 ecominutes internet Speed test
Simply click on the “Go” button below on the Ookla Speed Checker to test the broadband speed of your ecominutes broadband connection.
Details on how to fix issues with your ecominutes broadband are in the sections below.
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How to troubleshoot ecominutes internet performance issues
Before starting to troubleshoot the speed of your ecominutes broadband connection, we suggest that you run a ecominutes Broadband Speedtest to confirm your current broadband speed.
You may also want to confirm the minimum download speed that you on your broadband package from ecominutes.
You can find this information by checking a ecominutes broadband bill, your ecominutes contract or by contacting ecominutes.
Common causes of ecominutes’s slow internet performance
Is it your ecominutes internet connection that is slow or is it your device (PC/laptop/phone)?
You may need to check how many apps are currently running on your device.
The speed issue could be due to the over-utilization of your system resources i.e Memory/CPU and not an issue with ecominutes’s internet connection.
If you’re on a computer then you may use the task manager to see your CPU and RAM usage.
On other device, you could try restarting the device which should hopefully kill all apps that may be using up your systems resources.
Re-run the ecominutes Speed checker on your personal computer and your mobile phone to check how the speedtest results compare between the two devices.
Hopefully this should provide you with some information to work with in terms of whether the problem is with your PC/Smartphone or the ecominutes internet connection.
- What does the ecominutes download and upload speed mean?
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Is your Wifi network the cause of the performance issue?
The cause of the performance issue could be your Wifi as opposed to the ecominutes internet connection.
You can rule out the Wifi network by simply connecting your computer directly into the ecominutes broadband router using a network cable and run the ecominutes Speed test again.
If the speed checker result improves when you are connected by a network cable, this suggests that the problem may be with your wireless.
Possible things to look further into:
- Are the Wireless channels that you’re using for your Wifi network (SSID) overlapping with the neighbors?
- Is the Wifi signal from the broadband router obstructed?
- Does your performance improve when you’re stood right infront of the ecominutes broadband router?
Who’s connected to my Wifi network?
Have you checked that your Wifi network password has not been compromised? Do you have an open Wifi network? How complex is your wireless network password? It could be time to change it.
Neighbors could be using your Wi-Fi network and using up all your ecominutes bandwidth by downloading, uploading or even streaming music or video over your ecominutes broadband connection! Worse still, they could be carrying out illegal activities on your ecominutes broadband connection.
There are 3 applications to use to analyze your wireless network to check who is connected:
- Microsoft users can use Wireless network watcher
- MAC users can use whoFi (who is on my Wifi)
- wireless network troubleshooting application WiFi Analyzer
The above applications analyse your Wifi network and produce a list of the connected devices.
Do I need a wireless booster for my ecominutes broadband?
If you find that there are Wi-Fi coverage gaps at your property, a Wifi extender aka a wireless Booster is the best solution to increase your wireless signal to cover any coverage holes.
The Wi-Fi network booster simply picks up the existing wireless signal just as it is becoming weaker and re-transmits the Wifi network signal to extend it’s reach.
Position the wireless booster/extender near the position where your Wifi signal from the ecominutes broadband router is starting to become weaker.
Place it near where your wireless network signal drops down to less than 2 bars. Walk around your house with a smartphone to try and establish where this location is.
When was the last time you upgraded the ecominutes broadband router?
The ecominutes and broadband infrastructure, in general, are constantly updated to support new features and improve reliability as technology evolves. Always ensure that the ecominutes internet router is running the most up-to-date software.
Most ecominutes broadband routers allow you to perform the software update by logging into the ecominutes broadband router and simply clicking a button to start the update.
If you cannot do this, contact ecominutes and they will be able to do this for you or alternatively, guide you through performing the upgrade yourself.
In addition to updating the software, if you have had the same router for a long period, it is worth talking to ecominutes to request for a hardware upgrade.
Is the root cause of the issue external to your home (at the exchange)?
This is probably the most common cause for ecominutes broadband performance issues in your property and is more common with broadband connections that are delivered using phone lines.
If you’re not sure if this is applicable to you, contact ecominutes who will be able to carry out the appropriate line tests to see if there is a issue on the ecominutes broadband connection.
Is it due to ecominutes broadband congestion?
If you are finding that the ecominutes internet connection speed in your area is slow during certain periods i.e. over weekends and evenings, then it may be due to congestion during peak times.
You should speak to ecominutes to check your minimum speed.
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Test your ecominutes broadband connection
After the fault has been fixed either by yourself or ecominutes, retest your broadband connection using at least two independent Speedtests to ensure the fault is fixed: