Fasthosts Broadband Speed test and troubleshooting
Fasthosts broadband Speed test
Click on the “Go” button on the Ookla Speed Test to confirm the broadband speed of your Fasthosts broadband connection.
Details on how to fix issues with your Fasthosts internet connection are in the sections below the speed test widget.
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Troubleshooting Fasthosts broadband speed problems
Before starting to troubleshoot the speed of your Fasthosts internet connection, we suggest that you perform a Fasthosts Internet Speedtest to benchmark your current internet speed.
It is also a good idea find out the guaranteed minimum download speed that you are paying for from Fasthosts.
You can get this info by checking a Fasthosts broadband bill, your Fasthosts contract or by contacting Fasthosts.
Potential causes of Fasthosts’s slow broadband performance
Is it your Fasthosts internet connection that is running slow or is it your device (laptop/smartphone/PC)?
You may need to check how many applications are currently running on your device.
The speed issue may be due to over-utilisation of your device’s resources i.e Memory/CPU and not a problem with Fasthosts’s internet connection.
If you are on a computer then you may use the task manager to check your Processor and Memory utilization.
On any other device, you should try restarting the device which should hopefully terminate all programs that may have been hogging your systems resources.
Run the Fasthosts Speed checker on your computer and your phone to see how the results differ between the two devices.
Hopefully this should provide you with some information to help determine if the problem is with your device or the Fasthosts internet connection.
- What exactly does the Fasthosts download and upload speed mean?
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- Five ways to improve your Fasthosts broadband performance
- DNS tip to speed up internet browsing speed on Fasthosts
Is the wireless network the problem?
The cause of the performance issue may be your Wifi network as opposed to the Fasthosts internet connection.
You could rule out the Wi-Fi network by simply connecting your PC directly into the Fasthosts broadband router with an ethernet cable and run the Fasthosts Speed test again.
If the speed improves when you’re connected via a network cable, this suggests that the issue could be with the Wi-Fi network.
A number of things to investigate:
- Are the Wireless channels that you are using for your wireless network network (SSID) overlapping with your neighbours?
- Is the wireless network signal from the broadband router obstructed?
- Does the speed get better when you’re standing right in-front of the Fasthosts internet router?
Who’s connected to my wireless network?
Have you checked that your Wi-Fi network password has not been hacked? Do you have an un-secured Wifi network? How secure is your wireless network password? It may be time to change it.
Neighbors could be on your Wi-Fi network and using up all the Fasthosts bandwidth by downloading, uploading or even streaming music or video on your Fasthosts broadband connection! Worse still, they could be carrying out illegal activities using your Fasthosts internet connection.
There are 3 apps to use to analyse your Wi-Fi network to see who is connected:
- Microsoft users can use Wireless network watcher
- IOS users can use whoFi (who is on my Wifi)
- wireless network troubleshooting tool WiFi Analyzer
The above applications will scan your wireless network and show you a list of the connected devices.
Should I get a Wifi network booster for my Fasthosts broadband?
You may find that there are Wifi black holes at your house, a Wifi extender also known as a wireless Booster may be the best fix to strengthen your Wi-Fi signal to cover any coverage holes.
The Wifi network extender simply picks up the existing wireless network signal as it is starting to become weaker and re-transmits the Wi-Fi network signal to extend it’s reach.
Place the Wifi extender near where your Wifi signal from the Fasthosts broadband router is becoming weaker.
Place it near where your Wifi signal is dropping down to two bars. Walk around your house with a tablet to find where this location is.
When was the last time you upgraded the Fasthosts internet router?
The Fasthosts and broadband infrastructure, in general, are frequently upgraded to support new features and improve performance as technology evolves. Always ensure that your Fasthosts internet router is running the most up to date software.
Most Fasthosts internet routers will allow you to carry out the software update by logging on the Fasthosts broadband router and simply clicking on a button to start the upgrade.
If you can’t do this, get in touch with Fasthosts and they will do this for you or alternatively, guide you through performing the upgrade yourself.
As well as updating the software, if you have had the same hardware for a long period, it may be worth speaking to Fasthosts to ask for a router upgrade.
Is the cause of the problem outside your property (at the exchange)?
This is probably the most likely reason for Fasthosts broadband performance problems in your property and is more common with internet broadband connections that are delivered using phone lines.
If you’re unsure if this is applicable to you, contact Fasthosts who will be able to carry out the appropriate line tests to see if there is a problem on the Fasthosts internet connection.
Is the issue because of Fasthosts Internet congestion?
If you are finding that the Fasthosts internet connection speed in your area is slows down during certain times i.e. over weekends or during the evening, it may be because of congestion during peak times.
You should contact Fasthosts to check your minimum speed.
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Test your Fasthosts broadband connection
After the fault has been resolved either by yourself or Fasthosts, retest your internet connection using at least 2 independent Speedtests to ensure the fault is resolved: