Troubleshooting Cotswold Wireless internet performance issues

Before you begin troubleshooting the speed of your Cotswold Wireless broadband connection, we suggest that you perform a Cotswold Wireless Broadband Speedtest to benchmark your current internet speed.

It is also a good idea confirm the minimum download speed you on your broadband package from Cotswold Wireless.

You can find this information by checking your Cotswold Wireless broadband bill, your Cotswold Wireless contract or by contacting Cotswold Wireless.

Likely causes of Cotswold Wireless’s slow internet speed

Is it the Cotswold Wireless internet connection that is slow or is it your device (PC/laptop/phone)?

You may need to check how many applications are running on your device.

The performance issue may be due to over-utilization of your system resources i.e Memory/CPU Processor and not a problem with Cotswold Wireless’s broadband connection.

If you are on a computer then you may use the task manager to check your CPU and Memory usage.

On any other device, you could try rebooting the device which hopefully should shut down all apps that may have been hogging your systems resources.

Run the Cotswold Wireless Speed checker on your computer and your mobile to see how the results differ between the 2 devices.

Hopefully this should provide you with some information to help determine whether the problem lies with your PC/Smartphone or the Cotswold Wireless internet connection.

• What does the Cotswold Wireless download and upload speed mean?
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• 5 ways to speed up your Cotswold Wireless Internet performance
• Simple DNS tip to improve internet browsing speed on Cotswold Wireless

Is the wireless the cause of the performance issue?

The cause of the performance problem may be your wireless as opposed to the Cotswold Wireless broadband internet connection.

You can rule out the Wifi by connecting your computer directly to the Cotswold Wireless broadband router with a network cable and then run the Cotswold Wireless Speed test again.

If the result improves when you are connected using a network cable, this proves that the problem may be with your internal wireless network.

A number of things to check:

• Are the WiFi channels that you are using for your Wifi network (SSID) overlapping with your neighbors?
• Is your wireless network signal from the wireless router obstructed?
• Does the speed improve when your are standing directly infront of the Cotswold Wireless internet router?

Exactly who’s connected to my Wi-Fi network?

Have you checked that your wireless network password has not been shared? Do you have an open Wi-Fi network? How secure is your Wifi network password? It may be time to update it.

Others could be on your Wi-Fi network and using up all your Cotswold Wireless bandwidth by downloading, uploading or even streaming music or video over your Cotswold Wireless internet connection! Worse than that, they could be conducting illegal activities using your Cotswold Wireless internet connection.

Here are three apps that you can potentially use to analyze your Wifi network to see who’s connected:

• Microsoft users can use Wireless network watcher
• Apple users can use whoFi (who is on my Wifi)
• WiFi scanning application WiFi Analyzer

The above applications scan your Wifi network and display a list of the devices connected.

• How to see who’s on your Cotswold Wireless Wi-Fi network

Should I get a Wifi network booster for my Cotswold Wireless broadband?

If you find that there are wireless coverage gaps at your house, a Wi-Fi network extender aka a wireless Booster is the best solution to increase your Wifi signal to cover any coverage gaps.

• Best Wi-Fi Signal Extenders

The Wifi booster simply picks up your existing wireless network signal just as it is starting to become weaker and re-transmits the Wi-Fi network signal to extend it’s coverage.

Position the wireless extender near the position where your Wi-Fi network signal from your Cotswold Wireless internet router is becoming weaker.

Place it near where your wireless signal is dropping down to less than 2 bars. Walk around your property with a smartphone to determine where this location is.

When did you last upgrade the Cotswold Wireless internet router?

The Cotswold Wireless and broadband infrastructure, in general, are constantly upgraded to provide new features and improve performance as technology evolves.  Always ensure that your Cotswold Wireless broadband router is running on the most up-to-date software.

Most Cotswold Wireless broadband routers will allow you to perform the software upgrade by logging on the Cotswold Wireless broadband router and simply clicking on a button to start the update.

If you cannot do this, get in touch with Cotswold Wireless and they will do this for you or talk you through the process.

In addition to upgrading the software, if you have had the same router for a long period, it’s probably worth speaking to Cotswold Wireless to request for a router upgrade.

Is the root cause of the issue external to your home (at the exchange)?

This is probably the most likely reason for Cotswold Wireless broadband performance problems in your area and it’s more common for broadband connections that are delivered through copper phone lines.

If you’re not sure if this is relevant in your case, contact Cotswold Wireless who should be able to conduct the appropriate line checks to see if there is a issue on the Cotswold Wireless internet line.

Is the performance issue because of Cotswold Wireless broadband congestion?

If you’re finding that the Cotswold Wireless broadband connection speed in your area is slow during certain times e.g over weekends or evenings, it may be because of congestion during peak times.

• What’s Broadband Contention Ratio and does Cotswold Wireless have contention?

You should speak to Cotswold Wireless to check your guaranteed speed.

Find Best Alternatives to Cotswold Wireless Broadband

 

Re-testing your Cotswold Wireless broadband connection

After the issue has been resolved either by yourself or Cotswold Wireless, retest the broadband connection using  at least 2 separate Speedtests to ensure the problem is fixed:

• • Use the ookla internet broadband speed checker to test your Cotswold Wireless connection
  • Check your Cotswold Wireless internet speed using Ookla Offical Speed Test
  • Test your Cotswold Wireless broadbandspeed using fast.com speed test
  • Check My Broadband Speed Checker Cotswold Wireless broadband speed checker
  • • 0845UK Broadband Speedtest and troubleshooting