Troubleshooting Cotswold Wireless internet speed problems

Before starting to troubleshoot the speed of your Cotswold Wireless internet connection, we recommend that you run a Cotswold Wireless Broadband Speed Test to confirm your current broadband speed.

Also find out the minimum download speed that you are paying for from Cotswold Wireless.

You can find this info by checking a Cotswold Wireless broadband bill, your Cotswold Wireless contract or by contacting Cotswold Wireless.

Potential causes of Cotswold Wireless’s slow broadband performance

Is it the Cotswold Wireless internet connection that is slow or is it your device (PC/laptop/phone)?

You need to check the number of applications are currently running on your device.

The performance problem could be due to the over-utilisation of your system resources e.g RAM/memory/CPU Processor and as opposed to an issue with Cotswold Wireless’s internet connection.

If you are on a laptop then you can use the task manager to check your CPU and Memory utilisation.

On other device, you should try restarting the device which hopefully should shut down all applications that may be using up your systems resources.

Re-run the Cotswold Wireless Speed checker on your PC and your mobile phone to check how the results compare between the two devices.

Hopefully this should give you more info to work with in terms of whether the issue lies with your device or the Cotswold Wireless broadband connection.

• What does the Cotswold Wireless download and upload speed mean?
• Who is the best Broadband Service Provider in the UK?
• Five methods to improve your Cotswold Wireless Internet performance
• DNS tip to speed up internet browsing speed on Cotswold Wireless

Is the wireless the cause of the issue?

The cause of the performance issue may be your Wifi network and not the Cotswold Wireless broadband internet connection.

You could rule out the wireless by connecting your computer directly into the Cotswold Wireless broadband router with an ethernet cable and run the Cotswold Wireless Speedtest again.

If the speed improves when you are connected using an ethernet cable, this shows that the issue could be with your Wifi.

A few other things to check:

• Are the WiFi channels that you’re using for your Wi-Fi network network (SSID) overlapping with the neighbours?
• Is the wireless network signal from the internet router obstructed?
• Does your speed improve when you’re standing right infront of the Cotswold Wireless wireless router?

Who is connected to my Wi-Fi network?

Have you checked that your Wifi network password has not been hacked? Do you have an un-secured Wi-Fi network? How complex is your Wifi network password? It may be time to change it.

Neighbours could be using your Wifi network and using up all the Cotswold Wireless bandwidth by downloading, uploading or even streaming music or video over your Cotswold Wireless broadband connection! Worse than that, they could be conducting illegal activities on your Cotswold Wireless internet connection.

There are 3 apps to utlise to scan your Wifi network to see who’s connected:

• Windows users can use Wireless network watcher
• IOS users can use whoFi (who is on my Wifi)
• wifi network troubleshooting application WiFi Analyzer

The above apps will scan your wireless network and show you a list of the everything on your wifi.

• How to check who is on your Cotswold Wireless Wifi network

Should I get a wireless network booster for my Cotswold Wireless broadband?

You may discover that you have Wifi coverage holes in your house, a Wi-Fi network extender aka a Wifi Booster may be the best solution to strengthen your Wifi signal to cover any coverage holes.

• Cheapest Wifi Signal Boosters

The Wifi network booster picks up your existing Wifi network signal just as it is starting to become weaker and re-transmits the Wi-Fi network signal to extend it’s reach.

Place the Wifi extender near the position where your wireless network signal from your Cotswold Wireless internet router is starting to become weaker.

Place it near where your Wifi signal drops down to two signal bars. Walk around your home with a mobile phone to find where this location is.

When was the last time you upgraded the Cotswold Wireless broadband router?

The Cotswold Wireless and broadband infrastructure, in general, are frequently upgraded to support new features and improve reliability as technology evolves.  Always ensure that the Cotswold Wireless broadband internet router is running the most up to date software.

Most Cotswold Wireless broadband routers allow you to perform the software upgrade by simply logging on the Cotswold Wireless broadband router and simply clicking a button to do the upgrade.

If you can’t do this, get in touch with Cotswold Wireless and they will be able to do this for you or guide you through the process.

As well as updating the software, if you have had the same hardware for a long time, it’s worth talking to Cotswold Wireless to ask for a router upgrade.

Is the cause of the problem external to your home (at the exchange)?

This is probably the most likely reason for Cotswold Wireless broadband performance issues in your area and it’s more common with internet broadband connections that are delivered through phone lines.

If you’re not sure if this is relevant in your case, you should contact Cotswold Wireless who will be able to carry out the relevant line checks to check if there is a fault on the Cotswold Wireless internet connection.

Is it due to Cotswold Wireless broadband congestion?

If you’re finding that the Cotswold Wireless internet connection speed in your area is slow during certain times e.g over weekends and evenings, then it may be because of congestion during peak hours.

• What is Broadband Contention Ratio and does Cotswold Wireless have contention?

You should contact Cotswold Wireless to find out your guaranteed speed.

Test your Cotswold Wireless broadband connection

After the problem has been fixed either by yourself or Cotswold Wireless, retest your internet connection using  at least two separate Speedtests to ensure the problem is fixed:

• • Use the ookla internet broadband speed checker to test your Cotswold Wireless broadband
  • Test your Cotswold Wireless broadband speed using Ookla Offical Speed Test
  • Test your Cotswold Wireless internet connectionspeed using fast.com speed test
  • Check My Broadband Speed Checker Cotswold Wireless internet speed checker
  • • 0845UK Broadband Speed Checker and troubleshooting