 Diamond Net internet Speed test
Simply click on the “Go” button below on the Ookla Speed Checker to check the internet speed of your Diamond Net broadband connection.
Information on how to troubleshoot issues with your Diamond Net internet connection can be found below the speed test widget.
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Troubleshooting Diamond Net internet speed problems
Before starting to troubleshoot the speed of your Diamond Net broadband connection, we recommend that you run a Diamond Net Internet Speedtest to confirm your current internet speed.
It is a good idea to also find out the guaranteed minimum download speed that you have subscribed to from Diamond Net.
You can get this information by checking your Diamond Net broadband bill, your Diamond Net contract or by contacting Diamond Net.
Probable causes of Diamond Net’s slow internet performance
Is it the Diamond Net internet connection that is running slow or is it your device (laptop/smartphone/PC)?
You may need to check how many apps are running on your device.
The performance problem could be due to over-utilisation of your system resources e.g RAM/CPU Processor and as opposed to an issue with Diamond Net’s broadband connection.
If you are on a laptop then you can use the task manager to check your Processor and Memory utilization.
On any other device, you could try rebooting the device which hopefully will kill all programs that may have been hogging your systems resources.
Re-run the Diamond Net Speedtest on your personal computer and your mobile to check how the speedtest results compare between the 2 devices.
Hopefully this should provide you with some information to help determine whether the problem lies with your PC/Smartphone or the Diamond Net internet connection.
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Is your wireless network the cause of the issue?
The cause of the performance issue may be your wireless network as opposed to the Diamond Net broadband connection.
You could rule out the Wifi network by connecting your PC directly to the Diamond Net broadband router with an ethernet cable and run the Diamond Net Speed checker again.
If the result is better when you’re connected by an ethernet cable, this proves that the problem could be with the wireless.
A number of things to check:
- Are the Wireless channels that you are using for your Wifi network network (SSID) overlapping with the neighbors?
- Is the Wifi signal from the internet router obstructed?
- Does the performance get better when you’re standing directly in-front of the Diamond Net broadband router?
Who’s connected to my wireless network?
Have you checked that your Wi-Fi network password has not been shared? Do you have an un-secured Wi-Fi network? How complex is your wireless network password? It may be time to update it.
Neighbours could be using your Wi-Fi network and using up all the Diamond Net speed by downloading, uploading or even streaming music or videos over your Diamond Net internet connection! Worse than that, they may be carrying out illegal activities on your Diamond Net internet connection.
There are three applications that you can potentially use to analyse your Wifi network to see who is connected:
- Microsoft users can use Wireless network watcher
- IOS users can use whoFi (who is on my Wifi)
- WiFi scanning tool WiFi Analyzer
The above applications scan your Wi-Fi network and produce a list of the devices connected.
Do I need a wireless booster for my Diamond Net broadband?
You may find that you have wireless black holes in your property, a Wifi network extender aka a Wi-Fi Booster is the best solution to boost your Wifi signal to cover any coverage gaps.
The Wifi network booster simply picks up your existing wireless network signal as it is becoming weaker and re-transmits the Wifi network signal to increase it’s coverage.
Place the Wifi network booster near where your Wifi network signal from the Diamond Net internet router is starting to become weaker.
Place it approximately where your wireless network signal is dropping down to two signal bars. Walk around your house with a mobile phone to find where this is.
When did you last upgrade the Diamond Net internet router?
The Diamond Net and broadband infrastructure, in general, are frequently updated to provide new features and improve reliability as technology evolves. Always ensure that your Diamond Net internet router is running the most up to date software.
The majority of Diamond Net broadband routers will allow you to carry out the software update by logging on the Diamond Net broadband router and simply clicking on a button to start the update.
If you can’t do this, contact Diamond Net and they will do this for you or talk you through the process.
In addition to updating the software, if you have had router for a long period, it’s probably worth speaking to Diamond Net to request for a hardware upgrade.
Is the problem external to your home (at the exchange)?
This is probably the most likely cause for Diamond Net broadband performance problems in your home and is more common with internet broadband connections that are delivered via phone lines.
If you are unsure if this is relevant in your case, contact Diamond Net who should be able to conduct the appropriate line tests to see if there is a fault on the Diamond Net broadband connection.
Is it because of Diamond Net Internet congestion?
If you’re finding that the Diamond Net broadband connection speed in your area is slow during certain times e.g over weekends and evenings, it may be due to congestion during peak hours.
You should contact Diamond Net to find out your guaranteed speed.
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Test your Diamond Net broadband connection
After the issue has been resolved either by yourself or Diamond Net, retest your broadband connection using at least two separate Speedtests to ensure the problem is fixed: