County Wifi Broadband Speed test and troubleshooting
County Wifi internet Speed test
Click on the “Go” button below on the Ookla Speed Test to test the broadband speed of your County Wifi internet connection.
Details on how to fix problems with your County Wifi broadband can be found below the speed test widget.
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How to troubleshoot County Wifi broadband performance problems
Before you begin troubleshooting the performance of your County Wifi broadband connection, we suggest that you perform a County Wifi Internet Speedtest to measure your current connection speed.
Also confirm the minimum download speed you on your broadband package from County Wifi.
You can find this information by checking a County Wifi broadband bill, your County Wifi contract or by contacting County Wifi.
Potential causes of County Wifi’s slow broadband performance
Is it your County Wifi broadband that is slow or is it your device (laptop/smartphone/PC)?
You need to check how many apps are currently running on your device.
The performance problem could be due to over-utilisation of your device’s resources i.e RAM/CPU Processor and not a problem with County Wifi’s broadband connection.
If you are on a PC then you may use the task manager to see your Processor and RAM utilisation.
On other device, you should try restarting the device which hopefully will kill all programs that may be hogging your systems resources.
Run the County Wifi Speed checker on your computer and your mobile phone to check how the results compare between the 2 devices.
This should hopefully give you more info to work with in terms of whether the issue is with your PC/Smartphone or the County Wifi broadband connection.
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Is your Wi-Fi network the reason for the issues?
The cause of the performance issue may be your wireless network as opposed to the County Wifi internet connection.
You could rule out the wireless by connecting your PC directly into the County Wifi broadband router with an ethernet cable and run the County Wifi Speed checker again.
If the result is better when you are connected using an ethernet cable, this shows that the problem could be with your internal wireless network.
A few other things to check:
- Are the Wireless channels that you are using for your wireless network (SSID) overlapping with your neighbours?
- Is the Wifi network signal from the internet router obstructed?
- Does the performance get better when you’re standing right in-front of the County Wifi broadband router?
Who is connected to my wireless network?
Have you checked that your Wifi network password has not been compromised? Do you have an open Wi-Fi network? How strong is your Wi-Fi network password? It could be time to update it.
Others could be using your Wifi network and using up all your County Wifi bandwidth by downloading, uploading or even streaming music or video on your County Wifi internet connection! Worse still, they may be carrying out illegal activities on your County Wifi broadband connection.
There are three apps to use to scan your Wifi network to see who is connected:
- Windows users can use Wireless network watcher
- IOS users can use whoFi (who is on my Wifi)
- WiFi troubleshooting tool WiFi Analyzer
The above software will scan your Wi-Fi network and display a list of the devices connected.
Should I get a wireless network booster for my County Wifi broadband?
If you find that you have wireless coverage gaps in your property, a Wi-Fi network extender aka a Wifi Booster may be the best solution to boost your Wifi signal to cover any coverage holes.
The Wifi network booster picks up the existing wireless network signal just as it is starting to become weaker and re-transmits the Wifi network signal to increase it’s coverage.
Place the wireless network extender near where your wireless signal from your County Wifi broadband router is becoming weaker.
Position it approximately where your Wifi signal is dropping down to less than 2 bars. Walk around your home with a smartphone to try and establish where this location is.
When was the last time you upgraded the County Wifi broadband router?
The County Wifi and broadband infrastructure, in general, are constantly upgraded to provide new features and improve reliability as technology evolves. Ensure that your County Wifi internet router is running on the latest software.
The majority of County Wifi internet routers will allow you to carry out the software upgrade by simply logging into the County Wifi broadband router and simply clicking on a button to perform the upgrade.
If you cannot do this, contact County Wifi and they will do this for you or alternatively, talk you through the process.
In addition to updating the software, if you have had hardware for a long period, it’s worth talking to County Wifi to request for a hardware upgrade.
Is the fault outside your property (at the exchange)?
This is probably the most likely cause for County Wifi broadband performance problems in your property and it’s more common with internet broadband connections that are delivered using copper phone lines.
If you’re not sure if this is applicable to you, contact County Wifi who will be able to carry out the relevant connection tests to check if there is a fault on the County Wifi broadband connection.
Is it because of County Wifi Internet congestion?
If you are finding that the County Wifi internet connection speed in your area is slow during certain periods i.e. weekends and during the evening, then it may be due to congestion during peak hours.
You should contact County Wifi to find out your guaranteed speed.
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Re-testing your County Wifi internet connection
After the problem has been fixed either by yourself or County Wifi, re-test your internet connection using at least 2 independent Speedtests to ensure the issue is fixed: