Falconnet Internet Speedtest and troubleshooting
Falconnet broadband Speed test
Simply click on the “Go” button on the Ookla Speed Check to confirm the internet speed of your Falconnet internet connection.
Information on how to troubleshoot problems with your Falconnet broadband can be found below the Ookla Speed checker widget.
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Troubleshooting Falconnet internet speed problems
Before you start troubleshooting the performance of your Falconnet broadband connection, we recommend that you perform a Falconnet Broadband Speedtest to confirm your current internet speed.
Also find out the minimum download speed you have subscribed to from Falconnet.
You can get this info by checking your Falconnet broadband bill, your Falconnet contract or by contacting Falconnet.
Possible causes of Falconnet’s slow internet performance
Is it the Falconnet internet connection that is running slow or could it be your device (laptop/smartphone/PC)?
You need to check the number of applications are running on your device.
The performance issue may be due to over-utilisation of your system resources e.g RAM/memory/CPU Processor and not an issue with Falconnet’s internet connection.
If you’re on a computer then you can use the task manager to see your Processor and RAM utilization.
On other device, you could try restarting the device which hopefully should terminate all programs that may be hogging system resources.
Re-run the Falconnet Speedtest on your PC and your mobile phone to check how the speed test results differ between the 2 devices.
Hopefully this should give you some information to work with in terms of whether the issue lies with your PC/Smartphone or the Falconnet internet connection.
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Is your Wifi network the reason for the issues?
The root cause of the performance problem may be your wireless and not the Falconnet broadband connection.
You could rule out the Wifi by connecting your computer directly to the Falconnet broadband router using a network cable and then run the Falconnet Speedtest again.
If the speed improves when you are connected via a network cable, this suggests that the problem could be with your Wifi.
A few other things to look further into:
- Are the WiFi channels that you’re using for your Wifi network network (SSID) overlapping with your neighbours?
- Is the Wifi network signal from the internet router obstructed?
- Does the performance improve when your are stood directly in-front of the Falconnet internet router?
Exactly who’s connected to my Wifi network?
Have you checked that your wireless network password has not been compromised? Do you have an un-secured Wifi network? How secure is your Wi-Fi network password? It could be time to update it.
Neighbors could be on your wireless network and eating up all your Falconnet bandwidth by downloading, uploading or even streaming music or videos over your Falconnet internet connection! Worse still, they could be conducting illegal activities over your Falconnet internet connection.
Here are 3 apps that you can use to analyse your wireless network to check who is connected:
- Windows users can use Wireless network watcher
- IOS users can use whoFi (who is on my Wifi)
- wifi network scanning tool WiFi Analyzer
The above applications scan your Wi-Fi network and produce a list of the devices connected.
Do I need a wireless booster for my Falconnet broadband?
If you find that there are Wi-Fi black spots at your house, a Wifi extender aka a Wifi Booster may be the best solution to strengthen your wireless signal to cover any black spots.
The Wi-Fi network extender picks up the existing Wifi signal as it is becoming weaker and re-transmits the Wifi signal to increase it’s reach.
Position the Wifi booster where your wireless signal from your Falconnet broadband router is becoming weaker.
Position it approximately where your wireless signal is dropping down to two bars. Walk around your house with a smartphone to find where this location is.
When did you last upgrade the Falconnet broadband router?
The Falconnet and broadband infrastructure, in general, are constantly upgraded to support new features and improve performance as technology evolves. Ensure that your Falconnet internet router is running on the latest software.
Most Falconnet internet routers allow you to carry out the software update by simply logging into the Falconnet broadband router and simply clicking a button to start the upgrade.
If you cannot do this, contact Falconnet and they will do this for you or alternatively, guide you through performing the upgrade yourself.
As well as upgrading the software, if you have had hardware for a long period, it’s worth talking to Falconnet to request for a hardware upgrade.
Is the fault outside your property (at the exchange)?
This is probably the most likely cause for Falconnet broadband performance problems in your area and it’s more common with broadband connections that are delivered via phone lines.
If you are not sure if this is applicable to you, you should contact Falconnet who should be able to run the relevant connection checks to check if there is a issue on the Falconnet internet line.
Is the issue because of Falconnet broadband congestion?
If you are finding that the Falconnet internet connection speed in your area is slow during certain periods i.e. weekends and evenings, then it may be because of congestion during peak hours.
You should speak to Falconnet to find out your minimum speed.
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Test your Falconnet broadband connection
After the problem has been resolved either by yourself or Falconnet, retest your internet connection using at least two separate Speedtests to ensure the issue is resolved: