Edge Telecom Internet Speed test and troubleshooting

 Edge Telecom internet Speed Checker

Simply click on the “Go” button on the Ookla Speed Test to confirm the internet speed of your Edge Telecom broadband connection.

Details on how to troubleshoot issues with your Edge Telecom internet connection are in the sections below the Ookla Speed test widget.

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How to troubleshoot Edge Telecom broadband performance problems

Edge Telecom Internet Speedchecker - Slow Internet speed

Before you start troubleshooting the speed of your Edge Telecom internet connection, we recommend that you run a Edge Telecom Broadband Speedtest to measure your current internet speed.

You may also want to find out the guaranteed minimum download speed that you are paying for from Edge Telecom.

You can find this information by checking your Edge Telecom broadband bill, your Edge Telecom contract or by contacting Edge Telecom.

Likely causes of Edge Telecom’s slow internet performance

Is it the Edge Telecom internet connection that is running slow or could it be your device (PC/laptop/phone)?

You may need to check how many apps are running on your device.

The performance issue may be due to over-utilization of your system resources e.g RAM/memory/CPU Processor and as opposed to a problem with Edge Telecom’s internet connection.

If you are on a PC then you may use the task manager to see your Processor and RAM utilization.

On other device, you should try rebooting the device which hopefully should shutdown all apps that may be using up your systems resources.

Re-run the Edge Telecom Speed checker on your PC and your mobile phone to see how the speed test results differ between the 2 devices.

Hopefully this should provide you with some information to work with in terms of if the issue is with your PC/Smartphone or the Edge Telecom internet connection.

Is the Wifi network the problem?

The cause of the performance problem could be your wireless network and not the Edge Telecom internet connection.

You can rule out the Wifi by connecting your PC directly to the Edge Telecom broadband router with a network cable and run the Edge Telecom Speed test again.

If the speed is better when you’re connected using a network cable, this suggests that the problem could be with your internal wireless network.

Possible things to look further into:

  • Are the WiFi channels that you’re using for your Wifi network network (SSID) overlapping with the neighbours?
  • Is the wireless network signal from the internet router obstructed?
  • Does the speed get better when you’re standing right in-front of the Edge Telecom broadband router?

Exactly who’s connected to my Wifi network?

Have you checked that your wireless network password has not been hacked? Do you have an open Wifi network? How strong is your Wi-Fi network password? It may be time to change it.

Neighbours could be on your wireless network and eating up all the Edge Telecom speed by downloading, uploading or even streaming music or videos over your Edge Telecom broadband connection! Worse than that, they may be conducting illegal activities over your Edge Telecom broadband connection.

Edge Telecom wireless no connection

Here are 3 apps that you can potentially utlise to analyse your Wi-Fi network to see who’s connected:

The above applications analyse your Wi-Fi network and display a list of the connected devices.

Do I need a Wi-Fi network booster for my Edge Telecom broadband?

You may discover that you have Wifi black holes at your home, a Wifi extender aka a wireless Booster may be the best solution to strengthen your Wi-Fi signal to cover any black spots.

The wireless booster picks up the existing wireless network signal as it is starting to become weaker and re-transmits the wireless network signal to increase it’s reach.

Place the Wi-Fi network booster where your Wifi signal from your Edge Telecom broadband router is starting to become weaker.

Place it approximately where your Wifi network signal is dropping down to 2 signal bars. Walk around your house with a smartphone to try and establish where this location is.

When did you last upgrade the Edge Telecom internet router?

Edge Telecom router upgrade

The Edge Telecom and broadband infrastructure, in general, are constantly upgraded to support new features and improve reliability as technology evolves.  Ensure that the Edge Telecom broadband router is running on the most up to date software.

The majority of Edge Telecom internet routers allow you to perform the software upgrade by logging on the Edge Telecom broadband router and simply clicking on a button to perform the upgrade.

If you can’t do this, contact Edge Telecom and they will be able to perform the upgrade for you or alternatively, talk you through the process.

As well as updating the software, if you have had hardware for a long time, it may be worth speaking to Edge Telecom to ask for a hardware upgrade.

Is the fault external to your home (at the exchange)?

This is probably the most common reason for Edge Telecom broadband performance problems in your home and it’s more common with internet broadband connections that are delivered via phone lines.

If you’re unsure if this is relevant in your case, contact Edge Telecom who will be able to conduct the appropriate line checks to see if there is a fault on the Edge Telecom broadband line.

Is the performance issue due to Edge Telecom Internet congestion?

If you are finding that the Edge Telecom broadband connection speed in your area is slow during certain times e.g over weekends or during the evening, it may be because of congestion during peak hours.

You should speak to Edge Telecom to find out your minimum speed.

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Re-testing your Edge Telecom broadband connection

After the issue has been resolved either by yourself or Edge Telecom, re-test the broadband connection using  at least two separate Speedtests to ensure the problem is resolved:


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