FairBroadband broadband Speed test

Click on the “Go” button on the Ookla Speed Check to see the broadband speed of your FairBroadband broadband connection.

Information on how to fix problems with your FairBroadband broadband are in the sections below.

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Troubleshooting FairBroadband internet performance issues

Before you begin troubleshooting the speed of your FairBroadband internet connection, we suggest that you run a FairBroadband Broadband Speed Test to confirm your current internet speed.

It is also a good idea find out the minimum download speed that you have subscribed to from FairBroadband.

You can find this info by checking your FairBroadband broadband bill, your FairBroadband contract or by contacting FairBroadband.

Potential causes of FairBroadband’s slow internet performance

Is it your FairBroadband internet connection that is slow or is it your device (laptop/smartphone/PC)?

You may need to check how many apps are currently running on your device.

The performance issue could be due to the over-utilization of your device’s resources i.e RAM/memory/CPU Processor and not an issue with FairBroadband’s broadband connection.

If you’re on a laptop then you may use the task manager to see your CPU and RAM utilisation.

On any other device, you could try rebooting the device which hopefully will terminate all applications that may have been using up system resources.

Re-run the FairBroadband Speed test on your computer and your phone to see how the results differ between the two devices.

Hopefully this should provide you with some information to help determine whether the problem lies with your PC/Smartphone or the FairBroadband broadband connection.

Is your Wifi network the reason for the issues?

The root cause of the performance issue may be your wireless network and not the FairBroadband broadband internet connection.

You can rule out the Wi-Fi network by connecting your PC directly to the FairBroadband broadband router using an ethernet cable and run the FairBroadband Speed checker again.

If the result is better when you are connected by an ethernet cable, this indicates that the problem could be with your internal wireless network.

A number of things to check:

Are the Wireless channels that you’re using for your wireless network network (SSID) overlapping with the neighbours?
Is the Wifi signal from the internet router obstructed?
Does the speed get better when you’re standing right infront of the FairBroadband broadband router?

Who’s connected to my Wi-Fi network?

Have you checked that your Wifi network password has not been shared? Do you have an open Wi-Fi network? How complex is your Wi-Fi network password? It could be time to update it.

Others could be using your wireless network and eating up all the FairBroadband speed by downloading, uploading or even streaming music or video on your FairBroadband broadband connection! Worse than that, they could be conducting illegal activities using your FairBroadband broadband connection.

There are 3 applications that you can potentially use to scan your Wifi network to check who is connected:

Windows users can use Wireless network watcher
MAC users can use whoFi (who is on my Wifi)
WiFi scanning application WiFi Analyzer

The above apps analyse your wireless network and produce a list of the everything on your wifi.

How to check who is on your FairBroadband Wi-Fi network

Do I need a wireless booster for my FairBroadband broadband?

If you find that you have wireless coverage holes in your home, a wireless extender aka a Wifi Booster may be the best fix to boost your wireless signal to cover any coverage holes.

Cheapest Wireless Signal Boosters

The wireless network booster picks up your existing Wifi network signal just as it is starting to become weaker and re-transmits the Wi-Fi network signal to extend it’s reach.

Place the Wi-Fi network extender near the position where your wireless signal from the FairBroadband broadband router is starting to become weaker.

Place it approximately where your Wi-Fi network signal is dropping down to 2 signal bars. Walk around your home with a tablet to determine where this is.

When did you last upgrade the FairBroadband broadband router?

The FairBroadband and broadband infrastructure, in general, are frequently upgraded to provide new features and improve performance as technology evolves. Always ensure that the FairBroadband internet router is running the most up-to-date software.

The majority of FairBroadband internet routers will allow you to perform the software upgrade by logging into the FairBroadband broadband router and simply clicking on a button to do the update.

If you can’t do this, contact FairBroadband and they will perform the upgrade for you or guide you through performing the upgrade yourself.

As well as upgrading the software, if you have had hardware for a long time, it’s probably worth speaking to FairBroadband to ask for a hardware upgrade.

Is the root cause of the issue external to your home (at the exchange)?

This is probably the most likely reason for FairBroadband broadband performance problems in your home and is more common for broadband connections that are delivered through phone lines.

If you are unsure if this is applicable to you, you should contact FairBroadband who will be able to run the appropriate connection tests to see if there is a issue on the FairBroadband broadband connection.

Is it due to FairBroadband broadband congestion?

If you are finding that the FairBroadband broadband connection speed in your area is slow during certain periods i.e. over weekends and evenings, it may be due to congestion during peak hours.

What’s Broadband Contention Ratio and does FairBroadband have contention?

You should speak to FairBroadband to find out your minimum speed.

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Test your FairBroadband internet connection

After the problem has been resolved either by yourself or FairBroadband, retest your internet connection using at least 2 independent Speedtests to ensure the issue is fixed: