Daisy Group Broadband Speed test and troubleshooting
Daisy Group internet Speed Checker
Simply click on the “Go” button on the Ookla Speed Check to test the internet speed of your Daisy Group broadband connection.
Details on how to fix problems with your Daisy Group broadband can be found below the speed test widget.
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How to troubleshoot Daisy Group broadband performance problems
Before starting to troubleshoot the speed of your Daisy Group internet connection, we recommend that you run a Daisy Group Broadband Speed Test to confirm your current internet speed.
It is a good idea to also confirm the guaranteed minimum download speed you have subscribed to from Daisy Group.
You can find this information by checking a Daisy Group broadband bill, your Daisy Group contract or by contacting Daisy Group.
Probable causes of Daisy Group’s slow broadband speed
Is it the Daisy Group broadband that is running slow or could it be your device (laptop/smartphone/PC)?
You need to consider how many apps are running on your device.
The performance issue may be due to over-utilization of your system resources e.g RAM/memory/CPU and not a problem with Daisy Group’s internet connection.
If you are on a computer then you can use the task manager to see your CPU and Memory utilization.
On other device, you could try restarting the device which should hopefully kill all applications that may have been hogging system resources.
Run the Daisy Group Speedtest on your personal computer and your mobile phone to see how the speedtest results compare between the 2 devices.
Hopefully this should provide you with more information to help determine whether the problem is with your device or the Daisy Group broadband connection.
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Is the Wifi network the cause of the performance issue?
The root cause of the performance issue may be your wireless as opposed to the Daisy Group broadband connection.
You could rule out the Wifi by connecting your PC directly into the Daisy Group broadband router with a network cable and run the Daisy Group Speed checker again.
If the speed is better when you are connected using an ethernet cable, this proves that the issue could be with the wireless.
Possible things to check:
- Are the Wireless channels that you’re using for your Wifi network network (SSID) overlapping with your neighbors?
- Is your Wifi network signal from the internet router obstructed?
- Does the performance improve when you’re standing right in-front of the Daisy Group internet router?
Who’s connected to my wireless network?
Have you checked that your Wi-Fi network password has not been shared? Do you have an open Wi-Fi network? How complex is your Wi-Fi network password? It may be time to update it.
Others could be on your Wi-Fi network and using up all your Daisy Group speed by downloading, uploading or even streaming music or videos on your Daisy Group broadband connection! Worse still, they may be carrying out illegal activities on your Daisy Group broadband connection.
There are three apps to use to scan your Wi-Fi network to check who is connected:
- Microsoft users can use Wireless network watcher
- IOS users can use whoFi (who is on my Wifi)
- WiFi troubleshooting tool WiFi Analyzer
The above apps analyse your wireless network and show you a list of the connected devices.
Should I get a wireless booster for my Daisy Group broadband?
You may discover that you have wireless black spots in your house, a Wi-Fi network extender also known as a Wifi Booster is the best solution to increase your Wifi signal to cover any coverage gaps.
The Wi-Fi network booster picks up your existing Wi-Fi network signal just as it is becoming weaker and re-transmits the wireless network signal to increase it’s coverage.
Place the wireless booster/extender near where your Wifi signal from your Daisy Group internet router is becoming weaker.
Position it approximately where your Wi-Fi network signal is dropping down to less than two signal bars. Walk around your home with a smartphone to find where this is.
When did you last upgrade the Daisy Group broadband router?
The Daisy Group and broadband infrastructure, in general, are frequently upgraded to provide new features and improve reliability as technology evolves. Always ensure that your Daisy Group internet router is running the most up to date software.
The majority of Daisy Group broadband routers allow you to carry out the software update by logging on the Daisy Group broadband router and simply clicking on a button to perform the update.
If you can’t do this, get in touch with Daisy Group and they will perform the upgrade for you or alternatively, guide you through performing the upgrade yourself.
In addition to upgrading the software, if you have had hardware for a long time, it’s probably worth speaking to Daisy Group to ask for a hardware upgrade.
Is the problem external to your home (at the exchange)?
This is probably the most common reason for Daisy Group broadband performance problems in your property and is more common for broadband connections that are delivered via copper phone lines.
If you’re unsure if this is relevant in your case, contact Daisy Group who should be able to carry out the relevant line checks to check if there is a problem on the Daisy Group internet line.
Is the performance issue due to Daisy Group broadband congestion?
If you are finding that the Daisy Group broadband connection speed in your area is slows down during certain periods e.g weekends and during the evening, then it may be because of congestion during peak times.
You should contact Daisy Group to find out your guaranteed speed.
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Re-testing your Daisy Group broadband connection
After the problem has been fixed either by yourself or Daisy Group, re-test the internet connection using at least two separate Speedtests to ensure the problem is resolved: