FibreWiFi Internet Speedtest and troubleshooting
FibreWiFi internet Speed test
Click on the “Go” button below on the Ookla Speed Check to confirm the broadband speed of your FibreWiFi internet connection.
Details on how to troubleshoot issues with your FibreWiFi broadband can be found below the Ookla Speed test widget.
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How to troubleshoot FibreWiFi internet speed problems
Before starting to troubleshoot the performance of your FibreWiFi broadband connection, we suggest that you run a FibreWiFi Internet Speed Test to benchmark your current connection speed.
It is also a good idea find out the guaranteed minimum download speed that you on your broadband package from FibreWiFi.
You can find this information by checking your FibreWiFi broadband bill, your FibreWiFi contract or by contacting FibreWiFi.
Potential causes of FibreWiFi’s slow internet performance
Is it your FibreWiFi broadband that is slow or is it your device (PC/laptop/phone)?
You need to consider how many apps are currently running on your device.
The speed problem could be due to the over-utilisation of your system resources i.e Memory/CPU and as opposed to a problem with FibreWiFi’s internet connection.
If you’re on a computer then you can use the task manager to see your Processor and RAM utilization.
On any other device, you should try restarting the device which hopefully will terminate all apps that may have been hogging your systems resources.
Run the FibreWiFi Speedtest on your personal computer and your mobile phone to check how the speedtest results differ between the two devices.
Hopefully this should give you some information to help determine whether the issue lies with your PC/Smartphone or the FibreWiFi internet connection.
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Is your Wi-Fi network the cause of the issue?
The root cause of the performance issue could be your Wi-Fi network and not the FibreWiFi broadband internet connection.
You could rule out the wireless network by connecting your computer directly to the FibreWiFi broadband router using a network cable and run the FibreWiFi Speedtest again.
If the performance improves when you’re connected by an ethernet cable, this proves that the problem may be with the wireless network.
Possible things to check:
- Are the WiFi channels that you’re using for your wireless network network (SSID) overlapping with your neighbors?
- Is your wireless signal from the broadband router obstructed?
- Does the performance get better when you’re standing directly in-front of the FibreWiFi internet router?
Who is connected to my Wi-Fi network?
Have you checked that your wireless network password has not been shared? Do you have an open Wifi network? How complex is your wireless network password? It may be time to change it.
Neighbours could be using your wireless network and using up all the FibreWiFi speed by downloading, uploading or even streaming music or videos on your FibreWiFi internet connection! Worse than that, they may be carrying out illegal activities on your FibreWiFi internet connection.
There are three applications that you can potentially utlise to analyze your Wi-Fi network to check who’s connected:
- Microsoft Windows users can use Wireless network watcher
- IOS users can use whoFi (who is on my Wifi)
- WiFi troubleshooting application WiFi Analyzer
The above software scan your Wifi network and produce a list of the devices connected.
Do I need a wireless booster for my FibreWiFi broadband?
You may find that there are Wi-Fi coverage holes at your house, a wireless extender also known as a Wi-Fi Booster may be the best fix to boost your Wi-Fi signal to cover any black spots.
The wireless network extender picks up your existing Wi-Fi network signal just as it is becoming weaker and re-transmits the wireless network signal to extend it’s reach.
Position the wireless network extender near where your Wifi network signal from your FibreWiFi internet router is becoming weaker.
Position it approximately where your wireless network signal drops down to less than 2 bars. Walk around your home with a tablet to find where this is.
When was the last time you upgraded the FibreWiFi broadband router?
The FibreWiFi and broadband infrastructure, in general, are constantly updated to provide new features and improve reliability as technology evolves. Always ensure that your FibreWiFi internet router is running on the latest software.
The majority of FibreWiFi broadband routers will allow you to perform the software upgrade by simply logging on the FibreWiFi broadband router and simply clicking on a button to do the upgrade.
If you cannot do this, get in touch with FibreWiFi and they will be able to do this for you or alternatively, guide you through performing the upgrade yourself.
As well as upgrading the software, if you have had hardware for a long period, it may be worth talking to FibreWiFi to ask for a hardware upgrade.
Is the fault external to your home (at the exchange)?
This is probably the most likely cause for FibreWiFi broadband performance problems in your home and is more common for broadband connections that are delivered through phone lines.
If you are unsure if this is relevant in your case, contact FibreWiFi who should be able to conduct the appropriate line tests to see if there is a problem on the FibreWiFi broadband connection.
Is the performance issue due to FibreWiFi Internet congestion?
If you’re finding that the FibreWiFi broadband connection speed in your area is slow during certain times i.e. over weekends or evenings, it may be due to congestion during peak hours.
You should speak to FibreWiFi to find out your minimum speed.
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Re-testing your FibreWiFi broadband connection
After the issue has been resolved either by yourself or FibreWiFi, re-test the internet connection using at least two independent Speedtests to ensure the problem is resolved: