is applicable to you, contact Connexin who should be able to carry out the relevant connection tests to check if there is a problem on the Connexin internet line.
Is the performance issue due to Connexin broadband congestion?
If you’re finding that the Connexin internet connection speed in your area is slows down during certain periods e.g over weekends or evenings, then it may be due to congestion during peak hours.
You should contact Connexin to check your guaranteed speed.
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Re-testing your Connexin broadband connection
After the issue has been fixed either by yourself or Connexin, retest the broadband connection using at least two independent Speedtests to ensure the problem is fixed: