How to troubleshoot FibreWiFi broadband speed problems

Before starting to troubleshoot the speed of your FibreWiFi internet connection, we recommend that you run a FibreWiFi Broadband Speedtest to confirm your current connection speed.

You may also want to find out the guaranteed minimum download speed you on your broadband package from FibreWiFi.

You can get this info by checking your FibreWiFi broadband bill, your FibreWiFi contract or by contacting FibreWiFi.

Likely causes of FibreWiFi’s slow broadband performance

Is it your FibreWiFi internet connection that is slow or is it your device (PC/laptop/phone)?

You need to consider the number of apps are running on your device.

The speed problem could be due to the over-utilisation of your system resources e.g Memory/CPU and not a problem with FibreWiFi’s broadband connection.

If you are on a laptop then you may use the task manager to check your Processor and Memory utilization.

On other device, you should try rebooting the device which hopefully will terminate all applications that may be hogging system resources.

Re-run the FibreWiFi Speed test on your personal computer and your phone to check how the speedtest results compare between the two devices.

Hopefully this should give you more information to help determine whether the problem lies with your device or the FibreWiFi broadband connection.

• What exactly does the FibreWiFi download and upload speed mean?
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• 5 tips to speed up your FibreWiFi broadband performance
• DNS tip to speed up internet browsing speed on FibreWiFi

Is the wireless the reason for the issues?

The cause of the performance issue could be your wireless network and not the FibreWiFi internet connection.

You could rule out the Wifi by simply connecting your PC directly to the FibreWiFi broadband router using a network cable and then run the FibreWiFi Speedtest again.

If the speed is better when you’re connected by an ethernet cable, this indicates that the problem may be with your wireless network.

A few other things to check:

• Are the WiFi channels that you’re using for your Wifi network (SSID) overlapping with the neighbors?
• Is your Wi-Fi network signal from the broadband router obstructed?
• Does your speed improve when you’re standing right infront of the FibreWiFi wireless router?

Who’s connected to my Wi-Fi network?

Have you checked that your Wi-Fi network password has not been shared? Do you have an open Wifi network? How strong is your wireless network password? It could be time to change it.

Neighbors could be on your Wifi network and eating up all your FibreWiFi bandwidth by downloading, uploading or even streaming music or videos on your FibreWiFi broadband connection! Worse still, they could be carrying out illegal activities on your FibreWiFi broadband connection.

There are three apps to use to scan your Wi-Fi network to see who is connected:

• Windows users can use Wireless network watcher
• Apple users can use whoFi (who is on my Wifi)
• WiFi troubleshooting tool WiFi Analyzer

The above software will scan your Wifi network and display a list of the everything on your wifi.

• How to check who’s on your FibreWiFi Wi-Fi network

Do I need a Wifi network booster for my FibreWiFi broadband?

You may discover that you have wireless black holes in your house, a wireless extender aka a Wi-Fi Booster is the best fix to increase your Wifi signal to cover any coverage gaps.

• Cheapest Wi-Fi Signal Extenders

The wireless network booster simply picks up the existing Wifi network signal as it is becoming weaker and re-transmits the wireless network signal to increase it’s coverage.

Position the wireless network booster where your Wi-Fi network signal from the FibreWiFi broadband router is starting to become weaker.

Position it approximately where your Wi-Fi network signal is dropping down to 2 signal bars. Walk around your home with a mobile phone to determine where this is.

When did you last upgrade the FibreWiFi broadband router?

The FibreWiFi and broadband infrastructure, in general, are frequently upgraded to support new features and improve performance as technology evolves.  Always ensure that the FibreWiFi broadband internet router is running on the most up to date software.

The majority of FibreWiFi internet routers allow you to carry out the software upgrade by logging into the FibreWiFi broadband router and simply clicking on a button to start the update.

If you can’t do this, get in touch with FibreWiFi and they will be able to do this for you or talk you through performing the upgrade yourself.

In addition to updating the software, if you have had the same hardware for a long time, it’s worth speaking to FibreWiFi to ask for a hardware upgrade.

Is the root cause of the issue external to your home (at the exchange)?

This is probably the most common reason for FibreWiFi broadband performance issues in your property and is more common with broadband connections that are delivered using copper phone lines.

If you are unsure if this is relevant in your case, you should contact FibreWiFi who will be able to carry out the appropriate connection checks to check if there is a issue on the FibreWiFi broadband line.

Is the performance issue due to FibreWiFi broadband congestion?

If you’re finding that the FibreWiFi broadband connection speed in your area is slows down during certain periods e.g weekends and during the evening, then it may be because of congestion during peak hours.

• What’s Broadband Contention Ratio and does FibreWiFi have contention?

You should speak to FibreWiFi to check your guaranteed speed.

Re-testing your FibreWiFi broadband connection

After the fault has been resolved either by yourself or FibreWiFi, retest the internet connection using  at least 2 separate Speedtests to ensure the fault is resolved:

• • Use the ookla internet broadband speed test to test your FibreWiFi broadband
  • Test your FibreWiFi broadband speed using Ookla Offical Speed Test
  • Test your FibreWiFi broadbandspeed using fast.com speed test
  • Check My Broadband Speed Checker FibreWiFi broadband speed checker
  • • 0845UK Internet Speed Checker and troubleshooting