Edge Telecom Broadband Speed test and troubleshooting
Edge Telecom broadband Speed test
Simply click on the “Go” button below on the Ookla Speed Check to see the internet speed of your Edge Telecom internet connection.
Details on how to troubleshoot issues with your Edge Telecom broadband can be found below.
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How to troubleshoot Edge Telecom broadband speed issues
Before starting to troubleshoot the speed of your Edge Telecom internet connection, we suggest that you perform a Edge Telecom Internet Speed Test to confirm your current internet speed.
Also find out the minimum download speed you on your broadband package from Edge Telecom.
You can find this info by checking a Edge Telecom broadband bill, your Edge Telecom contract or by contacting Edge Telecom.
Common causes of Edge Telecom’s slow internet performance
Is it the Edge Telecom internet connection that is slow or is it your device (PC/laptop/phone)?
You need to check how many applications are running on your device.
The speed issue may be due to the over-utilisation of your device’s resources i.e RAM/memory/CPU and not a problem with Edge Telecom’s broadband connection.
If you’re on a computer then you may use the task manager to check your Processor and RAM utilisation.
On any other device, you should try restarting the device which hopefully should kill all programs that may be using up your device resources.
Re-run the Edge Telecom Speed checker on your personal computer and your mobile to see how the results compare between the 2 devices.
This should hopefully provide you with some info to work with in terms of if the problem is with your PC/Smartphone or the Edge Telecom broadband connection.
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Is your Wifi network the reason for the issues?
The cause of the performance issue may be your Wifi and not the Edge Telecom broadband internet connection.
You could rule out the wireless by simply connecting your PC directly to the Edge Telecom broadband router with an ethernet cable and then run the Edge Telecom Speed test again.
If the speed improves when you’re connected via a network cable, this shows that the issue may be with your Wifi.
Possible things to investigate:
- Are the Wireless channels that you are using for your Wifi network network (SSID) overlapping with your neighbors?
- Is the wireless network signal from the wireless router obstructed?
- Does the performance improve when you’re stood right in-front of the Edge Telecom broadband router?
Who’s connected to my wireless network?
Have you checked that your Wifi network password has not been hacked? Do you have an un-secured wireless network? How strong is your Wifi network password? It could be time to update it.
Neighbors could be on your wireless network and using up all your Edge Telecom speed by downloading, uploading or even streaming music or video on your Edge Telecom broadband connection! Worse still, they could be carrying out illegal activities over your Edge Telecom broadband connection.
There are 3 apps to use to scan your wireless network to check who is connected:
- Microsoft Windows users can use Wireless network watcher
- IOS users can use whoFi (who is on my Wifi)
- wifi network scanning tool WiFi Analyzer
The above apps will scan your Wifi network and produce a list of the connected devices.
Do I need a wireless booster for my Edge Telecom broadband?
You may discover that there are Wifi black spots in your property, a Wi-Fi network extender aka a Wifi Booster is the best solution to boost your Wifi signal to cover any black holes.
The Wifi booster picks up the existing Wifi signal as it is becoming weaker and re-transmits the Wifi network signal to increase it’s coverage.
Position the Wifi booster/extender near where your Wi-Fi network signal from your Edge Telecom broadband router is starting to become weaker.
Place it near where your Wi-Fi network signal is dropping down to less than 2 signal bars. Walk around your home with a tablet to find where this location is.
When was the last time you upgraded the Edge Telecom broadband router?
The Edge Telecom and broadband infrastructure, in general, are frequently updated to support new features and improve reliability as technology evolves. Ensure that your Edge Telecom broadband router is running the most up-to-date software.
Most Edge Telecom internet routers will allow you to perform the software upgrade by logging on the Edge Telecom broadband router and simply clicking a button to start the upgrade.
If you cannot do this, get in touch with Edge Telecom and they will be able to do this for you or talk you through the process.
As well as updating the software, if you have had hardware for a long time, it’s worth speaking to Edge Telecom to request for a hardware upgrade.
Is the cause of the problem outside your property (at the exchange)?
This is probably the most common reason for Edge Telecom broadband performance issues in your area and is more common for internet broadband connections that are delivered using copper phone lines.
If you are unsure if this is relevant in your case, contact Edge Telecom who will be able to conduct the relevant connection checks to see if there is a issue on the Edge Telecom broadband line.
Is the issue because of Edge Telecom Internet congestion?
If you’re finding that the Edge Telecom internet connection speed in your area is slows down during certain periods i.e. weekends and evenings, it may be because of congestion during peak hours.
You should speak to Edge Telecom to find out your minimum speed.
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Re-testing your Edge Telecom broadband connection
After the issue has been resolved either by yourself or Edge Telecom, retest the broadband connection using at least two separate Speedtests to ensure the fault is fixed: