Troubleshooting Direct Save Telecom internet speed issues

Before you start troubleshooting the performance of your Direct Save Telecom internet connection, we recommend that you perform a Direct Save Telecom Internet Speed Test to benchmark your current internet speed.

You may also want to find out the guaranteed minimum download speed that you have subscribed to from Direct Save Telecom.

You can get this information by checking your Direct Save Telecom broadband bill, your Direct Save Telecom contract or by contacting Direct Save Telecom.

Potential causes of Direct Save Telecom’s slow broadband speed

Is it the Direct Save Telecom broadband that is slow or could it be your device (laptop/smartphone/PC)?

You need to check how many applications are currently running on your device.

The performance problem may be due to the over-utilization of your system resources e.g Memory/CPU and as opposed to an issue with Direct Save Telecom’s broadband connection.

If you are on a PC then you may use the task manager to check your Processor and Memory utilization.

On any other device, you should try restarting the device which hopefully should shutdown all programs that may be using up your systems resources.

Re-run the Direct Save Telecom Speed checker on your PC and your mobile to check how the speed test results compare between the two devices.

Hopefully this should provide you with more info to work with in terms of if the issue is with your PC/Smartphone or the Direct Save Telecom internet connection.

• What exactly does the Direct Save Telecom download and upload speed mean?
• Who is the best Broadband Service Provider in the UK?
• Five methods to speed up your Direct Save Telecom Internet speed
• Simple DNS hack to improve internet browsing speed on Direct Save Telecom

Is the Wifi network the cause of the issue?

The cause of the performance problem could be your internal Wifi network as opposed to the Direct Save Telecom broadband internet connection.

You can rule out the wireless network by connecting your PC directly into the Direct Save Telecom broadband router using an ethernet cable and then run the Direct Save Telecom Speedtest again.

If the speed checker result is better when you’re connected by a network cable, this proves that the problem could be with the wireless.

A number of things to check:

• Are the WiFi channels that you’re using for your Wifi network network (SSID) overlapping with the neighbours?
• Is the Wifi signal from the wireless router obstructed?
• Does your speed improve when your are standing right in-front of the Direct Save Telecom internet router?

Who’s connected to my wireless network?

Have you checked that your wireless network password has not been shared? Do you have an un-secured Wi-Fi network? How secure is your Wi-Fi network password? It could be time to update it.

Others could be using your Wi-Fi network and eating up all your Direct Save Telecom speed by downloading, uploading or even streaming music or video on your Direct Save Telecom broadband connection! Worse still, they may be conducting illegal activities over your Direct Save Telecom internet connection.

Here are 3 apps to utlise to scan your wireless network to check who’s connected:

• Windows users can use Wireless network watcher
• IOS users can use whoFi (who is on my Wifi)
• wifi network scanning tool WiFi Analyzer

The above software analyse your Wi-Fi network and show you a list of the devices connected.

• How to see who’s on your Direct Save Telecom Wi-Fi network

Should I get a Wi-Fi network booster for my Direct Save Telecom broadband?

You may discover that you have Wi-Fi coverage gaps in your house, a Wifi network extender aka a Wifi Booster may be the best fix to strengthen your Wi-Fi signal to cover any coverage gaps.

• Cheapest Wi-Fi Signal Extenders

The Wifi booster simply picks up the existing Wi-Fi network signal as it is becoming weaker and re-transmits the Wi-Fi network signal to increase it’s coverage.

Position the Wifi network extender near where your Wifi network signal from the Direct Save Telecom broadband router is becoming weaker.

Position it near where your wireless signal drops down to two bars. Walk around your property with a mobile phone to find where this location is.

When was the last time you upgraded the Direct Save Telecom internet router?

The Direct Save Telecom and broadband infrastructure, in general, are frequently updated to support new features and improve reliability as technology evolves.  Always ensure that your Direct Save Telecom internet router is running on the most up-to-date software.

The majority of Direct Save Telecom broadband routers allow you to perform the software upgrade by simply logging into the Direct Save Telecom broadband router and simply clicking on a button to start the update.

If you cannot do this, contact Direct Save Telecom and they will do this for you or guide you through performing the upgrade yourself.

In addition to updating the software, if you have had router for a long period, it may be worth talking to Direct Save Telecom to ask for a router upgrade.

Is the issue outside your property (at the exchange)?

This is probably the most likely reason for Direct Save Telecom broadband performance problems in your home and it’s more common for internet broadband connections that are delivered through phone lines.

If you’re unsure if this is applicable to you, contact Direct Save Telecom who will be able to run the relevant line tests to check if there is a fault on the Direct Save Telecom internet line.

Is the performance issue because of Direct Save Telecom broadband congestion?

If you are finding that the Direct Save Telecom broadband connection speed in your area is slows down during certain times i.e. over weekends or during the evening, it may be due to congestion during peak hours.

• What’s Broadband Contention Ratio and does Direct Save Telecom have contention?

You should contact Direct Save Telecom to find out your minimum speed.

Re-testing your Direct Save Telecom broadband connection

After the issue has been resolved either by yourself or Direct Save Telecom, re-test the broadband connection using  at least 2 independent Speedtests to ensure the problem is fixed:

• • Use the ookla internet broadband speed test to test your Direct Save Telecom connection
  • Test your Direct Save Telecom broadband speed using Ookla Offical Speed Test
  • Test your Direct Save Telecom broadbandspeed using fast.com speed test
  • Check My Broadband Speed Checker Direct Save Telecom internet speed checker
  • • 0845UK Broadband Speed Checker and troubleshooting