Fast.co.uk broadband Speed Checker
Click on the “Go” button on the Ookla Speed Test to see the broadband speed of your Fast.co.uk broadband connection.
Information on how to fix problems with your Fast.co.uk broadband can be found below the Ookla Speed checker widget.
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How to troubleshoot Fast.co.uk broadband performance issues
Before you begin troubleshooting the performance of your Fast.co.uk broadband connection, we suggest that you perform a Fast.co.uk Broadband Speed Test to measure your current internet speed.
It is a good idea to also find out the minimum download speed you on your broadband package from Fast.co.uk.
You can get this information by checking a Fast.co.uk broadband bill, your Fast.co.uk contract or by contacting Fast.co.uk.
Common causes of Fast.co.uk’s slow internet performance
Is it the Fast.co.uk broadband that is slow or could it be your device (laptop/smartphone/PC)?
You need to check the number of applications are currently running on your device.
The speed problem could be due to over-utilisation of your device’s resources e.g RAM/memory/CPU and as opposed to an issue with Fast.co.uk’s internet connection.
If you are on a laptop then you may use the task manager to see your CPU and RAM utilization.
On any other device, you could try rebooting the device which should hopefully terminate all apps that may be hogging system resources.
Re-run the Fast.co.uk Speed test on your computer and your phone to check how the results compare between the 2 devices.
Hopefully this should provide you with more information to help determine if the issue is with your device or the Fast.co.uk broadband connection.
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Is your Wifi the problem?
The root cause of the performance issue may be your Wi-Fi network and not the Fast.co.uk broadband connection.
You could rule out the Wifi by connecting your computer directly into the Fast.co.uk broadband router using an ethernet cable and then run the Fast.co.uk Speed test again.
If the performance improves when you are connected using a network cable, this suggests that the problem could be with your Wi-Fi network.
A few other things to check:
- Are the Wireless channels that you’re using for your wireless network (SSID) overlapping with the neighbors?
- Is your Wifi network signal from the broadband router obstructed?
- Does the performance get better when your are stood directly infront of the Fast.co.uk internet router?
Who is connected to my Wi-Fi network?
Have you checked that your wireless network password has not been shared? Do you have an open Wifi network? How secure is your Wi-Fi network password? It could be time to change it.
Neighbors could be on your Wifi network and using up all your Fast.co.uk speed by downloading, uploading or even streaming music or video on your Fast.co.uk broadband connection! Worse still, they may be carrying out illegal activities on your Fast.co.uk internet connection.
There are three apps that you can potentially use to analyse your wireless network to check who’s connected:
- Microsoft users can use Wireless network watcher
- IOS users can use whoFi (who is on my Wifi)
- wireless network scanning tool WiFi Analyzer
The above applications will scan your Wifi network and produce a list of the everything on your wifi.
Do I need a Wifi network booster for my Fast.co.uk broadband?
You may find that there are Wifi black spots at your property, a Wifi network extender aka a Wifi Booster may be the best fix to strengthen your Wifi signal to cover any black spots.
The Wifi network booster simply picks up the existing wireless network signal just as it is becoming weaker and re-transmits the Wi-Fi network signal to extend it’s coverage.
Position the Wifi booster where your Wifi signal from the Fast.co.uk internet router is starting to become weaker.
Place it near where your Wi-Fi network signal is dropping down to less than two signal bars. Walk around your property with a mobile phone to determine where this is.
When did you last upgrade the Fast.co.uk broadband router?
The Fast.co.uk and broadband infrastructure, in general, are constantly upgraded to provide new features and improve performance as technology evolves. Ensure that the Fast.co.uk broadband internet router is running on the most up to date software.
Most Fast.co.uk broadband routers allow you to perform the software update by simply logging on the Fast.co.uk broadband router and simply clicking on a button to perform the update.
If you can’t do this, get in touch with Fast.co.uk and they will be able to perform the upgrade for you or talk you through the process.
As well as upgrading the software, if you have had router for a long period, it may be worth speaking to Fast.co.uk to ask for a hardware upgrade.
Is the issue external to your home (at the exchange)?
This is probably the most common cause for Fast.co.uk broadband performance problems in your home and is more common for broadband connections that are delivered using phone lines.
If you are unsure if this is relevant in your case, you should contact Fast.co.uk who should be able to carry out the appropriate line tests to see if there is a problem on the Fast.co.uk broadband line.
Is the performance issue due to Fast.co.uk broadband congestion?
If you are finding that the Fast.co.uk internet connection speed in your area is slow during certain periods i.e. over weekends or during the evening, it may be because of congestion during peak hours.
You should speak to Fast.co.uk to find out your minimum speed.
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Test your Fast.co.uk internet connection
After the fault has been resolved either by yourself or Fast.co.uk, retest the internet connection using at least two separate Speedtests to ensure the problem is resolved: