How to troubleshoot Eclipse Internet broadband performance problems

Before starting to troubleshoot the speed of your Eclipse Internet internet connection, we recommend that you run a Eclipse Internet Broadband Speedtest to benchmark your current internet speed.

It is also a good idea find out the guaranteed minimum download speed that you are paying for from Eclipse Internet.

You can get this info by checking a Eclipse Internet broadband bill, your Eclipse Internet contract or by contacting Eclipse Internet.

Possible causes of Eclipse Internet’s slow broadband performance

Is it the Eclipse Internet broadband that is running slow or could it be your device (PC/laptop/phone)?

You need to check the number of applications are running on your device.

The performance problem could be due to over-utilization of your device’s resources i.e RAM/CPU Processor and as opposed to an issue with Eclipse Internet’s broadband connection.

If you’re on a PC then you can use the task manager to see your Processor and RAM utilization.

On other device, you could try rebooting the device which hopefully should kill all applications that may have been using up your systems resources.

Run the Eclipse Internet Speedtest on your computer and your mobile to check how the speedtest results compare between the two devices.

Hopefully this should give you some information to help determine whether the problem is with your device or the Eclipse Internet internet connection.

• What does the Eclipse Internet download and upload speed mean?
• Who is the best Broadband Service Provider in the UK?
• 5 tips to speed up your Eclipse Internet broadband performance
• Simple DNS hack to speed up internet browsing speed on Eclipse Internet

Is the Wi-Fi network the problem?

The root cause of the performance problem may be your Wifi network and not the Eclipse Internet internet connection.

You can rule out the Wi-Fi network by connecting your computer directly to the Eclipse Internet broadband router with a network cable and run the Eclipse Internet Speed checker again.

If the performance is better when you are connected by a network cable, this proves that the issue could be with the wireless network.

A number of things to look further into:

• Are the Wireless channels that you’re using for your wireless network (SSID) overlapping with your neighbors?
• Is the Wi-Fi network signal from the wireless router obstructed?
• Does your performance get better when you’re standing directly in-front of the Eclipse Internet internet router?

Who is connected to my wireless network?

Have you checked that your Wi-Fi network password has not been compromised? Do you have an un-secured Wi-Fi network? How complex is your wireless network password? It may be time to update it.

Others could be on your wireless network and using up all the Eclipse Internet bandwidth by downloading, uploading or even streaming music or videos over your Eclipse Internet broadband connection! Worse still, they may be carrying out illegal activities on your Eclipse Internet broadband connection.

There are 3 applications to utlise to analyze your wireless network to see who’s connected:

• Windows users can use Wireless network watcher
• MAC users can use whoFi (who is on my Wifi)
• wifi network scanning application WiFi Analyzer

The above applications analyse your wireless network and display a list of the everything on your wifi.

• How to see who is on your Eclipse Internet Wifi network

Do I need a wireless network booster for my Eclipse Internet broadband?

You may find that there are wireless black spots at your property, a Wifi extender aka a Wifi Booster may be the best fix to increase your Wi-Fi signal to cover any coverage holes.

• Cheapest Wireless Signal Boosters

The Wi-Fi network extender picks up your existing wireless network signal just as it is starting to become weaker and re-transmits the Wifi signal to extend it’s reach.

Place the wireless network booster/extender where your wireless signal from the Eclipse Internet broadband router is starting to become weaker.

Place it near where your wireless network signal drops down to two signal bars. Walk around your property with a smartphone to try and establish where this location is.

When was the last time you upgraded the Eclipse Internet internet router?

The Eclipse Internet and broadband infrastructure, in general, are frequently updated to support new features and improve performance as technology evolves.  Always ensure that the Eclipse Internet internet router is running the latest software.

Most Eclipse Internet internet routers will allow you to carry out the software upgrade by simply logging into the Eclipse Internet broadband router and simply clicking on a button to start the update.

If you can’t do this, contact Eclipse Internet and they will do this for you or talk you through performing the upgrade yourself.

As well as upgrading the software, if you have had router for a long period, it’s worth speaking to Eclipse Internet to ask for a router upgrade.

Is the problem outside your property (at the exchange)?

This is probably the most likely reason for Eclipse Internet broadband performance issues in your property and is more common for broadband connections that are delivered via phone lines.

If you are unsure if this is applicable to you, contact Eclipse Internet who will be able to carry out the relevant line tests to see if there is a issue on the Eclipse Internet broadband line.

Is the performance issue due to Eclipse Internet Internet congestion?

If you are finding that the Eclipse Internet broadband connection speed in your area is slow during certain times i.e. weekends and during the evening, then it may be because of congestion during peak hours.

• What is Broadband Contention Ratio and does Eclipse Internet have contention?

You should contact Eclipse Internet to find out your guaranteed speed.

Test your Eclipse Internet broadband connection

After the problem has been fixed either by yourself or Eclipse Internet, re-test the broadband connection using  at least two separate Speedtests to ensure the problem is resolved:

• • How to the ookla internet broadband speed test to test your Eclipse Internet connection
  • Test your Eclipse Internet broadband speed using Ookla Offical Speed Test
  • Test your Eclipse Internet internet connectionspeed using fast.com speed test
  • Check My Broadband Speed Checker Eclipse Internet internet speed checker
  • • 0845UK Broadband Speed Checker and troubleshooting