Troubleshooting Cybase Internet broadband performance problems

Before you begin troubleshooting the speed of your Cybase Internet broadband connection, we suggest that you perform a Cybase Internet Broadband Speed Test to measure your current broadband speed.

It is a good idea to also find out the guaranteed minimum download speed you have subscribed to from Cybase Internet.

You can get this info by checking a Cybase Internet broadband bill, your Cybase Internet contract or by contacting Cybase Internet.

Probable causes of Cybase Internet’s slow broadband performance

Is it the Cybase Internet internet connection that is running slow or could it be your device (PC/laptop/phone)?

You need to check how many applications are currently running on your device.

The performance issue may be due to the over-utilization of your device’s resources e.g RAM/CPU and not a problem with Cybase Internet’s broadband connection.

If you are on a computer then you may use the task manager to see your Processor and RAM utilization.

On any other device, you should try restarting the device which hopefully should terminate all apps that may be hogging system resources.

Re-run the Cybase Internet Speed test on your personal computer and your mobile phone to see how the speedtest results compare between the two devices.

This should hopefully give you more information to help determine if the problem lies with your PC/Smartphone or the Cybase Internet internet connection.

• What does the Cybase Internet download and upload speed mean?
• Who is the best Internet Service Provider in the UK?
• Five ways to improve your Cybase Internet Internet speed
• Simple DNS tip to improve internet browsing speed on Cybase Internet

Is the wireless the cause of the slowness?

The root cause of the performance issue could be your wireless network and not the Cybase Internet broadband connection.

You can rule out the wireless by connecting your computer directly into the Cybase Internet broadband router using an ethernet cable and then run the Cybase Internet Speed checker again.

If the result is better when you are connected using an ethernet cable, this shows that the problem could be with the Wifi.

Possible things to investigate:

• Are the Wireless channels that you are using for your Wi-Fi network network (SSID) overlapping with your neighbours?
• Is the Wi-Fi network signal from the wireless router obstructed?
• Does your speed get better when your are standing directly infront of the Cybase Internet wireless router?

Exactly who’s connected to my Wi-Fi network?

Have you checked that your Wi-Fi network password has not been shared? Do you have an un-secured wireless network? How strong is your Wifi network password? It may be time to change it.

Others could be on your Wifi network and using up all your Cybase Internet speed by downloading, uploading or even streaming music or video on your Cybase Internet broadband connection! Worse than that, they may be carrying out illegal activities over your Cybase Internet internet connection.

Here are 3 applications that you can potentially utlise to scan your Wifi network to check who’s connected:

• Microsoft Windows users can use Wireless network watcher
• IOS users can use whoFi (who is on my Wifi)
• wireless network troubleshooting application WiFi Analyzer

The above software analyse your Wi-Fi network and display a list of the everything on your wifi.

• How to check who is on your Cybase Internet wireless network

Should I get a wireless network booster for my Cybase Internet broadband?

If you discover that you have Wifi black spots at your home, a wireless extender aka a Wi-Fi Booster may be the best fix to boost your wireless signal to cover any coverage gaps.

• Cheapest Wi-Fi Signal Boosters

The Wi-Fi network booster picks up the existing wireless signal as it is becoming weaker and re-transmits the Wifi network signal to extend it’s coverage.

Place the Wifi network booster/extender where your wireless network signal from your Cybase Internet broadband router is starting to become weaker.

Position it approximately where your Wifi signal drops down to less than two bars. Walk around your house with a mobile phone to determine where this location is.

When was the last time you upgraded the Cybase Internet broadband router?

The Cybase Internet and broadband infrastructure, in general, are constantly upgraded to support new features and improve reliability as technology evolves.  Always ensure that your Cybase Internet broadband internet router is running on the most up to date software.

The majority of Cybase Internet internet routers will allow you to carry out the software update by simply logging on the Cybase Internet broadband router and simply clicking on a button to start the update.

If you can’t do this, contact Cybase Internet and they will perform the upgrade for you or guide you through performing the upgrade yourself.

As well as upgrading the software, if you have had the same router for a long time, it’s probably worth speaking to Cybase Internet to request for a hardware upgrade.

Is the root cause of the issue outside your property (at the exchange)?

This is probably the most likely cause for Cybase Internet broadband performance problems in your property and it’s more common with broadband connections that are delivered using copper phone lines.

If you are unsure if this is applicable to you, you should contact Cybase Internet who should be able to run the appropriate line tests to see if there is a fault on the Cybase Internet internet line.

Is it because of Cybase Internet broadband congestion?

If you’re finding that the Cybase Internet internet connection speed in your area is slows down during certain periods e.g weekends and evenings, then it may be because of congestion during peak times.

• What is Broadband Contention Ratio and does Cybase Internet have contention?

You should speak to Cybase Internet to check your guaranteed speed.

Re-testing your Cybase Internet broadband connection

After the issue has been fixed either by yourself or Cybase Internet, retest the internet connection using  at least two independent Speedtests to ensure the issue is resolved:

• • Use the ookla internet broadband speed checker to test your Cybase Internet broadband
  • Check your Cybase Internet broadband speed using Ookla Offical Speed Test
  • Test your Cybase Internet broadbandspeed using fast.com speed test
  • Check My Broadband Speed Checker Cybase Internet broadband speed checker
  • • 0845UK Internet Speed Checker and troubleshooting