 Fast.co.uk internet Speed test
Simply click on the “Go” button below on the Ookla Speed Test to check the internet speed of your Fast.co.uk broadband connection.
Details on how to troubleshoot problems with your Fast.co.uk broadband can be found below the speed test widget.
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Troubleshooting Fast.co.uk internet performance problems
Before you begin troubleshooting the speed of your Fast.co.uk broadband connection, we suggest that you perform a Fast.co.uk Internet Speed Test to confirm your current broadband speed.
It is a good idea to also find out the minimum download speed that you on your broadband package from Fast.co.uk.
You can get this info by checking a Fast.co.uk broadband bill, your Fast.co.uk contract or by contacting Fast.co.uk.
Probable causes of Fast.co.uk’s slow internet speed
Is it your Fast.co.uk broadband that is running slow or is it your device (PC/laptop/phone)?
You may need to check the number of apps are running on your device.
The speed problem may be due to over-utilisation of your system resources e.g RAM/memory/CPU Processor and as opposed to an issue with Fast.co.uk’s internet connection.
If you’re on a PC then you can use the task manager to see your Processor and Memory usage.
On any other device, you could try rebooting the device which hopefully should kill all programs that may have been using up system resources.
Re-run the Fast.co.uk Speedtest on your PC and your phone to see how the speedtest results differ between the two devices.
This should hopefully provide you with some information to work with in terms of if the issue is with your device or the Fast.co.uk internet connection.
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Is your Wifi the problem?
The root cause of the performance issue could be your wireless and not the Fast.co.uk broadband connection.
You can rule out the wireless network by simply connecting your computer directly to the Fast.co.uk broadband router with a network cable and run the Fast.co.uk Speedtest again.
If the performance improves when you’re connected via a network cable, this proves that the problem could be with your Wifi.
A few other things to check:
- Are the Wireless channels that you’re using for your Wifi network network (SSID) overlapping with the neighbours?
- Is the wireless network signal from the broadband router obstructed?
- Does the speed improve when you’re standing directly in-front of the Fast.co.uk broadband router?
Who’s connected to my Wi-Fi network?
Have you checked that your Wi-Fi network password has not been shared? Do you have an un-secured wireless network? How complex is your Wifi network password? It could be time to change it.
Neighbors could be on your Wi-Fi network and using up all the Fast.co.uk bandwidth by downloading, uploading or even streaming music or videos on your Fast.co.uk broadband connection! Worse than that, they could be carrying out illegal activities on your Fast.co.uk internet connection.
There are 3 apps that you can utlise to scan your Wi-Fi network to see who’s connected:
- Windows users can use Wireless network watcher
- Apple users can use whoFi (who is on my Wifi)
- wifi network scanning tool WiFi Analyzer
The above software analyse your Wi-Fi network and show you a list of the devices connected.
Should I get a wireless network booster for my Fast.co.uk broadband?
If you discover that there are wireless coverage holes at your house, a Wifi network extender also known as a wireless Booster is the best fix to strengthen your wireless signal to cover any coverage holes.
The Wifi booster picks up your existing Wifi network signal as it is starting to become weaker and re-transmits the wireless network signal to increase it’s reach.
Place the Wi-Fi network booster where your Wifi signal from the Fast.co.uk broadband router is becoming weaker.
Position it near where your wireless network signal is dropping down to less than two signal bars. Walk around your home with a smartphone to determine where this location is.
When did you last upgrade the Fast.co.uk broadband router?
The Fast.co.uk and broadband infrastructure, in general, are constantly updated to provide new features and improve reliability as technology evolves. Ensure that your Fast.co.uk broadband internet router is running on the latest software.
The majority of Fast.co.uk broadband routers will allow you to carry out the software update by logging on the Fast.co.uk broadband router and simply clicking a button to start the update.
If you can’t do this, get in touch with Fast.co.uk and they will do this for you or alternatively, talk you through the process.
As well as upgrading the software, if you have had the same router for a long period, it’s probably worth speaking to Fast.co.uk to ask for a router upgrade.
Is the fault outside your property (at the exchange)?
This is probably the most likely cause for Fast.co.uk broadband performance issues in your property and is more common for internet broadband connections that are delivered via phone lines.
If you are not sure if this is applicable to you, you should contact Fast.co.uk who will be able to carry out the appropriate connection tests to see if there is a issue on the Fast.co.uk broadband line.
Is the performance issue due to Fast.co.uk broadband congestion?
If you’re finding that the Fast.co.uk internet connection speed in your area is slow during certain periods e.g over weekends or evenings, then it may be due to congestion during peak times.
You should contact Fast.co.uk to find out your minimum speed.
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Test your Fast.co.uk broadband connection
After the fault has been resolved either by yourself or Fast.co.uk, re-test your internet connection using at least two separate Speedtests to ensure the problem is resolved: