County Wifi Broadband Speed test and troubleshooting

 County Wifi broadband Speed test

Click on the “Go” button on the Ookla Speed Checker to check the speed of your County Wifi internet connection.

Information on how to fix issues with your County Wifi broadband can be below.

For a more accurate reading, run the Speedtest twice


How to troubleshoot County Wifi broadband internet performance

County Wifi Internet speed test - Slow Internet speedBefore starting to troubleshoot the speed of your County Wifi broadband connection, you firstly need to run the County Wifi Internet Broadband Speed Test and also confirm what Upload and Download speed you have subscribed to.

You can get this information by checking your County Wifi bill or contact County Wifi to confirm this info.

Possible causes of County Wifi slow broadband speed

Is it your County Wifi broadband that is slow or is it your device (PC/laptop/phone)?

You need to consider how many apps are concurrently running on your device that could be utilising your system resources (mainly RAM memory and CPU) and/or your County Wifi internet bandwidth.

If you’re on a computer then you may use the task manager to check your CPU and memory utilization.

On any other device you should try rebooting the device which should hopefully kill all programs that may have been running in the background.

Re-run the County Wifi speed checker on your personal computer and your phone to see how the speedtest results compare between the 2 devices.

This should hopefully provide you with some info to work with in terms of if the problem lies with your device or the County Wifi internet connection.

Is your Wifi connection the problem?

The cause of the problem could be your Wifi connection and not the County Wifi broadband internet connection.

You could rule out the Wifi network network being the cause of the problem by connecting your PC directly into the County Wifi broadband router using a network cable and run the County Wifi speedtest again.

If the speed is better when you are connected using a network cable then this proves that the problem may be with the Wifi network connection setup.

Possible things to investigate are:

  • Are the WiFi channels you are using for your Wifi network (SSID) overlapping with the neighbors?
  • Could your Wi-Fi network signal from the router be obstructed?
  • Does the performance improve when you’re standing directly in-front of the County Wifi broadband or wireless router?
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Who is connected to my wireless network?

Have you checked that your Wi-Fi network password has not been compromised? Do you have an un-secured Guest Wifi network?

Neighbors could be using your Wi-Fii network and using up all the County Wifi bandwidth downloading/uploading or even streaming netflix! Worse still, they could be carrying out illegal activities which will all lead to your connection.

There are two applications that you can use to scan your Wi-Fi network to check who is connected:

Both applications will scan your Wifi network and display a list of the connected devices.

Check out this tutorial on how to use both applications

Do I need a wireless Booster for my County Wifi broadband?

If you find that you have Wifi black holes in your home, then a Wifi extender also know as a wireless Booster is the solution to boost your signal. They are readily available online from around £15.

The Wi-Fi network booster simply picks up the existing wireless network signal as it is becoming weak and then re-transmits the Wi-Fi network signal at a more stronger rate to extend it’s reach.

Place the wireless booster/extender where your wireless signal from the County Wifi broadband router is starting to become weak.  Approxiametly where your Wi-Fi network signal drops down to two bars. Use your mobile phone to determine where this is.

When was the last time you upgraded your County Wifi broadband router?

The County Wifi and openreach infrastructure is constantly being updates to support new features (some end user facing and others internal).  Always ensure that the County Wifi broadband router has the latest software.

The majority of County Wifi broadband routers allow you to carry out the software upgrade by logging on the County Wifi broadband router and simply clicking a button to do the upgrade.

If you cannot do this, contact County Wifi and they will be able to either do this for you or talk you through how to do it depending on the County Wifi router model you have.

In addition to updating the software, if you have had the same router for a long time, it is worth talking to County Wifi to ask for a hardware upgrade.

Is the problem external (at the exchange)?

This is probably the most likely reason for County Wifi broadband performance issue in your home and it’s more common with broadband connections that are delivered via phone lines.

If you’re not sure if this is applicable to you, you should contact County Wifi who will be able to conduct the relevant line checks to check if there is a problem on the County Wifi internet connection.

Is it due to County Wifi Broadband congestion?

If you are finding that the County Wifi internet connection speed in your area is slow during certain times e.g over weekends and during the evening, then it may be due to congestion during peak times.

You should speak to your County Wifi to find out if the service you subscribed to has a guaranteed speed or is  a contended ‘first come first serve’ service with no minimum speed guaranteed.

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Re-testing your County Wifi internet connection

After the issue has been resolved either by yourself or County Wifi, re-test the internet connection using  at least 2 independent speedtests such as the one here and Ookla internet speedtester to ensure the issue is fixed.

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