Internet Speedtest and troubleshooting internet Speed test

Simply click on the “Go” button on the Ookla Speed Checker to test the speed of your internet connection.

Information on how to fix issues with your internet connection are in the sections below the Ookla Speed test widget.


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Troubleshooting internet performance issues Internet Speedchecker - Slow broadband speed

Before you begin troubleshooting the performance of your internet connection, we recommend that you run a Internet Speedtest to confirm your current connection speed.

Also find out the guaranteed minimum download speed that you are paying for from

You can get this info by checking your broadband bill, your contract or by contacting

Possible causes of’s slow internet speed

Is it your broadband that is slow or could it be your device (PC/laptop/phone)?

You need to consider how many apps are running on your device.

The speed problem could be due to the over utilization of your device’s resources i.e RAM/memory/CPU Processor and not an problem with’s internet connection.

If you are on a laptop then you may use the task manager to see your Processor and RAM utilisation.

On any other device, you should try restarting the device which hopefully should shutdown all applications that may have been hogging your device resources.

Re-run the Speedtest on your PC and your mobile phone to check how the speedtest results differ between the two devices.

Hopefully this should give you some information to to help determine whether the issue is with your device or the broadband connection.

Is your Wifi network the reason for the issues?

The cause of the performance problem could be your Wifi and not the internet connection.

You could rule out the wireless network by connecting your PC directly to the broadband router using an ethernet cable and run the Speed checker again.

If the speed checker result improves when you are connected by an ethernet cable, this proves that the problem may be with the wireless network.

A number of things to check:

  • Are the WiFi channels that you are using for your Wifi network network (SSID) overlapping with your neighbours?
  • Is the wireless signal from the internet router obstructed?
  • Does your speed get better when you’re stood right in-front of the internet router?

Exactly who’s connected to my Wi-Fi network?

Have you checked that your wireless network password has not been shared? Do you have an un-secured Wi-Fi network? How complex is your Wi-Fi network password? It may be time to update it.

Neighbors could be using your wirelessi network and eating up all your bandwidth by downloading, uploading or even streaming music or videos over your broadband connection! Worse still, they could be carrying out illegal activities using your broadband connection.

There are 2 apps to use to scan your Wifi network to see who is connected:

Both apps scan your wireless network and show you a list of the devices connected.

Do I need a wireless booster for my broadband?

If you discover that you have Wi-Fi coverage gaps in your house, a Wifi network extender aka a Wifi Booster is the best solution to increase your Wi-Fi signal to cover any black spots.

The Wifi extender simply picks up the existing Wi-Fi network signal just as it is starting to become weaker and re-transmits the Wi-Fi network signal to extend it’s coverage.

Position the wireless network booster/extender near the position where your wireless signal from the broadband router is starting to become weaker.

Place it near where your wireless network signal is dropping down to less than 2 bars. Walk around your property with a smartphone to determine where this location is.

When did you last upgrade the broadband router?

The and broadband infrastructure in general are frequently upgraded to support new features and improve reliability as technology evolves.  Always ensure that your broadband internet router is running the most up to date software.

The majority of broadband routers allow you to carry out the software update by simply logging into the broadband router and simply clicking a button to do the update.

If you cannot do this, contact and they will be able to do this for you or alternatively, guide you through the process.

In addition to updating the software, if you have had hardware for a long time, it’s worth talking to to request for a hardware upgrade.

Is the fault outside your property (at the exchange)?

This is probably the most likely cause for broadband performance issue in your area and is more common with broadband connections that are delivered through cooper phone lines.

If you’re not sure if this is applicable to you, you should contact who should be able to carry out the relevant connection tests to check if there is a problem on the broadband line.

Is the issue due to broadband congestion?

If you are finding that the internet connection speed in your area is slow during certain periods i.e. weekends or during the evening, then it may be because of congestion during peak hours.

You should speak to to check your minimum speed.

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Test your broadband connection

After the issue has been resolved either by yourself or, retest the internet connection using  at least two independant Speedtests to ensure the issue is resolved: