County Wifi broadband Speed test
Click on the “Go” button on the Ookla Speed Test to test the internet speed of your County Wifi internet connection.
Details on how to fix problems with your County Wifi internet connection are in the sections below the speed test widget.
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Troubleshooting County Wifi broadband speed issues
Before you start troubleshooting the performance of your County Wifi broadband connection, we recommend that you perform a County Wifi Broadband Speedtest to measure your current broadband speed.
It is a good idea to also confirm the minimum download speed that you have subscribed to from County Wifi.
You can find this info by checking your County Wifi broadband bill, your County Wifi contract or by contacting County Wifi.
Potential causes of County Wifi’s slow broadband performance
Is it your County Wifi broadband that is slow or is it your device (PC/laptop/phone)?
You may need to consider how many apps are running on your device.
The speed problem could be due to the over-utilisation of your device’s resources e.g RAM/CPU and not an issue with County Wifi’s internet connection.
If you are on a PC then you can use the task manager to check your CPU and Memory usage.
On other device, you could try rebooting the device which hopefully will kill all applications that may have been hogging your systems resources.
Run the County Wifi Speed test on your personal computer and your mobile to check how the speed test results differ between the two devices.
Hopefully this should give you more info to help determine if the issue is with your PC/Smartphone or the County Wifi internet connection.
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Is your wireless network the problem?
The cause of the performance issue could be your wireless network and not the County Wifi broadband connection.
You can rule out the Wifi by simply connecting your PC directly to the County Wifi broadband router with an ethernet cable and then run the County Wifi Speedtest again.
If the speed test result improves when you are connected via a network cable, this proves that the problem may be with your wireless.
Possible things to investigate:
- Are the WiFi channels that you’re using for your wireless network (SSID) overlapping with the neighbors?
- Is your wireless network signal from the internet router obstructed?
- Does the performance improve when your are standing right in-front of the County Wifi wireless router?
Who’s connected to my Wi-Fi network?
Have you checked that your Wi-Fi network password has not been compromised? Do you have an open Wifi network? How strong is your Wi-Fi network password? It could be time to change it.
Others could be on your Wi-Fi network and eating up all the County Wifi speed by downloading, uploading or even streaming music or videos over your County Wifi broadband connection! Worse than that, they could be carrying out illegal activities over your County Wifi broadband connection.
There are 3 apps that you can utlise to scan your wireless network to see who’s connected:
- Windows users can use Wireless network watcher
- MAC users can use whoFi (who is on my Wifi)
- wireless network troubleshooting application WiFi Analyzer
The above apps analyse your Wi-Fi network and produce a list of the connected devices.
Should I get a wireless booster for my County Wifi broadband?
If you discover that there are wireless coverage holes at your house, a Wifi extender also known as a Wi-Fi Booster is the best fix to increase your Wifi signal to cover any coverage gaps.
The Wifi network booster picks up the existing wireless signal just as it is starting to become weaker and re-transmits the Wifi signal to extend it’s coverage.
Position the Wifi booster/extender near the position where your Wifi signal from the County Wifi internet router is becoming weaker.
Place it near where your Wifi network signal is dropping down to 2 signal bars. Walk around your house with a smartphone to try and establish where this location is.
When was the last time you upgraded the County Wifi internet router?
The County Wifi and broadband infrastructure, in general, are constantly upgraded to provide new features and improve performance as technology evolves. Ensure that your County Wifi broadband router is running on the most up to date software.
Most County Wifi internet routers allow you to carry out the software upgrade by logging into the County Wifi broadband router and simply clicking on a button to perform the update.
If you can’t do this, contact County Wifi and they will do this for you or alternatively, guide you through the process.
In addition to updating the software, if you have had the same router for a long time, it’s probably worth talking to County Wifi to ask for a router upgrade.
Is the problem outside your property (at the exchange)?
This is probably the most likely reason for County Wifi broadband performance issues in your area and it’s more common for internet broadband connections that are delivered via phone lines.
If you are unsure if this is applicable to you, you should contact County Wifi who should be able to conduct the appropriate connection tests to see if there is a problem on the County Wifi internet line.
Is the issue due to County Wifi Internet congestion?
If you’re finding that the County Wifi broadband connection speed in your area is slows down during certain times i.e. weekends and during the evening, then it may be because of congestion during peak times.
You should contact County Wifi to find out your guaranteed speed.
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Test your County Wifi broadband connection
After the fault has been fixed either by yourself or County Wifi, retest the internet connection using at least 2 independent Speedtests to ensure the problem is fixed: