Cybase Internet internet Speed test

Simply click on the “Go” button below on the Ookla Speed Check to check the broadband speed of your Cybase Internet broadband connection.

Information on how to troubleshoot problems with your Cybase Internet broadband can be found below the speed test widget.

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Troubleshooting Cybase Internet internet speed issues

Before you begin troubleshooting the speed of your Cybase Internet internet connection, we recommend that you perform a Cybase Internet Broadband Speedtest to measure your current connection speed.

It is also a good idea confirm the guaranteed minimum download speed you on your broadband package from Cybase Internet.

You can find this information by checking a Cybase Internet broadband bill, your Cybase Internet contract or by contacting Cybase Internet.

Potential causes of Cybase Internet’s slow broadband performance

Is it your Cybase Internet broadband that is running slow or is it your device (PC/laptop/phone)?

You may need to consider how many apps are currently running on your device.

The speed problem could be due to the over-utilisation of your device’s resources i.e RAM/memory/CPU and as opposed to a problem with Cybase Internet’s internet connection.

If you are on a laptop then you can use the task manager to see your CPU and RAM utilisation.

On any other device, you could try rebooting the device which hopefully will terminate all apps that may be using up your device resources.

Run the Cybase Internet Speed test on your personal computer and your mobile to check how the speed test results differ between the two devices.

This should hopefully provide you with some info to help determine if the problem is with your device or the Cybase Internet broadband connection.

Is the wireless the problem?

The cause of the performance issue could be your Wifi and not the Cybase Internet broadband internet connection.

You can rule out the Wifi by simply connecting your computer directly into the Cybase Internet broadband router using an ethernet cable and run the Cybase Internet Speed test again.

If the speed is better when you’re connected via a network cable, this indicates that the problem may be with your wireless.

A number of things to check:

Are the Wireless channels that you’re using for your Wifi network (SSID) overlapping with the neighbours?
Is your Wifi signal from the internet router obstructed?
Does your performance get better when you’re stood right in-front of the Cybase Internet broadband router?

Who is connected to my Wifi network?

Have you checked that your Wi-Fi network password has not been shared? Do you have an un-secured Wifi network? How strong is your Wifi network password? It may be time to change it.

Neighbours could be using your Wi-Fi network and using up all your Cybase Internet bandwidth by downloading, uploading or even streaming music or video over your Cybase Internet broadband connection! Worse still, they may be conducting illegal activities using your Cybase Internet internet connection.

Here are three apps that you can potentially utlise to scan your wireless network to check who’s connected:

Microsoft users can use Wireless network watcher
Apple users can use whoFi (who is on my Wifi)
wireless network scanning tool WiFi Analyzer

The above apps scan your Wifi network and show you a list of the everything on your wifi.

How to check who is on your Cybase Internet wireless network

Should I get a Wifi booster for my Cybase Internet broadband?

If you find that you have Wi-Fi black spots in your house, a Wi-Fi network extender aka a wireless Booster is the best solution to increase your Wifi signal to cover any black holes.

Cheapest Wireless Signal Boosters

The Wifi network booster picks up the existing Wi-Fi network signal as it is becoming weaker and re-transmits the Wifi network signal to increase it’s coverage.

Position the wireless booster/extender where your Wifi signal from the Cybase Internet internet router is becoming weaker.

Place it near where your Wifi network signal drops down to 2 bars. Walk around your home with a tablet to determine where this location is.

When was the last time you upgraded the Cybase Internet internet router?

The Cybase Internet and broadband infrastructure, in general, are frequently updated to provide new features and improve performance as technology evolves. Always ensure that the Cybase Internet broadband internet router is running on the most up to date software.

The majority of Cybase Internet internet routers will allow you to perform the software upgrade by logging into the Cybase Internet broadband router and simply clicking a button to do the upgrade.

If you cannot do this, contact Cybase Internet and they will be able to do this for you or alternatively, guide you through the process.

As well as updating the software, if you have had the same hardware for a long time, it’s worth speaking to Cybase Internet to ask for a router upgrade.

Is the root cause of the issue outside your property (at the exchange)?

This is probably the most likely cause for Cybase Internet broadband performance issues in your area and it’s more common with internet broadband connections that are delivered using phone lines.

If you’re not sure if this is applicable to you, you should contact Cybase Internet who will be able to run the relevant line checks to see if there is a issue on the Cybase Internet internet connection.

Is the issue due to Cybase Internet broadband congestion?

If you’re finding that the Cybase Internet broadband connection speed in your area is slow during certain times e.g over weekends and during the evening, it may be because of congestion during peak times.

What’s Broadband Contention Ratio and does Cybase Internet have contention?

You should speak to Cybase Internet to check your guaranteed speed.

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Test your Cybase Internet internet connection

After the fault has been fixed either by yourself or Cybase Internet, retest the broadband connection using at least two independent Speedtests to ensure the fault is fixed:

Cybase Internet Internet Speed Checker and troubleshooting