Troubleshooting Exa Networks internet speed issues

Before you begin troubleshooting the speed of your Exa Networks broadband connection, we recommend that you perform a Exa Networks Broadband Speedtest to benchmark your current broadband speed.

It is a good idea to also confirm the minimum download speed that you are paying for from Exa Networks.

You can get this info by checking your Exa Networks broadband bill, your Exa Networks contract or by contacting Exa Networks.

Likely causes of Exa Networks’s slow internet performance

Is it your Exa Networks broadband that is running slow or is it your device (laptop/smartphone/PC)?

You need to consider the number of applications are running on your device.

The speed problem could be due to the over-utilisation of your system resources i.e Memory/CPU Processor and as opposed to an issue with Exa Networks’s broadband connection.

If you are on a laptop then you may use the task manager to check your Processor and Memory utilisation.

On other device, you could try restarting the device which should hopefully kill all applications that may have been hogging your device resources.

Run the Exa Networks Speed test on your personal computer and your phone to see how the speed test results compare between the 2 devices.

Hopefully this should give you some info to help determine whether the problem is with your PC/Smartphone or the Exa Networks internet connection.

• What exactly does the Exa Networks download and upload speed mean?
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• Simple DNS tip to improve internet browsing speed on Exa Networks

Is your wireless the cause of the issue?

The root cause of the performance issue may be your wireless as opposed to the Exa Networks broadband internet connection.

You could rule out the wireless by connecting your computer directly to the Exa Networks broadband router with an ethernet cable and run the Exa Networks Speedtest again.

If the result is better when you’re connected by a network cable, this shows that the issue could be with the internal wireless network.

A number of things to investigate:

• Are the Wireless channels that you’re using for your Wifi network (SSID) overlapping with your neighbours?
• Is your Wifi network signal from the wireless router obstructed?
• Does the performance improve when your are stood right infront of the Exa Networks internet router?

Exactly who’s connected to my Wi-Fi network?

Have you checked that your Wi-Fi network password has not been hacked? Do you have an open wireless network? How secure is your Wi-Fi network password? It may be time to change it.

Others could be on your Wifi network and eating up all your Exa Networks speed by downloading, uploading or even streaming music or videos on your Exa Networks broadband connection! Worse than that, they could be conducting illegal activities using your Exa Networks broadband connection.

There are 3 apps that you can use to analyze your wireless network to see who is connected:

• Microsoft users can use Wireless network watcher
• Apple users can use whoFi (who is on my Wifi)
• Wireless scanning tool WiFi Analyzer

The above apps scan your Wi-Fi network and show you a list of the devices connected.

• How to see who is on your Exa Networks Wifi network

Should I get a wireless network booster for my Exa Networks broadband?

If you find that you have wireless coverage holes at your house, a wireless network extender aka a Wifi Booster is the best solution to increase your Wifi signal to cover any black spots.

• Cheapest Wi-Fi Signal Boosters

The wireless booster simply picks up the existing Wi-Fi network signal just as it is starting to become weaker and re-transmits the wireless signal to increase it’s reach.

Position the wireless booster near the position where your Wi-Fi network signal from the Exa Networks broadband router is becoming weaker.

Place it near where your wireless signal drops down to less than 2 signal bars. Walk around your home with a tablet to find where this location is.

When was the last time you upgraded the Exa Networks internet router?

The Exa Networks and broadband infrastructure, in general, are constantly updated to provide new features and improve performance as technology evolves.  Always ensure that the Exa Networks broadband router is running on the most up-to-date software.

Most Exa Networks broadband routers allow you to carry out the software update by logging into the Exa Networks broadband router and simply clicking a button to perform the upgrade.

If you cannot do this, contact Exa Networks and they will perform the upgrade for you or talk you through the process.

In addition to updating the software, if you have had hardware for a long time, it may be worth talking to Exa Networks to request for a hardware upgrade.

Is the root cause of the issue outside your property (at the exchange)?

This is probably the most common cause for Exa Networks broadband performance issues in your area and it’s more common for broadband connections that are delivered via copper phone lines.

If you’re not sure if this is relevant in your case, contact Exa Networks who will be able to carry out the relevant connection tests to see if there is a fault on the Exa Networks broadband line.

Is the performance issue due to Exa Networks broadband congestion?

If you are finding that the Exa Networks internet connection speed in your area is slow during certain times i.e. weekends or during the evening, it may be due to congestion during peak hours.

• What’s Broadband Contention Ratio and does Exa Networks have contention?

You should speak to Exa Networks to find out your minimum speed.

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Re-testing your Exa Networks internet connection

After the fault has been fixed either by yourself or Exa Networks, retest the internet connection using  at least 2 separate Speedtests to ensure the problem is fixed:

• • How to the ookla internet broadband speed checker to test your Exa Networks broadband
  • Test your Exa Networks internet speed using Ookla Offical Speed Test
  • Test your Exa Networks broadbandspeed using fast.com speed test
  • Check My Broadband Speed Checker Exa Networks broadband speed checker
  • • 0845UK Broadband Speedtest and troubleshooting