Cymru1 Broadband Speedtest and troubleshooting

 Cymru1 internet Speed Checker

Click on the “Go” button on the Ookla Speed Test to see the broadband speed of your Cymru1 internet connection.

Details on how to troubleshoot problems with your Cymru1 internet connection are in the sections below the speed test widget.

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How to troubleshoot Cymru1 broadband speed problems

Cymru1 Internet speed test - Slow Internet speed

Before starting to troubleshoot the speed of your Cymru1 broadband connection, we suggest that you run a Cymru1 Broadband Speedtest to benchmark your current connection speed.

It is a good idea to also find out the guaranteed minimum download speed you are paying for from Cymru1.

You can get this information by checking your Cymru1 broadband bill, your Cymru1 contract or by contacting Cymru1.

Possible causes of Cymru1’s slow internet performance

Is it your Cymru1 internet connection that is slow or is it your device (PC/laptop/phone)?

You may need to check how many apps are currently running on your device.

The speed issue could be due to the over-utilisation of your system resources e.g RAM/CPU Processor and as opposed to an issue with Cymru1’s broadband connection.

If you’re on a laptop then you can use the task manager to check your Processor and Memory utilisation.

On other device, you could try rebooting the device which hopefully should kill all apps that may be hogging system resources.

Re-run the Cymru1 Speed checker on your PC and your mobile phone to see how the speed test results compare between the two devices.

This should hopefully give you some information to help determine if the problem lies with your device or the Cymru1 broadband connection.

Is the wireless the cause of the issue?

The cause of the performance problem could be your internal Wifi network as opposed to the Cymru1 broadband connection.

You can rule out the Wi-Fi network by simply connecting your computer directly to the Cymru1 broadband router with a network cable and then run the Cymru1 Speed checker again.

If the result is better when you are connected using a network cable, this indicates that the issue may be with the internal wireless network.

A number of things to look further into:

  • Are the WiFi channels that you’re using for your Wifi network network (SSID) overlapping with your neighbors?
  • Is your wireless signal from the broadband router obstructed?
  • Does your performance get better when your are standing right infront of the Cymru1 internet router?

Who is connected to my wireless network?

Have you checked that your Wifi network password has not been shared? Do you have an open Wifi network? How complex is your Wifi network password? It may be time to update it.

Neighbours could be using your Wi-Fi network and using up all your Cymru1 speed by downloading, uploading or even streaming music or videos over your Cymru1 broadband connection! Worse still, they could be carrying out illegal activities using your Cymru1 broadband connection.

Cymru1 WiFi Slow

Here are three apps to utlise to scan your wireless network to check who is connected:

The above software will scan your Wifi network and display a list of the connected devices.

Should I get a wireless booster for my Cymru1 broadband?

You may discover that you have Wi-Fi black holes at your house, a Wifi extender aka a Wifi Booster is the best solution to boost your wireless signal to cover any coverage holes.

The Wi-Fi network booster simply picks up the existing Wifi network signal as it is becoming weaker and re-transmits the Wifi signal to extend it’s coverage.

Place the Wifi network booster/extender where your Wi-Fi network signal from your Cymru1 broadband router is starting to become weaker.

Position it approximately where your wireless network signal is dropping down to less than two bars. Walk around your property with a tablet to try and establish where this location is.

When was the last time you upgraded the Cymru1 broadband router?

Cymru1 router upgrade

The Cymru1 and broadband infrastructure, in general, are constantly upgraded to support new features and improve performance as technology evolves.  Always ensure that the Cymru1 broadband internet router is running on the most up to date software.

The majority of Cymru1 broadband routers will allow you to carry out the software upgrade by logging on the Cymru1 broadband router and simply clicking on a button to do the update.

If you can’t do this, get in touch with Cymru1 and they will perform the upgrade for you or guide you through the process.

As well as upgrading the software, if you have had the same hardware for a long time, it is worth talking to Cymru1 to ask for a hardware upgrade.

Is the root cause of the issue external to your home (at the exchange)?

This is probably the most common reason for Cymru1 broadband performance problems in your area and it’s more common with internet broadband connections that are delivered via phone lines.

If you’re unsure if this is applicable to you, contact Cymru1 who should be able to conduct the appropriate line tests to see if there is a issue on the Cymru1 broadband connection.

Is the issue because of Cymru1 Internet congestion?

If you’re finding that the Cymru1 internet connection speed in your area is slow during certain times e.g weekends and evenings, then it may be because of congestion during peak hours.

You should speak to Cymru1 to find out your minimum speed.

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Re-testing your Cymru1 internet connection

After the problem has been resolved either by yourself or Cymru1, re-test the internet connection using  at least two separate Speedtests to ensure the fault is fixed:

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