Exa Networks internet Speed Checker
Simply click on the “Go” button on the Ookla Speed Test to see the broadband speed of your Exa Networks broadband connection.
Information on how to troubleshoot issues with your Exa Networks internet connection can be found below the speed test widget.
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Troubleshooting Exa Networks broadband performance problems
Before you begin troubleshooting the performance of your Exa Networks internet connection, we suggest that you perform a Exa Networks Internet Speed Test to benchmark your current internet speed.
You may also want to confirm the minimum download speed that you are paying for from Exa Networks.
You can get this info by checking your Exa Networks broadband bill, your Exa Networks contract or by contacting Exa Networks.
Likely causes of Exa Networks’s slow broadband performance
Is it your Exa Networks broadband that is slow or could it be your device (PC/laptop/phone)?
You need to check the number of apps are running on your device.
The performance problem could be due to over-utilization of your system resources i.e RAM/memory/CPU and as opposed to an issue with Exa Networks’s broadband connection.
If you are on a PC then you may use the task manager to see your CPU and RAM utilisation.
On any other device, you should try rebooting the device which hopefully will shutdown all programs that may have been using up your systems resources.
Re-run the Exa Networks Speed test on your computer and your mobile to see how the speed test results differ between the 2 devices.
Hopefully this should provide you with some information to help determine if the problem lies with your PC/Smartphone or the Exa Networks broadband connection.
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Is the Wifi the cause of the performance issue?
The root cause of the performance issue may be your wireless network as opposed to the Exa Networks internet connection.
You can rule out the Wifi by connecting your computer directly to the Exa Networks broadband router with a network cable and then run the Exa Networks Speed test again.
If the speed is better when you’re connected by a network cable, this suggests that the problem could be with the wireless network.
Possible things to check:
- Are the WiFi channels that you’re using for your Wifi network network (SSID) overlapping with your neighbours?
- Is your Wifi signal from the broadband router obstructed?
- Does your performance improve when you’re standing right infront of the Exa Networks internet router?
Exactly who’s connected to my Wifi network?
Have you checked that your Wifi network password has not been shared? Do you have an un-secured Wifi network? How strong is your Wi-Fi network password? It could be time to update it.
Neighbours could be on your Wi-Fi network and eating up all the Exa Networks bandwidth by downloading, uploading or even streaming music or videos on your Exa Networks internet connection! Worse than that, they could be conducting illegal activities over your Exa Networks internet connection.
Here are three applications that you can utlise to scan your Wi-Fi network to see who is connected:
- Windows users can use Wireless network watcher
- MAC users can use whoFi (who is on my Wifi)
- WiFi troubleshooting tool WiFi Analyzer
The above software will scan your Wifi network and display a list of the devices connected.
Do I need a wireless booster for my Exa Networks broadband?
If you find that you have wireless black holes in your home, a Wifi extender aka a Wi-Fi Booster is the best solution to boost your wireless signal to cover any black holes.
The Wifi extender picks up your existing Wi-Fi network signal as it is starting to become weaker and re-transmits the wireless signal to increase it’s coverage.
Place the Wi-Fi network extender where your Wifi network signal from your Exa Networks internet router is becoming weaker.
Place it near where your Wi-Fi network signal is dropping down to two signal bars. Walk around your home with a mobile phone to find where this is.
When did you last upgrade the Exa Networks broadband router?
The Exa Networks and broadband infrastructure, in general, are frequently upgraded to support new features and improve performance as technology evolves. Ensure that the Exa Networks broadband internet router is running the most up to date software.
Most Exa Networks broadband routers will allow you to perform the software upgrade by simply logging into the Exa Networks broadband router and simply clicking on a button to perform the upgrade.
If you cannot do this, contact Exa Networks and they will be able to perform the upgrade for you or guide you through the process.
As well as updating the software, if you have had the same router for a long time, it’s worth speaking to Exa Networks to request for a hardware upgrade.
Is the fault outside your property (at the exchange)?
This is probably the most common reason for Exa Networks broadband performance problems in your home and is more common for broadband connections that are delivered through copper phone lines.
If you’re not sure if this is relevant in your case, you should contact Exa Networks who will be able to conduct the appropriate line tests to see if there is a issue on the Exa Networks broadband line.
Is the issue because of Exa Networks broadband congestion?
If you are finding that the Exa Networks broadband connection speed in your area is slows down during certain periods e.g over weekends or evenings, it may be because of congestion during peak hours.
You should speak to Exa Networks to check your guaranteed speed.
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Re-testing your Exa Networks broadband connection
After the issue has been resolved either by yourself or Exa Networks, retest the internet connection using at least 2 independent Speedtests to ensure the issue is fixed: