Eclipse Internet internet Speed test
Click on the “Go” button on the Ookla Speed Test to test the internet speed of your Eclipse Internet internet connection.
Information on how to fix issues with your Eclipse Internet broadband can be found below.
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Troubleshooting Eclipse Internet broadband speed issues
Before you begin troubleshooting the speed of your Eclipse Internet internet connection, we recommend that you perform a Eclipse Internet Internet Speed Test to confirm your current broadband speed.
You may also want to find out the guaranteed minimum download speed you have subscribed to from Eclipse Internet.
You can find this information by checking your Eclipse Internet broadband bill, your Eclipse Internet contract or by contacting Eclipse Internet.
Possible causes of Eclipse Internet’s slow internet performance
Is it your Eclipse Internet broadband that is slow or could it be your device (laptop/smartphone/PC)?
You may need to consider how many applications are running on your device.
The speed problem may be due to over-utilization of your device’s resources e.g RAM/memory/CPU and as opposed to a problem with Eclipse Internet’s broadband connection.
If you are on a PC then you may use the task manager to check your Processor and Memory utilisation.
On any other device, you could try rebooting the device which should hopefully terminate all programs that may be hogging your systems resources.
Re-run the Eclipse Internet Speed checker on your personal computer and your phone to check how the speedtest results compare between the two devices.
Hopefully this should give you some info to help determine if the problem is with your PC/Smartphone or the Eclipse Internet internet connection.
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Is the Wifi the cause of the performance issue?
The cause of the performance issue may be your wireless as opposed to the Eclipse Internet broadband connection.
You could rule out the wireless by simply connecting your computer directly to the Eclipse Internet broadband router with a network cable and then run the Eclipse Internet Speed test again.
If the speed checker result is better when you’re connected via an ethernet cable, this shows that the issue may be with the Wifi network.
A few other things to check:
- Are the Wireless channels that you’re using for your Wifi network network (SSID) overlapping with your neighbors?
- Is the Wi-Fi network signal from the wireless router obstructed?
- Does the speed improve when your are standing right infront of the Eclipse Internet wireless router?
Who is connected to my wireless network?
Have you checked that your Wi-Fi network password has not been compromised? Do you have an open Wifi network? How complex is your wireless network password? It may be time to change it.
Neighbors could be on your wireless network and eating up all the Eclipse Internet bandwidth by downloading, uploading or even streaming music or videos over your Eclipse Internet broadband connection! Worse than that, they may be conducting illegal activities using your Eclipse Internet broadband connection.
There are 3 applications that you can potentially use to analyse your Wifi network to see who is connected:
- Windows users can use Wireless network watcher
- MAC users can use whoFi (who is on my Wifi)
- wireless network troubleshooting application WiFi Analyzer
The above applications analyse your Wifi network and produce a list of the connected devices.
Should I get a Wifi booster for my Eclipse Internet broadband?
If you find that you have Wifi black spots at your house, a Wi-Fi network extender also known as a Wifi Booster may be the best fix to strengthen your Wifi signal to cover any black spots.
The wireless network booster picks up the existing Wifi network signal as it is starting to become weaker and re-transmits the Wifi network signal to extend it’s coverage.
Position the Wi-Fi network booster/extender near where your Wifi network signal from the Eclipse Internet broadband router is becoming weaker.
Position it approximately where your wireless network signal drops down to 2 signal bars. Walk around your house with a tablet to try and establish where this is.
When did you last upgrade the Eclipse Internet broadband router?
The Eclipse Internet and broadband infrastructure, in general, are constantly updated to support new features and improve reliability as technology evolves. Ensure that the Eclipse Internet broadband internet router is running on the latest software.
The majority of Eclipse Internet broadband routers will allow you to carry out the software update by logging on the Eclipse Internet broadband router and simply clicking on a button to start the update.
If you cannot do this, contact Eclipse Internet and they will be able to do this for you or guide you through the process.
As well as updating the software, if you have had router for a long period, it’s probably worth talking to Eclipse Internet to request for a router upgrade.
Is the issue external to your home (at the exchange)?
This is probably the most common cause for Eclipse Internet broadband performance issues in your property and is more common for internet broadband connections that are delivered using copper phone lines.
If you are not sure if this is applicable to you, you should contact Eclipse Internet who should be able to carry out the appropriate connection checks to check if there is a problem on the Eclipse Internet internet connection.
Is it due to Eclipse Internet Internet congestion?
If you are finding that the Eclipse Internet broadband connection speed in your area is slows down during certain periods e.g over weekends or evenings, then it may be because of congestion during peak hours.
You should speak to Eclipse Internet to find out your minimum speed.
Find Best Alternatives to Eclipse Internet Broadband
Test your Eclipse Internet internet connection
After the fault has been resolved either by yourself or Eclipse Internet, re-test your broadband connection using at least two separate Speedtests to ensure the fault is fixed:
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- How to the ookla internet broadband speed test to test your Eclipse Internet connection
- Test your Eclipse Internet internet speed using Ookla Offical Speed Test
- Test your Eclipse Internet internet connectionspeed using fast.com speed test
- Check My Broadband Speed Checker Eclipse Internet internet speed checker