Troubleshooting Direct Save Telecom broadband speed problems

Before starting to troubleshoot the speed of your Direct Save Telecom internet connection, we recommend that you perform a Direct Save Telecom Broadband Speed Test to confirm your current internet speed.

It is a good idea to also confirm the guaranteed minimum download speed you on your broadband package from Direct Save Telecom.

You can find this information by checking your Direct Save Telecom broadband bill, your Direct Save Telecom contract or by contacting Direct Save Telecom.

Probable causes of Direct Save Telecom’s slow internet performance

Is it the Direct Save Telecom internet connection that is running slow or could it be your device (PC/laptop/phone)?

You need to consider how many applications are currently running on your device.

The speed issue could be due to over-utilization of your system resources e.g RAM/CPU and not a problem with Direct Save Telecom’s internet connection.

If you’re on a PC then you may use the task manager to see your Processor and RAM usage.

On other device, you should try rebooting the device which hopefully will shut down all programs that may be hogging system resources.

Re-run the Direct Save Telecom Speedtest on your computer and your mobile phone to check how the speed test results differ between the 2 devices.

Hopefully this should provide you with more info to work with in terms of if the issue is with your PC/Smartphone or the Direct Save Telecom internet connection.

• What exactly does the Direct Save Telecom download and upload speed mean?
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• Five tips to speed up your Direct Save Telecom Internet performance
• DNS hack to speed up internet browsing speed on Direct Save Telecom

Is your wireless the cause of the slowness?

The cause of the performance issue could be your Wifi and not the Direct Save Telecom broadband connection.

You could rule out the Wifi by simply connecting your computer directly into the Direct Save Telecom broadband router using an ethernet cable and run the Direct Save Telecom Speed test again.

If the speed checker result improves when you are connected by a network cable, this suggests that the issue may be with the Wi-Fi network.

Possible things to investigate:

• Are the Wireless channels that you’re using for your Wifi network (SSID) overlapping with your neighbours?
• Is the wireless signal from the internet router obstructed?
• Does your speed improve when your are standing right in-front of the Direct Save Telecom broadband router?

Who’s connected to my Wi-Fi network?

Have you checked that your Wi-Fi network password has not been shared? Do you have an open Wi-Fi network? How complex is your Wifi network password? It could be time to change it.

Neighbors could be using your Wi-Fi network and eating up all the Direct Save Telecom speed by downloading, uploading or even streaming music or video on your Direct Save Telecom internet connection! Worse still, they could be carrying out illegal activities on your Direct Save Telecom broadband connection.

There are three applications to utlise to analyse your Wi-Fi network to see who’s connected:

• Microsoft Windows users can use Wireless network watcher
• MAC users can use whoFi (who is on my Wifi)
• wireless network scanning application WiFi Analyzer

The above applications analyse your Wi-Fi network and show you a list of the devices connected.

• How to see who’s on your Direct Save Telecom wireless network

Should I get a Wifi booster for my Direct Save Telecom broadband?

You may discover that there are Wi-Fi black holes in your property, a Wi-Fi network extender aka a Wi-Fi Booster is the best fix to increase your wireless signal to cover any black holes.

• Best Wifi Signal Extenders

The Wifi network booster picks up the existing wireless network signal as it is becoming weaker and re-transmits the wireless network signal to extend it’s reach.

Place the Wifi network extender near where your wireless signal from your Direct Save Telecom internet router is becoming weaker.

Position it approximately where your Wifi signal is dropping down to less than two bars. Walk around your home with a tablet to try and establish where this location is.

When was the last time you upgraded the Direct Save Telecom broadband router?

The Direct Save Telecom and broadband infrastructure, in general, are frequently upgraded to support new features and improve performance as technology evolves.  Always ensure that the Direct Save Telecom broadband internet router is running the latest software.

The majority of Direct Save Telecom internet routers will allow you to perform the software upgrade by logging into the Direct Save Telecom broadband router and simply clicking a button to do the upgrade.

If you cannot do this, contact Direct Save Telecom and they will be able to perform the upgrade for you or talk you through performing the upgrade yourself.

As well as updating the software, if you have had the same hardware for a long time, it’s worth speaking to Direct Save Telecom to ask for a router upgrade.

Is the problem outside your property (at the exchange)?

This is probably the most likely reason for Direct Save Telecom broadband performance problems in your home and it’s more common with internet broadband connections that are delivered through copper phone lines.

If you are not sure if this is relevant in your case, contact Direct Save Telecom who will be able to run the appropriate line checks to see if there is a problem on the Direct Save Telecom internet connection.

Is the performance issue due to Direct Save Telecom broadband congestion?

If you are finding that the Direct Save Telecom internet connection speed in your area is slows down during certain times i.e. over weekends and during the evening, then it may be due to congestion during peak hours.

• What is Broadband Contention Ratio and does Direct Save Telecom have contention?

You should speak to Direct Save Telecom to find out your minimum speed.

Find Best Alternatives to Direct Save Telecom Broadband

 

Test your Direct Save Telecom internet connection

After the issue has been fixed either by yourself or Direct Save Telecom, retest the internet connection using  at least 2 separate Speedtests to ensure the problem is resolved:

• • How to the ookla internet broadband speed test to test your Direct Save Telecom broadband
  • Test your Direct Save Telecom broadband speed using Ookla Offical Speed Test
  • Test your Direct Save Telecom broadbandspeed using fast.com speed test
  • Check My Broadband Speed Checker Direct Save Telecom broadband speed checker
  • • 0845UK Broadband Speedtest and troubleshooting