Cybase Internet broadband Speed Checker

Simply click on the “Go” button below on the Ookla Speed Test to see the internet speed of your Cybase Internet internet connection.

Information on how to fix issues with your Cybase Internet internet connection are in the sections below the Ookla Speed test widget.

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Troubleshooting Cybase Internet internet speed issues

Before you start troubleshooting the speed of your Cybase Internet internet connection, we suggest that you run a Cybase Internet Internet Speedtest to measure your current internet speed.

It is a good idea to also find out the guaranteed minimum download speed you on your broadband package from Cybase Internet.

You can get this info by checking a Cybase Internet broadband bill, your Cybase Internet contract or by contacting Cybase Internet.

Likely causes of Cybase Internet’s slow broadband performance

Is it the Cybase Internet broadband that is running slow or could it be your device (PC/laptop/phone)?

You need to check the number of apps are currently running on your device.

The speed issue may be due to over-utilization of your device’s resources i.e RAM/CPU Processor and as opposed to an issue with Cybase Internet’s internet connection.

If you’re on a laptop then you can use the task manager to check your CPU and Memory usage.

On other device, you should try rebooting the device which should hopefully terminate all apps that may have been hogging your systems resources.

Re-run the Cybase Internet Speed test on your PC and your mobile to check how the speedtest results differ between the 2 devices.

This should hopefully give you more information to work with in terms of if the problem lies with your device or the Cybase Internet internet connection.

Is your Wifi the problem?

The root cause of the performance problem could be your Wifi as opposed to the Cybase Internet broadband internet connection.

You can rule out the wireless by connecting your PC directly into the Cybase Internet broadband router using an ethernet cable and run the Cybase Internet Speed checker again.

If the speed checker result is better when you are connected by an ethernet cable, this suggests that the issue could be with your internal wireless network.

A number of things to check:

Are the WiFi channels that you are using for your wireless network (SSID) overlapping with the neighbors?
Is your Wifi signal from the internet router obstructed?
Does the performance improve when you’re standing directly in-front of the Cybase Internet wireless router?

Exactly who’s connected to my Wifi network?

Have you checked that your wireless network password has not been compromised? Do you have an open Wifi network? How secure is your Wifi network password? It could be time to update it.

Neighbours could be on your Wi-Fi network and using up all the Cybase Internet speed by downloading, uploading or even streaming music or videos over your Cybase Internet broadband connection! Worse than that, they may be carrying out illegal activities using your Cybase Internet internet connection.

Here are 3 applications to utlise to analyze your wireless network to check who is connected:

Windows users can use Wireless network watcher
IOS users can use whoFi (who is on my Wifi)
wireless network troubleshooting application WiFi Analyzer

The above apps scan your Wifi network and display a list of the connected devices.

How to see who’s on your Cybase Internet Wi-Fi network

Do I need a wireless booster for my Cybase Internet broadband?

If you find that you have Wi-Fi coverage gaps at your home, a Wifi extender also known as a wireless Booster may be the best solution to strengthen your Wi-Fi signal to cover any coverage holes.

Best Wireless Signal Extenders

The wireless booster picks up the existing Wifi signal just as it is starting to become weaker and re-transmits the wireless signal to extend it’s reach.

Position the wireless network extender where your wireless signal from your Cybase Internet broadband router is starting to become weaker.

Place it approximately where your wireless network signal is dropping down to two bars. Walk around your property with a tablet to find where this location is.

When did you last upgrade the Cybase Internet broadband router?

The Cybase Internet and broadband infrastructure, in general, are frequently updated to provide new features and improve reliability as technology evolves. Always ensure that your Cybase Internet broadband router is running the most up-to-date software.

Most Cybase Internet broadband routers allow you to carry out the software upgrade by logging into the Cybase Internet broadband router and simply clicking on a button to start the upgrade.

If you cannot do this, get in touch with Cybase Internet and they will do this for you or talk you through performing the upgrade yourself.

As well as upgrading the software, if you have had router for a long period, it’s worth talking to Cybase Internet to ask for a hardware upgrade.

Is the issue outside your property (at the exchange)?

This is probably the most common cause for Cybase Internet broadband performance issues in your home and is more common with broadband connections that are delivered through phone lines.

If you’re unsure if this is relevant in your case, contact Cybase Internet who will be able to run the relevant connection checks to check if there is a problem on the Cybase Internet broadband line.

Is the performance issue because of Cybase Internet Internet congestion?

If you’re finding that the Cybase Internet broadband connection speed in your area is slow during certain periods i.e. weekends or evenings, then it may be because of congestion during peak times.

What’s Broadband Contention Ratio and does Cybase Internet have contention?

You should speak to Cybase Internet to check your guaranteed speed.

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Re-testing your Cybase Internet internet connection

After the problem has been fixed either by yourself or Cybase Internet, re-test the broadband connection using at least two independent Speedtests to ensure the fault is resolved: