Edge Telecom internet Speed Checker
Click on the “Go” button below on the Ookla Speed Check to confirm the broadband speed of your Edge Telecom broadband connection.
Information on how to fix issues with your Edge Telecom internet connection can be found below the speed test widget.
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How to troubleshoot Edge Telecom broadband performance problems
Before you begin troubleshooting the performance of your Edge Telecom internet connection, we recommend that you run a Edge Telecom Broadband Speedtest to confirm your current broadband speed.
You may also want to confirm the minimum download speed you have subscribed to from Edge Telecom.
You can find this information by checking your Edge Telecom broadband bill, your Edge Telecom contract or by contacting Edge Telecom.
Possible causes of Edge Telecom’s slow broadband speed
Is it the Edge Telecom broadband that is running slow or is it your device (laptop/smartphone/PC)?
You need to check the number of apps are currently running on your device.
The performance problem may be due to the over-utilisation of your system resources e.g RAM/CPU and not an issue with Edge Telecom’s broadband connection.
If you are on a PC then you can use the task manager to see your Processor and RAM usage.
On other device, you should try rebooting the device which hopefully will shut down all apps that may have been hogging your device resources.
Re-run the Edge Telecom Speedtest on your computer and your phone to see how the results differ between the 2 devices.
This should hopefully provide you with more info to help determine if the problem lies with your PC/Smartphone or the Edge Telecom internet connection.
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Is the Wi-Fi network the cause of the slowness?
The root cause of the performance issue could be your wireless and not the Edge Telecom broadband internet connection.
You can rule out the wireless by simply connecting your computer directly into the Edge Telecom broadband router using an ethernet cable and run the Edge Telecom Speed test again.
If the result is better when you’re connected via an ethernet cable, this suggests that the problem may be with your internal wireless network.
A few other things to check:
- Are the WiFi channels that you are using for your Wifi network (SSID) overlapping with your neighbours?
- Is the wireless network signal from the broadband router obstructed?
- Does the speed get better when your are stood right infront of the Edge Telecom broadband router?
Who is connected to my Wi-Fi network?
Have you checked that your Wi-Fi network password has not been hacked? Do you have an open Wi-Fi network? How secure is your wireless network password? It may be time to update it.
Neighbours could be on your Wifi network and eating up all the Edge Telecom bandwidth by downloading, uploading or even streaming music or videos on your Edge Telecom internet connection! Worse still, they could be conducting illegal activities using your Edge Telecom internet connection.
There are three apps to use to scan your Wi-Fi network to check who’s connected:
- Windows users can use Wireless network watcher
- MAC users can use whoFi (who is on my Wifi)
- wifi network troubleshooting application WiFi Analyzer
The above software analyse your Wi-Fi network and produce a list of the devices connected.
Do I need a wireless network booster for my Edge Telecom broadband?
If you find that you have wireless coverage holes at your home, a wireless network extender also known as a wireless Booster is the best fix to strengthen your Wi-Fi signal to cover any black holes.
The Wifi network extender simply picks up your existing Wi-Fi network signal as it is starting to become weaker and re-transmits the Wi-Fi network signal to extend it’s reach.
Position the Wifi booster/extender where your wireless signal from your Edge Telecom broadband router is starting to become weaker.
Place it approximately where your Wi-Fi network signal drops down to two signal bars. Walk around your house with a tablet to find where this is.
When did you last upgrade the Edge Telecom broadband router?
The Edge Telecom and broadband infrastructure, in general, are constantly upgraded to provide new features and improve reliability as technology evolves. Ensure that your Edge Telecom broadband router is running on the most up to date software.
Most Edge Telecom broadband routers will allow you to carry out the software upgrade by simply logging into the Edge Telecom broadband router and simply clicking on a button to start the update.
If you cannot do this, get in touch with Edge Telecom and they will be able to do this for you or guide you through the process.
As well as updating the software, if you have had hardware for a long time, it may be worth talking to Edge Telecom to request for a hardware upgrade.
Is the root cause of the issue outside your property (at the exchange)?
This is probably the most likely reason for Edge Telecom broadband performance issues in your area and is more common for internet broadband connections that are delivered using phone lines.
If you’re not sure if this is relevant in your case, you should contact Edge Telecom who should be able to carry out the relevant line checks to check if there is a fault on the Edge Telecom internet line.
Is the issue because of Edge Telecom Internet congestion?
If you’re finding that the Edge Telecom broadband connection speed in your area is slow during certain periods e.g over weekends and during the evening, it may be because of congestion during peak times.
You should contact Edge Telecom to find out your minimum speed.
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Re-testing your Edge Telecom broadband connection
After the issue has been fixed either by yourself or Edge Telecom, retest your internet connection using at least 2 independent Speedtests to ensure the problem is resolved: