FairBroadband Internet Speed test and troubleshooting
FairBroadband broadband Speed test
Simply click on the “Go” button on the Ookla Speed Checker to see the internet speed of your FairBroadband broadband connection.
Details on how to troubleshoot problems with your FairBroadband broadband can be found below the speed test widget.
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How to troubleshoot FairBroadband broadband performance problems
Before starting to troubleshoot the speed of your FairBroadband broadband connection, we suggest that you run a FairBroadband Broadband Speed Test to benchmark your current internet speed.
You may also want to confirm the minimum download speed that you have subscribed to from FairBroadband.
You can find this info by checking a FairBroadband broadband bill, your FairBroadband contract or by contacting FairBroadband.
Probable causes of FairBroadband’s slow broadband performance
Is it the FairBroadband broadband that is running slow or could it be your device (PC/laptop/phone)?
You need to check how many apps are currently running on your device.
The performance problem may be due to over-utilisation of your device’s resources i.e Memory/CPU and not an issue with FairBroadband’s broadband connection.
If you’re on a computer then you can use the task manager to check your CPU and Memory utilization.
On other device, you should try restarting the device which hopefully will terminate all apps that may have been hogging your systems resources.
Run the FairBroadband Speed test on your personal computer and your mobile phone to check how the speedtest results differ between the 2 devices.
This should hopefully give you more info to work with in terms of if the problem lies with your PC/Smartphone or the FairBroadband broadband connection.
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Is the wireless network the cause of the performance issue?
The root cause of the performance issue may be your wireless network as opposed to the FairBroadband broadband connection.
You can rule out the Wifi by connecting your computer directly to the FairBroadband broadband router using an ethernet cable and then run the FairBroadband Speed test again.
If the result is better when you are connected using an ethernet cable, this shows that the issue could be with your wireless.
A number of things to check:
- Are the Wireless channels that you’re using for your Wifi network network (SSID) overlapping with your neighbors?
- Is your Wi-Fi network signal from the broadband router obstructed?
- Does the speed improve when your are standing directly infront of the FairBroadband wireless router?
Exactly who’s connected to my wireless network?
Have you checked that your Wifi network password has not been hacked? Do you have an open Wi-Fi network? How strong is your Wifi network password? It may be time to update it.
Neighbors could be on your wireless network and eating up all the FairBroadband speed by downloading, uploading or even streaming music or videos over your FairBroadband internet connection! Worse still, they may be carrying out illegal activities on your FairBroadband internet connection.
There are three apps to use to analyze your Wi-Fi network to see who is connected:
- Microsoft Windows users can use Wireless network watcher
- MAC users can use whoFi (who is on my Wifi)
- Wireless scanning application WiFi Analyzer
The above apps analyse your Wi-Fi network and display a list of the connected devices.
Do I need a Wifi network booster for my FairBroadband broadband?
You may discover that you have Wi-Fi coverage holes in your house, a wireless extender also known as a wireless Booster may be the best fix to increase your Wi-Fi signal to cover any black holes.
The wireless booster picks up the existing wireless network signal as it is becoming weaker and re-transmits the Wifi signal to extend it’s coverage.
Position the Wifi network booster/extender near where your Wifi signal from the FairBroadband internet router is starting to become weaker.
Place it approximately where your Wi-Fi network signal drops down to two bars. Walk around your house with a tablet to determine where this location is.
When did you last upgrade the FairBroadband broadband router?
The FairBroadband and broadband infrastructure, in general, are frequently upgraded to provide new features and improve performance as technology evolves. Always ensure that the FairBroadband broadband internet router is running the latest software.
The majority of FairBroadband internet routers will allow you to perform the software upgrade by logging on the FairBroadband broadband router and simply clicking a button to perform the upgrade.
If you can’t do this, contact FairBroadband and they will be able to do this for you or guide you through the process.
In addition to upgrading the software, if you have had the same hardware for a long time, it’s probably worth speaking to FairBroadband to request for a hardware upgrade.
Is the problem external to your home (at the exchange)?
This is probably the most likely cause for FairBroadband broadband performance problems in your home and is more common with internet broadband connections that are delivered using copper phone lines.
If you are not sure if this is relevant in your case, you should contact FairBroadband who will be able to carry out the relevant connection checks to check if there is a problem on the FairBroadband internet line.
Is the performance issue due to FairBroadband broadband congestion?
If you’re finding that the FairBroadband broadband connection speed in your area is slow during certain periods e.g over weekends and evenings, it may be because of congestion during peak times.
You should speak to FairBroadband to check your minimum speed.
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Re-testing your FairBroadband internet connection
After the fault has been resolved either by yourself or FairBroadband, re-test your internet connection using at least 2 separate Speedtests to ensure the problem is resolved: