How to troubleshoot Fast0845 internet performance issues

Before starting to troubleshoot the performance of your Fast0845 broadband connection, we suggest that you run a Fast0845 Broadband Speedtest to confirm your current internet speed.

You may also want to confirm the minimum download speed you on your broadband package from Fast0845.

You can get this information by checking a Fast0845 broadband bill, your Fast0845 contract or by contacting Fast0845.

Possible causes of Fast0845’s slow internet performance

Is it your Fast0845 broadband that is slow or is it your device (PC/laptop/phone)?

You need to check how many applications are currently running on your device.

The speed issue could be due to over-utilisation of your device’s resources e.g RAM/CPU and not a problem with Fast0845’s broadband connection.

If you are on a PC then you can use the task manager to check your Processor and Memory usage.

On other device, you should try restarting the device which should hopefully kill all applications that may have been using up system resources.

Re-run the Fast0845 Speed checker on your PC and your phone to see how the speedtest results compare between the two devices.

Hopefully this should give you some information to work with in terms of whether the issue is with your PC/Smartphone or the Fast0845 broadband connection.

• What exactly does the Fast0845 download and upload speed mean?
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• 5 tips to speed up your Fast0845 Internet performance
• DNS tip to speed up internet browsing speed on Fast0845

Is your wireless the cause of the performance issue?

The cause of the performance issue could be your internal Wifi network and not the Fast0845 broadband connection.

You can rule out the Wifi network by connecting your PC directly to the Fast0845 broadband router using a network cable and run the Fast0845 Speed test again.

If the speed test result is better when you are connected by a network cable, this proves that the issue could be with the wireless.

A number of things to check:

• Are the WiFi channels that you’re using for your Wi-Fi network network (SSID) overlapping with the neighbours?
• Is the Wifi network signal from the internet router obstructed?
• Does the performance improve when you’re stood right in-front of the Fast0845 wireless router?

Who is connected to my wireless network?

Have you checked that your Wi-Fi network password has not been hacked? Do you have an un-secured wireless network? How complex is your Wifi network password? It could be time to update it.

Neighbors could be using your Wifi network and using up all the Fast0845 bandwidth by downloading, uploading or even streaming music or videos on your Fast0845 internet connection! Worse still, they may be conducting illegal activities using your Fast0845 internet connection.

There are 3 apps that you can utlise to analyze your Wi-Fi network to check who’s connected:

• Microsoft Windows users can use Wireless network watcher
• IOS users can use whoFi (who is on my Wifi)
• Wireless scanning application WiFi Analyzer

The above apps will scan your Wi-Fi network and produce a list of the everything on your wifi.

• How to see who is on your Fast0845 Wifi network

Do I need a wireless network booster for my Fast0845 broadband?

You may discover that there are wireless coverage gaps at your house, a Wi-Fi network extender also known as a wireless Booster may be the best fix to strengthen your Wi-Fi signal to cover any black holes.

• Cheapest Wifi Signal Boosters

The wireless booster simply picks up your existing Wifi signal as it is starting to become weaker and re-transmits the wireless signal to extend it’s coverage.

Position the wireless network booster where your wireless signal from the Fast0845 broadband router is becoming weaker.

Place it approximately where your wireless signal drops down to two bars. Walk around your house with a mobile phone to try and establish where this is.

When was the last time you upgraded the Fast0845 broadband router?

The Fast0845 and broadband infrastructure, in general, are frequently updated to support new features and improve reliability as technology evolves.  Ensure that your Fast0845 broadband internet router is running on the most up to date software.

The majority of Fast0845 broadband routers allow you to perform the software update by simply logging into the Fast0845 broadband router and simply clicking a button to start the update.

If you cannot do this, get in touch with Fast0845 and they will do this for you or alternatively, talk you through the process.

As well as upgrading the software, if you have had router for a long time, it’s probably worth speaking to Fast0845 to request for a router upgrade.

Is the fault outside your property (at the exchange)?

This is probably the most likely reason for Fast0845 broadband performance issues in your area and it’s more common with internet broadband connections that are delivered through phone lines.

If you are not sure if this is relevant in your case, contact Fast0845 who will be able to conduct the appropriate connection checks to see if there is a issue on the Fast0845 broadband connection.

Is the issue because of Fast0845 Internet congestion?

If you’re finding that the Fast0845 broadband connection speed in your area is slow during certain periods i.e. weekends and during the evening, it may be due to congestion during peak hours.

• What is Broadband Contention Ratio and does Fast0845 have contention?

You should contact Fast0845 to check your minimum speed.

Re-testing your Fast0845 internet connection

After the fault has been fixed either by yourself or Fast0845, re-test the internet connection using  at least 2 independent Speedtests to ensure the problem is resolved:

• • Use the ookla internet broadband speed checker to test your Fast0845 connection
  • Test your Fast0845 connection speed using Ookla Offical Speed Test
  • Test your Fast0845 broadbandspeed using fast.com speed test
  • Check My Broadband Speed Checker Fast0845 broadband speed checker
  • • 0845UK Broadband Speed Checker and troubleshooting