Cybase Internet Internet Speed Checker and troubleshooting

 Cybase Internet broadband Speed Checker

Click on the “Go” button on the Ookla Speed test to check the speed of your Cybase Internet broadband connection.

Information on how to troubleshoot issues with your Cybase Internet broadband can be below.

For a more accurate reading, run the Speedtest twice

How to troubleshoot Cybase Internet broadband internet performance

Cybase Internet Internet Speedchecker - Slow broadband speedBefore starting to troubleshoot the speed of your Cybase Internet broadband connection, you need to run the Cybase Internet Internet Broadband Speed Test and also confirm what Upload and Download speed that you are paying for.

You can get this info by checking a Cybase Internet bill or contact Cybase Internet to confirm this information.

Common causes of Cybase Internet slow broadband speed

Is it the Cybase Internet broadband that is slow or is it your device (PC/laptop/phone)?

You need to consider how many apps are currently running on your device that could be using your system resources (mainly RAM memory and CPU) and/or your Cybase Internet internet bandwidth.

If you are on a computer then you may use the task manager to see your processor and memory utilisation.

On any other device you could try rebooting the device which should hopefully kill all programs that may be running in the background.

Re-run the Cybase Internet speed test on your personal computer and your mobile phone to see how the speedtest results compare between the two devices.

This should hopefully provide you with some information to work with in terms of whether the problem lies with your device or the Cybase Internet internet connection.

Is your Wi-Fi network connection the problem?

The cause of the issue could be your Wifi network connection and not the Cybase Internet broadband internet connection.

You could rule out the Wi-Fi network network being the cause of the issue by connecting your computer directly into the Cybase Internet broadband router using an ethernet cable and run the Cybase Internet speedtest again.

If the speed is better when you’re connected by a network cable then this proves that the problem could be with your wireless connection setup.

Possible things to investigate are:

  • Are the WiFi channels you are using for your wireless network network (SSID) overlapping with your neighbors?
  • Could your Wifi network signal from the router be obstructed?
  • Does your performance improve when you’re standing directly infront of the Cybase Internet broadband or wireless router?
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Who is connected to my wireless network?

Have you checked that your Wi-Fi network password has not been compromised? Do you have an open Guest wireless network?

Neighbors could be using your Wifii network and eating up all your Cybase Internet bandwidth downloading/uploading or even streaming netflix! Worse still, they could be carrying out illegal activities which will all point to your connection.

There are two apps that you can use to scan your Wifi network to check who’s connected:

Both applications will scan your Wi-Fi network and display a list of the connected devices.

Check out this tutorial on how to use both applications

Do I need a Wifi Booster for my Cybase Internet broadband?

If you find that you have wireless black holes in your home, then a Wifi extender also know as a wireless Booster is the fix to boost your signal. They are readily available online from around £15.

The Wifi network booster simply picks up your existing Wi-Fi network signal as it is starting to become weak and then re-transmits the Wifi network signal at a more stronger rate to extend it’s coverage.

Place the Wifi network booster/extender where your wireless signal from the Cybase Internet broadband router is becoming weak.  Approxiametly where your Wi-Fi network signal drops down to two bars. Use your mobile phone to determine where this is.

When was the last time you upgraded your Cybase Internet broadband router?

The Cybase Internet and openreach infrastructure is constantly being updates to support new features (some customer facing and others internal).  Always ensure that the Cybase Internet broadband router has the latest software.

Most Cybase Internet broadband routers will allow you to carry out the software upgrade by logging into the Cybase Internet broadband router and simply clicking a button to perform the update.

If you can’t do this, contact Cybase Internet and they will be able to either do this for you or guide you through how to do it depending on the Cybase Internet router model you have.

In addition to updating the software, if you have had the same hardware for a long time, it is worth talking to Cybase Internet to request for a router upgrade.

Is the fault external (at the exchange)?

This is probably the most likely reason for Cybase Internet broadband performance problem in your home and it’s more common with broadband connections that are delivered using phone lines.

If you are unsure if this is relevant in your case, you should contact Cybase Internet who should be able to run the relevant line tests to see if there is a fault on the Cybase Internet internet line.

Is it due to Cybase Internet Internet congestion?

If you are finding that the Cybase Internet internet connection speed in your area is slow during certain periods e.g weekends and during the evening, then it may be due to congestion during peak times.

You should contact your Cybase Internet to find out if the service you have subscribed to has a minimum speed or is  a contended ‘first come first serve’ service with no minimum speed guaranteed.

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Re-testing your Cybase Internet internet connection

After the problem has been resolved either by yourself or Cybase Internet, re-test the internet connection using  at least 2 independent speedtests such as the one here and Ookla internet speedtester to ensure the issue is resolved.

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